slow internet please help dont know how to fix it. no knowledge of linux

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jeffcraft1
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slow internet please help dont know how to fix it. no knowledge of linux

Postby jeffcraft1 » Thu Jun 15, 2017 2:26 pm

hello im dualbooting mint 18.1 cinnamon on a laptop with windows 10. i had to switch to linux because windows 10 became very slow and almost unusable. well i get around 30mbps on windows 10 and on mint its less than 5mbps. how do i fix this? i dont know the maker of my wireless card or how to find that out. i know very little about linux or how to fix this problem. help would be much appreciated here is my system info this is the information it gave me after i hit upload system info it took me to github

Code: Select all

 Host: jeff-HP-15-Notebook-PC Kernel: 4.4.0-79-generic x86_64 (64 bit gcc: 5.4.0)
           Desktop: Cinnamon 3.2.7 (Gtk 3.18.9-1ubuntu3.3) dm: mdm Distro: Linux Mint 18.1 Serena
Machine:   System: Hewlett-Packard (portable) product: HP 15 Notebook PC v: 0972120002405F00000620180
           Mobo: Hewlett-Packard model: 8015 v: 11.27 Bios: American Megatrends v: F.35 date: 05/30/2016
           Chassis: type: 10
CPU:       Quad core AMD A8-6410 APU with AMD Radeon R5 Graphics (-MCP-) cache: 8192 KB
           flags: (lm nx sse sse2 sse3 sse4_1 sse4_2 sse4a ssse3 svm) bmips: 15970
           clock speeds: min/max: 1000/2000 MHz 1: 1400 MHz 2: 1200 MHz 3: 1800 MHz 4: 1400 MHz
Graphics:  Card: Advanced Micro Devices [AMD/ATI] Mullins [Radeon R4/R5 Graphics]
           bus-ID: 00:01.0 chip-ID: 1002:9851
           Display Server: X.Org 1.18.4 drivers: ati,radeon (unloaded: fbdev,vesa)
           Resolution: 1366x768@59.99hz
           GLX Renderer: Gallium 0.4 on AMD MULLINS (DRM 2.43.0, LLVM 3.8.0)
           GLX Version: 3.0 Mesa 11.2.0 Direct Rendering: Yes
Audio:     Card-1 Advanced Micro Devices [AMD] FCH Azalia Controller
           driver: snd_hda_intel bus-ID: 00:14.2 chip-ID: 1022:780d
           Card-2 Advanced Micro Devices [AMD/ATI] Kabini HDMI/DP Audio
           driver: snd_hda_intel bus-ID: 00:01.1 chip-ID: 1002:9840
           Sound: Advanced Linux Sound Architecture v: k4.4.0-79-generic
Network:   Card-1: Realtek RTL8188EE Wireless Network Adapter
           driver: rtl8188ee port: e000 bus-ID: 01:00.0 chip-ID: 10ec:8179
           IF: wlo1 state: up mac: <filter>
           Card-2: Realtek RTL8101/2/6E PCI Express Fast/Gigabit Ethernet controller
           driver: r8169 v: 2.3LK-NAPI port: d000 bus-ID: 02:00.0 chip-ID: 10ec:8136
           IF: eno1 state: down mac: <filter>
Drives:    HDD Total Size: 750.2GB (2.2% used)
           ID-1: /dev/sda model: HGST_HTS541075A9 size: 750.2GB serial: JD120A1A0XY6ZK
Partition: ID-1: / size: 322G used: 13G (5%) fs: ext4 dev: /dev/sda7
           ID-2: swap-1 size: 3.69GB used: 0.97GB (26%) fs: swap dev: /dev/sda8
RAID:      System: supported: N/A
           No RAID devices: /proc/mdstat, md_mod kernel module present
           Unused Devices: none
Sensors:   System Temperatures: cpu: 57.8C mobo: N/A gpu: 59.0
           Fan Speeds (in rpm): cpu: N/A
Repos:     Active apt sources in file: /etc/apt/sources.list.d/official-package-repositories.list
           deb http: //packages.linuxmint.com serena main upstream import backport
           deb http: //archive.ubuntu.com/ubuntu xenial main restricted universe multiverse
           deb http: //archive.ubuntu.com/ubuntu xenial-updates main restricted universe multiverse
           deb http: //archive.ubuntu.com/ubuntu xenial-backports main restricted universe multiverse
           deb http: //security.ubuntu.com/ubuntu/ xenial-security main restricted universe multiverse
           deb http: //archive.canonical.com/ubuntu/ xenial partner
           Active apt sources in file: /etc/apt/sources.list.d/opera-stable.list
           deb https: //deb.opera.com/opera-stable/ stable non-free #Opera Browser (final releases)
Info:      Processes: 189 Uptime: 1 day Memory: 2341.4/3383.2MB
           Init: systemd v: 229 runlevel: 5 default: 2 Gcc sys: 5.4.0
           Client: Unknown python2.7 client inxi: 2.2.35

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richyrich
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Re: slow internet please help dont know how to fix it. no knowledge of linux

Postby richyrich » Thu Jun 15, 2017 4:16 pm

Be patient, other members with wireless experience will come along . . :)
It looks like your Realtek wireless is using the correct drivers:
Network: Card-1: Realtek RTL8188EE Wireless Network Adapter
driver: rtl8188ee port: e000 bus-ID: 01:00.0 chip-ID: 10ec:8179
IF: wlo1 state: up mac: <filter>

JeremyB
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Re: slow internet please help dont know how to fix it. no knowledge of linux

Postby JeremyB » Thu Jun 15, 2017 5:31 pm

I would try

Code: Select all

echo "options rtl8188ee ips=N" | sudo tee /etc/modprobe.d/rtl818833.conf

Code: Select all

sudo sed -i 's/wifi.powersave = 3/wifi.powersave = 2/' /etc/NetworkManager/conf.d/default-wifi-powersave-on.conf


Reboot

jeffcraft1
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Re: slow internet please help dont know how to fix it. no knowledge of linux

Postby jeffcraft1 » Thu Jun 15, 2017 5:44 pm

JeremyB wrote:I would try

Code: Select all

echo "options rtl8188ee ips=N" | sudo tee /etc/modprobe.d/rtl818833.conf

Code: Select all

sudo sed -i 's/wifi.powersave = 3/wifi.powersave = 2/' /etc/NetworkManager/conf.d/default-wifi-powersave-on.conf


Reboot

that didnt work

JeremyB
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Re: slow internet please help dont know how to fix it. no knowledge of linux

Postby JeremyB » Thu Jun 15, 2017 6:25 pm

See the wireless script link in my signature and post results

jeffcraft1
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Re: slow internet please help dont know how to fix it. no knowledge of linux

Postby jeffcraft1 » Thu Jun 15, 2017 9:30 pm

JeremyB wrote:I would try

Code: Select all

echo "options rtl8188ee ips=N" | sudo tee /etc/modprobe.d/rtl818833.conf

Code: Select all

sudo sed -i 's/wifi.powersave = 3/wifi.powersave = 2/' /etc/NetworkManager/conf.d/default-wifi-powersave-on.conf


Reboot


it seemed to work for a few hours i got up to 20 mbps now its back down below 5

jeffcraft1
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Re: slow internet please help dont know how to fix it. no knowledge of linux

Postby jeffcraft1 » Thu Jun 15, 2017 10:07 pm

JeremyB wrote:See the wireless script link in my signature and post results

i couldent view the txt file but here it is. ill upload it
Attachments
wireless-info.tar.gz
(7.04 KiB) Downloaded 4 times

JeremyB
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Re: slow internet please help dont know how to fix it. no knowledge of linux

Postby JeremyB » Fri Jun 16, 2017 6:13 am

Can you change the access point to channel 4 or 9 and change the encryption to WPA2 only?

jeffcraft1
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Re: slow internet please help dont know how to fix it. no knowledge of linux

Postby jeffcraft1 » Fri Jun 16, 2017 10:04 am

i dont know how to do that. the wifi router i have was provided by my cable company and they didnt give me the info to access the router from my computer

JeremyB
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Re: slow internet please help dont know how to fix it. no knowledge of linux

Postby JeremyB » Fri Jun 16, 2017 10:43 am

Check the manufacturers tag on the router as a lot put the password there

jeffcraft1
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Re: slow internet please help dont know how to fix it. no knowledge of linux

Postby jeffcraft1 » Fri Jun 16, 2017 10:58 am

its asking for a username the only password that it has on there is the one for the access to the internet. also i noticed restarting my computer seems to bring it back up to speed

jeffcraft1
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Re: slow internet please help dont know how to fix it. no knowledge of linux

Postby jeffcraft1 » Sat Jun 17, 2017 4:58 am

JeremyB wrote:Can you change the access point to channel 4 or 9 and change the encryption to WPA2 only?

i changed the access point to chanel 9 and it doesnt have wpa2 encryption

JeremyB
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Re: slow internet please help dont know how to fix it. no knowledge of linux

Postby JeremyB » Sat Jun 17, 2017 6:05 am

See if it can be changed from TKIP to AES

jeffcraft1
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Re: slow internet please help dont know how to fix it. no knowledge of linux

Postby jeffcraft1 » Sat Jun 17, 2017 9:01 am

JeremyB wrote:See if it can be changed from TKIP to AES


ive set it to aes

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songhuijohn
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Re: slow internet please help dont know how to fix it. no knowledge of linux

Postby songhuijohn » Sat Jun 17, 2017 11:01 pm

In my experiences with internet speed getting slower over time, a common fix for this is this to unplug the modem, wait 30 seconds, and plug the modem back in.
What I expect might be happening is there is a slow memory leak in the modem software that eventually leads to a memory problem that consumes the modem and drastically impacts internet performance.
Since both of your operating system environments are not meeting your performance expectations and both of our operating system environments are running on the same hardware, I would expect to find your solution in the hardware components.
Eliminate the modem by doing what I suggested.

How are you measuring your network performance?
Who is your Internet Service Provider (ISP)?
30 mbps does not sound like a bad speed to me. What speed are you suppose to get from your ISP?
5 mbps is on the low side.

When you are experiencing slow performance, have you run the Linux Mint system monitor to see were the bottleneck is - cpu, memory, dasd I/o, or network?
Linux Mint 18.2 Cinnamon, Mobo MSI A68HM Grenade, AMD A8-7600, 4GIG DDR3 1600, SSD Patriot Blast 120 GB

jeffcraft1
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Re: slow internet please help dont know how to fix it. no knowledge of linux

Postby jeffcraft1 » Sat Jun 17, 2017 11:10 pm

im using the speed tester from my ISP. i think im supposed to be getting atleast 50mbps it just jumps from slow to fast like i could have 15-30 for 1-3 hours and then get below 10 for a few hours randomly through out the day. my upload speed isnt affected too much sometimes it drops some times it doesnt. ive never thought to look through the system monitor but im not sure what im looking for or what i would do to fix it if i found something

JeremyB
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Re: slow internet please help dont know how to fix it. no knowledge of linux

Postby JeremyB » Sun Jun 18, 2017 7:41 am

You might want to see if the router will let you disable IPv6. I see you already have it set to disable in Network Manager settings for your connection but it seems you do have IPv6 addresses anyway

DAMIEN1307
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Re: slow internet please help dont know how to fix it. no knowledge of linux

Postby DAMIEN1307 » Sun Jun 18, 2017 11:20 am

just a thought here...what happened to me on this kind of issue 3 months ago had me scratching my head for a while when after checking all of my different computer systems, i was coming up with constantly changing speed conditions that just didnt make sense...my systems were otherwise sound...i even took one of my laptops to a friends house on the other side of town just to check it out...it ran just as it should since they had the same ISP at the same speed as i was paying for...finally called my cable system provider...they came out did a lot of fancy checks etc. and decided to replace my modem...still had same problem...however i knew the usual 192.168.xxx.x address to type into my address bar to access the modem...it was showing really wild numbers under the SNR settings,they should have been somewhere in the 38.xx to 40.xx range...it was anything but with many "uncorrectable" errors showing...that is the SIGNAL TO NOISE ratio was way off coming from the ISP provider itself...i called them back with all 8 downstream numbers to their tech dept and they told me i was right...that was the problem and they had to climb up a pole somewhere when they realised that others in my neighbourhood reported similar problems with their speed...they had the problem resolved within a few hours since it was on their end, not mine...dont know if that might be your problem but very possible...DAMIEN

jeffcraft1
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Re: slow internet please help dont know how to fix it. no knowledge of linux

Postby jeffcraft1 » Sun Jun 18, 2017 1:08 pm

JeremyB wrote:You might want to see if the router will let you disable IPv6. I see you already have it set to disable in Network Manager settings for your connection but it seems you do have IPv6 addresses anyway

just wnet through all the settings there is no way to change it

jeffcraft1
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Re: slow internet please help dont know how to fix it. no knowledge of linux

Postby jeffcraft1 » Sun Jun 18, 2017 1:50 pm

ok so i called my ISP and they did a few tests and made a few changes to the modem and its now up to 38.8 upload is 7.7 ping is 12 and jitter is 2. we plugged it in to the ethernet cable and i got 75.0 mbps with 7.7 upload ping was en and jitter was 0 so he said there is no problem with the internet or modem or router on their end so im hoping it stabilizes. if it drops down that must mean its a hardware issue with my laptop or a problem with linux itself. i wasnt having this problem with windows and there is no problem with the isp, modem etc so it must either be hardware or linux. thats the only logical conclusion


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