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Desktop - Cinnamon 19.1 Keeps Dropping Wifi

Posted: Sun Sep 08, 2019 6:32 pm
by jameswjd
Afternoon. Just installed Cinnamon 19.1 in my desktop a few weeks ago. Pleased with the distro in general, not so happy with the wifi capability. It continually drops my wifi with no discernable cause. I am using a Panda PAU09 wifi adapter.

My wife and I are using Comcast Broadband. The signal is VERY strong and consistent (checked it with two very highly regarded independent sources). My wife never has had any wifi connectivity problems with either her Laptop (running Windows) or her iPad. We also have no wifi connectivity issues with our Roku for our Tvs downstairs or upstairs. And I had not wifi problems when I was running Windows on my desktop prior to switching to Linux. So, the problem is clearly not the internet signal nor my desktop.

I love Cinnamon so far, but this has gone from being a minor annoyance to an ongoing frustration. I would greatly appreciate any and all help to resolve the wifi issue.

Here is a summary of my current DESKTOP System:

Operating System: 19.1
Cinnamon Version: 4.0.10
Linux Kernel: 4.15.0-58-generic
Processor: Intel Core i5-4460, CPU @ 3.20GHzx4
Memory: 7.2GiB
Hard Drive: 239.3 GB
Graphics Card: Intel Xeon E3-1200 v3/4th Gen Core Processor Integrated Graphics Controller
Wifi Adapter: Panda PAU09

Thank you very much.

James

Btw - Please keep in mind this is my first exposure to Linux and Mint. So my skill set is still rather minimal.

Re: Desktop - Cinnamon 19.1 Keeps Dropping Wifi

Posted: Mon Sep 09, 2019 8:26 am
by Larry78723
Please post an inxi -Fxz report. This will give us a concise overview of your hardware and on how Mint sees it.

Here is how to generate the report and post it:

Open a terminal window (Ctrl-Alt-t). Make it fullscreen to avoid unneeded linebreaks or chopped lines. Execute the command

Code: Select all

 inxi -Fxzd 
exactly as it has been typed here.

Mark the complete text output which the command will display with your mouse.
Press the keyboard shortcut <Shift><Ctrl>C to copy the marked text into the clipboard.
Enclose the results between the code markers by selecting </> from the mini toolbar above the textbox where you type your reply then paste <Ctrl>V them in your reply between the code markers.

The results will help us to help you.

Larry

Re: Desktop - Cinnamon 19.1 Keeps Dropping Wifi

Posted: Mon Sep 09, 2019 11:43 am
by jameswjd
I just completed the Terminal Task and have the detail you requested, but can you provide a little additional detail about moving this info onto the clipboard. Where is the clipboard you are referencing? I am still unfamiliar with these aspects of Cinnamon.

Thanks.

Re: Desktop - Cinnamon 19.1 Keeps Dropping Wifi

Posted: Mon Sep 09, 2019 11:47 am
by Moem
You don't have to see or open the clipboard. Having something in the clipboard just means it's in the computer's memory buffer and ready to be pasted. That's not a Cinnamon thing or even a Linux thing; on Windows this is exactly the same.

Re: Desktop - Cinnamon 19.1 Keeps Dropping Wifi

Posted: Mon Sep 09, 2019 11:49 am
by jameswjd
Thanks, so how do I move it onto my thread? I've tried the standard Windows copy and paste and no luck.

Re: Desktop - Cinnamon 19.1 Keeps Dropping Wifi

Posted: Mon Sep 09, 2019 11:50 am
by jameswjd
System: Host: jameswjd-All-Series Kernel: 4.15.0-60-generic x86_64 bits: 64 compiler: gcc v: 7.4.0 Desktop: Cinnamon 4.0.10
Distro: Linux Mint 19.1 Tessa base: Ubuntu 18.04 bionic
Machine: Type: Desktop System: ASUS product: All Series v: N/A serial: <filter>
Mobo: ASUSTeK model: Z97-A-USB31 v: Rev 1.xx serial: <filter> UEFI [Legacy]: American Megatrends v: 0501
date: 02/12/2015
CPU: Topology: Quad Core model: Intel Core i5-4460 bits: 64 type: MCP arch: Haswell rev: 3 L2 cache: 6144 KiB
flags: lm nx pae sse sse2 sse3 sse4_1 sse4_2 ssse3 vmx bogomips: 25598
Speed: 800 MHz min/max: 800/3400 MHz Core speeds (MHz): 1: 800 2: 800 3: 800 4: 800
Graphics: Device-1: Intel Xeon E3-1200 v3/4th Gen Core Processor Integrated Graphics vendor: ASUSTeK driver: i915 v: kernel
bus ID: 00:02.0
Display: x11 server: X.Org 1.19.6 driver: modesetting unloaded: fbdev,vesa resolution: 1920x1080~60Hz
OpenGL: renderer: Mesa DRI Intel Haswell Desktop v: 4.5 Mesa 19.0.8 direct render: Yes
Audio: Device-1: Intel Xeon E3-1200 v3/4th Gen Core Processor HD Audio vendor: ASUSTeK driver: snd_hda_intel v: kernel
bus ID: 00:03.0
Device-2: Intel 9 Series Family HD Audio vendor: ASUSTeK driver: snd_hda_intel v: kernel bus ID: 00:1b.0
Sound Server: ALSA v: k4.15.0-60-generic
Network: Device-1: Intel Ethernet I218-V vendor: ASUSTeK driver: e1000e v: 3.2.6-k port: f080 bus ID: 00:19.0
IF: eno1 state: down mac: <filter>
Device-2: Ralink RT5572 Wireless Adapter type: USB driver: rt2800usb bus ID: 3-1:39
IF: wlx9cefd5fdd34c state: up mac: <filter>
Drives: Local Storage: total: 232.89 GiB used: 17.06 GiB (7.3%)
ID-1: /dev/sda vendor: Samsung model: SSD 850 EVO 250GB size: 232.89 GiB
Optical-1: /dev/sr0 vendor: ASUS model: DRW-24F1ST b rev: 1.00 dev-links: cdrom,cdrw,dvd,dvdrw
Features: speed: 48 multisession: yes audio: yes dvd: yes rw: cd-r,cd-rw,dvd-r,dvd-ram state: running
Partition: ID-1: / size: 228.23 GiB used: 17.06 GiB (7.5%) fs: ext4 dev: /dev/sda1
Sensors: System Temperatures: cpu: 29.8 C mobo: 27.8 C
Fan Speeds (RPM): cpu: 0
Info: Processes: 196 Uptime: 3h 31m Memory: 7.24 GiB used: 1010.0 MiB (13.6%) Init: systemd runlevel: 5 Compilers:
gcc: 7.4.0 Shell: bash v: 4.4.20 inxi: 3.0.27
jameswjd@jameswjd-All-Series:~$

Re: Desktop - Cinnamon 19.1 Keeps Dropping Wifi

Posted: Mon Sep 09, 2019 11:51 am
by jameswjd
Sorry, my mistake. Copy and paste does work if executed properly!

Let me know if anything else is needed, and thank you for the help.

Re: Desktop - Cinnamon 19.1 Keeps Dropping Wifi

Posted: Mon Sep 09, 2019 1:53 pm
by Larry78723
Please open a terminal window (Ctrl-Alt-t). Make it fullscreen to avoid unneeded linebreaks or chopped lines. Execute the following commands, one at a time.
rfkill list all
iwconfig
lsusb
lspci
Mark the complete text output which each command will display with your mouse.
Press the keyboard shortcut <Shift><Ctrl>C to copy the marked text into the clipboard.
Enclose the results between the code markers by selecting </> from the mini toolbar above the textbox where you type your reply then paste <Ctrl>V them in your reply between the code markers.

Larry

Re: Desktop - Cinnamon 19.1 Keeps Dropping Wifi

Posted: Mon Sep 09, 2019 2:26 pm
by jameswjd
jameswjd@jameswjd-All-Series:~$ rfkill list all
36: phy36: Wireless LAN
Soft blocked: no
Hard blocked: no
jameswjd@jameswjd-All-Series:~$ iwconfig
wlx9cefd5fdd34c IEEE 802.11 ESSID:"james"
Mode:Managed Frequency:5.805 GHz Access Point: 88:AD:43:59:A6:F0
Bit Rate=180 Mb/s Tx-Power=20 dBm
Retry short long limit:2 RTS thr:off Fragment thr:off
Power Management:on
Link Quality=58/70 Signal level=-52 dBm
Rx invalid nwid:0 Rx invalid crypt:0 Rx invalid frag:0
Tx excessive retries:0 Invalid misc:4811 Missed beacon:0

lo no wireless extensions.

eno1 no wireless extensions.

jameswjd@jameswjd-All-Series:~$ lsusb
Bus 002 Device 002: ID 8087:8001 Intel Corp.
Bus 002 Device 001: ID 1d6b:0002 Linux Foundation 2.0 root hub
Bus 006 Device 001: ID 1d6b:0003 Linux Foundation 3.0 root hub
Bus 005 Device 002: ID 046d:c077 Logitech, Inc. M105 Optical Mouse
Bus 005 Device 001: ID 1d6b:0002 Linux Foundation 2.0 root hub
Bus 001 Device 002: ID 8087:8009 Intel Corp.
Bus 001 Device 001: ID 1d6b:0002 Linux Foundation 2.0 root hub
Bus 004 Device 001: ID 1d6b:0003 Linux Foundation 3.0 root hub
Bus 003 Device 003: ID 046d:c31c Logitech, Inc. Keyboard K120
Bus 003 Device 039: ID 148f:5572 Ralink Technology, Corp. RT5572 Wireless Adapter
Bus 003 Device 001: ID 1d6b:0002 Linux Foundation 2.0 root hub
jameswjd@jameswjd-All-Series:~$ lspci
00:00.0 Host bridge: Intel Corporation 4th Gen Core Processor DRAM Controller (rev 06)
00:01.0 PCI bridge: Intel Corporation Xeon E3-1200 v3/4th Gen Core Processor PCI Express x16 Controller (rev 06)
00:02.0 VGA compatible controller: Intel Corporation Xeon E3-1200 v3/4th Gen Core Processor Integrated Graphics Controller (rev 06)
00:03.0 Audio device: Intel Corporation Xeon E3-1200 v3/4th Gen Core Processor HD Audio Controller (rev 06)
00:14.0 USB controller: Intel Corporation 9 Series Chipset Family USB xHCI Controller
00:16.0 Communication controller: Intel Corporation 9 Series Chipset Family ME Interface #1
00:19.0 Ethernet controller: Intel Corporation Ethernet Connection (2) I218-V
00:1a.0 USB controller: Intel Corporation 9 Series Chipset Family USB EHCI Controller #2
00:1b.0 Audio device: Intel Corporation 9 Series Chipset Family HD Audio Controller
00:1c.0 PCI bridge: Intel Corporation 9 Series Chipset Family PCI Express Root Port 1 (rev d0)
00:1c.3 PCI bridge: Intel Corporation 82801 PCI Bridge (rev d0)
00:1c.4 PCI bridge: Intel Corporation 9 Series Chipset Family PCI Express Root Port 5 (rev d0)
00:1d.0 USB controller: Intel Corporation 9 Series Chipset Family USB EHCI Controller #1
00:1f.0 ISA bridge: Intel Corporation Z97 Chipset LPC Controller
00:1f.2 SATA controller: Intel Corporation 9 Series Chipset Family SATA Controller [AHCI Mode]
00:1f.3 SMBus: Intel Corporation 9 Series Chipset Family SMBus Controller
03:00.0 PCI bridge: ASMedia Technology Inc. ASM1083/1085 PCIe to PCI Bridge (rev 04)
05:00.0 USB controller: ASMedia Technology Inc. ASM1142 USB 3.1 Host Controller
jameswjd@jameswjd-All-Series:~$

Re: Desktop - Cinnamon 19.1 Keeps Dropping Wifi

Posted: Mon Sep 09, 2019 4:51 pm
by JeremyB
See if this helps

Code: Select all

sudo sed -i 's/wifi.powersave = 3/wifi.powersave = 2/' /etc/NetworkManager/conf.d/default-wifi-powersave-on.conf
systemctl restart network-manager.service
That will keep Network Manager from enabling wifi power management

Re: Desktop - Cinnamon 19.1 Keeps Dropping Wifi

Posted: Mon Sep 09, 2019 6:08 pm
by jameswjd
Jeremy, after reviewing a number of comments last night regarding this problem, I followed the advice of one of your colleagues who posted Linux Mint suggestions several months ago at It's Foss about ways to address this issue for Mint wifi users. He had also recommended turning Power Management "Off." So, I followed his directions into the Terminal and changed my wifi powersave number from 3 to 2. And after saving and then rebooting, confirmed Power Management was now turned "Off."

Unfortunately, this step provided no benefit at all. The same dropping of my wifi connection continued.

Re: Desktop - Cinnamon 19.1 Keeps Dropping Wifi

Posted: Mon Sep 09, 2019 6:14 pm
by JeremyB
Check iwconfig results and it might be an issue with the wifi encryption as TKIP usually causes issues

Re: Desktop - Cinnamon 19.1 Keeps Dropping Wifi

Posted: Mon Sep 09, 2019 6:53 pm
by jameswjd
Sorry, I'm afraid you are now moving beyond my skill level and knowledge of Linux, Jeremy. My iwconfig results are included in this thread. If you see something I should pursue, then please let me know.