I launched it and successfully printed the test page. The tool said it could not help and provided this log:
Code: Select all
Page 1 (<troubleshoot.SchedulerNotRunning.SchedulerNotRunning object at 0x7fb239393c40>):
{'cups_connection_failure': False}
Page 2 (<troubleshoot.CheckLocalServerPublishing.CheckLocalServerPublishing object at 0x7fb23a19d4f0>):
{'local_server_exporting_printers': False}
Page 3 (<troubleshoot.ChoosePrinter.ChoosePrinter object at 0x7fb2393a1be0>):
{'cups_dest': <cups.Dest HP-OfficeJet-3830-series (default)>,
'cups_instance': None,
'cups_queue': 'HP-OfficeJet-3830-series',
'cups_queue_listed': True}
Page 4 (<troubleshoot.CheckPrinterSanity.CheckPrinterSanity object at 0x7fb2393b6e20>):
{'cups_device_uri_scheme': 'hp',
'cups_printer_dict': {'device-uri': 'hp:/net/OfficeJet_3830_series?ip=192.168.0.18',
'printer-info': 'HP OfficeJet 3830 series',
'printer-is-shared': True,
'printer-location': '',
'printer-make-and-model': 'HP Officejet 3830 Series, '
'hpcups 3.20.11',
'printer-state': 3,
'printer-state-message': '',
'printer-state-reasons': ['none'],
'printer-type': 135180,
'printer-uri-supported': 'ipp://localhost/printers/HP-OfficeJet-3830-series'},
'cups_printer_remote': False,
'hplip_output': (['',
'\x1b[01mHP Linux Imaging and Printing System (ver. '
'3.20.11)\x1b[0m',
'\x1b[01mDevice Information Utility ver. 5.2\x1b[0m',
'',
'Copyright (c) 2001-18 HP Development Company, LP',
'This software comes with ABSOLUTELY NO WARRANTY.',
'This is free software, and you are welcome to distribute '
'it',
'under certain conditions. See COPYING file for more '
'details.',
'',
'',
'\x1b[01mhp:/net/OfficeJet_3830_series?ip=192.168.0.18\x1b[0m',
'',
''],
['\x1b[35;01mwarning: No display found.\x1b[0m',
'\x1b[31;01merror: hp-info -u/--gui requires Qt4 GUI '
'support. Entering interactive mode.\x1b[0m',
'Traceback (most recent call last):',
' File "/usr/bin/hp-info", line 106, in <module>',
' d.queryDevice()',
' File "/usr/share/hplip/base/device.py", line 1691, in '
'queryDevice',
' status_block = '
'status.StatusType10(self.getEWSUrl_LEDM)',
' File "/usr/share/hplip/base/status.py", line 1563, in '
'StatusType10',
' temp_status_block = StatusType10Status(func)',
' File "/usr/share/hplip/base/status.py", line 1684, in '
'StatusType10Status',
' data = StatusType10FetchUrl(func, '
'"/DevMgmt/ProductStatusDyn.xml")',
' File "/usr/share/hplip/base/status.py", line 1536, in '
'StatusType10FetchUrl',
' data = ExtractXMLData(data)',
' File "/usr/share/hplip/base/status.py", line 1517, in '
'ExtractXMLData',
' size = int(data[0:index+1], 16)',
"ValueError: invalid literal for int() with base 16: b''",
'Error in sys.excepthook:',
'Traceback (most recent call last):',
' File '
'"/usr/lib/python3/dist-packages/apport_python_hook.py", '
'line 153, in apport_excepthook',
' with os.fdopen(os.open(pr_filename,',
'FileNotFoundError: [Errno 2] No such file or directory: '
"'/var/crash/_usr_share_hplip_info.py.1000.crash'",
'',
'Original exception was:',
'Traceback (most recent call last):',
' File "/usr/bin/hp-info", line 106, in <module>',
' d.queryDevice()',
' File "/usr/share/hplip/base/device.py", line 1691, in '
'queryDevice',
' status_block = '
'status.StatusType10(self.getEWSUrl_LEDM)',
' File "/usr/share/hplip/base/status.py", line 1563, in '
'StatusType10',
' temp_status_block = StatusType10Status(func)',
' File "/usr/share/hplip/base/status.py", line 1684, in '
'StatusType10Status',
' data = StatusType10FetchUrl(func, '
'"/DevMgmt/ProductStatusDyn.xml")',
' File "/usr/share/hplip/base/status.py", line 1536, in '
'StatusType10FetchUrl',
' data = ExtractXMLData(data)',
' File "/usr/share/hplip/base/status.py", line 1517, in '
'ExtractXMLData',
' size = int(data[0:index+1], 16)',
"ValueError: invalid literal for int() with base 16: b''",
''],
1),
'is_cups_class': False,
'local_cups_queue_attributes': {'charset-configured': 'utf-8',
'charset-supported': ['us-ascii', 'utf-8'],
'color-supported': True,
'compression-supported': ['none', 'gzip'],
'copies-default': 1,
'copies-supported': (1, 9999),
'cups-version': '2.3.1',
'device-uri': 'hp:/net/OfficeJet_3830_series?ip=192.168.0.18',
'document-format-default': 'application/octet-stream',
'document-format-supported': ['application/octet-stream',
'application/pdf',
'application/postscript',
'application/vnd.adobe-reader-postscript',
'application/vnd.cups-pdf',
'application/vnd.cups-pdf-banner',
'application/vnd.cups-postscript',
'application/vnd.cups-raster',
'application/vnd.cups-raw',
'application/x-cshell',
'application/x-csource',
'application/x-perl',
'application/x-shell',
'image/gif',
'image/jpeg',
'image/png',
'image/pwg-raster',
'image/tiff',
'image/urf',
'image/x-bitmap',
'image/x-photocd',
'image/x-portable-anymap',
'image/x-portable-bitmap',
'image/x-portable-graymap',
'image/x-portable-pixmap',
'image/x-sgi-rgb',
'image/x-sun-raster',
'image/x-xbitmap',
'image/x-xpixmap',
'image/x-xwindowdump',
'text/css',
'text/html',
'text/plain'],
'finishings-default': 3,
'finishings-supported': [3],
'generated-natural-language-supported': ['fr-fr'],
'ipp-features-supported': ['subscription-object'],
'ipp-versions-supported': ['1.0',
'1.1',
'2.0',
'2.1'],
'ippget-event-life': 15,
'job-cancel-after-default': 10800,
'job-cancel-after-supported': (0, 2147483647),
'job-creation-attributes-supported': ['copies',
'finishings',
'finishings-col',
'ipp-attribute-fidelity',
'job-hold-until',
'job-name',
'job-priority',
'job-sheets',
'media',
'media-col',
'multiple-document-handling',
'number-up',
'number-up-layout',
'orientation-requested',
'output-bin',
'page-delivery',
'page-ranges',
'print-color-mode',
'print-quality',
'print-scaling',
'printer-resolution',
'sides'],
'job-hold-until-default': 'no-hold',
'job-hold-until-supported': ['no-hold',
'indefinite',
'day-time',
'evening',
'night',
'second-shift',
'third-shift',
'weekend'],
'job-ids-supported': True,
'job-k-limit': 0,
'job-k-octets-supported': (0, 959863856),
'job-page-limit': 0,
'job-priority-default': 50,
'job-priority-supported': [100],
'job-quota-period': 0,
'job-settable-attributes-supported': ['copies',
'finishings',
'job-hold-until',
'job-name',
'job-priority',
'media',
'media-col',
'multiple-document-handling',
'number-up',
'output-bin',
'orientation-requested',
'page-ranges',
'print-color-mode',
'print-quality',
'printer-resolution',
'sides'],
'job-sheets-default': ('none', 'none'),
'job-sheets-supported': ['none',
'classified',
'confidential',
'form',
'secret',
'standard',
'topsecret',
'unclassified'],
'jpeg-k-octets-supported': (0, 959863856),
'jpeg-x-dimension-supported': (0, 65535),
'jpeg-y-dimension-supported': (1, 65535),
'marker-change-time': 0,
'media-bottom-margin-supported': [296, 0],
'media-col-default': '(unknown IPP value tag '
'0x34)',
'media-col-supported': ['media-bottom-margin',
'media-left-margin',
'media-right-margin',
'media-size',
'media-source',
'media-top-margin',
'media-type'],
'media-default': 'iso_a4_210x297mm',
'media-left-margin-supported': [296, 0],
'media-right-margin-supported': [296, 0],
'media-size-supported': ['(unknown IPP value '
'tag 0x34)',
'(unknown IPP value '
'tag 0x34)',
'(unknown IPP value '
'tag 0x34)',
'(unknown IPP value '
'tag 0x34)',
'(unknown IPP value '
'tag 0x34)',
'(unknown IPP value '
'tag 0x34)',
'(unknown IPP value '
'tag 0x34)',
'(unknown IPP value '
'tag 0x34)',
'(unknown IPP value '
'tag 0x34)',
'(unknown IPP value '
'tag 0x34)',
'(unknown IPP value '
'tag 0x34)',
'(unknown IPP value '
'tag 0x34)',
'(unknown IPP value '
'tag 0x34)',
'(unknown IPP value '
'tag 0x34)',
'(unknown IPP value '
'tag 0x34)',
'(unknown IPP value '
'tag 0x34)',
'(unknown IPP value '
'tag 0x34)',
'(unknown IPP value '
'tag 0x34)',
'(unknown IPP value '
'tag 0x34)',
'(unknown IPP value '
'tag 0x34)',
'(unknown IPP value '
'tag 0x34)',
'(unknown IPP value '
'tag 0x34)',
'(unknown IPP value '
'tag 0x34)',
'(unknown IPP value '
'tag 0x34)',
'(unknown IPP value '
'tag 0x34)',
'(unknown IPP value '
'tag 0x34)',
'(unknown IPP value '
'tag 0x34)',
'(unknown IPP value '
'tag 0x34)',
'(unknown IPP value '
'tag 0x34)',
'(unknown IPP value '
'tag 0x34)',
'(unknown IPP value '
'tag 0x34)',
'(unknown IPP value '
'tag 0x34)',
'(unknown IPP value '
'tag 0x34)',
'(unknown IPP value '
'tag 0x34)',
'(unknown IPP value '
'tag 0x34)',
'(unknown IPP value '
'tag 0x34)',
'(unknown IPP value '
'tag 0x34)',
'(unknown IPP value '
'tag 0x34)'],
'media-source-supported': ['top'],
'media-supported': ['na_index-3x5_3x5in',
'na_index-4x6_4x6in',
'oe_photo-3x-5-fb_3x5in',
'oe_photo-4x-6-fb_4x6in',
'iso_a6_105x148mm',
'om_a-6-fb_104.9x148.08mm',
'jpn_hagaki_100x148mm',
'om_hagaki-fb_100x148mm',
'na_5x7_5x7in',
'oe_photo-5x-7-fb_5x7in',
'na_index-5x8_5x8in',
'oe_card-5x-8-fb_5x8in',
'iso_a5_148x210mm',
'om_a-5-fb_148.08x210.06mm',
'custom_199.9x148.08mm_199.9x148.08mm',
'om_oufuku-fb_199.9x148.08mm',
'na_foolscap_8.5x13in',
'iso_b5_176x250mm',
'jis_b5_182x257mm',
'om_jb-5-fb_182.12x257.05mm',
'na_executive_7.25x10.5in',
'na_letter_8.5x11in',
'oe_letter-fb_8.5x11in',
'na_invoice_5.5x8.5in',
'iso_a4_210x297mm',
'om_a-4-fb_210.06x296.93mm',
'na_legal_8.5x14in',
'na_govt-letter_8x10in',
'oe_8x-10-fb_8x10in',
'na_a2_4.375x5.75in',
'iso_c6_114x162mm',
'jpn_chou4_90x205mm',
'na_personal_3.625x6.5in',
'na_monarch_3.875x7.5in',
'iso_dl_110x220mm',
'na_number-10_4.125x9.5in',
'jpn_chou3_120x235mm',
'iso_c5_162x229mm'],
'media-top-margin-supported': [296, 0],
'media-type-supported': ['stationery',
'photographic-glossy',
'stationery-coated',
'stationery-coated',
'brochure-glosy',
'fast-glossy',
'stationery-coated',
'brochure'],
'multiple-document-handling-supported': ['separate-documents-uncollated-copies',
'separate-documents-collated-copies'],
'multiple-document-jobs-supported': True,
'multiple-operation-time-out': 900,
'multiple-operation-time-out-action': 'process-job',
'natural-language-configured': 'fr-fr',
'notify-attributes-supported': ['printer-state-change-time',
'notify-lease-expiration-time',
'notify-subscriber-user-name'],
'notify-events-default': ['job-completed'],
'notify-events-supported': ['job-completed',
'job-config-changed',
'job-created',
'job-progress',
'job-state-changed',
'job-stopped',
'printer-added',
'printer-changed',
'printer-config-changed',
'printer-deleted',
'printer-finishings-changed',
'printer-media-changed',
'printer-modified',
'printer-restarted',
'printer-shutdown',
'printer-state-changed',
'printer-stopped',
'server-audit',
'server-restarted',
'server-started',
'server-stopped'],
'notify-lease-duration-default': 86400,
'notify-lease-duration-supported': (0,
2147483647),
'notify-max-events-supported': [100],
'notify-pull-method-supported': ['ippget'],
'notify-schemes-supported': ['dbus',
'mailto',
'rss'],
'number-up-default': 1,
'number-up-layout-supported': ['btlr',
'btrl',
'lrbt',
'lrtb',
'rlbt',
'rltb',
'tblr',
'tbrl'],
'number-up-supported': [1, 2, 4, 6, 9, 16],
'operations-supported': [2,
4,
5,
6,
8,
9,
10,
11,
12,
13,
16,
17,
18,
19,
20,
21,
22,
23,
24,
25,
26,
27,
28,
34,
35,
37,
38,
56,
57,
59,
16385,
16386,
16387,
16388,
16389,
16390,
16391,
16392,
16393,
16394,
16395,
16396,
16397,
16398,
16399,
16423,
14],
'orientation-requested-default': None,
'orientation-requested-supported': [3,
4,
5,
6],
'output-bin-default': 'face-down',
'output-bin-supported': ['face-down'],
'page-delivery-supported': ['reverse-order',
'same-order'],
'page-ranges-supported': True,
'pages-per-minute': 1,
'pages-per-minute-color': 1,
'pdf-k-octets-supported': (0, 959863856),
'pdf-versions-supported': ['adobe-1.2',
'adobe-1.3',
'adobe-1.4',
'adobe-1.5',
'adobe-1.6',
'adobe-1.7',
'iso-19005-1_2005',
'iso-32000-1_2008',
'pwg-5102.3'],
'pdl-override-supported': ['attempted'],
'port-monitor': 'none',
'port-monitor-supported': ['none'],
'print-color-mode-default': 'color',
'print-color-mode-supported': ['monochrome',
'color'],
'print-quality-default': 4,
'print-quality-supported': [4, 5],
'print-scaling-supported': ['auto',
'auto-fit',
'fill',
'fit',
'none'],
'printer-commands': 'none',
'printer-config-change-date-time': '(IPP_TAG_DATE)',
'printer-config-change-time': 1624695907,
'printer-current-time': '(IPP_TAG_DATE)',
'printer-device-id': 'MFG:HP;MDL:officejet '
'3830 '
'series;DES:officejet '
'3830 series;',
'printer-dns-sd-name': None,
'printer-error-policy': 'retry-job',
'printer-error-policy-supported': ['abort-job',
'retry-current-job',
'retry-job',
'stop-printer'],
'printer-geo-location': '(unknown IPP value '
'tag 0x12)',
'printer-get-attributes-supported': ['document-format'],
'printer-icons': 'http://localhost/icons/HP-OfficeJet-3830-series.png',
'printer-id': 1,
'printer-info': 'HP OfficeJet 3830 series',
'printer-is-accepting-jobs': True,
'printer-is-shared': True,
'printer-is-temporary': False,
'printer-location': '',
'printer-make-and-model': 'HP Officejet 3830 '
'Series, hpcups '
'3.20.11',
'printer-more-info': 'http://localhost/printers/HP-OfficeJet-3830-series',
'printer-name': 'HP-OfficeJet-3830-series',
'printer-op-policy': 'default',
'printer-op-policy-supported': ['authenticated',
'default',
'kerberos'],
'printer-organization': '',
'printer-organizational-unit': '',
'printer-resolution-default': (300, 300, 3),
'printer-resolution-supported': [(300,
300,
3)],
'printer-settable-attributes-supported': ['printer-geo-location',
'printer-info',
'printer-location',
'printer-organization',
'printer-organizational-unit'],
'printer-state': 3,
'printer-state-change-date-time': '(IPP_TAG_DATE)',
'printer-state-change-time': 1624696711,
'printer-state-message': '',
'printer-state-reasons': ['none'],
'printer-strings-uri': 'http://localhost/strings/HP-OfficeJet-3830-series.strings',
'printer-type': 135180,
'printer-up-time': 1624697353,
'printer-uri-supported': ['ipp://localhost/printers/HP-OfficeJet-3830-series'],
'printer-uuid': 'urn:uuid:9b7f5fd8-211a-3ac6-73a1-e54c489bd2c0',
'pwg-raster-document-resolution-supported': [(300,
300,
3)],
'pwg-raster-document-type-supported': ['black_1',
'sgray_8',
'srgb_8'],
'queued-job-count': 0,
'server-is-sharing-printers': False,
'sides-default': 'one-sided',
'sides-supported': ['one-sided'],
'uri-authentication-supported': ['requesting-user-name'],
'uri-security-supported': ['none'],
'which-jobs-supported': ['completed',
'not-completed',
'aborted',
'all',
'canceled',
'pending',
'pending-held',
'processing',
'processing-stopped']}}
Page 5 (<troubleshoot.CheckPPDSanity.CheckPPDSanity object at 0x7fb2393b6d90>):
{'cups_printer_ppd_defaults': {'General': {'ColorModel': 'RGB',
'InputSlot': 'Upper',
'MediaType': 'Plain',
'OutputMode': 'Normal',
'PageRegion': 'A4',
'PageSize': 'A4'}},
'cups_printer_ppd_valid': True,
'missing_pkgs_and_exes': ([], [])}
Page 6 (<troubleshoot.LocalOrRemote.LocalOrRemote object at 0x7fb23a1b5f10>):
{'printer_is_remote': False}
Page 7 (<troubleshoot.ErrorLogCheckpoint.ErrorLogCheckpoint object at 0x7fb2438aeaf0>):
{'cups_server_settings': {'BrowseLocalProtocols': 'dnssd',
'DefaultAuthType': 'Basic',
'JobPrivateAccess': 'default',
'JobPrivateValues': 'default',
'MaxLogSize': '0',
'PageLogFormat': '',
'SubscriptionPrivateAccess': 'default',
'SubscriptionPrivateValues': 'default',
'WebInterface': 'Yes',
'_debug_logging': '0',
'_remote_admin': '0',
'_remote_any': '0',
'_share_printers': '0',
'_user_cancel_any': '0'},
'error_log_checkpoint': 12104,
'error_log_cursor': 's=5486bc0ddf464b77ae02b3237d0a2c74;i=123bd;b=52234bdf29944cdc8f133dd50dff6f09;m=85d56159a;t=5c5ac9ca52bb9;x=a831d8df4a8f424e',
'error_log_debug_logging_set': True,
'error_log_timestamp': '2021-06-26 17:07:16'}
Page 8 (<troubleshoot.PrintTestPage.PrintTestPage object at 0x7fb238b045e0>):
{'test_page_attempted': '26/juin/2021:17:08:14 +0200',
'test_page_completions': [(23, 'Job completed.')],
'test_page_job_id': [23],
'test_page_job_status': [(True,
23,
'HP-OfficeJet-3830-series',
'Test Page',
'Terminé',
{'attributes-charset': 'utf-8',
'attributes-natural-language': 'fr-fr',
'date-time-at-completed': '(IPP_TAG_DATE)',
'date-time-at-creation': '(IPP_TAG_DATE)',
'date-time-at-processing': '(IPP_TAG_DATE)',
'document-format': 'application/vnd.cups-pdf-banner',
'document-format-detected': 'application/vnd.cups-pdf-banner',
'job-hold-until': 'no-hold',
'job-id': 23,
'job-impressions-completed': 1,
'job-k-octets': 1,
'job-media-progress': 0,
'job-media-sheets-completed': 1,
'job-more-info': 'http://localhost/jobs/23',
'job-preserved': True,
'job-printer-state-message': '',
'job-printer-state-reasons': ['none'],
'job-printer-up-time': 1624720157,
'job-printer-uri': 'ipp://localhost/printers/HP-OfficeJet-3830-series',
'job-priority': 50,
'job-sheets': ['none', 'none'],
'job-state': 9,
'job-state-reasons': 'processing-to-stop-point',
'job-uri': 'ipp://localhost/jobs/23',
'job-uuid': 'urn:uuid:f998881b-0165-3e05-788a-cd15ffa07a59',
'number-of-documents': 1,
'printer-uri': 'ipp://localhost/printers/HP-OfficeJet-3830-series',
'time-at-completed': 1624720141,
'time-at-creation': 1624720094,
'time-at-processing': 1624720094})],
'test_page_successful': True}
Page 9 (<troubleshoot.ErrorLogFetch.ErrorLogFetch object at 0x7fb2438aecd0>):
{'error_log_debug_logging_unset': True, 'journal': []}
Page 10 (<troubleshoot.Locale.Locale object at 0x7fb239387850>):
{'printer_page_size': 'A4',
'system_locale_lang': None,
'user_locale_ctype': 'fr_FR',
'user_locale_messages': 'fr_FR'}
