My wifi or cable is connected but not internet since update

[Jeanpatou]

Dear Linux community,

Since last update of yesterday I can't connect to the internet even if the icon looks like it's connected from cable or wifi or even Bluetooth internet is not working
Please find bellow my details :

Code: Select all

System:
  Kernel: 5.4.0-80-generic x86_64 bits: 64 compiler: gcc v: 9.3.0 
  Desktop: Cinnamon 4.6.7 wm: muffin 4.6.3 dm: LightDM 1.30.0 
  Distro: Linux Mint 20 Ulyana base: Ubuntu 20.04 focal 
Machine:
  Type: Laptop System: TOSHIBA product: Satellite Pro C660 
  v: PSC0RE-01C00EFR serial: <filter> Chassis: type: 9 serial: <filter> 
  Mobo: TOSHIBA model: PWWAA v: 1.00 serial: <filter> UEFI [Legacy]: TOSHIBA 
  v: 1.90 date: 01/10/12 
Battery:
  ID-1: BAT1 charge: 4.7 Wh condition: 44.4/47.5 Wh (93%) volts: 10.9/10.8 
  model: COMPAL PA3817U-1BRS type: Li-ion serial: <filter> status: Charging 
CPU:
  Topology: Dual Core model: Intel Core i3 M 380 bits: 64 type: MT MCP 
  arch: Nehalem rev: 5 L2 cache: 3072 KiB 
  flags: lm nx pae sse sse2 sse3 sse4_1 sse4_2 ssse3 vmx bogomips: 20220 
  Speed: 1463 MHz min/max: 933/2533 MHz Core speeds (MHz): 1: 1463 2: 1463 
  3: 1463 4: 1463 
Graphics:
  Device-1: Intel Core Processor Integrated Graphics vendor: Toshiba 
  driver: i915 v: kernel bus ID: 00:02.0 chip ID: 8086:0046 
  Display: x11 server: X.Org 1.20.9 driver: modesetting unloaded: fbdev,vesa 
  resolution: 1366x768~60Hz 
  OpenGL: renderer: Mesa DRI Intel HD Graphics (ILK) v: 2.1 Mesa 20.2.6 
  direct render: Yes 
Audio:
  Device-1: Intel 5 Series/3400 Series High Definition Audio vendor: Toshiba 
  driver: snd_hda_intel v: kernel bus ID: 00:1b.0 chip ID: 8086:3b56 
  Sound Server: ALSA v: k5.4.0-80-generic 
Network:
  Device-1: Realtek RTL810xE PCI Express Fast Ethernet vendor: Toshiba 
  driver: N/A port: 3000 bus ID: 01:00.0 chip ID: 10ec:8136 
  Device-2: Broadcom and subsidiaries BCM4313 802.11bgn Wireless Network 
  Adapter 
  vendor: Askey driver: wl v: kernel port: 3000 bus ID: 06:00.0 
  chip ID: 14e4:4727 
  IF: wlp6s0 state: up mac: <filter> 
Drives:
  Local Storage: total: 231.07 GiB used: 307.30 GiB (133.0%) 
  ID-1: /dev/sda type: USB vendor: Generic model: Multi-Card size: 7.50 GiB 
  speed: <unknown> serial: <filter> rev: 1.00 scheme: MBR 
  ID-2: /dev/sdb vendor: GALAX model: TA1D0240A size: 223.57 GiB 
  speed: 3.0 Gb/s serial: <filter> rev: 71.0 scheme: MBR 
Partition:
  ID-1: / size: 218.57 GiB used: 153.65 GiB (70.3%) fs: ext4 dev: /dev/sdb5 
Sensors:
  System Temperatures: cpu: 56.0 C mobo: N/A 
  Fan Speeds (RPM): N/A 
Repos:
  No active apt repos in: /etc/apt/sources.list 
  Active apt repos in: /etc/apt/sources.list.d/brave-browser-beta.list 
  1: deb [arch=amd64] https://brave-browser-apt-beta.s3.brave.com/ stable main
  Active apt repos in: /etc/apt/sources.list.d/google-earth-pro.list 
  1: deb [arch=amd64] http://dl.google.com/linux/earth/deb/ stable main
  Active apt repos in: /etc/apt/sources.list.d/nordvpn.list 
  1: deb https://repo.nordvpn.com//deb/nordvpn/debian stable main
  Active apt repos in: /etc/apt/sources.list.d/official-package-repositories.list 
  1: deb http://packages.linuxmint.com ulyana main upstream import backport #id:linuxmint_main
  2: deb http://archive.ubuntu.com/ubuntu focal main restricted universe multiverse
  3: deb http://archive.ubuntu.com/ubuntu focal-updates main restricted universe multiverse
  4: deb http://archive.ubuntu.com/ubuntu focal-backports main restricted universe multiverse
  5: deb http://security.ubuntu.com/ubuntu/ focal-security main restricted universe multiverse
  6: deb http://archive.canonical.com/ubuntu/ focal partner
  Active apt repos in: /etc/apt/sources.list.d/spotify.list 
  1: deb http://repository.spotify.com stable non-free
  Active apt repos in: /etc/apt/sources.list.d/teamviewer.list 
  1: deb https://linux.teamviewer.com/deb stable main
Info:
  Processes: 239 Uptime: 2m Memory: 7.57 GiB used: 1.02 GiB (13.5%) 
  Init: systemd v: 245 runlevel: 5 Compilers: gcc: 9.3.0 alt: 8/9 
  Shell: bash v: 5.0.17 running in: gnome-terminal inxi: 3.0.3

Thanks for your help in advance

JP

[sleeper12]

Have you tried restarting your router & machine? Let's also see:

Code: Select all

 rfkill list && iwconfig && mokutil --sb-state 

[Jeanpatou]

Thanks for your quick help really nice, please find bellow the feedback :

rfkill list && iwconfig && mokutil --sb-state
0: Toshiba Bluetooth: Bluetooth
Soft blocked: no
Hard blocked: no
1: phy0: Wireless LAN
Soft blocked: no
Hard blocked: no
2: brcmwl-0: Wireless LAN
Soft blocked: no
Hard blocked: no
3: hci0: Bluetooth
Soft blocked: no
Hard blocked: no
lo no wireless extensions.

wlp6s0 IEEE 802.11 ESSID:"orange"
Mode:Managed Frequency:2.412 GHz Access Point: 16:64:D9:FB:24:88
Bit Rate=26 Mb/s Tx-Power=200 dBm
Retry short limit:7 RTS thr:off Fragment thr:off
Power Management:on
Link Quality=31/70 Signal level=-79 dBm
Rx invalid nwid:0 Rx invalid crypt:0 Rx invalid frag:0
Tx excessive retries:0 Invalid misc:0 Missed beacon:0

bash: mokutil : commande introuvable


The last part means unfounded command

Thanks again

[shmickcomputer]

Please try the solution from Ubuntu forums:
https://ubuntuforums.org/showthread.php ... 148&page=3

It worked for me on Mint 20 Cinnamon and LMDE 4 Debbie

sudo rm /etc/resolv.conf
echo 'nameserver 8.8.8.8' | sudo tee /etc/resolv.conf
(check if internet working w. ping google.com, if OK proceed)
sudo apt-get install --reinstall resolvconf

[sleeper12]

Turn power management off & see if that helps:

Code: Select all

 sudo sed -i 's/3/2/' /etc/NetworkManager/conf.d/default-wifi-powersave-on.conf 

Reboot

[Jeanpatou]

Hello, still not working...

[JeremyB]

Any result from terminal for

Code: Select all

dpkg -l | grep linux-modules-extra-$(uname -r)

[Jeanpatou]

It says dpkg-1 error : option - 1 unknown

[Jeanpatou]

It upgrade to a not working driver? What do you think?

[JeremyB]

The command uses a small L not the number 1

[deepakdeshp]

It says dpkg-1 error : option - 1 unknown

Copy paste the command.

[Jeanpatou]

Thanks ! From now that works but only when I connect my VPN... but still so nice to be able to get online !
Thanks Deepakdeshp and all helper spending time on this !

[Jeanpatou]

Now it's fully working ! Thanks again !

[Larry78723]

If you have found the solution to your initial post, Please open your original post, click on the pencil, and add (Solved) to the Subject.

[Jeanpatou]

Hello, from now my connection was working for some days, but I'm now back to before.. Connection was working y the way also for information only when my VPN nordvpn was connected, now even the VPN can't connect.. I hope you can help, thanks in advance to all helpers!

[Jeanpatou]

Hello all,

Since then my wifi was working but not it's the cable connection...

Please find the new feedback from the previous command

Toshiba Bluetooth: Bluetooth
Soft blocked: yes
Hard blocked: no
1: phy0: Wireless LAN
Soft blocked: no
Hard blocked: no
2: brcmwl-0: Wireless LAN
Soft blocked: no
Hard blocked: no
lo no wireless extensions.

tun0 no wireless extensions.

wlp6s0 IEEE 802.11 ESSID:"Livebox-2488"
Mode:Managed Frequency:2.437 GHz Access Point: F4:06:8D:10:B8:F6
Retry short limit:7 RTS thr:off Fragment thr:off
Power Management:off

[blueicetwice]

Jean, I had network issues as well. I would update Minty to 20.2, via your terminal.

This worked for me. Make sure you follow the correct procedures. GL.