WiFi not detected on Linux Mint 20.3 [Solved]

[lucassg]

Open Terminal and run these:

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wget -N -t 5 -T 10 https://github.com/UbuntuForums/wireless-info/raw/master/wireless-info && chmod +x wireless-info && ./wireless-info

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cat wireless-info.txt | nc termbin.com 9999

Post URL from Terminal, back here, on your reply

NB: you will need an Ethernet connection.

Hi there, i know this is an old post, but i'm having issues with linux mint 20.3. I followed this steps, hope you can help me.

https://termbin.com/9dyi

Thanks

[lucassg]

Hello there!

I already have seen many wifi posts, but i can't seem to get it working, so i would really appreciate some help. Has to be noted that my Wifi stops working "randomly"; from time to time I boot my computer and WiFi stops working (has dualboot - Windows 10 always works, so i guess is a driver thing).

Here I post the output from

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 sudo lshw -C network 

For the record I'm using WiFi from my phone (USB connected) while this command was runned.

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  *-network UNCLAIMED       
       description: Network controller
       product: Wireless-AC 9260
       vendor: Intel Corporation
       physical id: 0
       bus info: pci@0000:04:00.0
       version: 29
       width: 64 bits
       clock: 33MHz
       capabilities: pm msi pciexpress msix cap_list
       configuration: latency=0
       resources: memory:fc900000-fc903fff
  *-network
       description: Ethernet interface
       product: RTL8111/8168/8411 PCI Express Gigabit Ethernet Controller
       vendor: Realtek Semiconductor Co., Ltd.
       physical id: 0
       bus info: pci@0000:05:00.0
       logical name: enp5s0
       version: 26
       serial: 3c:7c:3f:4e:7c:d0
       capacity: 1Gbit/s
       width: 64 bits
       clock: 33MHz
       capabilities: pm msi pciexpress msix bus_master cap_list ethernet physical tp mii 10bt 10bt-fd 100bt 100bt-fd 1000bt-fd autonegotiation
       configuration: autonegotiation=on broadcast=yes driver=r8169 firmware=rtl8168h-2_0.0.2 02/26/15 latency=0 link=no multicast=yes port=MII
       resources: irq:36 ioport:f000(size=256) memory:fc804000-fc804fff memory:fc800000-fc803fff
  *-network
       description: Ethernet interface
       physical id: 1
       bus info: usb@3:2
       logical name: usb0
       serial: 8e:65:45:71:84:cd
       capabilities: ethernet physical
       configuration: broadcast=yes driver=rndis_host driverversion=22-Aug-2005 firmware=RNDIS device ip=192.168.55.250 link=yes multicast=yes

This is a Desktop, with ASUS TUF GAMING X570-PLUS (WI-FI) motherboard


Thanks for the help and for this great OS

[SMG]

Moderator note: Posts which appear to be about the same issue have been merged into one topic. Please do not post on multiple threads about the same issue.

[Larry78723]

Please post the output of the following command:

Here is how to generate the output and post it:

Open a terminal window (Ctrl-Alt-t). Make it fullscreen to avoid unneeded linebreaks or chopped lines. Copy the following code and paste into the terminal (Ctrl-Shft-V) then hit Enter/Return:

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inxi -Fxpmrz && lsusb && lspci && rfkill list all && mokutil --sb-state

Go to Edit, Select All, and then Copy, come back here, click on reply then code tags, </>, and then paste.



The results will help us to help you.

[lucassg]

Thanks for the help!

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System:    Kernel: 5.13.0-27-generic x86_64 bits: 64 compiler: N/A Desktop: Cinnamon 5.2.7 Distro: Linux Mint 20.3 Una 
           base: Ubuntu 20.04 focal 
Machine:   Type: Desktop Mobo: ASUSTeK model: TUF GAMING X570-PLUS (WI-FI) v: Rev X.0x serial: <filter> 
           UEFI: American Megatrends v: 4021 date: 08/10/2021 
Memory:    RAM: total: 15.54 GiB used: 2.13 GiB (13.7%) 
           RAM Report: permissions: Unable to run dmidecode. Root privileges required. 
CPU:       Topology: 6-Core model: AMD Ryzen 5 3600 bits: 64 type: MT MCP arch: Zen L2 cache: 3072 KiB 
           flags: avx avx2 lm nx pae sse sse2 sse3 sse4_1 sse4_2 sse4a ssse3 svm bogomips: 86236 
           Speed: 2195 MHz min/max: 2200/3600 MHz Core speeds (MHz): 1: 2195 2: 2019 3: 2196 4: 2196 5: 2195 6: 2196 7: 2195 
           8: 2196 9: 2195 10: 2193 11: 2197 12: 2196 
Graphics:  Device-1: Advanced Micro Devices [AMD/ATI] Navi 14 [Radeon RX 5500/5500M / Pro 5500M] vendor: Sapphire Limited 
           driver: amdgpu v: kernel bus ID: 0b:00.0 
           Display: x11 server: X.Org 1.20.13 driver: amdgpu,ati unloaded: fbdev,modesetting,radeon,vesa 
           resolution: 1920x1080~75Hz 
           OpenGL: renderer: Radeon RX 5500 XT (NAVI14 DRM 3.41.0 5.13.0-27-generic LLVM 12.0.0) v: 4.6 Mesa 21.0.3 
           direct render: Yes 
Audio:     Device-1: Advanced Micro Devices [AMD/ATI] Navi 10 HDMI Audio vendor: Sapphire Limited driver: snd_hda_intel 
           v: kernel bus ID: 0b:00.1 
           Device-2: Advanced Micro Devices [AMD] Starship/Matisse HD Audio vendor: ASUSTeK driver: snd_hda_intel v: kernel 
           bus ID: 0d:00.4 
           Sound Server: ALSA v: k5.13.0-27-generic 
Network:   Device-1: Intel Wireless-AC 9260 driver: iwlwifi v: kernel bus ID: 04:00.0 
           Device-2: Realtek RTL8111/8168/8411 PCI Express Gigabit Ethernet vendor: ASUSTeK driver: r8169 v: kernel port: f000 
           bus ID: 05:00.0 
           IF: enp5s0 state: down mac: <filter> 
           IF-ID-1: usb0 state: unknown speed: -1 duplex: half mac: <filter> 
Drives:    Local Storage: total: 1.45 TiB used: 41.47 GiB (2.8%) 
           ID-1: /dev/nvme0n1 vendor: Western Digital model: WDS500G3X0C-00SJG0 size: 465.76 GiB 
           ID-2: /dev/sda vendor: PNY model: CS900 960GB SSD size: 894.25 GiB 
           ID-3: /dev/sdb type: USB model: General USB Flash Disk size: 120.22 GiB 
Partition: ID-1: / size: 67.47 GiB used: 41.44 GiB (61.4%) fs: ext4 dev: /dev/sda4 
           ID-2: /boot/efi size: 96.0 MiB used: 32.2 MiB (33.6%) fs: vfat dev: /dev/nvme0n1p1 
           ID-3: /run/timeshift/backup raw size: 69.06 GiB size: <superuser/root required> used: <superuser/root required> 
           fs: ext4 dev: /dev/sda4 
Sensors:   System Temperatures: cpu: 45.4 C mobo: N/A gpu: amdgpu temp: 0 C 
           Fan Speeds (RPM): N/A gpu: amdgpu fan: 0 
Repos:     No active apt repos in: /etc/apt/sources.list 
           Active apt repos in: /etc/apt/sources.list.d/brave-browser-release.list 
           1: deb [signed-by=/usr/share/keyrings/brave-browser-archive-keyring.gpg arch=amd64] https://brave-browser-apt-release.s3.brave.com/ stable main
           Active apt repos in: /etc/apt/sources.list.d/official-package-repositories.list 
           1: deb http://packages.linuxmint.com una main upstream import backport #id:linuxmint_main
           2: deb http://archive.ubuntu.com/ubuntu focal main restricted universe multiverse
           3: deb http://archive.ubuntu.com/ubuntu focal-updates main restricted universe multiverse
           4: deb http://archive.ubuntu.com/ubuntu focal-backports main restricted universe multiverse
           5: deb http://security.ubuntu.com/ubuntu/ focal-security main restricted universe multiverse
           6: deb http://archive.canonical.com/ubuntu/ focal partner
Info:      Processes: 344 Uptime: 3h 25m Init: systemd runlevel: 5 Compilers: gcc: 9.3.0 Shell: bash v: 5.0.17 inxi: 3.0.38 
Bus 006 Device 001: ID 1d6b:0003 Linux Foundation 3.0 root hub
Bus 005 Device 002: ID 1532:0214 Razer USA, Ltd BlackWidow Ultimate 2016
Bus 005 Device 001: ID 1d6b:0002 Linux Foundation 2.0 root hub
Bus 004 Device 001: ID 1d6b:0003 Linux Foundation 3.0 root hub
Bus 003 Device 004: ID 0b05:18f3 ASUSTek Computer, Inc. AURA LED Controller
Bus 003 Device 005: ID 8087:0025 Intel Corp. 
Bus 003 Device 023: ID 04e8:6863 Samsung Electronics Co., Ltd Galaxy series, misc. (tethering mode)
Bus 003 Device 001: ID 1d6b:0002 Linux Foundation 2.0 root hub
Bus 002 Device 002: ID 090c:1000 Silicon Motion, Inc. - Taiwan (formerly Feiya Technology Corp.) Flash Drive
Bus 002 Device 001: ID 1d6b:0003 Linux Foundation 3.0 root hub
Bus 001 Device 003: ID 1532:0016 Razer USA, Ltd DeathAdder Mouse
Bus 001 Device 002: ID 046d:c21f Logitech, Inc. F710 Wireless Gamepad [XInput Mode]
Bus 001 Device 001: ID 1d6b:0002 Linux Foundation 2.0 root hub
00:00.0 Host bridge: Advanced Micro Devices, Inc. [AMD] Starship/Matisse Root Complex
00:00.2 IOMMU: Advanced Micro Devices, Inc. [AMD] Starship/Matisse IOMMU
00:01.0 Host bridge: Advanced Micro Devices, Inc. [AMD] Starship/Matisse PCIe Dummy Host Bridge
00:01.1 PCI bridge: Advanced Micro Devices, Inc. [AMD] Starship/Matisse GPP Bridge
00:01.2 PCI bridge: Advanced Micro Devices, Inc. [AMD] Starship/Matisse GPP Bridge
00:02.0 Host bridge: Advanced Micro Devices, Inc. [AMD] Starship/Matisse PCIe Dummy Host Bridge
00:03.0 Host bridge: Advanced Micro Devices, Inc. [AMD] Starship/Matisse PCIe Dummy Host Bridge
00:03.1 PCI bridge: Advanced Micro Devices, Inc. [AMD] Starship/Matisse GPP Bridge
00:04.0 Host bridge: Advanced Micro Devices, Inc. [AMD] Starship/Matisse PCIe Dummy Host Bridge
00:05.0 Host bridge: Advanced Micro Devices, Inc. [AMD] Starship/Matisse PCIe Dummy Host Bridge
00:07.0 Host bridge: Advanced Micro Devices, Inc. [AMD] Starship/Matisse PCIe Dummy Host Bridge
00:07.1 PCI bridge: Advanced Micro Devices, Inc. [AMD] Starship/Matisse Internal PCIe GPP Bridge 0 to bus[E:B]
00:08.0 Host bridge: Advanced Micro Devices, Inc. [AMD] Starship/Matisse PCIe Dummy Host Bridge
00:08.1 PCI bridge: Advanced Micro Devices, Inc. [AMD] Starship/Matisse Internal PCIe GPP Bridge 0 to bus[E:B]
00:14.0 SMBus: Advanced Micro Devices, Inc. [AMD] FCH SMBus Controller (rev 61)
00:14.3 ISA bridge: Advanced Micro Devices, Inc. [AMD] FCH LPC Bridge (rev 51)
00:18.0 Host bridge: Advanced Micro Devices, Inc. [AMD] Matisse Device 24: Function 0
00:18.1 Host bridge: Advanced Micro Devices, Inc. [AMD] Matisse Device 24: Function 1
00:18.2 Host bridge: Advanced Micro Devices, Inc. [AMD] Matisse Device 24: Function 2
00:18.3 Host bridge: Advanced Micro Devices, Inc. [AMD] Matisse Device 24: Function 3
00:18.4 Host bridge: Advanced Micro Devices, Inc. [AMD] Matisse Device 24: Function 4
00:18.5 Host bridge: Advanced Micro Devices, Inc. [AMD] Matisse Device 24: Function 5
00:18.6 Host bridge: Advanced Micro Devices, Inc. [AMD] Matisse Device 24: Function 6
00:18.7 Host bridge: Advanced Micro Devices, Inc. [AMD] Matisse Device 24: Function 7
01:00.0 Non-Volatile memory controller: Sandisk Corp Device 5006
02:00.0 PCI bridge: Advanced Micro Devices, Inc. [AMD] Matisse Switch Upstream
03:04.0 PCI bridge: Advanced Micro Devices, Inc. [AMD] Matisse PCIe GPP Bridge
03:05.0 PCI bridge: Advanced Micro Devices, Inc. [AMD] Matisse PCIe GPP Bridge
03:08.0 PCI bridge: Advanced Micro Devices, Inc. [AMD] Matisse PCIe GPP Bridge
03:09.0 PCI bridge: Advanced Micro Devices, Inc. [AMD] Matisse PCIe GPP Bridge
03:0a.0 PCI bridge: Advanced Micro Devices, Inc. [AMD] Matisse PCIe GPP Bridge
04:00.0 Network controller: Intel Corporation Wireless-AC 9260 (rev 29)
05:00.0 Ethernet controller: Realtek Semiconductor Co., Ltd. RTL8111/8168/8411 PCI Express Gigabit Ethernet Controller (rev 26)
06:00.0 Non-Essential Instrumentation [1300]: Advanced Micro Devices, Inc. [AMD] Starship/Matisse Reserved SPP
06:00.1 USB controller: Advanced Micro Devices, Inc. [AMD] Matisse USB 3.0 Host Controller
06:00.3 USB controller: Advanced Micro Devices, Inc. [AMD] Matisse USB 3.0 Host Controller
07:00.0 SATA controller: Advanced Micro Devices, Inc. [AMD] FCH SATA Controller [AHCI mode] (rev 51)
08:00.0 SATA controller: Advanced Micro Devices, Inc. [AMD] FCH SATA Controller [AHCI mode] (rev 51)
09:00.0 PCI bridge: Advanced Micro Devices, Inc. [AMD/ATI] Navi 10 XL Upstream Port of PCI Express Switch (rev c5)
0a:00.0 PCI bridge: Advanced Micro Devices, Inc. [AMD/ATI] Navi 10 XL Downstream Port of PCI Express Switch
0b:00.0 VGA compatible controller: Advanced Micro Devices, Inc. [AMD/ATI] Navi 14 [Radeon RX 5500/5500M / Pro 5500M] (rev c5)
0b:00.1 Audio device: Advanced Micro Devices, Inc. [AMD/ATI] Navi 10 HDMI Audio
0c:00.0 Non-Essential Instrumentation [1300]: Advanced Micro Devices, Inc. [AMD] Starship/Matisse PCIe Dummy Function
0d:00.0 Non-Essential Instrumentation [1300]: Advanced Micro Devices, Inc. [AMD] Starship/Matisse Reserved SPP
0d:00.1 Encryption controller: Advanced Micro Devices, Inc. [AMD] Starship/Matisse Cryptographic Coprocessor PSPCPP
0d:00.3 USB controller: Advanced Micro Devices, Inc. [AMD] Matisse USB 3.0 Host Controller
0d:00.4 Audio device: Advanced Micro Devices, Inc. [AMD] Starship/Matisse HD Audio Controller
1: hci0: Bluetooth
	Soft blocked: no
	Hard blocked: no
SecureBoot disabled

[sleeper12]

Can we also see:

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 iwconfig 

[lucassg]

Currently using my cellphone as USB Tethering

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$  iwconfig
lo        no wireless extensions.

enp5s0    no wireless extensions.

usb0      no wireless extensions.

[sleeper12]

You might need to disable Fast Startup in Win power options:
https://www.isumsoft.com/windows-10/tur ... ws-10.html

[lucassg]

You might need to disable Fast Startup in Win power options:
https://www.isumsoft.com/windows-10/tur ... ws-10.html

This has totally solved my problem!

I realized when I normally shut down Windows, the problem appeared, but when entering into Linux from a Windows reset, Wi-Fi worked.
Currently running windows 11 and Linux Mint 20.3 (Kernel 5.13).

Thank you very much for the fast response!!!

[sleeper12]

Glad it helped you.