[Solved] WiFi intermittent

wedwardes · Post by **wedwardes** » Sun Oct 04, 2020 10:14 am

My wifi has recently become intermittent. I thought it was a Linux Mint 20 issue but on rolling back to Linux Mint 19.3 I have the same problem with the WiFi dropping off.

The Wifi works on 2 phones, a Windows 10 laptop and 3 other Linux Mint XFCE 19.3 machines.

I bought an external WiFi USB but I don't see this laptop recognizing it.

How can I disable the installed WiFi card and try the USB WiFi dongle?

Is there a fix for the installed WiFi card?

Code: Select all

System:    Host: we-HP-Pavilion-TS-11-Notebook-PC Kernel: 5.4.0-48-generic x86_64 bits: 64 
           compiler: gcc v: 7.5.0 Desktop: Xfce 4.14.1 tk: Gtk 3.22.30 wm: xfwm4 dm: LightDM 
           Distro: Linux Mint 19.3 Tricia base: Ubuntu 18.04 bionic 
Machine:   Type: Laptop System: Hewlett-Packard product: HP Pavilion TS 11 Notebook PC 
           v: 0890100000305900000320100 serial: <filter> Chassis: type: 10 serial: <filter> 
           Mobo: Hewlett-Packard model: 2178 v: 33.30 serial: <filter> UEFI: Insyde v: F.15 
           date: 05/08/2014 
Battery:   ID-1: BAT1 charge: 19.4 Wh condition: 19.4/19.4 Wh (100%) volts: 12.6/11.2 
           model: 12-24 KP03036 serial: <filter> status: Full 
CPU:       Topology: Dual Core model: AMD A4-1250 APU with Radeon HD Graphics bits: 64 type: MCP 
           arch: Jaguar rev: 1 L2 cache: 1024 KiB 
           flags: lm nx pae sse sse2 sse3 sse4_1 sse4_2 sse4a ssse3 svm bogomips: 3992 
           Speed: 998 MHz min/max: 800/1000 MHz Core speeds (MHz): 1: 998 2: 998 
Graphics:  Device-1: AMD Kabini [Radeon HD 8210] vendor: Hewlett-Packard driver: radeon v: kernel 
           bus ID: 00:01.0 chip ID: 1002:9834 
           Display: x11 server: X.Org 1.20.8 driver: ati,radeon unloaded: fbdev,modesetting,vesa 
           resolution: 1366x768~60Hz 
           OpenGL: renderer: AMD KABINI (DRM 2.50.0 5.4.0-48-generic LLVM 10.0.0) 
           v: 4.5 Mesa 20.0.8 direct render: Yes 
Audio:     Device-1: AMD Kabini HDMI/DP Audio vendor: Hewlett-Packard driver: snd_hda_intel 
           v: kernel bus ID: 00:01.1 chip ID: 1002:9840 
           Device-2: AMD FCH Azalia vendor: Hewlett-Packard driver: snd_hda_intel v: kernel 
           bus ID: 00:14.2 chip ID: 1022:780d 
           Sound Server: ALSA v: k5.4.0-48-generic 
Network:   Device-1: Realtek RTL810xE PCI Express Fast Ethernet vendor: Hewlett-Packard 
           driver: r8169 v: kernel port: 2000 bus ID: 01:00.0 chip ID: 10ec:8136 
           IF: enp1s0 state: down mac: <filter> 
           Device-2: Ralink RT3290 Wireless 802.11n 1T/1R PCIe vendor: Hewlett-Packard 
           driver: rt2800pci v: 2.3.0 port: 2000 bus ID: 02:00.0 chip ID: 1814:3290 
           IF: wlo1 state: up mac: <filter> 
Drives:    Local Storage: total: 465.76 GiB used: 237.46 GiB (51.0%) 
           ID-1: /dev/sda vendor: Western Digital model: WD5000LPVX-60V0TT0 size: 465.76 GiB 
           speed: 6.0 Gb/s serial: <filter> 
Partition: ID-1: / size: 456.96 GiB used: 237.45 GiB (52.0%) fs: ext4 dev: /dev/sda2 
USB:       Hub: 1-0:1 info: Full speed (or root) Hub ports: 4 rev: 2.0 chip ID: 1d6b:0002 
           Hub: 2-0:1 info: Full speed (or root) Hub ports: 4 rev: 2.0 chip ID: 1d6b:0002 
           Device-1: 2-1:2 info: Realtek type: Video driver: uvcvideo rev: 2.0 chip ID: 0bda:571c 
           Hub: 3-0:1 info: Full speed (or root) Hub ports: 4 rev: 1.1 chip ID: 1d6b:0001 
           Hub: 4-0:1 info: Full speed (or root) Hub ports: 4 rev: 1.1 chip ID: 1d6b:0001 
           Device-2: 4-2:2 info: Atmel type: HID driver: hid-generic,hid-multitouch,usbhid 
           rev: 2.0 chip ID: 03eb:8434 
           Hub: 5-0:1 info: Full speed (or root) Hub ports: 2 rev: 2.0 chip ID: 1d6b:0002 
           Device-3: 5-2:85 info: Trust B.V. type: Mouse driver: hid-generic,usbhid rev: 1.1 
           chip ID: 15d9:0a4e 
           Hub: 6-0:1 info: Full speed (or root) Hub ports: 2 rev: 3.0 chip ID: 1d6b:0003 
Sensors:   System Temperatures: cpu: 65.8 C mobo: N/A gpu: radeon temp: 65 C 
           Fan Speeds (RPM): N/A 
Repos:     No active apt repos in: /etc/apt/sources.list 
           Active apt repos in: /etc/apt/sources.list.d/google-chrome.list 
           1: deb [arch=amd64] http: //dl.google.com/linux/chrome/deb/ stable main
           Active apt repos in: /etc/apt/sources.list.d/official-package-repositories.list 
           1: deb http: //www.mirrorservice.org/sites/packages.linuxmint.com/packages tricia main upstream import backport
           2: deb http: //archive.ubuntu.com/ubuntu bionic main restricted universe multiverse
           3: deb http: //archive.ubuntu.com/ubuntu bionic-updates main restricted universe multiverse
           4: deb http: //archive.ubuntu.com/ubuntu bionic-backports main restricted universe multiverse
           5: deb http: //security.ubuntu.com/ubuntu/ bionic-security main restricted universe multiverse
           6: deb http: //archive.canonical.com/ubuntu/ bionic partner
Info:      Processes: 181 Uptime: 5h 30m Memory: 3.56 GiB used: 2.47 GiB (69.5%) Init: systemd 
           v: 237 runlevel: 5 Compilers: gcc: 7.5.0 alt: 7 Client: Unknown python3.6 client 
           inxi: 3.0.32

Larry78723 · Post by **Larry78723** » Sun Oct 04, 2020 10:42 am

Please post the results for each of the following commands. Here is how:

Open a terminal window (Ctrl-Alt-t). Make it fullscreen to avoid unneeded linebreaks or chopped lines. Execute the following commands, one at a time.

Code: Select all

inxi -Fxxxz

Code: Select all

mokutil --sb-state

Code: Select all

rfkill list all

Code: Select all

 iwconfig

Code: Select all

lsusb

Code: Select all

 lspci

Mark the complete text output which each command will display with your mouse.
Press the keyboard shortcut <Shift><Ctrl>C to copy the marked text into the clipboard.
Enclose the results for each command between the code markers by selecting </> from the mini toolbar above the textbox where you type your reply then paste <Ctrl>V them in your reply between the code markers.

The results will help us to help you.

Larry

sleeper12 · Post by **sleeper12** » Sun Oct 04, 2020 11:47 pm

Try a live session of Mint 19.2 and see if wifi works there on the 4.15 kernel.

wedwardes · Post by **wedwardes** » Tue Oct 06, 2020 11:36 am

Larry78723 wrote: ⤴Sun Oct 04, 2020 10:42 am Please post the results for each of the following commands. Here is how:

Open a terminal window (Ctrl-Alt-t). Make it fullscreen to avoid unneeded linebreaks or chopped lines. Execute the following commands, one at a time.
Code: Select all
inxi -Fxxxz
Code: Select all
mokutil --sb-state	
Code: Select all
rfkill list all
Code: Select all
 iwconfig
Code: Select all
lsusb
Code: Select all
 lspci 
Mark the complete text output which each command will display with your mouse.
Press the keyboard shortcut <Shift><Ctrl>C to copy the marked text into the clipboard.
Enclose the results for each command between the code markers by selecting </> from the mini toolbar above the textbox where you type your reply then paste <Ctrl>V them in your reply between the code markers.

The results will help us to help you.

Larry

Thanks. I'll do that

wedwardes · Post by **wedwardes** » Tue Oct 06, 2020 11:39 am

sleeper12 wrote: ⤴Sun Oct 04, 2020 11:47 pm Try a live session of Mint 19.2 and see if wifi works there on the 4.15 kernel.

Ah. Are you suggesting rolling back from.19.3 to 19.2 might make.a difference?

sleeper12 · Post by **sleeper12** » Tue Oct 06, 2020 11:42 am

wedwardes wrote: ⤴Tue Oct 06, 2020 11:39 am
sleeper12 wrote: ⤴Sun Oct 04, 2020 11:47 pm Try a live session of Mint 19.2 and see if wifi works there on the 4.15 kernel.
Ah. Are you suggesting rolling back from.19.3 to 19.2 might make.a difference?

Either that or try the 4.15 kernel on 19.3.

wedwardes · Post by **wedwardes** » Tue Oct 06, 2020 11:57 am

Larry78723 wrote: ⤴Sun Oct 04, 2020 10:42 am Please post the results for each of the following commands. Here is how:

Open a terminal window (Ctrl-Alt-t). Make it fullscreen to avoid unneeded linebreaks or chopped lines. Execute the following commands, one at a time.
Code: Select all
inxi -Fxxxz
Code: Select all
mokutil --sb-state	
Code: Select all
rfkill list all
Code: Select all
 iwconfig
Code: Select all
lsusb
Code: Select all
 lspci 
Mark the complete text output which each command will display with your mouse.
Press the keyboard shortcut <Shift><Ctrl>C to copy the marked text into the clipboard.
Enclose the results for each command between the code markers by selecting </> from the mini toolbar above the textbox where you type your reply then paste <Ctrl>V them in your reply between the code markers.

The results will help us to help you.

Larry

-------------------

we@we-HP-Pavilion-TS-11-Notebook-PC:~$ inxi -Fxxxz
System:
Host: we-HP-Pavilion-TS-11-Notebook-PC Kernel: 5.4.0-48-generic x86_64
bits: 64 compiler: gcc v: 7.5.0 Desktop: Xfce 4.14.1 tk: Gtk 3.22.30
info: xfce4-panel wm: xfwm4 dm: LightDM 1.26.0
Distro: Linux Mint 19.3 Tricia base: Ubuntu 18.04 bionic
Machine:
Type: Laptop System: Hewlett-Packard
product: HP Pavilion TS 11 Notebook PC v: 0890100000305900000320100
serial: <filter> Chassis: type: 10 serial: <filter>
Mobo: Hewlett-Packard model: 2178 v: 33.30 serial: <filter> UEFI: Insyde
v: F.15 date: 05/08/2014
Battery:
ID-1: BAT1 charge: 19.4 Wh condition: 19.4/19.4 Wh (100%) volts: 12.6/11.2
model: 12-24 KP03036 type: Li-ion serial: <filter> status: Full
CPU:
Topology: Dual Core model: AMD A4-1250 APU with Radeon HD Graphics
bits: 64 type: MCP arch: Jaguar rev: 1 L2 cache: 1024 KiB
flags: lm nx pae sse sse2 sse3 sse4_1 sse4_2 sse4a ssse3 svm
bogomips: 3992
Speed: 994 MHz min/max: 800/1000 MHz Core speeds (MHz): 1: 998 2: 998
Graphics:
Device-1: AMD Kabini [Radeon HD 8210] vendor: Hewlett-Packard
driver: radeon v: kernel bus ID: 00:01.0 chip ID: 1002:9834
Display: x11 server: X.Org 1.20.8 driver: ati,radeon
unloaded: fbdev,modesetting,vesa resolution: 1366x768~60Hz
OpenGL: renderer: AMD KABINI (DRM 2.50.0 5.4.0-48-generic LLVM 10.0.0)
v: 4.5 Mesa 20.0.8 direct render: Yes
Audio:
Device-1: AMD Kabini HDMI/DP Audio vendor: Hewlett-Packard
driver: snd_hda_intel v: kernel bus ID: 00:01.1 chip ID: 1002:9840
Device-2: AMD FCH Azalia vendor: Hewlett-Packard driver: snd_hda_intel
v: kernel bus ID: 00:14.2 chip ID: 1022:780d
Sound Server: ALSA v: k5.4.0-48-generic
Network:
Device-1: Realtek RTL810xE PCI Express Fast Ethernet
vendor: Hewlett-Packard driver: r8169 v: kernel port: 2000 bus ID: 01:00.0
chip ID: 10ec:8136
IF: enp1s0 state: down mac: <filter>
Device-2: Ralink RT3290 Wireless 802.11n 1T/1R PCIe
vendor: Hewlett-Packard driver: rt2800pci v: 2.3.0 port: 2000
bus ID: 02:00.0 chip ID: 1814:3290
IF: wlo1 state: up mac: <filter>
Drives:
Local Storage: total: 473.28 GiB used: 239.50 GiB (50.6%)
ID-1: /dev/sda vendor: Western Digital model: WD5000LPVX-60V0TT0
size: 465.76 GiB speed: 6.0 Gb/s rotation: 5400 rpm serial: <filter>
rev: 1A01 scheme: GPT
ID-2: /dev/sdb type: USB vendor: A-Data model: USB Flash Drive
size: 7.52 GiB serial: <filter> rev: 0.00 scheme: MBR
Partition:
ID-1: / size: 456.96 GiB used: 239.13 GiB (52.3%) fs: ext4 dev: /dev/sda2
Sensors:
System Temperatures: cpu: 65.2 C mobo: N/A gpu: radeon temp: 65 C
Fan Speeds (RPM): N/A
Info:
Processes: 186 Uptime: 1d 8h 45m Memory: 3.56 GiB used: 2.74 GiB (77.1%)
Init: systemd v: 237 runlevel: 5 Compilers: gcc: 7.5.0 alt: 7 Shell: bash
v: 4.4.20 running in: xfce4-terminal inxi: 3.0.32
we@we-HP-Pavilion-TS-11-Notebook-PC:~$

-------------------

we@we-HP-Pavilion-TS-11-Notebook-PC:~$ mokutil --sb-state
SecureBoot disabled
we@we-HP-Pavilion-TS-11-Notebook-PC:~$ ^C
we@we-HP-Pavilion-TS-11-Notebook-PC:~$

-------------------

we@we-HP-Pavilion-TS-11-Notebook-PC:~$ rfkill list all
0: phy0: Wireless LAN
Soft blocked: no
Hard blocked: no
we@we-HP-Pavilion-TS-11-Notebook-PC:~$

-------------------

we@we-HP-Pavilion-TS-11-Notebook-PC:~$ iwconfig
wlo1 IEEE 802.11 ESSID:"TALKTALK77739B"
Mode:Managed Frequency:2.412 GHz Access Point: 00:5A:13:77:73:A4
Bit Rate=1 Mb/s Tx-Power=20 dBm
Retry short long limit:2 RTS thr:off Fragment thr:off
Power Management:on
Link Quality=67/70 Signal level=-43 dBm
Rx invalid nwid:0 Rx invalid crypt:0 Rx invalid frag:0
Tx excessive retries:1 Invalid misc:59 Missed beacon:0

enp1s0 no wireless extensions.

lo no wireless extensions.

we@we-HP-Pavilion-TS-11-Notebook-PC:~$

-------------------

we@we-HP-Pavilion-TS-11-Notebook-PC:~$ lsusb
Bus 002 Device 002: ID 0bda:571c Realtek Semiconductor Corp.
Bus 002 Device 001: ID 1d6b:0002 Linux Foundation 2.0 root hub
Bus 004 Device 002: ID 03eb:8434 Atmel Corp.
Bus 004 Device 001: ID 1d6b:0001 Linux Foundation 1.1 root hub
Bus 001 Device 004: ID 125f:b19a A-DATA Technology Co., Ltd.
Bus 001 Device 001: ID 1d6b:0002 Linux Foundation 2.0 root hub
Bus 003 Device 001: ID 1d6b:0001 Linux Foundation 1.1 root hub
Bus 006 Device 001: ID 1d6b:0003 Linux Foundation 3.0 root hub
Bus 005 Device 008: ID 0000:0538
Bus 005 Device 001: ID 1d6b:0002 Linux Foundation 2.0 root hub
we@we-HP-Pavilion-TS-11-Notebook-PC:~$ ^C
we@we-HP-Pavilion-TS-11-Notebook-PC:~$

-------------------

we@we-HP-Pavilion-TS-11-Notebook-PC:~$ lspci
00:00.0 Host bridge: Advanced Micro Devices, Inc. [AMD] Family 16h Processor Root Complex
00:01.0 VGA compatible controller: Advanced Micro Devices, Inc. [AMD/ATI] Kabini [Radeon HD 8210]
00:01.1 Audio device: Advanced Micro Devices, Inc. [AMD/ATI] Kabini HDMI/DP Audio
00:02.0 Host bridge: Advanced Micro Devices, Inc. [AMD] Family 16h Processor Function 0
00:02.3 PCI bridge: Advanced Micro Devices, Inc. [AMD] Family 16h Processor Functions 5:1
00:02.4 PCI bridge: Advanced Micro Devices, Inc. [AMD] Family 16h Processor Functions 5:1
00:02.5 PCI bridge: Advanced Micro Devices, Inc. [AMD] Family 16h Processor Functions 5:1
00:10.0 USB controller: Advanced Micro Devices, Inc. [AMD] FCH USB XHCI Controller (rev 01)
00:11.0 SATA controller: Advanced Micro Devices, Inc. [AMD] FCH SATA Controller [AHCI mode]
00:12.0 USB controller: Advanced Micro Devices, Inc. [AMD] FCH USB OHCI Controller (rev 39)
00:12.2 USB controller: Advanced Micro Devices, Inc. [AMD] FCH USB EHCI Controller (rev 39)
00:13.0 USB controller: Advanced Micro Devices, Inc. [AMD] FCH USB OHCI Controller (rev 39)
00:13.2 USB controller: Advanced Micro Devices, Inc. [AMD] FCH USB EHCI Controller (rev 39)
00:14.0 SMBus: Advanced Micro Devices, Inc. [AMD] FCH SMBus Controller (rev 3a)
00:14.2 Audio device: Advanced Micro Devices, Inc. [AMD] FCH Azalia Controller (rev 02)
00:14.3 ISA bridge: Advanced Micro Devices, Inc. [AMD] FCH LPC Bridge (rev 11)
00:14.7 SD Host controller: Advanced Micro Devices, Inc. [AMD] FCH SD Flash Controller (rev 01)
00:18.0 Host bridge: Advanced Micro Devices, Inc. [AMD] Family 16h Processor Function 0
00:18.1 Host bridge: Advanced Micro Devices, Inc. [AMD] Family 16h Processor Function 1
00:18.2 Host bridge: Advanced Micro Devices, Inc. [AMD] Family 16h Processor Function 2
00:18.3 Host bridge: Advanced Micro Devices, Inc. [AMD] Family 16h Processor Function 3
00:18.4 Host bridge: Advanced Micro Devices, Inc. [AMD] Family 16h Processor Function 4
00:18.5 Host bridge: Advanced Micro Devices, Inc. [AMD] Family 16h Processor Function 5
01:00.0 Ethernet controller: Realtek Semiconductor Co., Ltd. RTL810xE PCI Express Fast Ethernet controller (rev 07)
02:00.0 Network controller: Ralink corp. RT3290 Wireless 802.11n 1T/1R PCIe
02:00.1 Bluetooth: Ralink corp. RT3290 Bluetooth
03:00.0 Unassigned class [ff00]: Realtek Semiconductor Co., Ltd. RTS5229 PCI Express Card Reader (rev 01)
we@we-HP-Pavilion-TS-11-Notebook-PC:~$

-------------------

sleeper12 · Post by **sleeper12** » Tue Oct 06, 2020 12:03 pm

Turn power management off & see if that helps:

Code: Select all

 sudo sed -i 's/3/2/' /etc/NetworkManager/conf.d/default-wifi-powersave-on.conf

Reboot

wedwardes · Post by **wedwardes** » Wed Oct 07, 2020 5:12 am

Done that. Let's see.

EDIT

3 hours no crash. Seems to be working on 19.3 XFCE

Could you explain why you thought of this solution?

sleeper12 · Post by **sleeper12** » Wed Oct 07, 2020 11:44 am

wedwardes wrote: ⤴Wed Oct 07, 2020 5:12 am Done that. Let's see.

EDIT

3 hours no crash. Seems to be working on 19.3 XFCE

Could you explain why you thought of this solution?

Ok, good.

The iwconfig you posted showed power management was on. I knew it should be off just from seeing similar problems before.

wedwardes · Post by **wedwardes** » Wed Oct 07, 2020 2:34 pm

9 hours no crash. Beats 5 minutes.

Very many thanks.

I am on 19.3 XFCE. Should I again try 20.0 XFCE or are there issues?

Presumably same instruction to switch off power save?

sleeper12 · Post by **sleeper12** » Wed Oct 07, 2020 2:38 pm

You can try 20.0, if it works, great. If not, just go back to 19.3.

wedwardes · Post by **wedwardes** » Wed Oct 07, 2020 2:39 pm

Ok

On 20 same.instructions you gave?

sleeper12 · Post by **sleeper12** » Wed Oct 07, 2020 2:40 pm

Yes, be sure the power management is off.

wedwardes · Post by **wedwardes** » Thu Jul 22, 2021 11:13 am

sleeper12 wrote: ⤴Wed Oct 07, 2020 2:40 pm Yes, be sure the power management is off.

Same problem with Linux Mint 20.1 XFCE

Same solution.

Very many continued thanks

sleeper12 · Post by **sleeper12** » Thu Jul 22, 2021 11:26 am

Glad that worked out for you.

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