Cannot install HP printer [Solved]

[frodi]

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david@david-Aspire-XC-704:~$ inxi -Fxxxrz
System:    Kernel: 5.4.0-70-generic x86_64 bits: 64 compiler: gcc v: 9.3.0 Desktop: Cinnamon 4.8.6 wm: muffin 4.8.1 
           dm: LightDM 1.30.0 Distro: Linux Mint 20.1 Ulyssa base: Ubuntu 20.04 focal 
Machine:   Type: Desktop Mobo: Acer model: Aspire XC-704 serial: <filter> UEFI: American Megatrends v: R01-A0 date: 05/07/2015 
CPU:       Topology: Dual Core model: Intel Celeron N3050 bits: 64 type: MCP arch: Airmont rev: 3 L2 cache: 1024 KiB 
           flags: lm nx pae sse sse2 sse3 sse4_1 sse4_2 ssse3 vmx bogomips: 6400 
           Speed: 480 MHz min/max: 480/2160 MHz Core speeds (MHz): 1: 1717 2: 1057 
Graphics:  Device-1: Intel Atom/Celeron/Pentium Processor x5-E8000/J3xxx/N3xxx Integrated Graphics 
           vendor: Acer Incorporated ALI driver: i915 v: kernel bus ID: 00:02.0 chip ID: 8086:22b1 
           Display: x11 server: X.Org 1.20.9 driver: modesetting unloaded: fbdev,vesa resolution: 1280x768~60Hz 
           OpenGL: renderer: Mesa DRI Intel HD Graphics 400 (BSW) v: 4.6 Mesa 20.2.6 compat-v: 3.0 direct render: Yes 
Audio:     Device-1: Intel Atom/Celeron/Pentium Processor x5-E8000/J3xxx/N3xxx Series High Definition Audio 
           vendor: Acer Incorporated ALI driver: snd_hda_intel v: kernel bus ID: 00:1b.0 chip ID: 8086:2284 
           Sound Server: ALSA v: k5.4.0-70-generic 
Network:   Device-1: Qualcomm Atheros QCA9565 / AR9565 Wireless Network Adapter vendor: AzureWave driver: ath9k v: kernel 
           port: f040 bus ID: 02:00.0 chip ID: 168c:0036 
           IF: wlo2 state: up mac: <filter> 
           Device-2: Realtek RTL8111/8168/8411 PCI Express Gigabit Ethernet vendor: Acer Incorporated ALI driver: r8169 
           v: kernel port: e000 bus ID: 03:00.0 chip ID: 10ec:8168 
           IF: enp3s0 state: up speed: 1000 Mbps duplex: full mac: <filter> 
           IF-ID-1: tun0 state: unknown speed: 10 Mbps duplex: full mac: N/A 
Drives:    Local Storage: total: 931.51 GiB used: 128.04 GiB (13.7%) 
           ID-1: /dev/sda vendor: Western Digital model: WD10EZEX-21M2NA0 size: 931.51 GiB speed: 3.0 Gb/s rotation: 7200 rpm 
           serial: <filter> rev: 1A01 scheme: GPT 
Partition: ID-1: / size: 915.40 GiB used: 128.03 GiB (14.0%) fs: ext4 dev: /dev/sda2 
Sensors:   System Temperatures: cpu: 34.0 C mobo: N/A 
           Fan Speeds (RPM): N/A 
Repos:     No active apt repos in: /etc/apt/sources.list 
           Active apt repos in: /etc/apt/sources.list.d/nordvpn.list 
           1: deb https://repo.nordvpn.com/deb/nordvpn/debian stable main
           Active apt repos in: /etc/apt/sources.list.d/official-package-repositories.list 
           1: deb http://packages.linuxmint.com ulyssa main upstream import backport #id:linuxmint_main
           2: deb http://archive.ubuntu.com/ubuntu focal main restricted universe multiverse
           3: deb http://archive.ubuntu.com/ubuntu focal-updates main restricted universe multiverse
           4: deb http://archive.ubuntu.com/ubuntu focal-backports main restricted universe multiverse
           5: deb http://security.ubuntu.com/ubuntu/ focal-security main restricted universe multiverse
           6: deb http://archive.canonical.com/ubuntu/ focal partner
           Active apt repos in: /etc/apt/sources.list.d/ubuntu-mozilla-security-ppa-focal.list 
           1: deb http://ppa.launchpad.net/ubuntu-mozilla-security/ppa/ubuntu focal main
Info:      Processes: 192 Uptime: 3h 23m Memory: 3.76 GiB used: 1.75 GiB (46.6%) Init: systemd v: 245 runlevel: 5 Compilers: 
           gcc: 9.3.0 alt: 9 Shell: bash v: 5.0.17 running in: gnome-terminal inxi: 3.0.38 

I'm trying to install a HP Laser MFP 137 fnw. The printer is a network one and works OK with all the windows PCs on the network. First i tried to add a network printer but it is not visible. When I run hp-setup I get

david@david-Aspire-XC-704:~$ sudo hp-setup
[sudo] password for david:
HP Linux Imaging and Printing System (ver. 3.20.11)
Printer/Fax Setup Utility ver. 9.0
Copyright (c) 2001-18 HP Development Company, LP
This software comes with ABSOLUTELY NO WARRANTY.
This is free software, and you are welcome to distribute it
under certain conditions. See COPYING file for more details.
QStandardPaths: XDG_RUNTIME_DIR not set, defaulting to '/tmp/runtime-root'
Searching... (bus=net, timeout=30, ttl=4, search=(None) desc=2, method=slp)
error: No devices found on bus: net
error: HPLIP cannot detect printers in your network. This may be due to existing firewall settings blocking the required ports.
When you are in a trusted network environment, you may open the ports for network services like mdns and slp in the firewall. For detailed steps follow the link.
http://hplipopensource.com/node/374

Done.
david@david-Aspire-XC-704:~$

When I go to the link it's a page a cannot be found. At this stage I'm flumoxed.
Any help appreciated.

[brian_p]

Give what you get for

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avahi-browse -rt _ipp._tcp

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avahi-browse -rt _uscan._tcp

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driverless

When I go to the link it's a page a cannot be found.

It is only about three years since HP's website was revamped. Give HPLIP a chance to catch up .

[pcolamar]

Hi Brian,
i have the same problem and the result of the 3 cli's commands you asked is :

NOTHING

I do not get anything back
Am I not running the avahi service ?

Cheers
Palmer

PS I have noticed this bug on launchpad though: https://bugs.launchpad.net/hplip/+bug/1891854

[frodi]

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david@david-Aspire-XC-704:~$ avahi-browse -rt _ipp._tcp
+   wlo2 IPv4 HP040E3C8434A8 (HP Laser MFP 131 133 135-138) Internet Printer     local
+ enp3s0 IPv4 HP040E3C8434A8 (HP Laser MFP 131 133 135-138) Internet Printer     local
Failed to resolve service 'HP040E3C8434A8 (HP Laser MFP 131 133 135-138)' of type '_ipp._tcp' in domain 'local': Timeout reached
Failed to resolve service 'HP040E3C8434A8 (HP Laser MFP 131 133 135-138)' of type '_ipp._tcp' in domain 'local': Timeout reached
david@david-Aspire-XC-704:~$ avahi-browse -rt _uscan._tcp
david@david-Aspire-XC-704:~$ driverless
david@david-Aspire-XC-704:~$ 

Second and third did not produce any (visible) output.

[brian_p]

Failed to resolve service ...

You have a network problem, not a printing problem. Can you ping the printer?

[frodi]

I got the printer's IP from windows and pinged it.

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david@david-Aspire-XC-704:~$ ping 192.168.0.115
PING 192.168.0.115 (192.168.0.115) 56(84) bytes of data.
64 bytes from 192.168.0.115: icmp_seq=1 ttl=64 time=0.230 ms
64 bytes from 192.168.0.115: icmp_seq=2 ttl=64 time=0.246 ms
64 bytes from 192.168.0.115: icmp_seq=3 ttl=64 time=0.290 ms

Looking at the ipconfig in windows I spotted that my VPN (Nordvpn) might be an issue. I turned it off and it printed first time. Now just to figure out how to get the scanner to work.

After that a work around so that i don't have to turn off vpn every time I need to print.

Thanks Brian

[brian_p]

Looking at the ipconfig in windows I spotted that my VPN (Nordvpn) might be an issue. I turned it off and it printed first time. Now just to figure out how to get the scanner to work.

After that a work around so that i don't have to turn off vpn every time I need to print.

Thanks Brian

Maybe this print queue will get over the VPN issue:

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lpadmin -p PRINTQ -v ipp://192.168.0.115/ipp/print -E -m everywhere

Test with

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lp -d PRINTQ /etc/nsswitch.conf

PRINTQ can be any name you choose, such as laser137. This is not a workaround but a modern, non-HPLIP tecnique.

In normal circumstances I would recommend

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apt install sane-airscan

for scanning. Your device is supported.

[frodi]

The first ran ok and I can now scan albeit with the VPN turned off.

The other two gave

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david@david-Aspire-XC-704:~$ lpadmin -p PRINTQ -v ipp://192.168.0.115/ipp/print -E -m everywhere
lpadmin: Unable to connect to "192.168.0.115:631": Operation now in progress
david@david-Aspire-XC-704:~$ lp -d PRINTQ /etc/nsswitch.conf
lp: No such file or directory

Next stop is to scour NORDVPN support.

[JerryF]

Hi Brian,
i have the same problem and the result of the 3 cli's commands you asked is :

NOTHING

I do not get anything back
Am I not running the avahi service ?

Cheers
Palmer

PS I have noticed this bug on launchpad though: https://bugs.launchpad.net/hplip/+bug/1891854

Please don't hijack someone else's thread. It's no polite and is against forum rules.

[frodi]

So, getting there dripping slowly.

From the Nordvpn support I can whitelist ports and subnets.

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nordvpn whitelist add port 515 

I used this to add 515 and 9100 as these seem to be the two main ports used for printers but with no success.

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nordvpn whitelist add subnet 192.168.0.0/16 

I tried to use this but the address of the printer is ipp://192.168.0.115/ipp/print and when i use this I get

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david@david-Aspire-XC-704:~$ nordvpn whitelist add subnet --help
nordvpn whitelist add subnet
Usage: nordvpn whitelist add subnet [address]

Use this command to whitelist subnet.

Example: 'nordvpn whitelist add subnet 192.168.1.1/24'

Notes:
  Address should be in CIDR notation

david@david-Aspire-XC-704:~$ nordvpn set technology Openvpn
Technology is already set to 'OpenVPN'.
david@david-Aspire-XC-704:~$ nordvpn whitelist add subnet 192.168.0.115
The command you entered is not valid. Enter 'nordvpn whitelist add subnet --help' to see the options.
david@david-Aspire-XC-704:~$ nordvpn whitelist add subnet ipp://192.168.0.115/ipp/print
The command you entered is not valid. Enter 'nordvpn whitelist add subnet --help' to see the options.
david@david-Aspire-XC-704:~$ nordvpn whitelist add subnet 192.168.0.115/ipp/print
The command you entered is not valid. Enter 'nordvpn whitelist add subnet --help' to see the options.
david@david-Aspire-XC-704:~$ nordvpn whitelist add subnet 192.168.0.115/ipp
The command you entered is not valid. Enter 'nordvpn whitelist add subnet --help' to see the options.

For now my settings in Nordvpn are

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david@david-Aspire-XC-704:~$ nordvpn settings
Technology: OpenVPN
Protocol: UDP
Firewall: enabled
Kill Switch: disabled
CyberSec: disabled
Obfuscate: disabled
Notify: enabled
Auto-connect: enabled
DNS: disabled
Whitelisted ports:
          515 (UDP|TCP)
         9100 (UDP|TCP)

Would any of these need to be changed?

Damm, I might have just found the issue. From this https://support.nord-help.com/Connectiv ... outers.htm in NordVPN support. They don't support TP-Link routers and I'm using a TP Link TL-SG105 switch to connect both PCs and the printer to my router.

Bugger that!