Wifi asks for password authentication & won't connect

Questions about WIFI networks and devices
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LinnyMinny
Level 1
Level 1
Posts: 1
Joined: Mon Nov 13, 2017 10:50 am

Wifi asks for password authentication & won't connect

Postby LinnyMinny » Mon Nov 13, 2017 11:35 am

Running Mint 18.1, my HP laptop connects to the home network, but won't connect to the internet. It keeps asking for password or encryption key authentication, and I give them the password from the bottom of the router, but it never connects. It's a Broadcom 14e4:4315 rev 01. I see no place on the Verizon ISP site to replace the password. I do notice there are two instances of this laptop on the Wifi list on Verizon, but only one of the old operating system, Vista.

MichaelJohn
Level 4
Level 4
Posts: 230
Joined: Fri Dec 12, 2014 6:46 am
Location: UK

Re: Wifi asks for password authentication & won't connect

Postby MichaelJohn » Tue Nov 14, 2017 8:51 am

How old and what model is your laptop?

MichaelJohn
Level 4
Level 4
Posts: 230
Joined: Fri Dec 12, 2014 6:46 am
Location: UK

Re: Wifi asks for password authentication & won't connect

Postby MichaelJohn » Fri Nov 24, 2017 6:55 am

Looks likethe problem was resolved (if so, how?) or OP lost interest? 8)


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