HP Photosmart C4680 not printing

Forum rules
Before you post read how to get help. Topics in this forum are automatically closed 6 months after creation.
Aguy namedTee
Level 2
Level 2
Posts: 66
Joined: Sat Jul 27, 2019 5:14 am

HP Photosmart C4680 not printing

Post by Aguy namedTee »

Kernel: 5.4.0-80-generic x86_64 bits: 64 compiler: gcc v: 9.3.0 Desktop: Cinnamon 5.0.5
wm: muffin dm: LightDM Distro: Linux Mint 20.2 Uma base: Ubuntu 20.04 focal
HP PHOTOSMART C4680 NOT PRINTING. shows as "discovered" and print pending, but still won't print. Thought .2 was supposed to support HP. Also the update manager still looks like the old 20.1 and earlier versions. thanks, :)
Last edited by LockBot on Wed Dec 28, 2022 7:16 am, edited 1 time in total.
Reason: Topic automatically closed 6 months after creation. New replies are no longer allowed.
brian_p
Level 9
Level 9
Posts: 2702
Joined: Thu Jan 17, 2019 9:20 am
Location: UK

Re: HP Photosmart C4680 not printing

Post by brian_p »

Please give the outputs of

Code: Select all

lpinfo -v

Code: Select all

lpinfo -m | grep "drv.*c4600"
--
Brian.
Aguy namedTee
Level 2
Level 2
Posts: 66
Joined: Sat Jul 27, 2019 5:14 am

Re: HP Photosmart C4680 not printing

Post by Aguy namedTee »

file cups-brf:/
network beh
serial serial:/dev/ttyS0?baud=115200
serial serial:/dev/ttyS1?baud=115200
serial serial:/dev/ttyS4?baud=115200
network http
network ipps
network lpd
direct hp
network ipp
network smb
network socket
network https
direct parallel:/dev/lp0
direct hpfax

drv:///hpcups.drv/hp-photosmart_c4600_series.ppd HP Photosmart c4600 Series, hpcups 3.21.2
thank you
brian_p
Level 9
Level 9
Posts: 2702
Joined: Thu Jan 17, 2019 9:20 am
Location: UK

Re: HP Photosmart C4680 not printing

Post by brian_p »

Aguy namedTee wrote: Sun Jul 25, 2021 4:45 pm file cups-brf:/
network beh
serial serial:/dev/ttyS0?baud=115200
serial serial:/dev/ttyS1?baud=115200
serial serial:/dev/ttyS4?baud=115200
network http
network ipps
network lpd
direct hp
network ipp
network smb
network socket
network https
direct parallel:/dev/lp0
direct hpfax
Not good. There isn't any hp or usb URI in the this output. You will have to look to your USB connection. Cable, hub etc.
drv:///hpcups.drv/hp-photosmart_c4600_series.ppd HP Photosmart c4600 Series, hpcups 3.21.2
This is OK. Your PPD is

Code: Select all

drv:///hpcups.drv/hp-photosmart_c4600_series.ppd 
--
Brian.
Aguy namedTee
Level 2
Level 2
Posts: 66
Joined: Sat Jul 27, 2019 5:14 am

Re: HP Photosmart C4680 not printing

Post by Aguy namedTee »

hmm, well ok, thanks brian
Aguy namedTee
Level 2
Level 2
Posts: 66
Joined: Sat Jul 27, 2019 5:14 am

Re: HP Photosmart C4680 not printing

Post by Aguy namedTee »

not sure what this means " There isn't any hp or usb URI in the this output. You will have to look to your USB connection. Cable, hub etc. " the cable and hardware are the same as mint is dual booted with win 8.1 and printing works with the 8.1.
Aguy namedTee
Level 2
Level 2
Posts: 66
Joined: Sat Jul 27, 2019 5:14 am

Re: HP Photosmart C4680 not printing

Post by Aguy namedTee »

also, saw this warning: GUI Modules PyQt4 and PyQt5 are not installed
error: hp-setup requires GUI support (try running with --qt3). Also, try using interactive (-i) mode.
brian_p
Level 9
Level 9
Posts: 2702
Joined: Thu Jan 17, 2019 9:20 am
Location: UK

Re: HP Photosmart C4680 not printing

Post by brian_p »

Aguy namedTee wrote: Mon Jul 26, 2021 7:36 pm not sure what this means " There isn't any hp or usb URI in the this output. You will have to look to your USB connection. Cable, hub etc. " the cable and hardware are the same as mint is dual booted with win 8.1 and printing works with the 8.1.
It is impossible to set up a printer without having a URI. What happens when there isn't one is discussed at

viewtopic.php?f=51&t=352959

Give

Code: Select all

lsusb
--
Brian.
Aguy namedTee
Level 2
Level 2
Posts: 66
Joined: Sat Jul 27, 2019 5:14 am

Re: HP Photosmart C4680 not printing

Post by Aguy namedTee »

Bus 002 Device 002: ID 8087:8000 Intel Corp.
Bus 002 Device 001: ID 1d6b:0002 Linux Foundation 2.0 root hub
Bus 001 Device 002: ID 8087:8008 Intel Corp.
Bus 001 Device 001: ID 1d6b:0002 Linux Foundation 2.0 root hub
Bus 004 Device 001: ID 1d6b:0003 Linux Foundation 3.0 root hub
Bus 003 Device 004: ID 062a:5918 MosArt Semiconductor Corp. 2.4G Keyboard Mouse
Bus 003 Device 003: ID 04d9:1605 Holtek Semiconductor, Inc. USB Keyboard
Bus 003 Device 006: ID 046d:c626 Logitech, Inc. 3Dconnexion Space Navigator 3D Mouse
Bus 003 Device 005: ID 058f:6364 Alcor Micro Corp. AU6477 Card Reader Controller
Bus 003 Device 002: ID 19ff:0239 Dynex BCM20702A0
Bus 003 Device 001: ID 1d6b:0002 Linux Foundation 2.0 root hub
Bus 006 Device 001: ID 1d6b:0003 Linux Foundation 3.0 root hub
Bus 005 Device 001: ID 1d6b:0002 Linux Foundation 2.0 root hub

sure appreciate the help, tom
brian_p
Level 9
Level 9
Posts: 2702
Joined: Thu Jan 17, 2019 9:20 am
Location: UK

Re: HP Photosmart C4680 not printing

Post by brian_p »

No printer is detected by lsusb. Try changing USB connection port.
--
Brian.
Aguy namedTee
Level 2
Level 2
Posts: 66
Joined: Sat Jul 27, 2019 5:14 am

Re: HP Photosmart C4680 not printing

Post by Aguy namedTee »

tried that, printer IS shown as default with 13 [now} jobs waiting. scratching my head, :)
brian_p
Level 9
Level 9
Posts: 2702
Joined: Thu Jan 17, 2019 9:20 am
Location: UK

Re: HP Photosmart C4680 not printing

Post by brian_p »

Aguy namedTee wrote: Wed Jul 28, 2021 7:29 am tried that, printer IS shown as default with 13 [now} jobs waiting. scratching my head, :)
lpinfo -v now shows URIs? Sometimes there are problems with USB 3.0 ports. Switching to a USB 2.0 one can be a solution.

You are now able to print?
--
Brian.
Aguy namedTee
Level 2
Level 2
Posts: 66
Joined: Sat Jul 27, 2019 5:14 am

Re: HP Photosmart C4680 not printing

Post by Aguy namedTee »

tom//:~$ lpinfo -v
file cups-brf:/
network beh
serial serial:/dev/ttyS0?baud=115200
serial serial:/dev/ttyS1?baud=115200
serial serial:/dev/ttyS4?baud=115200
network lpd
network ipp
network https
network ipps
network socket
network http
direct hp
network smb
direct parallel:/dev/lp0
direct hpfax

tried both usb 2 and 3,, still shows as default with printing jobs in que, no printing.
tee
brian_p
Level 9
Level 9
Posts: 2702
Joined: Thu Jan 17, 2019 9:20 am
Location: UK

Re: HP Photosmart C4680 not printing

Post by brian_p »

The USB cable has been changed. Different USB ports have been tried. The output of lpinfo -v (and presumably lsusb) is unchanged. It is difficult to see where to go from here.
--
Brian.
Aguy namedTee
Level 2
Level 2
Posts: 66
Joined: Sat Jul 27, 2019 5:14 am

Re: HP Photosmart C4680 not printing

Post by Aguy namedTee »

i do appreciate the effort, tee
pdc_2
Level 10
Level 10
Posts: 3019
Joined: Mon May 11, 2009 1:21 am

Re: HP Photosmart C4680 not printing

Post by pdc_2 »

all seems a bit strange Tee; have you any neighbours nearby; that you could plug your printer into their computer(s); and see if it is recognised there;

Mint has ImageWriter; so you could download a copy of Mint 20.2 and burn it onto a usb stick; and out of curiosity, see if the printer is recognised there;

I wondered if you had tried just plugging a usb stick into your computer: can I assume you get an icon on your desktop for that usb stick; and you can open it?

_____________________________________

We never heard any history of your time with Mint: looks like you joined 2 yrs ago; have you recently upgraded? done a new install??
Aguy namedTee
Level 2
Level 2
Posts: 66
Joined: Sat Jul 27, 2019 5:14 am

Re: HP Photosmart C4680 not printing

Post by Aguy namedTee »

the printer works with 8.1, 10 on 3 machines and mint is dual booted on 8.1 machine and the printer DOES show as default with jobs waiting to be printed. thanks
brian_p
Level 9
Level 9
Posts: 2702
Joined: Thu Jan 17, 2019 9:20 am
Location: UK

Re: HP Photosmart C4680 not printing

Post by brian_p »

Aguy namedTee wrote: Sat Jul 31, 2021 6:17 am the printer works with 8.1, 10 on 3 machines and mint is dual booted on 8.1 machine and the printer DOES show as default with jobs waiting to be printed. thanks
The printer being shown by CUPS isn't any indication of whether USB is working. Unplug, then plug in and look at the end of the log given by

Code: Select all

journalctl -b
What is shown there regarding the two actions?
--
Brian.
Aguy namedTee
Level 2
Level 2
Posts: 66
Joined: Sat Jul 27, 2019 5:14 am

Re: HP Photosmart C4680 not printing

Post by Aguy namedTee »

just saw that when trying to close the terminal i get a warning that processes are not finished, but other that the line "lines 1-46", which is blinking, nothing is happening.. forced close
.. tee
brian_p
Level 9
Level 9
Posts: 2702
Joined: Thu Jan 17, 2019 9:20 am
Location: UK

Re: HP Photosmart C4680 not printing

Post by brian_p »

Aguy namedTee wrote: Sat Jul 31, 2021 3:59 pm just saw that when trying to close the terminal i get a warning that processes are not finished, but other that the line "lines 1-46", which is blinking, nothing is happening.. forced close
.. tee
If that is what journalctl is showing, it is unrecognisable to me, at least. Maybe I was unclear what was wanted?
--
Brian.
Locked

Return to “Printers & Scanners”