[SOLVED] zotac zbox ci320 wifi stopped working

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Unclerooibos
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[SOLVED] zotac zbox ci320 wifi stopped working

Post by Unclerooibos »

Hello I understand this is a ubiquitous problem but I've looked at many posts about it and it seems every machine has a different solution so I've included my pc model in the subject.
I'm using linux mint 64 MATE. I just bought my mini pc and it came with ubuntu 20.04 and that's where the trouble started. After an hour or so of use the wifi stopped working. I read that mint is easier to use than ubuntu so I installed it today. Wifi worked during installation and for a while after then it disconnected. I have a wireless dongle as well as the onboard wifi card. Neither are working. I'm assuming I have to use an ethernet cable to fix this but I'd like to know what to do first.

please forgive me if I do this wrong but this is what inxi -fxz got me in the terminal:

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uncle@uncle-ZBOX-CI320NANO-series:~$ inxi -fxz
CPU:
  Topology: Quad Core model: Intel Celeron N2930 bits: 64 type: MCP 
  arch: Silvermont rev: 8 L2 cache: 1024 KiB bogomips: 14666 
  Speed: 500 MHz min/max: 500/2166 MHz Core speeds (MHz): 1: 500 2: 500 
  3: 500 4: 500 
  Flags: 3dnowprefetch acpi aperfmperf apic arat arch_perfmon bts clflush 
  cmov constant_tsc cpuid cx16 cx8 de ds_cpl dtes64 dtherm dts epb ept erms 
  est flexpriority fpu fxsr ht ibpb ibrs ida lahf_lm lm mca mce md_clear mmx 
  monitor movbe msr mtrr nonstop_tsc nopl nx pae pat pbe pclmulqdq pdcm pebs 
  pge pni popcnt pse pse36 pti rdrand rdtscp rep_good sep smep ss sse sse2 
  sse4_1 sse4_2 ssse3 stibp syscall tm tm2 tpr_shadow tsc tsc_adjust 
  tsc_deadline_timer tsc_known_freq tsc_reliable vme vmx vnmi vpid xtopology 
  xtpr 

And here is the result for rfkill list:

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uncle@uncle-ZBOX-CI320NANO-series:~$ rfkill list
0: hci0: Bluetooth
	Soft blocked: no
	Hard blocked: no
1: phy0: Wireless LAN
	Soft blocked: no
	Hard blocked: no
I hope this makes sense to someone and I can get back to using my wifi soon!
Last edited by LockBot on Wed Dec 28, 2022 7:16 am, edited 2 times in total.
Reason: Topic automatically closed 6 months after creation. New replies are no longer allowed.
JeremyB
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Re: zotac zbox ci320 wifi stopped working

Post by JeremyB »

Post results from terminal for

Code: Select all

lspci -nnk | grep -iA3 net; iwconfig; rfkill list
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Pjotr
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Re: zotac zbox ci320 wifi stopped working

Post by Pjotr »

Een bakkie rooibos is heerlijk 's avonds! :)

If need be, establish temporary internet connection by means of your cell phone.

Please generate an overview of your system like this:
- Launch a terminal window (this is how to launch a terminal window);
- Make the terminal window full screen, to avoid chopped lines;
- Copy/paste this command into the terminal:

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inxi -Fxpmrz
(if you type: the letter F is a capital letter, and don't omit the space after inxi!)

Press Enter.

Copy/paste the output in your next message.

Do the same with the following four commands:

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rfkill list all

Code: Select all

iwconfig

Code: Select all

lsusb

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lspci
Tip: 10 things to do after installing Linux Mint 21.3 Virginia
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Unclerooibos
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Re: zotac zbox ci320 wifi stopped working

Post by Unclerooibos »

JeremyB wrote: Wed Mar 31, 2021 6:35 pm Post results from terminal for

Code: Select all

lspci -nnk | grep -iA3 net; iwconfig; rfkill list

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uncle@uncle-ZBOX-CI320NANO-series:~$ lspci -nnk | grep -A3 net; iwconfig; rfkill list
02:00.0 Ethernet controller [0200]: Realtek Semiconductor Co., Ltd. RTL8111/8168/8411 PCI Express Gigabit Ethernet Controller [10ec:8168] (rev 07)
	Subsystem: ZOTAC International (MCO) Ltd. RTL8111/8168/8411 PCI Express Gigabit Ethernet Controller [19da:8168]
	Kernel driver in use: r8169
	Kernel modules: r8169
03:00.0 Network controller [0280]: Intel Corporation Wireless 3160 [8086:08b3] (rev 83)
lo        no wireless extensions.

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wlp3s0    IEEE 802.11  ESSID:off/any  
          Mode:Managed  Access Point: Not-Associated   Tx-Power=22 dBm   
          Retry short limit:7   RTS thr:off   Fragment thr:off
          Power Management:on
          
enp2s0    no wireless extensions.

Code: Select all

0: hci0: Bluetooth
	Soft blocked: no
	Hard blocked: no
1: phy1: Wireless LAN
	Soft blocked: no
	Hard blocked: no
Unclerooibos
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Re: zotac zbox ci320 wifi stopped working

Post by Unclerooibos »

Pjotr wrote: Wed Mar 31, 2021 6:38 pm Een bakkie rooibos is heerlijk 's avonds! :)

If need be, establish temporary internet connection by means of your cell phone.

Please generate an overview of your system like this:
- Launch a terminal window (this is how to launch a terminal window);
- Make the terminal window full screen, to avoid chopped lines;
- Copy/paste this command into the terminal:

Code: Select all

inxi -Fxpmrz
(if you type: the letter F is a capital letter, and don't omit the space after inxi!)

Press Enter.

Copy/paste the output in your next message.

Do the same with the following four commands:

Code: Select all

rfkill list all

Code: Select all

iwconfig

Code: Select all

lsusb

Code: Select all

lspci

Code: Select all

uncle@uncle-ZBOX-CI320NANO-series:~$ inxi -Fxpmrz
System:    Kernel: 5.4.0-58-generic x86_64 bits: 64 compiler: gcc v: 9.3.0 Desktop: MATE 1.24.0 Distro: Linux Mint 20.1 Ulyssa 
           base: Ubuntu 20.04 focal 
Machine:   Type: Desktop System: Motherboard by ZOTAC product: ZBOX-CI320NANO series v: Rev.00 serial: <filter> 
           Mobo: ZOTAC model: ZBOX-CI320NANO series v: Rev.00 serial: <filter> UEFI [Legacy]: American Megatrends v: B219P023 
           date: 03/04/2015 
Memory:    RAM: total: 1.83 GiB used: 832.9 MiB (44.3%) 
           RAM Report: permissions: Unable to run dmidecode. Root privileges required. 
CPU:       Topology: Quad Core model: Intel Celeron N2930 bits: 64 type: MCP arch: Silvermont rev: 8 L2 cache: 1024 KiB 
           flags: lm nx pae sse sse2 sse3 sse4_1 sse4_2 ssse3 vmx bogomips: 14666 
           Speed: 2168 MHz min/max: 500/2166 MHz Core speeds (MHz): 1: 2167 2: 2167 3: 2167 4: 2168 
Graphics:  Device-1: Intel Atom Processor Z36xxx/Z37xxx Series Graphics & Display vendor: ZOTAC driver: i915 v: kernel 
           bus ID: 00:02.0 
           Display: x11 server: X.Org 1.20.8 driver: modesetting unloaded: fbdev,vesa resolution: 1366x768~60Hz 
           OpenGL: renderer: Mesa DRI Intel HD Graphics (BYT) v: 4.2 Mesa 20.0.8 direct render: Yes 
Audio:     Device-1: Intel Atom Processor Z36xxx/Z37xxx Series High Definition Audio vendor: ZOTAC driver: snd_hda_intel 
           v: kernel bus ID: 00:1b.0 
           Sound Server: ALSA v: k5.4.0-58-generic 
Network:   Device-1: Realtek RTL8111/8168/8411 PCI Express Gigabit Ethernet vendor: ZOTAC driver: r8169 v: kernel port: e000 
           bus ID: 02:00.0 
           IF: enp2s0 state: down mac: <filter> 
           Device-2: Intel Wireless 3160 driver: iwlwifi v: kernel port: e000 bus ID: 03:00.0 
           IF: wlp3s0 state: down mac: <filter> 
           Device-3: Ralink MT7601U Wireless Adapter type: USB driver: usb-network bus ID: 1-35:35 
Drives:    Local Storage: total: 61.45 GiB used: 10.43 GiB (17.0%) 
           ID-1: /dev/mmcblk0 model: SD02G size: 1.83 GiB 
           ID-2: /dev/sda vendor: Foresee model: 64GB SSD size: 59.62 GiB 
Partition: ID-1: / size: 57.94 GiB used: 10.43 GiB (18.0%) fs: ext4 dev: /dev/sda5 
           ID-2: /boot/efi size: 511.0 MiB used: 4 KiB (0.0%) fs: vfat dev: /dev/sda1 
           ID-3: /media/uncle/20E1-EFB1 size: 1.83 GiB used: 96 KiB (0.0%) fs: vfat dev: /dev/mmcblk0p1 
Sensors:   System Temperatures: cpu: 57.0 C mobo: N/A 
           Fan Speeds (RPM): N/A 
Repos:     No active apt repos in: /etc/apt/sources.list 
           Active apt repos in: /etc/apt/sources.list.d/official-package-repositories.list 
           1: deb http://packages.linuxmint.com ulyssa main upstream import backport #id:linuxmint_main
           2: deb http://archive.ubuntu.com/ubuntu focal main restricted universe multiverse
           3: deb http://archive.ubuntu.com/ubuntu focal-updates main restricted universe multiverse
           4: deb http://archive.ubuntu.com/ubuntu focal-backports main restricted universe multiverse
           5: deb http://security.ubuntu.com/ubuntu/ focal-security main restricted universe multiverse
           6: deb http://archive.canonical.com/ubuntu/ focal partner
Info:      Processes: 201 Uptime: 4h 45m Init: systemd runlevel: 5 Compilers: gcc: 9.3.0 Shell: bash v: 5.0.17 inxi: 3.0.38 

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uncle@uncle-ZBOX-CI320NANO-series:~$ rfkill list all
0: hci0: Bluetooth
	Soft blocked: no
	Hard blocked: no
1: phy1: Wireless LAN
	Soft blocked: no
	Hard blocked: no

Code: Select all

uncle@uncle-ZBOX-CI320NANO-series:~$ iwconfig
lo        no wireless extensions.

wlp3s0    IEEE 802.11  ESSID:off/any  
          Mode:Managed  Access Point: Not-Associated   Tx-Power=22 dBm   
          Retry short limit:7   RTS thr:off   Fragment thr:off
          Power Management:on
          
enp2s0    no wireless extensions.

Code: Select all

uncle@uncle-ZBOX-CI320NANO-series:~$ lsusb
Bus 002 Device 001: ID 1d6b:0003 Linux Foundation 3.0 root hub
Bus 001 Device 035: ID 148f:7601 Ralink Technology, Corp. MT7601U Wireless Adapter
Bus 001 Device 006: ID 045e:00db Microsoft Corp. Natural Ergonomic Keyboard 4000 V1.0
Bus 001 Device 005: ID 045e:0059 Microsoft Corp. Wireless IntelliMouse Explorer
Bus 001 Device 003: ID 2109:2812 VIA Labs, Inc. VL812 Hub
Bus 001 Device 002: ID 8087:07dc Intel Corp. 
Bus 001 Device 001: ID 1d6b:0002 Linux Foundation 2.0 root hub

Code: Select all

uncle@uncle-ZBOX-CI320NANO-series:~$ lspci
00:00.0 Host bridge: Intel Corporation Atom Processor Z36xxx/Z37xxx Series SoC Transaction Register (rev 0e)
00:02.0 VGA compatible controller: Intel Corporation Atom Processor Z36xxx/Z37xxx Series Graphics & Display (rev 0e)
00:12.0 SD Host controller: Intel Corporation Atom Processor Z36xxx/Z37xxx Series SDIO Controller (rev 0e)
00:13.0 SATA controller: Intel Corporation Atom Processor E3800 Series SATA AHCI Controller (rev 0e)
00:14.0 USB controller: Intel Corporation Atom Processor Z36xxx/Z37xxx, Celeron N2000 Series USB xHCI (rev 0e)
00:17.0 SD Host controller: Intel Corporation Atom Processor E3800 Series eMMC 4.5 Controller (rev 0e)
00:1a.0 Encryption controller: Intel Corporation Atom Processor Z36xxx/Z37xxx Series Trusted Execution Engine (rev 0e)
00:1b.0 Audio device: Intel Corporation Atom Processor Z36xxx/Z37xxx Series High Definition Audio Controller (rev 0e)
00:1c.0 PCI bridge: Intel Corporation Atom Processor E3800 Series PCI Express Root Port 1 (rev 0e)
00:1c.1 PCI bridge: Intel Corporation Atom Processor E3800 Series PCI Express Root Port 2 (rev 0e)
00:1c.2 PCI bridge: Intel Corporation Atom Processor E3800 Series PCI Express Root Port 3 (rev 0e)
00:1c.3 PCI bridge: Intel Corporation Atom Processor E3800 Series PCI Express Root Port 4 (rev 0e)
00:1f.0 ISA bridge: Intel Corporation Atom Processor Z36xxx/Z37xxx Series Power Control Unit (rev 0e)
00:1f.3 SMBus: Intel Corporation Atom Processor E3800 Series SMBus Controller (rev 0e)
02:00.0 Ethernet controller: Realtek Semiconductor Co., Ltd. RTL8111/8168/8411 PCI Express Gigabit Ethernet Controller (rev 07)
03:00.0 Network controller: Intel Corporation Wireless 3160 (rev 83)
sleeper12
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Re: zotac zbox ci320 wifi stopped working

Post by sleeper12 »

Turn power management off & see if that helps:

Code: Select all

 sudo sed -i 's/3/2/' /etc/NetworkManager/conf.d/default-wifi-powersave-on.conf 
Reboot
Unclerooibos
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Re: zotac zbox ci320 wifi stopped working

Post by Unclerooibos »

sleeper12 wrote: Wed Mar 31, 2021 11:49 pm Turn power management off & see if that helps:

Code: Select all

 sudo sed -i 's/3/2/' /etc/NetworkManager/conf.d/default-wifi-powersave-on.conf 
Reboot
Thanks I copied and pasted it into the terminal as is it asked me for my password and appeared to work but I rebooted and still no luck with the wifi.
Thanks for all the help so far folks I'm sure I'll get this figured out soon!
Unclerooibos
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Re: zotac zbox ci320 wifi stopped working

Post by Unclerooibos »

I tried connecting again and it worked. Looks like turning off power management did the trick. Thank you everyone!
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