Unable to connect to VPN on Mint 20.1 laptop

[SmokeRings]

Wasn't sure where to put this since I didn't see a new thread button in networking.

I got my boyfriend into Mint and he set it up on his laptop. It worked perfectly until it stopped connecting online on wifi or ethernet. Sometimes it will briefly connect after a reboot and then quit working again. For ethernet, it shows the cable plugged in and connected. For wifi it says it's connected but nothing will load. The laptop is dual boot with Windows 10 and Mint Cinnamon 20.1 and it connects fine on Windows, and my Mint machine connects without any issues.

I am new with troubleshooting the network settings on Linux and hopefully it's something simple. I have tried turning IPv6 off and secure boot is disabled. Any help would be greatly appreciated!

Here is the output of inxi -Fxxxrz.

Code: Select all

System:
  Kernel: 5.4.0-72-generic x86_64 bits: 64 compiler: gcc v: 9.3.0 
  Desktop: Cinnamon 4.8.6 wm: muffin 4.8.1 dm: LightDM 1.30.0 
  Distro: Linux Mint 20.1 Ulyssa base: Ubuntu 20.04 focal 
Machine:
  Type: Laptop System: Micro-Star product: GF63 Thin 9SCSR v: REV:1.0 
  serial: <filter> Chassis: type: 10 serial: <filter> 
  Mobo: Micro-Star model: MS-16R4 v: REV:1.0 serial: <filter> 
  UEFI: American Megatrends v: E16R4IMS.504 date: 04/21/2020 
Battery:
  ID-1: BAT1 charge: 39.3 Wh condition: 49.0/51.3 Wh (96%) volts: 11.9/11.4 
  model: MSI Corp. MS-16R4 type: Li-ion serial: N/A status: Discharging 
CPU:
  Topology: 6-Core model: Intel Core i7-9750H bits: 64 type: MT MCP 
  arch: Kaby Lake rev: D L2 cache: 12.0 MiB 
  flags: avx avx2 lm nx pae sse sse2 sse3 sse4_1 sse4_2 ssse3 vmx 
  bogomips: 62399 
  Speed: 900 MHz min/max: 800/4500 MHz Core speeds (MHz): 1: 900 2: 900 
  3: 900 4: 900 5: 900 6: 900 7: 900 8: 900 9: 900 10: 900 11: 900 12: 900 
Graphics:
  Device-1: Intel UHD Graphics 630 vendor: Micro-Star MSI driver: i915 
  v: kernel bus ID: 00:02.0 chip ID: 8086:3e9b 
  Device-2: NVIDIA vendor: Micro-Star MSI driver: nvidia v: 460.73.01 
  bus ID: 01:00.0 chip ID: 10de:1f95 
  Display: x11 server: X.Org 1.20.9 driver: modesetting,nvidia 
  unloaded: fbdev,nouveau,vesa resolution: 1920x1080~60Hz 
  OpenGL: renderer: GeForce GTX 1650 Ti with Max-Q Design/PCIe/SSE2 
  v: 4.6.0 NVIDIA 460.73.01 direct render: Yes 
Audio:
  Device-1: Intel Cannon Lake PCH cAVS vendor: Micro-Star MSI 
  driver: snd_hda_intel v: kernel bus ID: 00:1f.3 chip ID: 8086:a348 
  Sound Server: ALSA v: k5.4.0-72-generic 
Network:
  Device-1: Intel Wireless-AC 9560 [Jefferson Peak] driver: iwlwifi 
  v: kernel port: 5000 bus ID: 00:14.3 chip ID: 8086:a370 
  IF: wlo1 state: down mac: <filter> 
  Device-2: Realtek RTL8111/8168/8411 PCI Express Gigabit Ethernet 
  vendor: Micro-Star MSI driver: r8169 v: kernel port: 3000 bus ID: 03:00.0 
  chip ID: 10ec:8168 
  IF: enp3s0 state: up speed: 1000 Mbps duplex: full mac: <filter> 
  IF-ID-1: vpn state: unknown speed: N/A duplex: N/A mac: N/A 
Drives:
  Local Storage: total: 476.94 GiB used: 16.62 GiB (3.5%) 
  ID-1: /dev/nvme0n1 vendor: Kingston model: RBUSNS8154P3512GJ5 
  size: 476.94 GiB speed: 15.8 Gb/s lanes: 2 serial: <filter> rev: E8FK12.D 
  scheme: GPT 
Partition:
  ID-1: / size: 56.80 GiB used: 16.58 GiB (29.2%) fs: ext4 
  dev: /dev/nvme0n1p6 
Sensors:
  System Temperatures: cpu: 56.0 C mobo: N/A gpu: nvidia temp: 43 C 
  Fan Speeds (RPM): N/A 
Repos:
  No active apt repos in: /etc/apt/sources.list 
  Active apt repos in: /etc/apt/sources.list.d/additional-repositories.list 
  1: deb http://mirror.fsf.org/trisquel/ toutatis-updates main
  Active apt repos in: /etc/apt/sources.list.d/brave-browser-release.list 
  1: deb [signed-by=/usr/share/keyrings/brave-browser-archive-keyring.gpg arch=amd64] https://brave-browser-apt-release.s3.brave.com/ stable main
  Active apt repos in: /etc/apt/sources.list.d/checkra1n.list 
  1: deb https://assets.checkra.in/debian /
  Active apt repos in: /etc/apt/sources.list.d/linrunner-tlp-focal.list 
  1: deb http://ppa.launchpad.net/linrunner/tlp/ubuntu focal main
  Active apt repos in: /etc/apt/sources.list.d/official-package-repositories.list 
  1: deb http://packages.linuxmint.com ulyssa main upstream import backport #id:linuxmint_main
  2: deb http://archive.ubuntu.com/ubuntu focal main restricted universe multiverse
  3: deb http://archive.ubuntu.com/ubuntu focal-updates main restricted universe multiverse
  4: deb http://archive.ubuntu.com/ubuntu focal-backports main restricted universe multiverse
  5: deb http://security.ubuntu.com/ubuntu/ focal-security main restricted universe multiverse
  6: deb http://archive.canonical.com/ubuntu/ focal partner
  Active apt repos in: /etc/apt/sources.list.d/riot-im.list 
  1: deb [signed-by=/usr/share/keyrings/riot-im-archive-keyring.gpg] https://packages.riot.im/debian/ default main
Info:
  Processes: 314 Uptime: 7m Memory: 7.62 GiB used: 1.77 GiB (23.3%) 
  Init: systemd v: 245 runlevel: 5 Compilers: gcc: 9.3.0 alt: 9 Shell: bash 
  v: 5.0.17 running in: gnome-terminal inxi: 3.0.38 

[sleeper12]

You may need to disable fast boot & fast startup.

[SmokeRings]

Thank you! So far it is working now.

The internet is working on the laptop until we try to turn on the Mullvad VPN, which works fine on my computer. It spins and never connects. Any ideas on what could be preventing it from connecting?

[sleeper12]

No idea, have you tried rebooting? If that doesn't help, someone else may know.

[sleeper12]

Maybe change your Subject line here to mention the VPN problem.

[hglee]

The internet is working on the laptop until we try to turn on the Mullvad VPN, which works fine on my computer. It spins and never connects. Any ideas on what could be preventing it from connecting?

You were having connection problems earlier with that system. Purge and reinstall Mullvad, to make sure its Kill Switch isn't confused.