Wi-Fi and BT hardware problems.

[themiauxddev23]

Hello everyone! I'm having a problem having a Wi-Fi and Bluetooth connection at the same time. When I connect any Bluetooth device to my PC, such as a headset, the Wi-Fi does not work. The connection is cut. Trying to see what's going on, I find that the hardware appears to be "overloading" because the BT is working fine. I can hear sound clearly, but the Wi-Fi feels like I wrapped my PC in foil. The Wi-Fi signal becomes very low, so it detects very few networks with a very low signal. And when connecting to the network, I just can't surf, only if I turn off BT.
Back in my Windows days, Wi-Fi and Bluetooth were both working fine, but here at LM it hasn't worked since ever, so I don't think it's a hardware issue, or antenna issue, or anything like that, but... What can I do about it?

As always, I would appreciate any collaborative comments or suggestions.

[antikythera]

It is a driver and power management issue. However we may be able to at least get you a stronger wireless signal

Please follow the instructions and post your inxi output - http://forums.linuxmint.com/viewtopic.php?f=17&t=83444

[hglee]

Hello everyone! I'm having a problem having a Wi-Fi and Bluetooth connection at the same time.
...
As always, I would appreciate any collaborative comments or suggestions.

To start, others here need detailed data about your PC hardware and system software.

1. Use the Mint menu system to launch System Reports.
   
2. Click on System information there. Your system details appear.
   
3. At the bottom-right of that window, click on the [Copy] button.
   
4. Your clipboard now contains your PC information text. Open a Reply here, then tap Ctrl-V to paste all the text into it.

Your detailed PC specifications can then be reviewed by others here for diagnostic & remedy suggestions.

[themiauxddev23]

It is a driver and power management issue. However we may be able to at least get you a stronger wireless signal

Please follow the instructions and post your inxi output - http://forums.linuxmint.com/viewtopic.php?f=17&t=83444

Hello! Thank you for your reply. Here is the information:

OS: Linux Mint 20.3 Cinnamon
Cinnamon version: 5.2.7
Linux Kernel: 5.4.0-124-generic
Processor: Intel© Celeron© CPU N2830 @ 2.16GHz × 2
Memory: 3.7 GiB
Hard Drives: 120.7 GB
Graphics Card: Intel Corporation Atom Processor Z36xxx/Z37xxx Series Graphics & Display
---
inxi output:
System: Kernel: 5.4.0-124-generic x86_64 bits: 64 compiler: gcc v: 9.4.0 Desktop: Cinnamon 5.2.7
wm: muffin 5.2.1 dm: LightDM 1.30.0 Distro: Linux Mint 20.3 Una base: Ubuntu 20.04 focal
Machine: Type: Laptop System: TOSHIBA product: Satellite C55-B v: PSCMLU-02801M serial: <filter> Chassis:
type: 10 v: * serial: <filter>
Mobo: TOSHIBA model: ZBWAA v: 1.00 serial: <filter> UEFI: TOSHIBA v: 5.10 date: 08/10/2015
Battery: ID-1: BAT1 charge: 9.7 Wh condition: 10.8/32.1 Wh (33%) volts: 14.5/14.4
model: TOSHIBA PABAS0241231 type: Li-ion serial: <filter> status: Discharging
CPU: Topology: Dual Core model: Intel Celeron N2830 bits: 64 type: MCP arch: Silvermont rev: 8
L2 cache: 1024 KiB
flags: lm nx pae sse sse2 sse3 sse4_1 sse4_2 ssse3 vmx bogomips: 8666
Speed: 2417 MHz min/max: 500/2416 MHz Core speeds (MHz): 1: 2417 2: 2417
Graphics: Device-1: Intel Atom Processor Z36xxx/Z37xxx Series Graphics & Display vendor: Toshiba
driver: i915 v: kernel bus ID: 00:02.0 chip ID: 8086:0f31
Display: x11 server: X.Org 1.20.13 driver: modesetting unloaded: fbdev,vesa
resolution: 1366x768~60Hz
OpenGL: renderer: Mesa DRI Intel HD Graphics (BYT) v: 4.2 Mesa 21.2.6 compat-v: 3.0
direct render: Yes
Audio: Device-1: Intel Atom Processor Z36xxx/Z37xxx Series High Definition Audio vendor: Toshiba
driver: snd_hda_intel v: kernel bus ID: 00:1b.0 chip ID: 8086:0f04
Sound Server: ALSA v: k5.4.0-124-generic
Network: Device-1: Realtek RTL810xE PCI Express Fast Ethernet vendor: Toshiba driver: r8169 v: kernel
port: e000 bus ID: 01:00.0 chip ID: 10ec:8136
IF: enp1s0 state: down mac: <filter>
Device-2: Qualcomm Atheros QCA9565 / AR9565 Wireless Network Adapter vendor: Lite-On
driver: ath9k v: kernel port: e000 bus ID: 02:00.0 chip ID: 168c:0036
IF: wlp2s0 state: up mac: <filter>
Drives: Local Storage: total: 111.79 GiB used: 101.42 GiB (90.7%)
ID-1: /dev/sda vendor: Netac model: SSD 120GB size: 111.79 GiB speed: 1.5 Gb/s serial: <filter>
rev: 0715 scheme: GPT
Partition: ID-1: / size: 107.31 GiB used: 50.55 GiB (47.1%) fs: ext4 dev: /dev/dm-1
ID-2: /boot size: 703.1 MiB used: 316.1 MiB (45.0%) fs: ext4 dev: /dev/sda2
ID-3: swap-1 size: 976.0 MiB used: 0 KiB (0.0%) fs: swap dev: /dev/dm-2
Sensors: System Temperatures: cpu: 52.0 C mobo: N/A
Fan Speeds (RPM): N/A
Repos: Active apt repos in: /etc/apt/sources.list
1: deb cdrom:[Linux Mint 20.3 _Una_ - Release amd64 20220104]/ focal contrib main
Active apt repos in: /etc/apt/sources.list.d/brave-browser-release.list
1: deb [signed-by=/usr/share/keyrings/brave-browser-archive-keyring.gpg arch=amd64] https://brave-browser-apt-release.s3.brave.com/ stable main
Active apt repos in: /etc/apt/sources.list.d/freedownloadmanager.list
1: deb [arch=amd64] https://debrepo.freedownloadmanager.org/ bionic main
Active apt repos in: /etc/apt/sources.list.d/official-package-repositories.list
1: deb http://packages.linuxmint.com vanessa main upstream import backport
2: deb http://ubuntu.ucr.ac.cr/ubuntu jammy main restricted universe multiverse
3: deb http://ubuntu.ucr.ac.cr/ubuntu jammy-updates main restricted universe multiverse
4: deb http://ubuntu.ucr.ac.cr/ubuntu jammy-backports main restricted universe multiverse
5: deb http://security.ubuntu.com/ubuntu/ jammy-security main restricted universe multiverse
6: deb http://archive.canonical.com/ubuntu/ jammy partner
Active apt repos in: /etc/apt/sources.list.d/vivaldi.list
1: deb [arch=amd64] https://repo.vivaldi.com/stable/deb/ stable main
Active apt repos in: /etc/apt/sources.list.d/volian-archive-scar-unstable.list
1: deb http://deb.volian.org/volian/ scar main
Info: Processes: 236 Uptime: 7m Memory: 3.73 GiB used: 1.65 GiB (44.3%) Init: systemd v: 245
runlevel: 5 Compilers: gcc: 11.2.0 alt: 11/9 Shell: bash v: 5.0.17 running in: gnome-terminal
inxi: 3.0.38
---
This information is enought?

[themiauxddev23]

Hello everyone! I'm having a problem having a Wi-Fi and Bluetooth connection at the same time.
...
As always, I would appreciate any collaborative comments or suggestions.

To start, others here need detailed data about your PC hardware and system software.

1. Use the Mint menu system to launch System Reports.
   
2. Click on System information there. Your system details appear.
   
3. At the bottom-right of that window, click on the [Copy] button.
   
4. Your clipboard now contains your PC information text. Open a Reply here, then tap Ctrl-V to paste all the text into it.

Your detailed PC specifications can then be reviewed by others here for diagnostic & remedy suggestions.

Hi! Thanks for your reply. Here is the info:

Code: Select all

System:    Kernel: 5.4.0-124-generic x86_64 bits: 64 compiler: gcc v: 9.4.0 
           Desktop: Cinnamon 5.2.7 wm: muffin dm: LightDM Distro: Linux Mint 20.3 Una 
           base: Ubuntu 20.04 focal 
Machine:   Type: Laptop System: TOSHIBA product: Satellite C55-B v: PSCMLU-02801M serial: <filter> 
           Chassis: type: 10 v: * serial: <filter> 
           Mobo: TOSHIBA model: ZBWAA v: 1.00 serial: <filter> UEFI: TOSHIBA v: 5.10 
           date: 08/10/2015 
Battery:   ID-1: BAT1 charge: 9.2 Wh condition: 10.8/32.1 Wh (33%) volts: 14.5/14.4 
           model: TOSHIBA PABAS0241231 serial: <filter> status: Discharging 
CPU:       Topology: Dual Core model: Intel Celeron N2830 bits: 64 type: MCP arch: Silvermont 
           rev: 8 L2 cache: 1024 KiB 
           flags: lm nx pae sse sse2 sse3 sse4_1 sse4_2 ssse3 vmx bogomips: 8666 
           Speed: 2417 MHz min/max: 500/2416 MHz Core speeds (MHz): 1: 2417 2: 2417 
Graphics:  Device-1: Intel Atom Processor Z36xxx/Z37xxx Series Graphics & Display vendor: Toshiba 
           driver: i915 v: kernel bus ID: 00:02.0 chip ID: 8086:0f31 
           Display: x11 server: X.Org 1.20.13 driver: modesetting unloaded: fbdev,vesa 
           resolution: 1366x768~60Hz 
           OpenGL: renderer: Mesa DRI Intel HD Graphics (BYT) v: 4.2 Mesa 21.2.6 compat-v: 3.0 
           direct render: Yes 
Audio:     Device-1: Intel Atom Processor Z36xxx/Z37xxx Series High Definition Audio 
           vendor: Toshiba driver: snd_hda_intel v: kernel bus ID: 00:1b.0 chip ID: 8086:0f04 
           Sound Server: ALSA v: k5.4.0-124-generic 
Network:   Device-1: Realtek RTL810xE PCI Express Fast Ethernet vendor: Toshiba driver: r8169 
           v: kernel port: e000 bus ID: 01:00.0 chip ID: 10ec:8136 
           IF: enp1s0 state: down mac: <filter> 
           Device-2: Qualcomm Atheros QCA9565 / AR9565 Wireless Network Adapter vendor: Lite-On 
           driver: ath9k v: kernel port: e000 bus ID: 02:00.0 chip ID: 168c:0036 
           IF: wlp2s0 state: up mac: <filter> 
Drives:    Local Storage: total: 111.79 GiB used: 101.42 GiB (90.7%) 
           ID-1: /dev/sda vendor: Netac model: SSD 120GB size: 111.79 GiB speed: 1.5 Gb/s 
           serial: <filter> 
Partition: ID-1: / size: 107.31 GiB used: 50.55 GiB (47.1%) fs: ext4 dev: /dev/dm-1 
           ID-2: /boot size: 703.1 MiB used: 316.1 MiB (45.0%) fs: ext4 dev: /dev/sda2 
           ID-3: swap-1 size: 976.0 MiB used: 0 KiB (0.0%) fs: swap dev: /dev/dm-2 
USB:       Hub: 1-0:1 info: Full speed (or root) Hub ports: 6 rev: 2.0 chip ID: 1d6b:0002 
           Device-1: 1-2:6 info: USB OPTICAL MOUSE type: Mouse driver: hid-generic,usbhid rev: 1.1 
           chip ID: 0000:3825 
           Device-2: 1-3:3 info: Chicony TOSHIBA Web Camera - HD type: Video driver: uvcvideo 
           rev: 2.0 chip ID: 04f2:b446 
           Hub: 1-4:4 info: Terminus Hub ports: 4 rev: 2.0 chip ID: 1a40:0101 
           Hub: 2-0:1 info: Full speed (or root) Hub ports: 1 rev: 3.0 chip ID: 1d6b:0003 
Sensors:   System Temperatures: cpu: 57.0 C mobo: N/A 
           Fan Speeds (RPM): N/A 
Repos:     Active apt repos in: /etc/apt/sources.list 
           1: deb cdrom:[Linux Mint 20.3 _Una_ - Release amd64 20220104]/ focal contrib main
           Active apt repos in: /etc/apt/sources.list.d/brave-browser-release.list 
           1: deb [signed-by=/usr/share/keyrings/brave-browser-archive-keyring.gpg arch=amd64] https: //brave-browser-apt-release.s3.brave.com/ stable main
           Active apt repos in: /etc/apt/sources.list.d/freedownloadmanager.list 
           1: deb [arch=amd64] https: //debrepo.freedownloadmanager.org/ bionic main
           Active apt repos in: /etc/apt/sources.list.d/official-package-repositories.list 
           1: deb http: //packages.linuxmint.com vanessa main upstream import backport
           2: deb http: //ubuntu.ucr.ac.cr/ubuntu jammy main restricted universe multiverse
           3: deb http: //ubuntu.ucr.ac.cr/ubuntu jammy-updates main restricted universe multiverse
           4: deb http: //ubuntu.ucr.ac.cr/ubuntu jammy-backports main restricted universe multiverse
           5: deb http: //security.ubuntu.com/ubuntu/ jammy-security main restricted universe multiverse
           6: deb http: //archive.canonical.com/ubuntu/ jammy partner
           Active apt repos in: /etc/apt/sources.list.d/vivaldi.list 
           1: deb [arch=amd64] https: //repo.vivaldi.com/stable/deb/ stable main
           Active apt repos in: /etc/apt/sources.list.d/volian-archive-scar-unstable.list 
           1: deb http: //deb.volian.org/volian/ scar main
Info:      Processes: 235 Uptime: 10m Memory: 3.73 GiB used: 1.64 GiB (43.9%) Init: systemd v: 245 
           runlevel: 5 Compilers: gcc: 11.2.0 alt: 11/9 Client: Unknown python3.8 client 
           inxi: 3.0.38 

[antikythera]

okay, your wireless adapter isn't one of the usual culprits for poor performance but anyway, try these tips:

https://easylinuxtipsproject.blogspot.c ... t.html#ID2

also, if you have a wireless mouse dongle plugged into your laptop, move it as far away as possible from the wireless adapter card. hopefully you have at least one port on the far side from it. EDIT - You do, the ports on the side the CPU fan outlets are.