Semi-newbie here.
I’ve been using Lniux Mint for about 8 months, and never ran into any serious problems until I got my new printer : HP OfficeJet Pro 7740.
I never had an issue with my previous printer, an HP Deskjet 2600 something, but with the new one it is impossible to print or scan anything reliably.
The printer will sometimes be detected, sometimes not, sometimes through USB, it will not print, or print after a 15 min waiting time, just after I restart it it sometimes works, etc.
I’ve managed to print a few pages, but it is extremely frustrating and I cannot figure out what makes it work or not.
cups
The most usual scenario is that the printer will show up in localhost, but when I sent sth to it I will get the following error message : hp status no suitable destination found by cups-browsed and the document will just stay in the queue forever.
This seems to be a reported bug https://bugs.launchpad.net/ubuntu/+sour ... ug/1855595
I tried removing cups with the following command :
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sudo apt-get purge --autoremove cups-browsedhplip
I tried installing hplip.3.21.4.run but ran into the following issues :
The first time the installation seemed to have gone through, but I stupidly launched it while I was away from my printer and thus could not complete the setup.
I have tried removing it and re-installing it several times since, but I always get the following error :
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POST-BUILD COMMANDS
-------------------
UnicodeDecodeError: 'utf-8' codec can't decode byte 0xaf in position 2: invalid start byte
The above exception was the direct cause of the following exception:
Traceback (most recent call last):
File "./install.py", line 241, in <module>
text_install.start(language, auto, test_depends, test_unknown, assume_network, max_retries, enable, disable)
File "/home/krokmou/Téléchargements/hplip-3.21.4/installer/text_install.py", line 1424, in start
cups.getSystemPPDs()
File "/home/krokmou/Téléchargements/hplip-3.21.4/prnt/cups.py", line 339, in getSystemPPDs
ppd_dict = cupsext.getPPDList()
SystemError: <built-in function getPPDList> returned a result with an error set
I tried installing it through the built-in software center, the installation completes properly but when I try to set up my printer it doesn’t detect it (be it through USB or wireless), and when it does it cannot set it up.
Another strange thing is that despite uninstalling and removing hplip several times through sudo apt-get remove hplip and sudo apt-get –purge hplip, it still shows up as « present » when I try to re-install the .run file and the small hp applet still shows up in my taskbar despite removing it through the appstore.
Inxi output
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System:
Kernel: 5.4.0-74-generic x86_64 bits: 64 compiler: gcc v: 9.3.0
Desktop: Cinnamon 4.8.6 wm: muffin 4.8.1 dm: LightDM 1.30.0
Distro: Linux Mint 20.1 Ulyssa base: Ubuntu 20.04 focal
Machine:
Type: Laptop System: ASUSTeK product: ZenBook UX431DA_UM431DA v: 1.0
serial: <filter>
Mobo: ASUSTeK model: UX431DA v: 1.0 serial: <filter>
UEFI: American Megatrends v: UX431DA.300 date: 07/16/2019
CPU:
Topology: Quad Core model: AMD Ryzen 5 3500U with Radeon Vega Mobile Gfx
bits: 64 type: MT MCP arch: Zen+ rev: 1 L2 cache: 2048 KiB
flags: avx avx2 lm nx pae sse sse2 sse3 sse4_1 sse4_2 sse4a ssse3 svm
bogomips: 33537
Speed: 1261 MHz min/max: 1400/2100 MHz boost: enabled Core speeds (MHz):
1: 1225 2: 1232 3: 1326 4: 1225 5: 1224 6: 1225 7: 1224 8: 1226
Graphics:
Device-1: AMD Picasso vendor: ASUSTeK driver: amdgpu v: kernel
bus ID: 03:00.0 chip ID: 1002:15d8
Display: x11 server: X.Org 1.20.9 driver: amdgpu,ati
unloaded: fbdev,modesetting,vesa resolution: 1920x1080~60Hz
OpenGL: renderer: AMD RAVEN (DRM 3.35.0 5.4.0-74-generic LLVM 11.0.0)
v: 4.6 Mesa 20.2.6 direct render: Yes
Network:
Device-1: Intel Wireless 8265 / 8275 driver: iwlwifi v: kernel
bus ID: 01:00.0 chip ID: 8086:24fd
IF: wlp1s0 state: up mac: <filter>
IF-ID-1: tun0 state: unknown speed: 10 Mbps duplex: full mac: N/A
Drives:
Local Storage: total: 476.94 GiB used: 371.16 GiB (77.8%)
ID-1: /dev/nvme0n1 vendor: SK Hynix model: HFM512GDJTNG-8310A
size: 476.94 GiB speed: 15.8 Gb/s lanes: 2 serial: <filter> rev: 80001C00
scheme: GPT
Partition:
ID-1: / size: 375.81 GiB used: 185.56 GiB (49.4%) fs: ext4
dev: /dev/nvme0n1p5
Info:
Processes: 278 Uptime: 57m Memory: 5.74 GiB used: 3.72 GiB (64.9%)
Init: systemd v: 245 runlevel: 5 Compilers: gcc: 9.3.0 alt: 9 Shell: bash
v: 5.0.17 running in: gnome-terminal inxi: 3.0.38 