Scanning/Printing on Epson ET-8500: What are my options?

[bumcheeks]

G'day,
It appears that SANE isn't compatible with my new multifunction printer/scanner, which I think is a fairly new model. What are my options? I've installed the Epson driver but I can't even get the document scanner to see the hardware.
Thanks.

[AZgl1800]

Prior to LM 21 Cinnamon, I had to go thru a lot of effort to get our ET-2550 to work

after upgrading to LM21 Cinnamon, it automatically installed the printer, and just works and I now see "Driverless" mentioned when it prints or scans.

and I am now happy to see that it can see the toner levels, that was not possible with the generic install files.

Wish I could help you, but maybe try LM21 on a USB stick to see if that helps you?

[brian_p]

Mint version, please. USB? Network?

[bumcheeks]

Sorry. 20.3 and it's on wifi.

The reason I haven't upgraded to 21 yet is because when it tried to I got a long list of errors relating to software that doesn't seem to be supported in 21. So it got thrown in the "too-hard" basket for now.

Edit: Looks like Epson doesn't provide Linux drivers for that printer either. I was able to connect it yesterday but not today. I may need to make a separate thread.

[brian_p]

Install sane-airscan and give the outputs for

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scanimage -L

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airscan-discover

[bumcheeks]

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scanimage -L

No scanners were identified. If you were expecting something different,
check that the scanner is plugged in, turned on and detected by the
sane-find-scanner tool (if appropriate). Please read the documentation
which came with this software (README, FAQ, manpages).

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airscan-discover
[devices]

I've also upgraded my laptop to Mint 21. I can't see the printer at all on either computer now. My desktop is still on Mint 20.3. I've added printing to the title of the thread. I know my printer is on the wireless network as I can use AirPrint from my phone. So I'm not really sure what is going on.

[brian_p]

The scanimage -L output is very worrying. The ET-8500 dates from about 2020/2021 and provides Airprint. This should not happen, whether it be Mint 20.3 or Mint 21.

May we stick with the laptop and find out what is given by

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avahi-browse -rt _ipp._tcp

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avahi-browse -rt _uscan._tcp

(By all means try it with the other computer too).

[donten]

Dropping this like a bomb , https://feeding.cloud.geek.nz/posts/set ... sing-sane/ Setting up a network scanner using sane.

Chock full of interesting details... So far I've had 2 all-in-ones plugged into my Linksys 32x router, both working with sane.

There is a debian page: https://wiki.debian.org/SaneOverNetwork , and lots more out there. You will get your hands dirty, and likely end up with a working installation, to boot!

[donten]

Just done:



Great for hanging above your desk!

[bumcheeks]

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avahi-browse -rt _ipp._tcp
+ enp10s0 IPv4 Generic ESC/P Dot Matrix @ ****-System-Product-Name Internet Printer     local
+     lo IPv4 Generic ESC/P Dot Matrix @ ****-System-Product-Name Internet Printer     local
=     lo IPv4 Generic ESC/P Dot Matrix @ ****-System-Product-Name Internet Printer     local
   hostname = [****-System-Product-Name.local]
   address = [127.0.0.1]
   port = [631]
   txt = ["printer-type=0x80B00E" "printer-state=5" "Color=T" "TLS=1.2" "UUID=082d5896-72a9-3f54-7a17-623af8c5adfb" "URF=DM3" "pdl=application/octet-stream,application/pdf,application/postscript,image/jpeg,image/png,image/pwg-raster,image/urf" "product=(ESC/P Dot Matrix Printer)" "priority=0" "note=" "adminurl=https://****-System-Product-Name.local.:631/printers/Generic-ESC-P-Dot-Matrix" "ty=Generic ESC/P Dot Matrix Printer Foomatic/epson (recommended)" "rp=printers/Generic-ESC-P-Dot-Matrix" "qtotal=1" "txtvers=1"]
Failed to resolve service 'Generic ESC/P Dot Matrix @ ****-System-Product-Name' of type '_ipp._tcp' in domain 'local': Timeout reached

This is on the desktop. I'll edit this reply with the laptop output too. I've since found the drivers on the Epson website with the help of the Mint IRC, for some reason when I searched it said there were none available.

Edit: no response on the laptop at all.

So, I can't connect the printers at all to either computer. Should I start a new thread, because this is obviously a bigger problem than just scanning.

[brian_p]

The entry for the Dot Matrix is a print queue set up on the desktop. We can ignore it. But wer cannot ignore this:

Failed to resolve service 'Generic ESC/P Dot Matrix @ ****-System-Product-Name' of type '_ipp._tcp' in domain 'local': Timeout reached

Avavhi is unable to locate the device in .local domain. This indicates a network issie, not a printer issue. Firewall? Check that port 5353 is not blocked. Note that your phone is OK and does not need a PC to function,

[bumcheeks]

I've added a rule in the firewall to allow incoming connections to 5353, but it hasn't changed anything.

[brian_p]

I've added a rule in the firewall to allow incoming connections to 5353, but it hasn't changed anything.

I'd take the firewall down completely and see what happens.

Also, get the printer's IP address from its front panel and try

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ping IP_ADDRESS

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nmap IP_ADDRESS[

[bumcheeks]

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PING IP_ADDRESS (192.168.*****) 56(84) bytes of data.
ping: sendmsg: Operation not permitted
ping: sendmsg: Operation not permitted
ping: sendmsg: Operation not permitted
ping: sendmsg: Operation not permitted

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nmap 192.168.*******
Starting Nmap 7.80 ( https://nmap.org ) at 2022-10-28 10:49 AEDT
Note: Host seems down. If it is really up, but blocking our ping probes, try -Pn
Nmap done: 1 IP address (0 hosts up) scanned in 3.02 seconds

Same result with or without firewall.

That's on my desktop. I'll try today on my laptop as well and edit this post. I used the printer's own interface to "troubleshoot" network problems and it think it's connected without any problems to our network.

Edit: Laptop results

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ping 192.168.****
PING 192.168.***** (192.168.*****) 56(84) bytes of data.
--- 192.168.***** ping statistics ---
87 packets transmitted, 0 received, 100% packet loss, time 88066ms

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nmap 192.168.*****
Starting Nmap 7.80 ( https://nmap.org ) at 2022-10-29 22:08 AEDT
Note: Host seems down. If it is really up, but blocking our ping probes, try -Pn
Nmap done: 1 IP address (0 hosts up) scanned in 3.04 seconds

ETA: On our Macintosh laptop, the printer can be seen, but its status is offline. And yet, when a job is sent from this computer, it prints. This is so weird.

[brian_p]

Something on your Mint machine or network is blocking ICMP packets. How the Macintosh and phone behave is irrelevant.

[bumcheeks]

Hundredth edit: So, restarting the router fixed the problem for my desktop, and i can now ping the printer from the laptop, but it still can't send print jobs. hrrmmm..

edit again: stopped working, can no longer ping from anywhere.

thousandth edit: I'm going to start a new topic as this seems to be a networking issue rather than printer issue. I appreciate all your help so far.

[bumcheeks]

OK, brian_p, I have finally got my printer reconnected after sorting out what turned out to be a problem caused by a NordVPN update (in spite of it being disconnected), I had to whitelist a subnet, which I didn't understand at all but the good folks on Linux Mint IRC helped me to sort it out. So, I can print now, at least.

Back to the scanner issue now. I still get the same results for

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airscan-discover

and

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scanimage -L

but for

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avahi-browse -rt _ipp._tcp

I get this output:

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+ enp10s0 IPv4 EPSON ET-8500 Series                          Internet Printer     local
+     lo IPv4 Generic ESC/P Dot Matrix @ ****-System-Product-Name Internet Printer     local
=     lo IPv4 Generic ESC/P Dot Matrix @ ****-System-Product-Name Internet Printer     local
   hostname = [****-System-Product-Name.local]
   address = [127.0.0.1]
   port = [631]
   txt = ["printer-type=0x80B00E" "printer-state=5" "Color=T" "TLS=1.2" "UUID=082d5896-72a9-3f54-7a17-623af8c5adfb" "URF=DM3" "pdl=application/octet-stream,application/pdf,application/postscript,image/jpeg,image/png,image/pwg-raster,image/urf" "product=(ESC/P Dot Matrix Printer)" "priority=0" "note=" "adminurl=https://****-System-Product-Name.local.:631/printers/Generic-ESC-P-Dot-Matrix" "ty=Generic ESC/P Dot Matrix Printer Foomatic/epson (recommended)" "rp=printers/Generic-ESC-P-Dot-Matrix" "qtotal=1" "txtvers=1"]
Failed to resolve service 'EPSON ET-8500 Series' of type '_ipp._tcp' in domain 'local': Timeout reached

Also

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avahi-browse -rt _uscan._tcp
+ enp10s0 IPv4 EPSON ET-8500 Series                          _uscan._tcp          local
Failed to resolve service 'EPSON ET-8500 Series' of type '_uscan._tcp' in domain 'local': Timeout reached

If you have any further ideas I would love to know. Thank you again for all your help.