BROTHER MFC-J480DW printer - is not available after replacing ink

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doronba
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BROTHER MFC-J480DW printer - is not available after replacing ink

Post by doronba »

Hi,
Linux mint cinnamon 19.1 is installed on my parents pc.
the printer was installed a year ago, after i have installed the OS,
I don't remember exactly what i did, but i did use the instructions in BROTHER site, and it worked.
the page with those instructions and links is now unavailable (weird!!! probably because there is a newer driver)) online, and currently i can't use the printer, as it is considered by the OS as 'waiting.... printer is in process... unavailable' or something like that.

the printer worked fine for a year, until my mom replaced the ink cartridges 3 days ago, and since then this phenomenon exists. she might had done another thing, but go figure what she did.... i was out of home, and now i have to cope with this problem.

is there a solution for this problem?

should i uninstall everything that is related to printers in my os in order to start the installation process from scratch? and if so, I to do it?

I have been researching for 2 days in the forum, and found zero solutions, but a lot of confusion in the printers & linux realm...

hints:
1. the printer apeares in the Printer app of the OS,
2. the printer does not apear in terminal when i type 'lsusb'.

what can i do?
thanks
Last edited by LockBot on Sat Apr 29, 2023 10:00 pm, edited 1 time in total.
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RIH
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Re: BROTHER MFC-J480DW printer - is not available after replacing ink

Post by RIH »

The driver is here...
https://support.brother.com/g/b/downloa ... w_us_eu_as

I think opening the Printers screen from the Menu & then just right mouse click & Delete should be enough to get rid of what you have at the moment..
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doronba
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Re: BROTHER MFC-J480DW printer - is not available after replacing ink

Post by doronba »

i did try to delete printer, install again according to that page's instructions but the same happens.
the printer is shown in Printers app, but it is unavailable.
RIH
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Re: BROTHER MFC-J480DW printer - is not available after replacing ink

Post by RIH »

Which method did you try as I see that Brother produce a Driver Install Tool (that is suppose to take care of everything) but also separate .deb files that can be downloaded for the Printer & the Scanner??
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doronba
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Re: BROTHER MFC-J480DW printer - is not available after replacing ink

Post by doronba »

i have tried both methods...
first, using the brother installer,
and when it didn't improve anything, i have installed both individual packages...
i am actually making a backup of all the 450gb of data, and planing on installing mint 20.3, and start everything from the beginning. and i will document it for future...
thnks
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JerryF
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Re: BROTHER MFC-J480DW printer - is not available after replacing ink

Post by JerryF »

Check to make sure that the printer is set as the default printer.
doronba
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Re: BROTHER MFC-J480DW printer - is not available after replacing ink

Post by doronba »

yes, it is....
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