[SOLVED] Canon MB2720 printer not properly working

[Azo]

I would really appreciate some help with my printer Canon MB2720. I installed Mint Cinnamon for the first time last year in July. Printer driver appeared in the Driver manager and the printer worked well. About 3 months later it started printing tens of pages, each page containing just a few characters. Since then I updated to the latest Mint version twice, but the printer fault remained unchanged. Printer icon is shown and I can open it. The scanner is working properly. In the Driver manager the printer driver is not shown, only the Nvidia drivers. This is a WiFi printer but the desktop running Mint Cinnamon is connected with an USB cable to the printer - no WiFi connection.
The printer is not defective, if I boot to Windows I am able to normally print.

Code: Select all

adi@Linux:~$ inxi -Fxxxrz
System:
  Kernel: 5.4.0-96-generic x86_64 bits: 64 compiler: gcc v: 9.3.0 
  Desktop: Cinnamon 5.2.7 wm: muffin 5.2.0 dm: LightDM 1.30.0 
  Distro: Linux Mint 20.3 Una base: Ubuntu 20.04 focal 
Machine:
  Type: Desktop Mobo: ASUSTeK model: P8B75-M v: Rev X.0x serial: <filter> 
  UEFI: American Megatrends v: 1701 date: 08/06/2014 
CPU:
  Topology: Quad Core model: Intel Core i5-2500K bits: 64 type: MCP 
  arch: Sandy Bridge rev: 7 L2 cache: 6144 KiB 
  flags: avx lm nx pae sse sse2 sse3 sse4_1 sse4_2 ssse3 vmx bogomips: 26400 
  Speed: 1600 MHz min/max: 1600/3700 MHz Core speeds (MHz): 1: 1600 2: 1600 
  3: 1600 4: 1600 
Graphics:
  Device-1: NVIDIA GP108 [GeForce GT 1030] vendor: eVga.com. driver: nvidia 
  v: 470.86 bus ID: 01:00.0 chip ID: 10de:1d01 
  Display: x11 server: X.Org 1.20.13 driver: nvidia 
  unloaded: fbdev,modesetting,nouveau,vesa resolution: 1920x1080~60Hz 
  OpenGL: renderer: NVIDIA GeForce GT 1030/PCIe/SSE2 v: 4.6.0 NVIDIA 470.86 
  direct render: Yes 
Audio:
  Device-1: Intel 7 Series/C216 Family High Definition Audio 
  vendor: ASUSTeK P8H77-I driver: snd_hda_intel v: kernel bus ID: 00:1b.0 
  chip ID: 8086:1e20 
  Device-2: NVIDIA GP108 High Definition Audio vendor: eVga.com. 
  driver: snd_hda_intel v: kernel bus ID: 01:00.1 chip ID: 10de:0fb8 
  Sound Server: ALSA v: k5.4.0-96-generic 
Network:
  Device-1: Realtek RTL8111/8168/8411 PCI Express Gigabit Ethernet 
  vendor: ASUSTeK P8 series driver: r8169 v: kernel port: d000 
  bus ID: 03:00.0 chip ID: 10ec:8168 
  IF: enp3s0 state: down mac: <filter> 
  Device-2: ASUSTek AC51 802.11a/b/g/n/ac Wireless Adapter [Mediatek MT7610U] type: USB driver: mt76x0u bus ID: 1-1.4:3 chip ID: 0b05:17d1 
  serial: <filter> 
  IF: wlxf07959eb42be state: up mac: <filter> 
Drives:
  Local Storage: total: 691.25 GiB used: 45.79 GiB (6.6%) 
  ID-1: /dev/sda vendor: Samsung model: SSD 860 EVO 500GB size: 465.76 GiB 
  speed: 6.0 Gb/s serial: <filter> rev: 2B6Q scheme: GPT 
  ID-2: /dev/sdb vendor: A-Data model: SP550 size: 223.57 GiB 
  speed: 3.0 Gb/s serial: <filter> rev: 3B5a scheme: GPT 
  ID-3: /dev/sdc type: USB vendor: Generic model: Flash Disk size: 1.91 GiB 
  serial: <filter> rev: 8.07 scheme: MBR 
Partition:
  ID-1: / size: 218.57 GiB used: 44.07 GiB (20.2%) fs: ext4 dev: /dev/sdb2 
Sensors:
  System Temperatures: cpu: 29.8 C mobo: 27.8 C gpu: nvidia temp: 32 C 
  Fan Speeds (RPM): N/A gpu: nvidia fan: 37% 
Repos:
  No active apt repos in: /etc/apt/sources.list 
  Active apt repos in: /etc/apt/sources.list.d/official-package-repositories.list 
  1: deb http://packages.linuxmint.com una main upstream import backport #id:linuxmint_main
  2: deb http://archive.ubuntu.com/ubuntu focal main restricted universe multiverse
  3: deb http://archive.ubuntu.com/ubuntu focal-updates main restricted universe multiverse
  4: deb http://archive.ubuntu.com/ubuntu focal-backports main restricted universe multiverse
  5: deb http://security.ubuntu.com/ubuntu/ focal-security main restricted universe multiverse
  6: deb http://archive.canonical.com/ubuntu/ focal partner
  Active apt repos in: /etc/apt/sources.list.d/softmaker.list 
  1: deb https://shop.softmaker.com/repo/apt stable non-free
Info:
  Processes: 228 Uptime: 1d 9h 36m Memory: 7.70 GiB used: 2.20 GiB (28.6%) 
  Init: systemd v: 245 runlevel: 5 Compilers: gcc: 9.3.0 alt: 9 Shell: bash 
  v: 5.0.17 running in: gnome-terminal inxi: 3.0.38 

[brian_p]

If you are using the Canon drivers, I an disinclined to debug them. However , I can give you something up-to-date and future-proof. Install ipp-usb and give

Code: Select all

avahi-browse -rt _ipp._tcp

Code: Select all

avahi-browse -rt _uscan._tcp

Code: Select all

driverless

[Azo]

Hello Brian,
First I removed nosnap:
sudo rm /etc/apt/preferences.d/nosnap.pref
sudo apt update
Then I installed snapd:
sudo apt update
sudo apt install snapd
And ipp-usb:
sudo snap install ipp-usb --edge
Then I run the 3 lines you gave me. Nothing happened when I input these lines, after I hit Enter I got back the prompt.
In the print Icon nothing happened, it shows the same two lines (circled in red in the attachment). When I want to print I have now two additional lines. First additional line cannot connect to the printer, but if I choose the last one (highlighted in green) it will print normally.
I suppose everything is correct. Am I right?

[brian_p]

Hello Brian,
First I removed nosnap:
sudo rm /etc/apt/preferences.d/nosnap.pref
sudo apt update
Then I installed snapd:
sudo apt update
sudo apt install snapd
And ipp-usb:
sudo snap install ipp-usb --edge

Mint 20.3 has ipp-usb in its repositories. My advice to install it was based on using apt install ipp-usb or synaptic. Using a snap was never in my mind.

Then I run the 3 lines you gave me. Nothing happened when I input these lines, after I hit Enter I got back the prompt.

Pass. I have never used a snap. There isn't any need to for what you want.

In the print Icon nothing happened, it shows the same two lines (circled in red in the attachment). When I want to print I have now two additional lines. First additional line cannot connect to the printer, but if I choose the last one (highlighted in green) it will print normally.
I suppose everything is correct. Am I right?

I do not know. I cannot judge from what you have done. I suppose reverting and starting again is a possibility.

[Azo]

Hi Brian,
I do not know how how to revert the snap installation. I am new to Linux, I installed Mint last summer.
I run <apt install ipp-usb> and then the three lines you provided. This time it was showing for the three lines some activity. Before the prompt appeared after I hit Enter.
However nothing changed: I have the same four entries (please see the picture I sent you), and one of them is printing normally. This is fine for me, I can print.
If I click on the tray printer icon --> Printers I got two entries (please see the picture) For the inactive one I have the option to remove it. Should I delete that entry? In this way I may have just two printers listed.

Thank you,

[pdc_2]

if you right-click on each of those 2 icons in turn; and do a screenshot of what each says: drag the window out so all the text is visible

[Azo]

Here are the screenshots:

[Azo]

Brian, here are some more details:
The Print dialogue shows two entries for each printer. For the Default printer Canon_MB2700_series, one entry cannot connect to printer, and the second is printing normally. For the Canon-MB2700, one entry is printing tens of pages with a few hieroglyphics on each page. The second entry is doing nothing and no error message.

[pdc_2]

I didn't explain properly

open the properties window

show us what each shows

[Azo]

Hi Brian, I attached the pictures showing proprieties.

[pdc_2]

many thanks;

can you now drag each image to the right, so we can read all the text in the Device URI and Make and Model lines please
(and re-submit the images)

[Azo]

Brian, here are the enlarged pictures.

[pdc_2]

so CanonMB2700 is the one that does not work? It seems to be using gutenprint: I would suggest deleting any entry that does not work;

one can always create a new entry using the ADD button at top-left in the PRINTERS folder

_____________________________

You don't seem to have installed the Canon drivers; if you wanted to evaluate them, go to https://www.canon-europe.com/support/co ... b2740.html

and look for the debian package ..... it should come down as cnijfilter2-5.40-1-deb.tar.gz ........ save into your Downloads folder .....

if you paste these commands into a terminal

Code: Select all

cd Downloads

Code: Select all

tar -zxvf cnijfilter2-5.40-1-deb.tar.gz

Code: Select all

cd cnijfilter2-5.40-1-deb

Code: Select all

sudo ./install.sh

[Azo]

Thank you, installing the Canon driver solved the problem. It is true that before it was printing using the ipp-usb but only JPEG files. I tried yesterday to print from LibreOffice and the ipp-usb was not shown. Bad surprise... I had to boot in Windows to print.
Now is working from all programs.
I have 3 printers, one the default, the second installed by ipp-usb and the new printer installed by Canon Drivers. I tried to delete the redundant printers, I deleted the default one, but the printer installed by ipp-usb cannot be deleted. In fact disappeared for a second and the icon came back.
Maybe it should be killed by uninstalling the ipp-usb in terminal? I do not know how.

Best Regards,

Azo