SOLVED HP OfficeJet 3830 Series Mint 20.2 Uma CUPS server error

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Krom11
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SOLVED HP OfficeJet 3830 Series Mint 20.2 Uma CUPS server error

Post by Krom11 »

This is the system:
CPU: Dual Core Intel Core i7-3520M (-MT MCP-)
speed/min/max: 3475/1200/3600 MHz Kernel: 5.4.0-88-generic x86_64 Up: 4h 05m
Mem: 4296.1/7864.8 MiB (54.6%) Storage: 119.24 GiB (17.8% used) Procs: 240
Shell: bash 5.0.17 inxi: 3.0.38

The printer holds the document or test page in cue. Wireless connection only. The OS find the printer, no problem. Provides the message "CUPS server error" "service unavailable" when attempting to print. I went the the printer setting and selected the printer, but does not print the page.
Last edited by LockBot on Wed Dec 28, 2022 7:16 am, edited 3 times in total.
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brian_p
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Re: HP OfficeJet 3830 Series using Cinnamon CUPS server error

Post by brian_p »

Mint version?
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Brian.
Krom11
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Re: HP OfficeJet 3830 Series Mint 20.2 Uma CUPS server error

Post by Krom11 »

Yes. Mint.
Last edited by Krom11 on Sat Oct 23, 2021 2:34 pm, edited 1 time in total.
brian_p
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Re: HP OfficeJet 3830 Series using Cinnamon CUPS server error

Post by brian_p »

Version 20.2?
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Krom11
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Re: HP OfficeJet 3830 Series using Mint 20.2 Uma CUPS server error

Post by Krom11 »

Ran the following: cat /etc/os-release
And, it gave me this information.

NAME="Linux Mint"cat /etc/os-release
VERSION="20.2 (Uma)"
ID=linuxmint
ID_LIKE=ubuntu
PRETTY_NAME="Linux Mint 20.2"
VERSION_ID="20.2"
Krom11
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Re: HP OfficeJet 3830 Series Mint 20.2 Uma CUPS server error

Post by Krom11 »

I edited to correct the OS I am using on this project.
pdc_2
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Re: HP OfficeJet 3830 Series Mint 20.2 Uma CUPS server error

Post by pdc_2 »

if you go to the PRINTERS folder;

do you have a single icon there for your HP printer? Can you right-click to open it; and can you show us a screenshot of what that shows please;

Can I suggest you delete that entry; as it does not work;

go to the ADD button; top-left in that PRINTERS folder; click on it; select the network option; give it time while it searches; see if the new entry that it creates; might work;

I assume your connection is wireless;
Krom11
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Re: HP OfficeJet 3830 Series Mint 20.2 Uma CUPS server error

Post by Krom11 »

Resolved.
Wireless.

Proceeded to adjust the printer settings and the VPN issue.

LocalHost. There were multiple printers that show for the one OfficeJet 3830, but made sure to select the one that said LocalHost. Do that by Going to Adminstration - then to Printers (folder)- then select the printer with the localhost. Right clicking on the printer, I selected "Enabled". Deleted other printers in the folder.

Rebooted the computer.

VPN. When the Computer rebooted, I did not activate any of the VPNs for the Wireless service.

Proceeded to saved documents, printed the page I needed without a problem.
pdc_2
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Re: HP OfficeJet 3830 Series Mint 20.2 Uma CUPS server error

Post by pdc_2 »

good to hear all working;

if you go back to your original post, you can add
SOLVED
to the title
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