[SOLVED] Protonvpn new version fails to connect and trashes the network

[Menard]

Protonvpn made an update and so it is totally broken now ...
I am allways repeating to avoid updates but here the security is important
So now the issue is that when I want to connect it, it breaks my internet connection but answering that it doesn't find a good internet connexion it is fantastic no ? And then I must restore my root partition to get it back ...

[Menard]

Code: Select all

Setting up ProtonVPN.

An unknown error has occured. Please ensure that you have internet connectivity.
If the issue persists, please contact support.

[oscarTheGrouch]

I'm having an issue with ExpressVPN when I disconnect .. loses internet connection, have to reboot.
Wonder if there is a connection.
OtG

[Menard]

I've had this too with protonvpn when it was able to do the job, but now it is worse because it even doesn't do the job. I used to restore my partition when it happened, but I discovered that I had only 2 or 3 "factice" connections in the Network-manager (NM) to disconnet one by one, it is easy, but after the reboot you may have to do it again to get internet

[Menard]

It is sad but if VPN can't work fully on Linux then I ll have to install Windows instead

[Aztaroth]

https://protonvpn.com/support/official-linux-vpn-mint/
claims that

The ProtonVPN Linux app officially supports Mint 20.

and gives a procedure to install the app.
Did you follow it ? And, if yes, report it to their team ?

[JoeFootball]

Protonvpn made an update and so it is totally broken now

Continues to work without incident for me. Version 0.7.3.

[DAMIEN1307]

Protonvpn made an update and so it is totally broken now

OK...So PROTON made an update or upgrade here.

It is sad but if VPN can't work fully on Linux then I ll have to install Windows instead

Has it occured to you that if PROTON made an update/upgrade that this is not the fault of any Linux distro that it is now "totally broken" ??????????
You really need to contact Proton to inform them that it was fine UNTIL THEIR UPDATE/UPGRADE...It is their VPN so they have the problem, not Linux Mint.

follow their instructions to the letter when they help you correct your VPN configuration...DAMIEN

[Menard]

Protonvpn made an update and so it is totally broken now

OK...So PROTON made an update or upgrade here.

It is sad but if VPN can't work fully on Linux then I ll have to install Windows instead

Has it occured to you that if PROTON made an update/upgrade that this is not the fault of any Linux distro that it is now "totally broken" ??????????
You really need to contact Proton to inform them that it was fine UNTIL THEIR UPDATE/UPGRADE...It is their VPN so they have the problem, not Linux Mint.

follow their instructions to the letter when they help you correct your VPN configuration...DAMIEN

I understand, you are not toally wrong but mind this : If it is too difficult for VPN Companies to developpe a specific application with killswitch for Linux as they display some for Windows, and the rare ones who do this seem to be not able to have it to work ... at a moment it is to rely to Linux more than to these companies

[Menard]

Protonvpn made an update and so it is totally broken now

Continues to work without incident for me. Version 0.7.3.

Code: Select all

dpkg -s protonvpn-cli
Package: protonvpn-cli
Status: install ok installed
Priority: optional
Section: net
Installed-Size: 109
Maintainer: Proton Technologies AG <opensource@proton.me>
Architecture: all
Version: 3.6.0-4
Depends: python3-dialog, python3:any (>= 3.5~), python3-protonvpn-nm-lib (>= 3.2.0), python3-protonvpn-nm-lib (<= 3.3.0)
Description: ProtonVPN CLI (Python 3)
 Package installs official ProtonVPN CLI.
Homepage: https://github.com/ProtonVPN

[ajgringo619]

Is it possible to just use NetworkManager with ProtonVPN? I use (occassionally) Private Tunnel, but have never installed any extra software.

EDIT: I guess there is - https://protonvpn.com/support/linux-openvpn/. Even though Proton insists that their client is better, at least this way you could get back on-line.

[DAMIEN1307]

Code: Select all

Setting up ProtonVPN.

An unknown error has occured. Please ensure that you have internet connectivity.
If the issue persists, please contact support

All i can say to you Menard is what the message above is telling you...Contact Protonvpn support as i mentioned to you on a previous post as well as Proton itself telling you this in this message...DAMIEN

[JoeFootball]

Package: protonvpn-cli

Ah, that's the CLI client. I'm using the GUI client.

[Menard]

Package: protonvpn-cli

Ah, that's the CLI client. I'm using the GUI client.

I first had this issue with the GUI
it is perhaps because I had to hard shutdown the OS when the VPN was on, but I don't remember exactly how and what, and since then I restored my root partition, but not my home partition, maybe a line here

[Aztaroth]

it is perhaps because I had to hard shutdown the OS when the VPN was on, but I don't remember exactly how and what, and since then I restored my root partition, but not my home partition, maybe a line here

If it is too difficult for VPN Companies to developpe a specific application with killswitch for Linux as they display some for Windows, and the rare ones who do this seem to be not able to have it to work ... at a moment it is to rely to Linux more than to these companies

I used to restore my partition when it happened, but I discovered that I had only 2 or 3 "factice" connections in the Network-manager (NM) to disconnet one by one, it is easy, but after the reboot you may have to do it again to get internet

Protonvpn made an update and so it is totally broken now ...
I am allways repeating to avoid updates but here the security is important
So now the issue is that when I want to connect it, it breaks my internet connection but answering that it doesn't find a good internet connexion it is fantastic no ? And then I must restore my root partition to get it back ...

Question : if you know everything about the issue (it comes from Mint or ProtonVPN even if you seem to be the only one to have this issue) and what to do (restoring partitions while howling at these teams), why the hell using this forum asking for suggestions you never follow because you know better ?

[Menard]

Question : if you know everything about the issue (it comes from Mint or ProtonVPN even if you seem to be the only one to have this issue) and what to do (restoring partitions while howling at these teams), why the hell using this forum asking for suggestions you never follow because you know better ?

I don't understand this attack, the best to do with attacks is not to answer

Somone positive as the Protonvpn team gave me the way to fix it, I had to uninstall and install the application by a special way, so it works but it is another release so I don't really know where it came from

[Aztaroth]

Somone positive as the Protonvpn team gave me the way to fix it

If you read the previous posts, Damien1307 (twice) and myself advised you to contact ProtonVPN team before charging Linux, Mint or Proton just because you were not able to perform a correct install.
Perhaps this means nothing to you, but all the participants here took some of their time to share a piece of knowledge or advise whatever worthy it was. This commands respect for all of them even if you're obviously free to follow these advises or not.

You should probably read on the Debian Wiki about etiquette in questionning :
http://www.catb.org/~esr/faqs/smart-que ... tml#before
and especially this section :

Q: My program doesn't work. I think system facility X is broken.
A: While it is possible that you are the first person to notice an obvious deficiency in system calls and libraries heavily used by hundreds or thousands of people, it is rather more likely that you are utterly clueless. Extraordinary claims require extraordinary evidence; when you make a claim like this one, you must back it up with clear and exhaustive documentation of the failure case.

This will close discussion for me. Other readers if interested may judge by themselves : the title of the thread and initial post say it all.

[Menard]

Somone positive as the Protonvpn team gave me the way to fix it

If you read the previous posts, Damien1307 (twice) and myself advised you to contact ProtonVPN team before charging Linux, Mint or Proton just because you were not able to perform a correct install.
Perhaps this means nothing to you, but all the participants here took some of their time to share a piece of knowledge or advise whatever worthy it was. This commands respect for all of them even if you're obviously free to follow these advises or not.

You should probably read on the Debian Wiki about etiquette in questionning :
http://www.catb.org/~esr/faqs/smart-que ... tml#before
and especially this section :

Q: My program doesn't work. I think system facility X is broken.
A: While it is possible that you are the first person to notice an obvious deficiency in system calls and libraries heavily used by hundreds or thousands of people, it is rather more likely that you are utterly clueless. Extraordinary claims require extraordinary evidence; when you make a claim like this one, you must back it up with clear and exhaustive documentation of the failure case.

This will close discussion for me. Other readers if interested may judge by themselves : the title of the thread and initial post say it all.

Yes but for me I see this differently, from a vulgar point of view, that is : I don't want to spend my whole life to make a PC to work (it is the pre requisite) AND
- I never faced issues to use a VPN on Windows
- I faced numerous issues to use a VPN on Linux (even this one was totally causes by a bad release of this vpn)
That's why this title

[JoeFootball]

I faced numerous issues to use a VPN on Linux (even this one was totally causes by a bad release of this vpn)

I'm sorry that you've found this to be such a challenging experience. I've been using ProtonVPN on multiple deployments (Mint and otherwise) for the past 2-3 years, and I've not had any issues.

[Menard]

So now it is OK and it works fine