Questions about Wi-Fi and other network devices, file sharing, firewalls, connection sharing etc
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Potiron
Post
by Potiron Wed Mar 15, 2017 3:38 pm
Hello everyone,
I just bought a new laptop and installed Linux Mint 18.1 with Cinnamon and the wireless card is not detected, there is no option for wifi anywhere. However the bluethooth works great and the wifi symbol led is on. I guess it is problem of drivers but i couldn't find anything on the web. Here is the result of some commands :
inxi -Fx
Code: Select all
System: Host: MSI Kernel: 4.4.0-66-generic x86_64 (64 bit gcc: 5.4.0)
Desktop: Cinnamon 3.2.7 (Gtk 3.18.9-1ubuntu3.2) Distro: Linux Mint 18.1 Serena
Machine: Mobo: Micro-Star model: MS-16J9 v: REV:1.0
Bios: American Megatrends v: E16J9IMS.309 date: 11/28/2016
CPU: Quad core Intel Core i7-7700HQ (-HT-MCP-) cache: 6144 KB
flags: (lm nx sse sse2 sse3 sse4_1 sse4_2 ssse3 vmx) bmips: 22466
clock speeds: max: 2801 MHz 1: 800 MHz 2: 1600 MHz 3: 800 MHz 4: 1200 MHz
5: 800 MHz 6: 800 MHz 7: 800 MHz 8: 800 MHz
Graphics: Card-1: Intel Device 591b bus-ID: 00:02.0
Card-2: NVIDIA Device 1c8c bus-ID: 01:00.0
Display Server: X.Org 1.18.4 drivers: intel (unloaded: fbdev,vesa)
Resolution: 1920x1080@60.02hz
GLX Renderer: Mesa DRI Intel Kabylake GT2
GLX Version: 3.0 Mesa 11.2.0 Direct Rendering: Yes
Audio: Card Intel Device a171 driver: snd_hda_intel bus-ID: 00:1f.3
Sound: Advanced Linux Sound Architecture v: k4.4.0-66-generic
Network: Card-1: Intel Device 24fb bus-ID: 02:00.0
IF: N/A state: N/A speed: N/A duplex: N/A mac: N/A
Card-2: Qualcomm Atheros Device e0b1 port: d000 bus-ID: 03:00.0
IF: N/A state: N/A speed: N/A duplex: N/A mac: N/A
Drives: HDD Total Size: 1128.2GB (0.6% used)
ID-1: /dev/sda model: TOSHIBA_THNSNJ12 size: 128.0GB
ID-2: /dev/sdb model: HGST_HTS721010A9 size: 1000.2GB
Partition: ID-1: / size: 118G used: 6.4G (6%) fs: ext4 dev: /dev/sda1
RAID: No RAID devices: /proc/mdstat, md_mod kernel module present
Sensors: System Temperatures: cpu: 32.0C mobo: 27.8C
Fan Speeds (in rpm): cpu: N/A
Info: Processes: 228 Uptime: 7 min Memory: 849.6/7901.1MB
Init: systemd runlevel: 5 Gcc sys: 5.4.0
Client: Shell (bash 4.3.461) inxi: 2.2.35
iwconfig
Code: Select all
lo no wireless extensions.
enp0s20f0u4 no wireless extensions.
ifconfig
Code: Select all
enp0s20f0u4 Link encap:Ethernet HWaddr 8a:2c:e1:92:bc:b7
inet addr:192.168.42.123 Bcast:192.168.42.255 Mask:255.255.255.0
inet6 addr: fe80::aaf3:33a4:bc7e:50ec/64 Scope:Link
UP BROADCAST RUNNING MULTICAST MTU:1500 Metric:1
RX packets:124264 errors:1 dropped:0 overruns:0 frame:1
TX packets:74741 errors:0 dropped:0 overruns:0 carrier:0
collisions:0 txqueuelen:1000
RX bytes:176998513 (176.9 MB) TX bytes:9050539 (9.0 MB)
lo Link encap:Local Loopback
inet addr:127.0.0.1 Mask:255.0.0.0
inet6 addr: ::1/128 Scope:Host
UP LOOPBACK RUNNING MTU:65536 Metric:1
RX packets:609 errors:0 dropped:0 overruns:0 frame:0
TX packets:609 errors:0 dropped:0 overruns:0 carrier:0
collisions:0 txqueuelen:1
RX bytes:55867 (55.8 KB) TX bytes:55867 (55.8 KB)
Any help is appreciated
Last edited by
LockBot on Wed Dec 28, 2022 7:16 am, edited 2 times in total.
Reason: Topic automatically closed 6 months after creation. New replies are no longer allowed.
kc1di
Level 18
Posts: 8175 Joined: Mon Sep 08, 2008 8:44 pmLocation: Maine USA
Post
by kc1di Wed Mar 15, 2017 4:30 pm
Hi Potiron and Welcome to Linux Mint,
could you issue the following commands in a terminal and post the output here -
and
Potiron
Post
by Potiron Wed Mar 15, 2017 4:43 pm
Hi kc1di thanks
, here are the results :
lspci | grep -i wireless --> no output
rfkill list :
Code: Select all
0: hci0: Bluetooth
Soft blocked: no
Hard blocked: no
JeremyB
Level 21
Posts: 13854 Joined: Fri Feb 21, 2014 8:17 am
Post
by JeremyB Wed Mar 15, 2017 4:47 pm
I know your ethernet doesn't work but could you plug it in if it did?
Potiron
Post
by Potiron Wed Mar 15, 2017 5:12 pm
Hi JeremyB,
kc1di
Level 18
Posts: 8175 Joined: Mon Sep 08, 2008 8:44 pmLocation: Maine USA
Post
by kc1di Thu Mar 16, 2017 5:46 am
is there a setting in you bios that turns on/off your wireless and or your Ethernet?
JeremyB
Level 21
Posts: 13854 Joined: Fri Feb 21, 2014 8:17 am
Post
by JeremyB Thu Mar 16, 2017 6:27 am
Since you can tether with your phone
Code: Select all
sudo apt-get update && sudo apt-get install linux-generic-hwe-16.04Code: Select all
wget http://mirrors.kernel.org/ubuntu/pool/main/l/linux-firmware/linux-firmware_1.161.1_all.debCode: Select all
sudo dpkg -i linux-firmware_1.161.1_all.deb
Reboot and the wifi should work
Potiron
Post
by Potiron Thu Mar 16, 2017 7:56 am
My laptop is a MSI GE62 7RE.
JeremyB
Level 21
Posts: 13854 Joined: Fri Feb 21, 2014 8:17 am
Post
by JeremyB Thu Mar 16, 2017 8:09 am
Post new inxi -Fxz results as I would like to see if the wired internet is supported with the 4.8 kernel
Potiron
Post
by Potiron Thu Mar 16, 2017 1:32 pm
Here are the results of inxi -Fxz :
Code: Select all
System: Host: MSI Kernel: 4.8.0-41-generic x86_64 (64 bit gcc: 5.4.0)
Desktop: Cinnamon 3.2.7 (Gtk 3.18.9-1ubuntu3.2)
Distro: Linux Mint 18.1 Serena
Machine: Mobo: Micro-Star model: MS-16J9 v: REV:1.0
Bios: American Megatrends v: E16J9IMS.309 date: 11/28/2016
CPU: Quad core Intel Core i7-7700HQ (-HT-MCP-) cache: 6144 KB
flags: (lm nx sse sse2 sse3 sse4_1 sse4_2 ssse3 vmx) bmips: 22400
clock speeds: max: 3800 MHz 1: 799 MHz 2: 799 MHz 3: 799 MHz
4: 815 MHz 5: 3120 MHz 6: 800 MHz 7: 799 MHz 8: 1060 MHz
Graphics: Card-1: Intel Device 591b bus-ID: 00:02.0
Card-2: NVIDIA Device 1c8c bus-ID: 01:00.0
Display Server: X.Org 1.18.4 drivers: intel (unloaded: fbdev,vesa)
Resolution: 1920x1080@60.02hz
GLX Renderer: Mesa DRI Intel Kabylake GT2
GLX Version: 3.0 Mesa 11.2.0 Direct Rendering: Yes
Audio: Card Intel Device a171 driver: snd_hda_intel bus-ID: 00:1f.3
Sound: Advanced Linux Sound Architecture v: k4.8.0-41-generic
Network: Card-1: Intel Device 24fb driver: iwlwifi bus-ID: 02:00.0
IF: wlp2s0 state: up speed: N/A duplex: N/A mac: <filter>
Card-2: Qualcomm Atheros Device e0b1
driver: alx port: d000 bus-ID: 03:00.0
IF: enp3s0 state: down mac: <filter>
Drives: HDD Total Size: 1128.2GB (1.7% used)
ID-1: /dev/sda model: TOSHIBA_THNSNJ12 size: 128.0GB
ID-2: /dev/sdb model: HGST_HTS721010A9 size: 1000.2GB
Partition: ID-1: / size: 118G used: 12G (11%) fs: ext4 dev: /dev/sda1
RAID: No RAID devices: /proc/mdstat, md_mod kernel module present
Sensors: System Temperatures: cpu: 34.0C mobo: 27.8C
Fan Speeds (in rpm): cpu: N/A
Info: Processes: 264 Uptime: 3 min Memory: 887.8/7900.6MB
Init: systemd runlevel: 5 Gcc sys: 5.4.0
Client: Shell (bash 4.3.461) inxi: 2.2.35
And the connection with ethernet cable works also.
YuvalH
Post
by YuvalH Fri Sep 21, 2018 10:45 pm
Hi All,
Pierre
Level 21
Posts: 13215 Joined: Fri Sep 05, 2008 5:33 amLocation: Perth, AU.
Post
by Pierre Sat Sep 22, 2018 2:42 am
YuvalH wrote: ⤴ Fri Sep 21, 2018 10:45 pm
Hi All,
I know this is marked as Solved, but I'm having the same problem (I think - I am very very new to Linux/Mint). I have tried to adapt the solution below to my HP but to no avail. Please see below details. I do not know what other info would be useful so please advise. Your assistance is much appreciated in advance!
it would be prudent to restate your issue, in a New Thread,
and thus also give some extra details, about, just what is Not Happening.
Please
edit your original post title to include [SOLVED] - when your problem is solved!
and DO LOOK at those Unanswered Topics - -
you may be able to answer some!.
YuvalH
Post
by YuvalH Sat Sep 22, 2018 4:22 am
Okay, noted.
, here are the results :
