Wifi unavailable

Questions about WIFI networks and devices
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de_synced
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Wifi unavailable

Post by de_synced » Thu Jun 06, 2019 12:27 pm

I can use ethernet just fine, but there are nothing under the WIFI tab, as if there are no drivers.

output of inxi -Fxz

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System:
  Host: rom-Vyper Kernel: 4.15.0-20-generic x86_64 bits: 64 compiler: gcc 
  v: 7.3.0 Desktop: Cinnamon 4.0.8 Distro: Linux Mint 19.1 Tessa 
  base: Ubuntu 18.04 bionic 
Machine:
  Type: Laptop System: PC Specialist product: Vyper v: Standard 
  serial: <filter> 
  Mobo: Tong Fang model: GI5CN5E v: Standard serial: <filter> 
  UEFI: American Megatrends v: N.1.05 date: 04/30/2019 
Battery:
  ID-1: BAT0 charge: 46.7 Wh condition: 46.7/46.7 Wh (100%) model: standard 
  status: Full 
CPU:
  Topology: 6-Core model: Intel Core i7-8750H bits: 64 type: MT MCP 
  arch: Kaby Lake rev: A L2 cache: 9216 KiB 
  flags: lm nx pae sse sse2 sse3 sse4_1 sse4_2 ssse3 vmx bogomips: 52992 
  Speed: 900 MHz min/max: 800/4100 MHz Core speeds (MHz): 1: 900 2: 900 
  3: 900 4: 900 5: 900 6: 900 7: 900 8: 900 9: 900 10: 900 11: 900 12: 900 
Graphics:
  Device-1: Intel driver: i915 v: kernel bus ID: 00:02.0 
  Device-2: NVIDIA GP107M [GeForce GTX 1050 Ti Mobile] driver: nvidia 
  v: 390.116 bus ID: 01:00.0 
  Display: x11 server: X.Org 1.19.6 driver: modesetting,nvidia 
  unloaded: fbdev,nouveau,vesa resolution: 1920x1080~60Hz 
  OpenGL: renderer: GeForce GTX 1050 Ti/PCIe/SSE2 v: 4.6.0 NVIDIA 390.116 
  direct render: Yes 
Audio:
  Device-1: Intel driver: snd_hda_intel v: kernel bus ID: 00:1f.3 
  Sound Server: ALSA v: k4.15.0-20-generic 
Network:
  Device-1: Intel driver: iwlwifi v: kernel port: 5000 bus ID: 03:00.0 
  IF: wlp3s0 state: down mac: <filter> 
  Device-2: Realtek RTL8111/8168/8411 PCI Express Gigabit Ethernet 
  driver: r8168 v: 8.045.08-NAPI port: 3000 bus ID: 04:00.1 
  IF: enp4s0f1 state: down mac: <filter> 
  IF-ID-1: enp0s20f0u7c4i2 state: up speed: N/A duplex: N/A mac: <filter> 
Drives:
  Local Storage: total: 2.29 TiB used: 16.13 GiB (0.7%) 
  ID-1: /dev/sda vendor: Seagate model: ST2000LM015-2E8174 size: 1.82 TiB 
  ID-2: /dev/sdb vendor: A-Data model: SU800NS38 size: 476.94 GiB 
Partition:
  ID-1: / size: 467.96 GiB used: 16.12 GiB (3.4%) fs: ext4 dev: /dev/sdb2 
Sensors:
  System Temperatures: cpu: 58.0 C mobo: 53.0 C gpu: nvidia temp: 42 C 
  Fan Speeds (RPM): N/A 
Info:
  Processes: 330 Uptime: 3m Memory: 15.56 GiB used: 1.77 GiB (11.4%) 
  Init: systemd runlevel: 5 Compilers: gcc: 7.3.0 Shell: bash v: 4.4.19 
  inxi: 3.0.2
There are nothing about my drivers under driver manager.

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karlchen
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Re: Wifi unavailable

Post by karlchen » Thu Jun 06, 2019 1:04 pm

Hello, de_synced.

The whole Network section in your inxi -Fxz report looks a bit bewildering:

Code: Select all

Network:
  Device-1: Intel driver: iwlwifi v: kernel port: 5000 bus ID: 03:00.0 
  IF: wlp3s0 state: down mac: <filter> 
  Device-2: Realtek RTL8111/8168/8411 PCI Express Gigabit Ethernet 
  driver: r8168 v: 8.045.08-NAPI port: 3000 bus ID: 04:00.1 
  IF: enp4s0f1 state: down mac: <filter> 
  IF-ID-1: enp0s20f0u7c4i2 state: up speed: N/A duplex: N/A mac: <filter> 
The wired Ethernet interface, Device-2: Realtek RTL8111/8168/8411 PCI Express Gigabit Ethernet, seems to be down.
The wireless interface, Device-1: Intel driver: iwlwifi, seems to be down as well.
Wonder a bit what the third device is, which is up: IF-ID-1: enp0s20f0u7c4i2 state: up speed: N/A duplex: N/A mac: <filter>
Never seen this combination before. :?

As your Bios is from April 2019, I wonder whether something is too brand new for Tessa, in particular because you are using the oldest 4.15.0 kernel, which I have ever come across, 4.15.0-20. Maybe, only maybe, either the most recent kernel 4.15.0-51 would help. Or maybe, only maybe, switching to a newer kernel series like 4.18.0 or even 5.0.0 will be required.

Regards,
Karl
Image
Linux Mint 19.2 32-bit xfce Desktop, Total Commander 9.22a 32-bit
Linux Mint 18.1 64-bit Cinnamon Desktop, Total Commander 9.22a 64-bit
Windows? - 1 window in every room

de_synced
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Re: Wifi unavailable

Post by de_synced » Thu Jun 06, 2019 1:27 pm

s your Bios is from April 2019, I wonder whether something is too brand new for Tessa, in particular because you are using the oldest 4.15.0 kernel, which I have ever come across, 4.15.0-20. Maybe, only maybe, either the most recent kernel 4.15.0-51 would help. Or maybe, only maybe, switching to a newer kernel series like 4.18.0 or even 5.0.0 will be required.
Thank you, i haven't even tried to update yet! I'll update you once i've updated

JeremyB
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Re: Wifi unavailable

Post by JeremyB » Thu Jun 06, 2019 1:28 pm

What results for

Code: Select all

rfkill list

de_synced
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Re: Wifi unavailable

Post by de_synced » Thu Jun 06, 2019 1:37 pm

rfkill list
0: phy0: Wireless LAN
Soft blocked: no
Hard blocked: yes

de_synced
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Re: Wifi unavailable

Post by de_synced » Thu Jun 06, 2019 2:50 pm

After an update, still nothing regarding wifi. Kernal version is now: Linux 4.15.0-51-generic

JeremyB
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Re: Wifi unavailable

Post by JeremyB » Thu Jun 06, 2019 4:44 pm

Is there a switch or button to enable/disable wifi?

de_synced
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Re: Wifi unavailable

Post by de_synced » Thu Jun 06, 2019 4:46 pm

I can enable it, but it says is 'unavaliable'. No networks are detected.

JeremyB
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Re: Wifi unavailable

Post by JeremyB » Thu Jun 06, 2019 5:07 pm

With rfkill list showing no blocks, run these commands in terminal and post the termbin URL after the second command

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wget -N -t 5 -T 10 https://github.com/UbuntuForums/wireless-info/raw/master/wireless-info && chmod +x wireless-info && ./wireless-info
cat wireless-info.txt | nc termbin.com 9999

de_synced
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Re: Wifi unavailable

Post by de_synced » Thu Jun 06, 2019 5:14 pm

JeremyB wrote:
Thu Jun 06, 2019 5:07 pm
With rfkill list showing no blocks, run these commands in terminal and post the termbin URL after the second command

Code: Select all

wget -N -t 5 -T 10 https://github.com/UbuntuForums/wireless-info/raw/master/wireless-info && chmod +x wireless-info && ./wireless-info
cat wireless-info.txt | nc termbin.com 9999
here is the url after the second command: https://termbin.com/04y1

JeremyB
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Re: Wifi unavailable

Post by JeremyB » Thu Jun 06, 2019 5:18 pm

Those results still showed rfkill hard block

de_synced
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Re: Wifi unavailable

Post by de_synced » Thu Jun 06, 2019 5:20 pm

JeremyB wrote:
Thu Jun 06, 2019 5:18 pm
Those results still showed rfkill hard block
I thought you couldn’t remove hard blocks via normal means. So what exactly does this mean?

JeremyB
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Re: Wifi unavailable

Post by JeremyB » Thu Jun 06, 2019 5:27 pm

de_synced wrote:
Thu Jun 06, 2019 5:20 pm
JeremyB wrote:
Thu Jun 06, 2019 5:18 pm
Those results still showed rfkill hard block
I thought you couldn’t remove hard blocks via normal means. So what exactly does this mean?
I thought you meant you could enable it using a switch or button?

de_synced
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Re: Wifi unavailable

Post by de_synced » Thu Jun 06, 2019 5:31 pm

JeremyB wrote:
Thu Jun 06, 2019 5:27 pm
de_synced wrote:
Thu Jun 06, 2019 5:20 pm
JeremyB wrote:
Thu Jun 06, 2019 5:18 pm
Those results still showed rfkill hard block
I thought you couldn’t remove hard blocks via normal means. So what exactly does this mean?
I thought you meant you could enable it using a switch or button?
There is a option under settings which allows WiFi to be turned on or off, however it makes no different either way as no networks are detected, there are no physical bottom that turns the adapter on.

I’ve noticed that intel hosts the files for my driver(Intel® Wireless-AC 9260), they have been placed into the appropriate directory yet still no wireless network.

JeremyB
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Re: Wifi unavailable

Post by JeremyB » Thu Jun 06, 2019 5:40 pm

Try going into BIOS/UEFI settings and choose reset to defaults, see if that clears the hard block

de_synced
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Re: Wifi unavailable

Post by de_synced » Fri Jun 07, 2019 4:03 am

JeremyB wrote:
Thu Jun 06, 2019 5:40 pm
Try going into BIOS/UEFI settings and choose reset to defaults, see if that clears the hard block
I re-copied the files from the manufacturer and reset the bios, it seems to be working now. Thanks for the help.

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