Wifi stopped working after update on ASUS vivobook Pro <SOLVED>

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double_s
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Wifi stopped working after update on ASUS vivobook Pro <SOLVED>

Post by double_s »

Hi, I have problem with wifi connection after update taken few days ago. My wifi stopped working and I have no idea how to fix it.
It seems that linux mint doesn't see the driver for wi-fi card.
Here's the results of < inxi -Fxz />:

Code: Select all

System:
  Host: szymon-X580VD Kernel: 4.15.0-140-generic x86_64 bits: 64 
  compiler: gcc v: 7.5.0 Desktop: Cinnamon 4.0.10 
  Distro: Linux Mint 19.1 Tessa base: Ubuntu 18.04 bionic 
Machine:
  Type: Laptop System: ASUSTeK product: X580VD v: 1.0 serial: <filter> 
  Mobo: ASUSTeK model: X580VD v: 1.0 serial: <filter> 
  UEFI: American Megatrends v: X580VD.305 date: 09/13/2017 
Battery:
  ID-1: BAT0 charge: 35.4 Wh condition: 35.4/48.1 Wh (74%) 
  model: ASUSTeK ASUS Battery status: Not charging 
CPU:
  Topology: Quad Core model: Intel Core i5-7300HQ bits: 64 type: MCP 
  arch: Kaby Lake rev: 9 L2 cache: 6144 KiB 
  flags: lm nx pae sse sse2 sse3 sse4_1 sse4_2 ssse3 vmx bogomips: 19999 
  Speed: 900 MHz min/max: 800/3500 MHz Core speeds (MHz): 1: 900 2: 900 
  3: 900 4: 900 
Graphics:
  Device-1: Intel vendor: ASUSTeK driver: i915 v: kernel bus ID: 00:02.0 
  Device-2: NVIDIA GP107M [GeForce GTX 1050 Mobile] vendor: ASUSTeK 
  driver: N/A bus ID: 01:00.0 
  Display: x11 server: X.Org 1.19.6 driver: modesetting unloaded: fbdev,vesa 
  resolution: 1920x1080~60Hz, 1920x1080~60Hz 
  OpenGL: renderer: Mesa DRI Intel HD Graphics 630 (KBL GT2) 
  v: 4.6 Mesa 20.0.8 direct render: Yes 
Audio:
  Device-1: Intel CM238 HD Audio vendor: ASUSTeK driver: snd_hda_intel 
  v: kernel bus ID: 00:1f.3 
  Sound Server: ALSA v: k4.15.0-140-generic 
Network:
  Device-1: Intel Wireless 8265 / 8275 driver: N/A port: e000 
  bus ID: 03:00.0 
  Device-2: Realtek RTL8111/8168/8411 PCI Express Gigabit Ethernet 
  vendor: ASUSTeK driver: r8169 v: 2.3LK-NAPI port: d000 bus ID: 04:00.0 
  IF: enp4s0 state: up speed: 1000 Mbps duplex: full mac: <filter> 
Drives:
  Local Storage: total: 1.14 TiB used: 86.43 GiB (7.4%) 
  ID-1: /dev/sda vendor: Micron model: 1100 MTFDDAV256TBN size: 238.47 GiB 
  ID-2: /dev/sdb vendor: Seagate model: ST1000LM035-1RK172 size: 931.51 GiB 
RAID:
  Hardware-1: Intel 82801 Mobile SATA Controller [RAID mode] driver: ahci 
  v: 3.0 bus ID: 00:17.0 
Partition:
  ID-1: / size: 233.24 GiB used: 86.42 GiB (37.1%) fs: ext4 dev: /dev/sda2 
Sensors:
  System Temperatures: cpu: 54.0 C mobo: N/A 
  Fan Speeds (RPM): N/A 
Info:
  Processes: 251 Uptime: 10m Memory: 7.67 GiB used: 1.79 GiB (23.4%) 
  Init: systemd runlevel: 5 Compilers: gcc: 7.5.0 Shell: bash v: 4.4.20 
  inxi: 3.0.27 
  
According to https://www.intel.com/content/www/us/en ... eless.html I copied the driver to /lib/firmware,
but it didn't help. It's already been there.

And last updates on the screen below.
I will appreciate any help.
Attachments
Zrzut ekranu z 2021-04-10 19-25-32.png
Last edited by LockBot on Wed Dec 28, 2022 7:16 am, edited 2 times in total.
Reason: Topic automatically closed 6 months after creation. New replies are no longer allowed.
sleeper12
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Re: Wifi stopped working after update on ASUS vivobook Pro

Post by sleeper12 »

Let's see:

Code: Select all

 rfkill list && iwconfig && mokutil --sb-state 
double_s
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Re: Wifi stopped working after update on ASUS vivobook Pro

Post by double_s »

Code: Select all

0: hci0: Bluetooth
	Soft blocked: no
	Hard blocked: no
enp4s0    no wireless extensions.

lo        no wireless extensions.

SecureBoot disabled
Platform is in Setup Mode

sleeper12
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Re: Wifi stopped working after update on ASUS vivobook Pro

Post by sleeper12 »

Try:

Code: Select all

 sudo apt-get install backport-iwlwifi-dkms 
Reboot
double_s
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Re: Wifi stopped working after update on ASUS vivobook Pro

Post by double_s »

it says: "backport-iwlwifi-dkms is already the newest version (7906-0ubuntu4~18.04.2)."
And then lists packages which were installed automatically, and are not required any more.
After list of packages theres info:
To remove them use "sudo apt autoremove"

Should I use it and then install again with sudo apt-get install backport-iwlwifi-dkms ?
sleeper12
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Re: Wifi stopped working after update on ASUS vivobook Pro

Post by sleeper12 »

Are you dual booting with Windows?
double_s
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Re: Wifi stopped working after update on ASUS vivobook Pro

Post by double_s »

Yes, but there was no problem before update.
And everything works fine on windows.
Not sure if it matters, but i have win and mint on separate hard drives.
Last edited by double_s on Sat Apr 10, 2021 4:15 pm, edited 1 time in total.
sleeper12
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Re: Wifi stopped working after update on ASUS vivobook Pro

Post by sleeper12 »

Maybe you need to disable fast boot?
JeremyB
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Re: Wifi stopped working after update on ASUS vivobook Pro

Post by JeremyB »

What happens when you

Code: Select all

sudo modprobe -v iwlwifi
sleeper12
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Re: Wifi stopped working after update on ASUS vivobook Pro

Post by sleeper12 »

double_s wrote: Sat Apr 10, 2021 4:11 pm it says: "backport-iwlwifi-dkms is already the newest version (7906-0ubuntu4~18.04.2)."
And then lists packages which were installed automatically, and are not required any more.
After list of packages theres info:
To remove them use "sudo apt autoremove"

Should I use it and then install again with sudo apt-get install backport-iwlwifi-dkms ?
It won't solve this problem, but yes, you can run sudo apt autoremove to remove those unneeded packages.
double_s
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Re: Wifi stopped working after update on ASUS vivobook Pro

Post by double_s »

JeremyB wrote: Sat Apr 10, 2021 4:20 pm What happens when you

Code: Select all

sudo modprobe -v iwlwifi
it didn't return anything
sleeper12
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Re: Wifi stopped working after update on ASUS vivobook Pro

Post by sleeper12 »

Try shutdown, then restart router & machine.

Also, unplug ethernet cable to see if it is blocking wifi.
double_s
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Re: Wifi stopped working after update on ASUS vivobook Pro

Post by double_s »

Hi,
wifi start working today. All I did yesterday was

Code: Select all

sudo apt autoremove
as sleeper12 suggested. Switched off laptop, and
now mint can see the iwlwifi driver and avaliable wifis.

I also switched off the fast boot on windows, but turning it on again didn't break anything, so i think it wasn't the reason.

Anyways thanks a lot for Your help!
have a good day!
sleeper12
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Re: Wifi stopped working after update on ASUS vivobook Pro <SOLVED>

Post by sleeper12 »

Ok, not sure what fixed it, but glad something did. :lol:
and_you_and_i
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Re: Wifi stopped working after update on ASUS vivobook Pro <SOLVED>

Post by and_you_and_i »

I had simular issue with WIFI after this recent update . I'm running 19.3 Tricia base: Ubuntu 18.04 bionic and Dell Network: Device-1: Qualcomm Atheros QCA9565 / AR9565 Wireless Network Adapter vendor.

The adaptor was able to see WIFI SSIDs but could not connect .. no UI feedback to the problems.
I ran sudo apt autoremove then rebooted and all is well again.

thank you
sleeper12
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Re: Wifi stopped working after update on ASUS vivobook Pro <SOLVED>

Post by sleeper12 »

Interesting. I'm not sure how that command fixed a wifi issue, but maybe so. :?
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