Wifi randomly stops working, shows unavailable

[maggie6424]

Definitely confused here. I've searched far and wide on about every forum and blog post I can find for a solution to this ridiculous issue.
Intermittently, my inspiron will disconnect from our starlink. It will do one of two things. Sometimes the wifi will just stop working and it says unavailable. No matter what I do, I cannot get it back on without rebooting. The other thing it does is show that it's connected, either with changing signal level or it will drop to 0. After this, I also have to reboot to get wifi again. Sometimes even one reboot doesn't fit it and I have to go again. I know that it's not the signal because we have many other devices working while this happens.
I'm on mint cinnamon 20.1. The amount of times I have to reboot per day is ridiculous. This may happen one minute after logging in, or it could happen after I've been working for an hour or more. There seems to be no rhyme or reason for when or how it happens. I've updated through the manager and there are no drivers needed according to the driver manager.
Please help me fix this.

[sleeper12]

Post the results of:

Code: Select all

 inxi -Fxxxrz && rfkill list && iwconfig && mokutil --sb-state 

[maggie6424]

System:
Kernel: 5.4.0-81-generic x86_64 bits: 64 compiler: gcc v: 9.3.0
Desktop: Cinnamon 4.8.6 wm: muffin 4.8.1 dm: LightDM 1.30.0
Distro: Linux Mint 20.1 Ulyssa base: Ubuntu 20.04 focal
Machine:
Type: Laptop System: Dell product: Inspiron 5570 v: N/A serial: <filter>
Chassis: type: 10 serial: <filter>
Mobo: Dell model: 09YTN7 v: A00 serial: <filter> UEFI: Dell v: 1.4.1
date: 12/24/2020
Battery:
ID-1: BAT0 charge: 31.9 Wh condition: 37.5/39.9 Wh (94%) volts: 11.9/11.4
model: SMP DELL 35RH35C type: Li-ion serial: <filter> status: Discharging
CPU:
Topology: Quad Core model: Intel Core i5-8250U bits: 64 type: MT MCP
arch: Kaby Lake rev: A L2 cache: 6144 KiB
flags: avx avx2 lm nx pae sse sse2 sse3 sse4_1 sse4_2 ssse3 vmx
bogomips: 28800
Speed: 800 MHz min/max: 400/3400 MHz Core speeds (MHz): 1: 923 2: 972
3: 1015 4: 1022 5: 1105 6: 1111 7: 1077 8: 904
Graphics:
Device-1: Intel UHD Graphics 620 vendor: Dell driver: i915 v: kernel
bus ID: 00:02.0 chip ID: 8086:5917
Display: x11 server: X.Org 1.20.11 driver: modesetting
unloaded: fbdev,vesa resolution: 1920x1080~60Hz
OpenGL: renderer: Mesa Intel UHD Graphics 620 (KBL GT2) v: 4.6 Mesa 21.0.3
direct render: Yes
Audio:
Device-1: Intel Sunrise Point-LP HD Audio vendor: Dell
driver: snd_hda_intel v: kernel bus ID: 00:1f.3 chip ID: 8086:9d71
Sound Server: ALSA v: k5.4.0-81-generic
Network:
Device-1: Realtek RTL810xE PCI Express Fast Ethernet vendor: Dell
driver: r8169 v: kernel port: e000 bus ID: 01:00.0 chip ID: 10ec:8136
IF: enp1s0 state: down mac: <filter>
Device-2: Qualcomm Atheros QCA9377 802.11ac Wireless Network Adapter
vendor: Dell driver: ath10k_pci v: kernel port: e000 bus ID: 02:00.0
chip ID: 168c:0042
IF: wlp2s0 state: up mac: <filter>
Device-3: Qualcomm Atheros type: USB driver: btusb bus ID: 1-7:4
chip ID: 0cf3:e009
Drives:
Local Storage: total: 261.53 GiB used: 13.44 GiB (5.1%)
ID-1: /dev/nvme0n1 vendor: Samsung model: SSD 970 EVO Plus 250GB
size: 232.89 GiB speed: 31.6 Gb/s lanes: 4 serial: <filter> rev: 2B2QEXM7
scheme: GPT
ID-2: /dev/sda type: USB vendor: SanDisk model: Ultra size: 28.64 GiB
serial: <filter> rev: 1.00 scheme: MBR
Partition:
ID-1: / size: 227.74 GiB used: 13.39 GiB (5.9%) fs: ext4
dev: /dev/nvme0n1p2
Sensors:
System Temperatures: cpu: 46.0 C mobo: 37.0 C sodimm: 32.0 C
Fan Speeds (RPM): cpu: 0
Repos:
No active apt repos in: /etc/apt/sources.list
Active apt repos in: /etc/apt/sources.list.d/official-package-repositories.list
1: deb http://packages.linuxmint.com ulyssa main upstream import backport #id:linuxmint_main
2: deb http://archive.ubuntu.com/ubuntu focal main restricted universe multiverse
3: deb http://archive.ubuntu.com/ubuntu focal-updates main restricted universe multiverse
4: deb http://archive.ubuntu.com/ubuntu focal-backports main restricted universe multiverse
5: deb http://security.ubuntu.com/ubuntu/ focal-security main restricted universe multiverse
6: deb http://archive.canonical.com/ubuntu/ focal partner
Info:
Processes: 257 Uptime: 6d 5h 40m Memory: 7.67 GiB used: 5.02 GiB (65.4%)
Init: systemd v: 245 runlevel: 5 Compilers: gcc: 9.3.0 alt: 9 Shell: bash
v: 5.0.17 running in: gnome-terminal inxi: 3.0.38
1: phy0: Wireless LAN
Soft blocked: no
Hard blocked: no
8: hci0: Bluetooth
Soft blocked: no
Hard blocked: no
enp1s0 no wireless extensions.

lo no wireless extensions.

wlp2s0 IEEE 802.11 ESSID:"Starlink"
Mode:Managed Frequency:5.18 GHz Access Point: 74:24:9F:B3:AC:61
Bit Rate=6 Mb/s Tx-Power=23 dBm
Retry short limit:7 RTS thr:off Fragment thr:off
Power Management:on
Link Quality=68/70 Signal level=-42 dBm
Rx invalid nwid:0 Rx invalid crypt:0 Rx invalid frag:0
Tx excessive retries:0 Invalid misc:132 Missed beacon:0

SecureBoot enabled

[sleeper12]

Two things you should do:

Turn power management off:

Code: Select all

 sudo sed -i 's/3/2/' /etc/NetworkManager/conf.d/default-wifi-powersave-on.conf 

Disable secure boot in Bios.

[maggie6424]

Ok, did both of those and we shall see if it fixes it.
Thank you

[maggie6424]

Thank you! Those things seemed to have fixed the wifi issue. I really appreciate it.

[sleeper12]

Great, glad that helped you.