Linux Mint Forums

Posted: **Sat Jan 31, 2015 1:30 am**

Once I started using Mint 17 I started to experience periodic freezes where i had to hard restart the machine. Updating to 17.1 did not fix it. I then noticed that freezing only occurred when Firefox was open. I stopped using Firefox and started using Chromium and the freeze problem stopped. However, now that I am using Chromium I get a Snap error that blows up the browser tab whenever i try to view a video. So, I'm back to using Firefox and will deal with the freezeups when they happen. Any ideas why My machine is freezing? It is a new Acer Aspire ES1-512-c88m with 4Gb memory. Is this a known issue? Will it be fixed eventually with Firefox upgrades? I tried to follow the Chromium error checking but couldn't really sort out the issue. It seems that Flash does not work right in Chromium.

Posted: **Sat Jan 31, 2015 8:28 am**

Hello, funinthesun.

Once I started using Mint 17 I started to experience periodic freezes where i had to hard restart the machine. Updating to 17.1 did not fix it.

Have you checked the logfiles

~/.xsession-errors
/var/log/syslog
/var/log/syslog.1 (previous syslog)
/var/log/Xorg.0.log
/var/log/Xorg.0.log.old (previous Xorg.0.log)

for error messages which were logged around the time that the freezes occured? More likely than not such freezes will be related to the video drive software in use. (Of course, it may be something else.)
About hard resetting:
Have you tried pressing <Ctrl><Alt><Backspace> instead? Provided it really is the GUI only which freezes then pressing <Ctrl><Alt><Backspace> will terminate it and take you back to the MDM login screen.
Provided this works, resetting the GUI is better than hard resetting the whole machine, in particular because no filesystem corruption will occur. Hard resetting will cause filesystem inconsistencies sooner or later.
<Ctrl><Alt><Backspace> will not be a solution, but a temporary workaround.

In order to troubleshoot such freezes we should get a concise overview of your system specifications. Please, post the screen output of the terminal command

Code: Select all

inxi -Fxz

(capital F, lowercase x, lowercase z)

Cheers,
Karl

Posted: **Tue Feb 10, 2015 12:33 am**

I finally got it to freeze up again. ctrl alt back didn't do anything. I had to hard restart again.
Here is the sys log up till the freeze up

Code: Select all

Feb  9 21:20:28 coyote-Aspire-ES1-512 kernel: [ 8241.707349]  0000077d 00000003 e633decc f7be0b40 e633de80 c10b96c4 6ed90f64 0000077d
Feb  9 21:20:28 coyote-Aspire-ES1-512 kernel: [ 8241.707360]  e633decc 0000077e f688cde4 e633decc 00000003 00000003 e633de9c c151ebab
Feb  9 21:20:28 coyote-Aspire-ES1-512 kernel: [ 8241.707369]  e633dec4 00000000 f7be2520 f59933c0 00000003 e633dee0 c1523305 00000000
Feb  9 21:20:28 coyote-Aspire-ES1-512 kernel: [ 8241.707378] Call Trace:
Feb  9 21:20:28 coyote-Aspire-ES1-512 kernel: [ 8241.707385]  [<c10b96c4>] get_cpu_idle_time_us+0x64/0xe0
Feb  9 21:20:28 coyote-Aspire-ES1-512 kernel: [ 8241.707392]  [<c151ebab>] get_cpu_idle_time+0x1b/0xc0
Feb  9 21:20:28 coyote-Aspire-ES1-512 kernel: [ 8241.707398]  [<c1523305>] dbs_check_cpu+0xb5/0x130
Feb  9 21:20:28 coyote-Aspire-ES1-512 kernel: [ 8241.707403]  [<c15224d7>] od_dbs_timer+0x77/0x120
Feb  9 21:20:28 coyote-Aspire-ES1-512 kernel: [ 8241.707409]  [<c106eb4b>] process_one_work+0x11b/0x3b0
Feb  9 21:20:28 coyote-Aspire-ES1-512 kernel: [ 8241.707414]  [<c106f749>] worker_thread+0xf9/0x380
Feb  9 21:20:28 coyote-Aspire-ES1-512 kernel: [ 8241.707419]  [<c106f650>] ? rescuer_thread+0x340/0x340
Feb  9 21:20:28 coyote-Aspire-ES1-512 kernel: [ 8241.707425]  [<c1074f21>] kthread+0xa1/0xc0
Feb  9 21:20:28 coyote-Aspire-ES1-512 kernel: [ 8241.707431]  [<c1659b37>] ret_from_kernel_thread+0x1b/0x28
Feb  9 21:20:28 coyote-Aspire-ES1-512 kernel: [ 8241.707436]  [<c1074e80>] ? kthread_create_on_node+0x150/0x150
Feb  9 21:20:28 coyote-Aspire-ES1-512 kernel: [ 8241.707439] Code: fa ff 89 d1 ba 40 42 0f 00 f7 ea 89 cb c1 fb 1f 01 c8 11 da 8b 5d 10 89 03 89 53 04 83 c4 04 5b 5e 5f 5d c3 8d b4 26 00 00 00 00 <8b> 75 08 8b 7d 0c 2b 72 68 89 55 f0 1b 7a 6c e8 fc 83 fc ff 8b
Feb  9 21:20:28 coyote-Aspire-ES1-512 kernel: [ 8241.707495] NMI backtrace for cpu 3
Feb  9 21:20:28 coyote-Aspire-ES1-512 kernel: [ 8241.707503] CPU: 3 PID: 0 Comm: swapper/3 Tainted: G        WC   3.13.0-24-generic #47-Ubuntu
Feb  9 21:20:28 coyote-Aspire-ES1-512 kernel: [ 8241.707507] Hardware name: Acer Aspire ES1-512/Aspire ES1-512, BIOS V1.06 08/11/2014
Feb  9 21:20:28 coyote-Aspire-ES1-512 kernel: [ 8241.707511] task: f68e26d0 ti: f68ec000 task.ti: f68ec000
Feb  9 21:20:28 coyote-Aspire-ES1-512 kernel: [ 8241.707515] EIP: 0060:[<c10376ef>] EFLAGS: 00200046 CPU: 3
Feb  9 21:20:28 coyote-Aspire-ES1-512 kernel: [ 8241.707520] EIP is at mwait_idle_with_hints+0x4f/0x70
Feb  9 21:20:28 coyote-Aspire-ES1-512 kernel: [ 8241.707523] EAX: 00000000 EBX: f68ec000 ECX: 00000001 EDX: 00000000
Feb  9 21:20:28 coyote-Aspire-ES1-512 kernel: [ 8241.707526] ESI: 00000000 EDI: 00000001 EBP: f68edf00 ESP: f68edef4
Feb  9 21:20:28 coyote-Aspire-ES1-512 kernel: [ 8241.707529]  DS: 007b ES: 007b FS: 00d8 GS: 00e0 SS: 0068
Feb  9 21:20:28 coyote-Aspire-ES1-512 kernel: [ 8241.707532] CR0: 8005003b CR2: b7721000 CR3: 2e5ba000 CR4: 001007f0
Feb  9 21:20:28 coyote-Aspire-ES1-512 kernel: [ 8241.707535] Stack:
Feb  9 21:20:28 coyote-Aspire-ES1-512 kernel: [ 8241.707537]  f6ae1c64 f6ae1c00 00000001 f68edf08 c103773d f68edf10 c139458a f68edf24
Feb  9 21:20:28 coyote-Aspire-ES1-512 kernel: [ 8241.707548]  c1394679 c195daac f6b90800 c195db08 f68edf44 c152aa41 00000001 6ed8e444
Feb  9 21:20:28 coyote-Aspire-ES1-512 kernel: [ 8241.707557]  0000077d 1f66caff 00000000 00000001 f68edf64 c152ab75 c195daac 00000003
Feb  9 21:20:28 coyote-Aspire-ES1-512 kernel: [ 8241.707566] Call Trace:
Feb  9 21:20:28 coyote-Aspire-ES1-512 kernel: [ 8241.707573]  [<c103773d>] acpi_processor_ffh_cstate_enter+0x2d/0x30
Feb  9 21:20:28 coyote-Aspire-ES1-512 kernel: [ 8241.707580]  [<c139458a>] acpi_idle_do_entry+0x10/0x2b
Feb  9 21:20:28 coyote-Aspire-ES1-512 kernel: [ 8241.707585]  [<c1394679>] acpi_idle_enter_c1+0x4e/0x6d
Feb  9 21:20:28 coyote-Aspire-ES1-512 kernel: [ 8241.707592]  [<c152aa41>] cpuidle_enter_state+0x31/0xd0
Feb  9 21:20:28 coyote-Aspire-ES1-512 kernel: [ 8241.707598]  [<c152ab75>] cpuidle_idle_call+0x95/0x1c0
Feb  9 21:20:28 coyote-Aspire-ES1-512 kernel: [ 8241.707604]  [<c10174dd>] arch_cpu_idle+0xd/0x30
Feb  9 21:20:28 coyote-Aspire-ES1-512 kernel: [ 8241.707610]  [<c10a5399>] cpu_startup_entry+0x1c9/0x210
Feb  9 21:20:28 coyote-Aspire-ES1-512 kernel: [ 8241.707616]  [<c103a2a3>] ? setup_APIC_timer+0xe3/0x130
Feb  9 21:20:28 coyote-Aspire-ES1-512 kernel: [ 8241.707621]  [<c10388a8>] start_secondary+0x208/0x2d0
Feb  9 21:20:28 coyote-Aspire-ES1-512 kernel: [ 8241.707624] Code: a9 00 00 00 02 75 2d 31 d2 8d 43 08 89 d1 0f 01 c8 0f ae f0 89 f6 89 e0 25 00 e0 ff ff 8b 40 08 a8 08 75 07 89 f0 89 f9 0f 01 c9 <5b> 5e 5f 5d c3 8d 74 26 00 0f ae 7b 08 89 e3 81 e3 00 e0 ff ff
Feb  9 21:20:53 coyote-Aspire-ES1-512 kernel: [ 8266.526199] BUG: soft lockup - CPU#1 stuck for 22s! [plugin-containe:2561]
Feb  9 21:20:53 coyote-Aspire-ES1-512 kernel: [ 8266.526206] Modules linked in: ctr ccm rfcomm bnep binfmt_misc acer_wmi sparse_keymap uvcvideo videobuf2_vmalloc rts5139(C) videobuf2_memops videobuf2_core joydev videodev snd_hda_codec_hdmi snd_hda_codec_realtek snd_hda_intel snd_hda_codec snd_hwdep snd_pcm intel_rapl snd_page_alloc coretemp snd_seq_midi snd_seq_midi_event kvm_intel kvm arc4 snd_rawmidi ath9k ath9k_common snd_seq ath9k_hw crc32_pclmul ath snd_seq_device mac80211 serio_raw snd_timer cfg80211 btusb snd bluetooth soundcore mac_hid parport_pc ppdev lp parport hid_generic usbhid hid usb_storage i915 i2c_algo_bit drm_kms_helper drm psmouse r8169 ahci mii libahci video wmi
Feb  9 21:20:53 coyote-Aspire-ES1-512 kernel: [ 8266.526283] CPU: 1 PID: 2561 Comm: plugin-containe Tainted: G        WC   3.13.0-24-generic #47-Ubuntu
Feb  9 21:20:53 coyote-Aspire-ES1-512 kernel: [ 8266.526286] Hardware name: Acer Aspire ES1-512/Aspire ES1-512, BIOS V1.06 08/11/2014
Feb  9 21:20:53 coyote-Aspire-ES1-512 kernel: [ 8266.526290] task: f60919e0 ti: ee760000 task.ti: ee760000
Feb  9 21:20:53 coyote-Aspire-ES1-512 kernel: [ 8266.526295] EIP: 0060:[<c1652597>] EFLAGS: 00200202 CPU: 1
Feb  9 21:20:53 coyote-Aspire-ES1-512 kernel: [ 8266.526302] EIP is at _raw_spin_lock+0x37/0x50
Feb  9 21:20:53 coyote-Aspire-ES1-512 kernel: [ 8266.526306] EAX: 00004d94 EBX: 0000007c ECX: c1adb6e8 EDX: 0000007a
Feb  9 21:20:53 coyote-Aspire-ES1-512 kernel: [ 8266.526309] ESI: 0000007c EDI: c1adb6e8 EBP: ee761e48 ESP: ee761e40
Feb  9 21:20:53 coyote-Aspire-ES1-512 kernel: [ 8266.526313]  DS: 007b ES: 007b FS: 00d8 GS: 00e0 SS: 0068
Feb  9 21:20:53 coyote-Aspire-ES1-512 kernel: [ 8266.526316] CR0: 80050033 CR2: ae947000 CR3: 3595c000 CR4: 001007f0
Feb  9 21:20:53 coyote-Aspire-ES1-512 kernel: [ 8266.526319] Stack:
Feb  9 21:20:53 coyote-Aspire-ES1-512 kernel: [ 8266.526321]  00000000 ee761e74 ee761f00 c10bbad7 ee761e74 ee761e70 00000000 f60919e0
Feb  9 21:20:53 coyote-Aspire-ES1-512 kernel: [ 8266.526331]  00000002 b2193e04 00000000 00000000 c1adb6e8 00000064 ee761e78 ee761e78
Feb  9 21:20:53 coyote-Aspire-ES1-512 kernel: [ 8266.526340]  c1adb6ec c1adb6ec f60919e0 c1adb6e8 b2193000 f61a9a40 00000e04 00000000
Feb  9 21:20:53 coyote-Aspire-ES1-512 kernel: [ 8266.526350] Call Trace:
Feb  9 21:20:53 coyote-Aspire-ES1-512 kernel: [ 8266.526360]  [<c10bbad7>] futex_wait+0xc7/0x240
Feb  9 21:20:53 coyote-Aspire-ES1-512 kernel: [ 8266.526369]  [<c118ded4>] ? file_update_time+0x74/0xa0
Feb  9 21:20:53 coyote-Aspire-ES1-512 kernel: [ 8266.526375]  [<c117dac0>] ? pipe_write+0x330/0x480
Feb  9 21:20:53 coyote-Aspire-ES1-512 kernel: [ 8266.526382]  [<c10bda22>] do_futex+0xc2/0x660
Feb  9 21:20:53 coyote-Aspire-ES1-512 kernel: [ 8266.526388]  [<c10be04c>] SyS_futex+0x8c/0x140
Feb  9 21:20:53 coyote-Aspire-ES1-512 kernel: [ 8266.526395]  [<c10749e6>] ? SyS_clock_gettime+0x56/0x90
Feb  9 21:20:53 coyote-Aspire-ES1-512 kernel: [ 8266.526401]  [<c1659bcd>] sysenter_do_call+0x12/0x28
Feb  9 21:20:53 coyote-Aspire-ES1-512 kernel: [ 8266.526407]  [<c1650000>] ? wait_for_completion_interruptible_timeout+0x30/0x150
Feb  9 21:20:53 coyote-Aspire-ES1-512 kernel: [ 8266.526409] Code: ba 00 02 00 00 f0 66 0f c1 10 0f b6 c6 38 d0 75 04 5b 5e 5d c3 83 e0 fe 89 c3 0f b6 f0 b8 00 80 00 00 0f b6 11 38 d3 74 e8 f3 90 <83> e8 01 75 f2 89 c8 89 f2 8d b6 00 00 00 00 eb e1 90 8d b4 26
Feb  9 21:20:53 coyote-Aspire-ES1-512 kernel: [ 8266.550218] BUG: soft lockup - CPU#2 stuck for 22s! [Chrome_ChildThr:2562]
Feb  9 21:20:53 coyote-Aspire-ES1-512 kernel: [ 8266.550225] Modules linked in: ctr ccm rfcomm bnep binfmt_misc acer_wmi sparse_keymap uvcvideo videobuf2_vmalloc rts5139(C) videobuf2_memops videobuf2_core joydev videodev snd_hda_codec_hdmi snd_hda_codec_realtek snd_hda_intel snd_hda_codec snd_hwdep snd_pcm intel_rapl snd_page_alloc coretemp snd_seq_midi snd_seq_midi_event kvm_intel kvm arc4 snd_rawmidi ath9k ath9k_common snd_seq ath9k_hw crc32_pclmul ath snd_seq_device mac80211 serio_raw snd_timer cfg80211 btusb snd bluetooth soundcore mac_hid parport_pc ppdev lp parport hid_generic usbhid hid usb_storage i915 i2c_algo_bit drm_kms_helper drm psmouse r8169 ahci mii libahci video wmi
Feb  9 21:20:53 coyote-Aspire-ES1-512 kernel: [ 8266.550302] CPU: 2 PID: 2562 Comm: Chrome_ChildThr Tainted: G        WC   3.13.0-24-generic #47-Ubuntu
Feb  9 21:20:53 coyote-Aspire-ES1-512 kernel: [ 8266.550305] Hardware name: Acer Aspire ES1-512/Aspire ES1-512, BIOS V1.06 08/11/2014
Feb  9 21:20:53 coyote-Aspire-ES1-512 kernel: [ 8266.550310] task: ee5419e0 ti: ede76000 task.ti: ede76000
Feb  9 21:20:53 coyote-Aspire-ES1-512 kernel: [ 8266.550314] EIP: 0060:[<c10bca31>] EFLAGS: 00200297 CPU: 2
Feb  9 21:20:53 coyote-Aspire-ES1-512 kernel: [ 8266.550323] EIP is at futex_wake_op+0x221/0x4d0
Feb  9 21:20:53 coyote-Aspire-ES1-512 kernel: [ 8266.550326] EAX: c1adb6ec EBX: c1adb6e0 ECX: ee761e74 EDX: 00000e08
Feb  9 21:20:53 coyote-Aspire-ES1-512 kernel: [ 8266.550330] ESI: c1adb440 EDI: 00000000 EBP: ede77f00 ESP: ede77ea4
Feb  9 21:20:53 coyote-Aspire-ES1-512 kernel: [ 8266.550333]  DS: 007b ES: 007b FS: 00d8 GS: 00e0 SS: 0068
Feb  9 21:20:53 coyote-Aspire-ES1-512 kernel: [ 8266.550336] CR0: 8005003b CR2: 8ff42000 CR3: 3595c000 CR4: 001007f0
Feb  9 21:20:53 coyote-Aspire-ES1-512 kernel: [ 8266.550340] Stack:
Feb  9 21:20:53 coyote-Aspire-ES1-512 kernel: [ 8266.550342]  00000001 ee368180 00000000 ffffffff 00000000 00000000 00000000 b2193e08
Feb  9 21:20:53 coyote-Aspire-ES1-512 kernel: [ 8266.550352]  00000000 00000001 00000004 00000001 c1adb6e8 c1adb43c b2193000 f61a9a40
Feb  9 21:20:53 coyote-Aspire-ES1-512 kernel: [ 8266.550362]  00000e08 b2193000 f61a9a40 00000e04 00000001 00000005 b2193e08 ede77f58
Feb  9 21:20:53 coyote-Aspire-ES1-512 kernel: [ 8266.550371] Call Trace:
Feb  9 21:20:53 coyote-Aspire-ES1-512 kernel: [ 8266.550380]  [<c10bda9e>] do_futex+0x13e/0x660
Feb  9 21:20:53 coyote-Aspire-ES1-512 kernel: [ 8266.550388]  [<c11b54c3>] ? ep_poll+0xd3/0x280
Feb  9 21:20:53 coyote-Aspire-ES1-512 kernel: [ 8266.550395]  [<c10b18a5>] ? __getnstimeofday+0x35/0x110
Feb  9 21:20:53 coyote-Aspire-ES1-512 kernel: [ 8266.550401]  [<c10be04c>] SyS_futex+0x8c/0x140
Feb  9 21:20:53 coyote-Aspire-ES1-512 kernel: [ 8266.550408]  [<c1652997>] syscall_call+0x7/0xb
Feb  9 21:20:53 coyote-Aspire-ES1-512 kernel: [ 8266.550414]  [<c1650000>] ? wait_for_completion_interruptible_timeout+0x30/0x150
Feb  9 21:20:53 coyote-Aspire-ES1-512 kernel: [ 8266.550417] Code: 66 90 8b 55 d8 8b 4a 04 8d 72 04 8b 39 8d 41 f4 83 ef 0c 39 ce 74 5e 89 f9 89 df 89 cb eb 14 8d 76 00 8b 43 0c 8d 48 f4 8d 43 0c <39> c6 74 44 89 d8 89 cb 83 f8 e4 74 ea 8b 55 dc 39 50 1c 75 e2
Feb  9 21:21:21 coyote-Aspire-ES1-512 kernel: [ 8294.548087] BUG: soft lockup - CPU#1 stuck for 22s! [plugin-containe:2561]
Feb  9 21:21:21 coyote-Aspire-ES1-512 kernel: [ 8294.548094] Modules linked in: ctr ccm rfcomm bnep binfmt_misc acer_wmi sparse_keymap uvcvideo videobuf2_vmalloc rts5139(C) videobuf2_memops videobuf2_core joydev videodev snd_hda_codec_hdmi snd_hda_codec_realtek snd_hda_intel snd_hda_codec snd_hwdep snd_pcm intel_rapl snd_page_alloc coretemp snd_seq_midi snd_seq_midi_event kvm_intel kvm arc4 snd_rawmidi ath9k ath9k_common snd_seq ath9k_hw crc32_pclmul ath snd_seq_device mac80211 serio_raw snd_timer cfg80211 btusb snd bluetooth soundcore mac_hid parport_pc ppdev lp parport hid_generic usbhid hid usb_storage i915 i2c_algo_bit drm_kms_helper drm psmouse r8169 ahci mii libahci video wmi
Feb  9 21:21:21 coyote-Aspire-ES1-512 kernel: [ 8294.548170] CPU: 1 PID: 2561 Comm: plugin-containe Tainted: G        WC   3.13.0-24-generic #47-Ubuntu
Feb  9 21:21:21 coyote-Aspire-ES1-512 kernel: [ 8294.548173] Hardware name: Acer Aspire ES1-512/Aspire ES1-512, BIOS V1.06 08/11/2014
Feb  9 21:21:21 coyote-Aspire-ES1-512 kernel: [ 8294.548177] task: f60919e0 ti: ee760000 task.ti: ee760000
Feb  9 21:21:21 coyote-Aspire-ES1-512 kernel: [ 8294.548182] EIP: 0060:[<c1652597>] EFLAGS: 00200202 CPU: 1
Feb  9 21:21:21 coyote-Aspire-ES1-512 kernel: [ 8294.548190] EIP is at _raw_spin_lock+0x37/0x50
Feb  9 21:21:21 coyote-Aspire-ES1-512 kernel: [ 8294.548194] EAX: 0000417f EBX: 0000007c ECX: c1adb6e8 EDX: 0000007a
Feb  9 21:21:21 coyote-Aspire-ES1-512 kernel: [ 8294.548197] ESI: 0000007c EDI: c1adb6e8 EBP: ee761e48 ESP: ee761e40
Feb  9 21:21:21 coyote-Aspire-ES1-512 kernel: [ 8294.548200]  DS: 007b ES: 007b FS: 00d8 GS: 00e0 SS: 0068
Feb  9 21:21:21 coyote-Aspire-ES1-512 kernel: [ 8294.548204] CR0: 80050033 CR2: ae947000 CR3: 3595c000 CR4: 001007f0
Feb  9 21:21:21 coyote-Aspire-ES1-512 kernel: [ 8294.548206] Stack:
Feb  9 21:21:21 coyote-Aspire-ES1-512 kernel: [ 8294.548209]  00000000 ee761e74 ee761f00 c10bbad7 ee761e74 ee761e70 00000000 f60919e0
Feb  9 21:21:21 coyote-Aspire-ES1-512 kernel: [ 8294.548219]  00000002 b2193e04 00000000 00000000 c1adb6e8 00000064 ee761e78 ee761e78
Feb  9 21:21:21 coyote-Aspire-ES1-512 kernel: [ 8294.548229]  c1adb6ec c1adb6ec f60919e0 c1adb6e8 b2193000 f61a9a40 00000e04 00000000
Feb  9 21:21:21 coyote-Aspire-ES1-512 kernel: [ 8294.548238] Call Trace:
Feb  9 21:21:21 coyote-Aspire-ES1-512 kernel: [ 8294.548248]  [<c10bbad7>] futex_wait+0xc7/0x240
Feb  9 21:21:21 coyote-Aspire-ES1-512 kernel: [ 8294.548256]  [<c118ded4>] ? file_update_time+0x74/0xa0
Feb  9 21:21:21 coyote-Aspire-ES1-512 kernel: [ 8294.548263]  [<c117dac0>] ? pipe_write+0x330/0x480
Feb  9 21:21:21 coyote-Aspire-ES1-512 kernel: [ 8294.548269]  [<c10bda22>] do_futex+0xc2/0x660
Feb  9 21:21:21 coyote-Aspire-ES1-512 kernel: [ 8294.548275]  [<c10be04c>] SyS_futex+0x8c/0x140
Feb  9 21:21:21 coyote-Aspire-ES1-512 kernel: [ 8294.548282]  [<c10749e6>] ? SyS_clock_gettime+0x56/0x90
Feb  9 21:21:21 coyote-Aspire-ES1-512 kernel: [ 8294.548288]  [<c1659bcd>] sysenter_do_call+0x12/0x28
Feb  9 21:21:21 coyote-Aspire-ES1-512 kernel: [ 8294.548294]  [<c1650000>] ? wait_for_completion_interruptible_timeout+0x30/0x150
Feb  9 21:21:21 coyote-Aspire-ES1-512 kernel: [ 8294.548296] Code: ba 00 02 00 00 f0 66 0f c1 10 0f b6 c6 38 d0 75 04 5b 5e 5d c3 83 e0 fe 89 c3 0f b6 f0 b8 00 80 00 00 0f b6 11 38 d3 74 e8 f3 90 <83> e8 01 75 f2 89 c8 89 f2 8d b6 00 00 00 00 eb e1 90 8d b4 26
Feb  9 21:21:21 coyote-Aspire-ES1-512 kernel: [ 8294.572105] BUG: soft lockup - CPU#2 stuck for 22s! [Chrome_ChildThr:2562]
Feb  9 21:21:21 coyote-Aspire-ES1-512 kernel: [ 8294.572113] Modules linked in: ctr ccm rfcomm bnep binfmt_misc acer_wmi sparse_keymap uvcvideo videobuf2_vmalloc rts5139(C) videobuf2_memops videobuf2_core joydev videodev snd_hda_codec_hdmi snd_hda_codec_realtek snd_hda_intel snd_hda_codec snd_hwdep snd_pcm intel_rapl snd_page_alloc coretemp snd_seq_midi snd_seq_midi_event kvm_intel kvm arc4 snd_rawmidi ath9k ath9k_common snd_seq ath9k_hw crc32_pclmul ath snd_seq_device mac80211 serio_raw snd_timer cfg80211 btusb snd bluetooth soundcore mac_hid parport_pc ppdev lp parport hid_generic usbhid hid usb_storage i915 i2c_algo_bit drm_kms_helper drm psmouse r8169 ahci mii libahci video wmi
Feb  9 21:21:21 coyote-Aspire-ES1-512 kernel: [ 8294.572189] CPU: 2 PID: 2562 Comm: Chrome_ChildThr Tainted: G        WC   3.13.0-24-generic #47-Ubuntu
Feb  9 21:21:21 coyote-Aspire-ES1-512 kernel: [ 8294.572192] Hardware name: Acer Aspire ES1-512/Aspire ES1-512, BIOS V1.06 08/11/2014
Feb  9 21:21:21 coyote-Aspire-ES1-512 kernel: [ 8294.572196] task: ee5419e0 ti: ede76000 task.ti: ede76000
Feb  9 21:21:21 coyote-Aspire-ES1-512 kernel: [ 8294.572200] EIP: 0060:[<c10bca2b>] EFLAGS: 00200202 CPU: 2
Feb  9 21:21:21 coyote-Aspire-ES1-512 kernel: [ 8294.572209] EIP is at futex_wake_op+0x21b/0x4d0
Feb  9 21:21:21 coyote-Aspire-ES1-512 kernel: [ 8294.572213] EAX: c1adb6ec EBX: ee761e74 ECX: ee761e74 EDX: b2193000
Feb  9 21:21:21 coyote-Aspire-ES1-512 kernel: [ 8294.572217] ESI: c1adb440 EDI: 00000000 EBP: ede77f00 ESP: ede77ea4
Feb  9 21:21:21 coyote-Aspire-ES1-512 kernel: [ 8294.572220]  DS: 007b ES: 007b FS: 00d8 GS: 00e0 SS: 0068
Feb  9 21:21:21 coyote-Aspire-ES1-512 kernel: [ 8294.572223] CR0: 8005003b CR2: 8ff42000 CR3: 3595c000 CR4: 001007f0
Feb  9 21:21:21 coyote-Aspire-ES1-512 kernel: [ 8294.572226] Stack:
Feb  9 21:21:21 coyote-Aspire-ES1-512 kernel: [ 8294.572229]  00000001 ee368180 00000000 ffffffff 00000000 00000000 00000000 b2193e08
Feb  9 21:21:21 coyote-Aspire-ES1-512 kernel: [ 8294.572239]  00000000 00000001 00000004 00000001 c1adb6e8 c1adb43c b2193000 f61a9a40
Feb  9 21:21:21 coyote-Aspire-ES1-512 kernel: [ 8294.572248]  00000e08 b2193000 f61a9a40 00000e04 00000001 00000005 b2193e08 ede77f58
Feb  9 21:21:21 coyote-Aspire-ES1-512 kernel: [ 8294.572258] Call Trace:
Feb  9 21:21:21 coyote-Aspire-ES1-512 kernel: [ 8294.572267]  [<c10bda9e>] do_futex+0x13e/0x660
Feb  9 21:21:21 coyote-Aspire-ES1-512 kernel: [ 8294.572275]  [<c11b54c3>] ? ep_poll+0xd3/0x280
Feb  9 21:21:21 coyote-Aspire-ES1-512 kernel: [ 8294.572281]  [<c10b18a5>] ? __getnstimeofday+0x35/0x110
Feb  9 21:21:21 coyote-Aspire-ES1-512 kernel: [ 8294.572287]  [<c10be04c>] SyS_futex+0x8c/0x140
Feb  9 21:21:21 coyote-Aspire-ES1-512 kernel: [ 8294.572295]  [<c1652997>] syscall_call+0x7/0xb
Feb  9 21:21:21 coyote-Aspire-ES1-512 kernel: [ 8294.572300]  [<c1650000>] ? wait_for_completion_interruptible_timeout+0x30/0x150
Feb  9 21:21:21 coyote-Aspire-ES1-512 kernel: [ 8294.572303] Code: 0f b6 c0 89 45 d0 66 90 8b 55 d8 8b 4a 04 8d 72 04 8b 39 8d 41 f4 83 ef 0c 39 ce 74 5e 89 f9 89 df 89 cb eb 14 8d 76 00 8b 43 0c <8d> 48 f4 8d 43 0c 39 c6 74 44 89 d8 89 cb 83 f8 e4 74 ea 8b 55
Feb  9 21:21:49 coyote-Aspire-ES1-512 kernel: [ 8322.569974] BUG: soft lockup - CPU#1 stuck for 22s! [plugin-containe:2561]
Feb  9 21:21:49 coyote-Aspire-ES1-512 kernel: [ 8322.569980] Modules linked in: ctr ccm rfcomm bnep binfmt_misc acer_wmi sparse_keymap uvcvideo videobuf2_vmalloc rts5139(C) videobuf2_memops videobuf2_core joydev videodev snd_hda_codec_hdmi snd_hda_codec_realtek snd_hda_intel snd_hda_codec snd_hwdep snd_pcm intel_rapl snd_page_alloc coretemp snd_seq_midi snd_seq_midi_event kvm_intel kvm arc4 snd_rawmidi ath9k ath9k_common snd_seq ath9k_hw crc32_pclmul ath snd_seq_device mac80211 serio_raw snd_timer cfg80211 btusb snd bluetooth soundcore mac_hid parport_pc ppdev lp parport hid_generic usbhid hid usb_storage i915 i2c_algo_bit drm_kms_helper drm psmouse r8169 ahci mii libahci video wmi
Feb  9 21:21:49 coyote-Aspire-ES1-512 kernel: [ 8322.570057] CPU: 1 PID: 2561 Comm: plugin-containe Tainted: G        WC   3.13.0-24-generic #47-Ubuntu
Feb  9 21:21:49 coyote-Aspire-ES1-512 kernel: [ 8322.570060] Hardware name: Acer Aspire ES1-512/Aspire ES1-512, BIOS V1.06 08/11/2014
Feb  9 21:21:49 coyote-Aspire-ES1-512 kernel: [ 8322.570064] task: f60919e0 ti: ee760000 task.ti: ee760000
Feb  9 21:21:49 coyote-Aspire-ES1-512 kernel: [ 8322.570068] EIP: 0060:[<c1652597>] EFLAGS: 00200202 CPU: 1
Feb  9 21:21:49 coyote-Aspire-ES1-512 kernel: [ 8322.570077] EIP is at _raw_spin_lock+0x37/0x50
Feb  9 21:21:49 coyote-Aspire-ES1-512 kernel: [ 8322.570080] EAX: 000047e7 EBX: 0000007c ECX: c1adb6e8 EDX: 0000007a
Feb  9 21:21:49 coyote-Aspire-ES1-512 kernel: [ 8322.570084] ESI: 0000007c EDI: c1adb6e8 EBP: ee761e48 ESP: ee761e40
Feb  9 21:21:49 coyote-Aspire-ES1-512 kernel: [ 8322.570087]  DS: 007b ES: 007b FS: 00d8 GS: 00e0 SS: 0068
Feb  9 21:21:49 coyote-Aspire-ES1-512 kernel: [ 8322.570090] CR0: 80050033 CR2: ae947000 CR3: 3595c000 CR4: 001007f0
Feb  9 21:21:49 coyote-Aspire-ES1-512 kernel: [ 8322.570093] Stack:
Feb  9 21:21:49 coyote-Aspire-ES1-512 kernel: [ 8322.570095]  00000000 ee761e74 ee761f00 c10bbad7 ee761e74 ee761e70 00000000 f60919e0
Feb  9 21:21:49 coyote-Aspire-ES1-512 kernel: [ 8322.570105]  00000002 b2193e04 00000000 00000000 c1adb6e8 00000064 ee761e78 ee761e78
Feb  9 21:21:49 coyote-Aspire-ES1-512 kernel: [ 8322.570115]  c1adb6ec c1adb6ec f60919e0 c1adb6e8 b2193000 f61a9a40 00000e04 00000000
Feb  9 21:21:49 coyote-Aspire-ES1-512 kernel: [ 8322.570124] Call Trace:
Feb  9 21:21:49 coyote-Aspire-ES1-512 kernel: [ 8322.570135]  [<c10bbad7>] futex_wait+0xc7/0x240
Feb  9 21:21:49 coyote-Aspire-ES1-512 kernel: [ 8322.570143]  [<c118ded4>] ? file_update_time+0x74/0xa0
Feb  9 21:21:49 coyote-Aspire-ES1-512 kernel: [ 8322.570149]  [<c117dac0>] ? pipe_write+0x330/0x480
Feb  9 21:21:49 coyote-Aspire-ES1-512 kernel: [ 8322.570155]  [<c10bda22>] do_futex+0xc2/0x660
Feb  9 21:21:49 coyote-Aspire-ES1-512 kernel: [ 8322.570161]  [<c10be04c>] SyS_futex+0x8c/0x140
Feb  9 21:21:49 coyote-Aspire-ES1-512 kernel: [ 8322.570168]  [<c10749e6>] ? SyS_clock_gettime+0x56/0x90
Feb  9 21:21:49 coyote-Aspire-ES1-512 kernel: [ 8322.570175]  [<c1659bcd>] sysenter_do_call+0x12/0x28
Feb  9 21:21:49 coyote-Aspire-ES1-512 kernel: [ 8322.570181]  [<c1650000>] ? wait_for_completion_interruptible_timeout+0x30/0x150
Feb  9 21:21:49 coyote-Aspire-ES1-512 kernel: [ 8322.570183] Code: ba 00 02 00 00 f0 66 0f c1 10 0f b6 c6 38 d0 75 04 5b 5e 5d c3 83 e0 fe 89 c3 0f b6 f0 b8 00 80 00 00 0f b6 11 38 d3 74 e8 f3 90 <83> e8 01 75 f2 89 c8 89 f2 8d b6 00 00 00 00 eb e1 90 8d b4 26
Feb  9 21:21:49 coyote-Aspire-ES1-512 kernel: [ 8322.593992] BUG: soft lockup - CPU#2 stuck for 23s! [Chrome_ChildThr:2562]
Feb  9 21:21:49 coyote-Aspire-ES1-512 kernel: [ 8322.593999] Modules linked in: ctr ccm rfcomm bnep binfmt_misc acer_wmi sparse_keymap uvcvideo videobuf2_vmalloc rts5139(C) videobuf2_memops videobuf2_core joydev videodev snd_hda_codec_hdmi snd_hda_codec_realtek snd_hda_intel snd_hda_codec snd_hwdep snd_pcm intel_rapl snd_page_alloc coretemp snd_seq_midi snd_seq_midi_event kvm_intel kvm arc4 snd_rawmidi ath9k ath9k_common snd_seq ath9k_hw crc32_pclmul ath snd_seq_device mac80211 serio_raw snd_timer cfg80211 btusb snd bluetooth soundcore mac_hid parport_pc ppdev lp parport hid_generic usbhid hid usb_storage i915 i2c_algo_bit drm_kms_helper drm psmouse r8169 ahci mii libahci video wmi
Feb  9 21:21:49 coyote-Aspire-ES1-512 kernel: [ 8322.594077] CPU: 2 PID: 2562 Comm: Chrome_ChildThr Tainted: G        WC   3.13.0-24-generic #47-Ubuntu
Feb  9 21:21:49 coyote-Aspire-ES1-512 kernel: [ 8322.594080] Hardware name: Acer Aspire ES1-512/Aspire ES1-512, BIOS V1.06 08/11/2014
Feb  9 21:21:49 coyote-Aspire-ES1-512 kernel: [ 8322.594084] task: ee5419e0 ti: ede76000 task.ti: ede76000
Feb  9 21:21:49 coyote-Aspire-ES1-512 kernel: [ 8322.594089] EIP: 0060:[<c10bca4e>] EFLAGS: 00200246 CPU: 2
Feb  9 21:21:49 coyote-Aspire-ES1-512 kernel: [ 8322.594097] EIP is at futex_wake_op+0x23e/0x4d0
Feb  9 21:21:49 coyote-Aspire-ES1-512 kernel: [ 8322.594101] EAX: ee761e74 EBX: c1adb6e0 ECX: c1adb6e0 EDX: f61a9a40
Feb  9 21:21:49 coyote-Aspire-ES1-512 kernel: [ 8322.594104] ESI: c1adb440 EDI: 00000000 EBP: ede77f00 ESP: ede77ea4
Feb  9 21:21:49 coyote-Aspire-ES1-512 kernel: [ 8322.594108]  DS: 007b ES: 007b FS: 00d8 GS: 00e0 SS: 0068
Feb  9 21:21:49 coyote-Aspire-ES1-512 kernel: [ 8322.594111] CR0: 8005003b CR2: 8ff42000 CR3: 3595c000 CR4: 001007f0
Feb  9 21:21:49 coyote-Aspire-ES1-512 kernel: [ 8322.594114] Stack:
Feb  9 21:21:49 coyote-Aspire-ES1-512 kernel: [ 8322.594116]  00000001 ee368180 00000000 ffffffff 00000000 00000000 00000000 b2193e08
Feb  9 21:21:49 coyote-Aspire-ES1-512 kernel: [ 8322.594126]  00000000 00000001 00000004 00000001 c1adb6e8 c1adb43c b2193000 f61a9a40
Feb  9 21:21:49 coyote-Aspire-ES1-512 kernel: [ 8322.594136]  00000e08 b2193000 f61a9a40 00000e04 00000001 00000005 b2193e08 ede77f58
Feb  9 21:21:49 coyote-Aspire-ES1-512 kernel: [ 8322.594145] Call Trace:
Feb  9 21:21:49 coyote-Aspire-ES1-512 kernel: [ 8322.594155]  [<c10bda9e>] do_futex+0x13e/0x660
Feb  9 21:21:49 coyote-Aspire-ES1-512 kernel: [ 8322.594162]  [<c11b54c3>] ? ep_poll+0xd3/0x280
Feb  9 21:21:49 coyote-Aspire-ES1-512 kernel: [ 8322.594169]  [<c10b18a5>] ? __getnstimeofday+0x35/0x110
Feb  9 21:21:49 coyote-Aspire-ES1-512 kernel: [ 8322.594175]  [<c10be04c>] SyS_futex+0x8c/0x140
Feb  9 21:21:49 coyote-Aspire-ES1-512 kernel: [ 8322.594182]  [<c1652997>] syscall_call+0x7/0xb
Feb  9 21:21:49 coyote-Aspire-ES1-512 kernel: [ 8322.594188]  [<c1650000>] ? wait_for_completion_interruptible_timeout+0x30/0x150
Feb  9 21:21:49 coyote-Aspire-ES1-512 kernel: [ 8322.594191] Code: eb 14 8d 76 00 8b 43 0c 8d 48 f4 8d 43 0c 39 c6 74 44 89 d8 89 cb 83 f8 e4 74 ea 8b 55 dc 39 50 1c 75 e2 8b 55 e0 39 50 20 75 da <8b> 55 e4 39 50 24 75 d2 8b 48 28 85 c9 0f 85 ef 01 00 00 8b 50
Feb  9 21:25:05 coyote-Aspire-ES1-512 rsyslogd: [origin software="rsyslogd" swVersion="7.4.4" x-pid="659" x-info="http://www.rsyslog.com"] start
Feb  9 21:25:

I don't know what it means or what is causing it. I have attached the machine status file like you asked. If you need to see a different log file or for some reason you want to see a longer portion of this syslog file let me know.
I got a whole series of these kinds of things leading up to the end.

Code: Select all

Feb  9 21:19:28 coyote-Aspire-ES1-512 kernel: [ 8181.194108] WARNING: CPU: 1 PID: 2561 at /build/buildd/linux-3.13.0/kernel/futex.c:836 __unqueue_futex+0x48/0x50()
Feb  9 21:19:28 coyote-Aspire-ES1-512 kernel: [ 8181.194110] Modules linked in: ctr ccm rfcomm bnep binfmt_misc acer_wmi sparse_keymap uvcvideo videobuf2_vmalloc rts5139(C) videobuf2_memops videobuf2_core joydev videodev snd_hda_codec_hdmi snd_hda_codec_realtek snd_hda_intel snd_hda_codec snd_hwdep snd_pcm intel_rapl snd_page_alloc coretemp snd_seq_midi snd_seq_midi_event kvm_intel kvm arc4 snd_rawmidi ath9k ath9k_common snd_seq ath9k_hw crc32_pclmul ath snd_seq_device mac80211 serio_raw snd_timer cfg80211 btusb snd bluetooth soundcore mac_hid parport_pc ppdev lp parport hid_generic usbhid hid usb_storage i915 i2c_algo_bit drm_kms_helper drm psmouse r8169 ahci mii libahci video wmi
Feb  9 21:19:28 coyote-Aspire-ES1-512 kernel: [ 8181.194281] CPU: 1 PID: 2561 Comm: plugin-containe Tainted: G        WC   3.13.0-24-generic #47-Ubuntu
Feb  9 21:19:28 coyote-Aspire-ES1-512 kernel: [ 8181.194285] Hardware name: Acer Aspire ES1-512/Aspire ES1-512, BIOS V1.06 08/11/2014
Feb  9 21:19:28 coyote-Aspire-ES1-512 kernel: [ 8181.194287]  00000000 00000000 ee761e00 c164b8c3 00000000 ee761e30 c10567ee c1826ffc
Feb  9 21:19:28 coyote-Aspire-ES1-512 kernel: [ 8181.194298]  00000001 00000a01 c182b4e4 00000344 c10baed8 c10baed8 00000000 ee761e74
Feb  9 21:19:28 coyote-Aspire-ES1-512 kernel: [ 8181.194309]  c1adb43c ee761e40 c10568b2 00000009 00000000 ee761e48 c10baed8 ee761f00
Feb  9 21:19:28 coyote-Aspire-ES1-512 kernel: [ 8181.194319] Call Trace:
Feb  9 21:19:28 coyote-Aspire-ES1-512 kernel: [ 8181.194326]  [<c164b8c3>] dump_stack+0x41/0x52
Feb  9 21:19:28 coyote-Aspire-ES1-512 kernel: [ 8181.194332]  [<c10567ee>] warn_slowpath_common+0x7e/0xa0
Feb  9 21:19:28 coyote-Aspire-ES1-512 kernel: [ 8181.194338]  [<c10baed8>] ? __unqueue_futex+0x48/0x50
Feb  9 21:19:28 coyote-Aspire-ES1-512 kernel: [ 8181.194344]  [<c10baed8>] ? __unqueue_futex+0x48/0x50
Feb  9 21:19:28 coyote-Aspire-ES1-512 kernel: [ 8181.194351]  [<c10568b2>] warn_slowpath_null+0x22/0x30
Feb  9 21:19:28 coyote-Aspire-ES1-512 kernel: [ 8181.194357]  [<c10baed8>] __unqueue_futex+0x48/0x50
Feb  9 21:19:28 coyote-Aspire-ES1-512 kernel: [ 8181.194363]  [<c10bbae7>] futex_wait+0xd7/0x240
Feb  9 21:19:28 coyote-Aspire-ES1-512 kernel: [ 8181.194370]  [<c10862ed>] ? __enqueue_entity+0x6d/0x80
Feb  9 21:19:28 coyote-Aspire-ES1-512 kernel: [ 8181.194376]  [<c108ac82>] ? put_prev_task_fair+0xd2/0x540
Feb  9 21:19:28 coyote-Aspire-ES1-512 kernel: [ 8181.194382]  [<c1087871>] ? set_next_entity+0xb1/0xe0
Feb  9 21:19:28 coyote-Aspire-ES1-512 kernel: [ 8181.194388]  [<c10bda22>] do_futex+0xc2/0x660
Feb  9 21:19:28 coyote-Aspire-ES1-512 kernel: [ 8181.194409]  [<c164f048>] ? __schedule+0x358/0x770
Feb  9 21:19:28 coyote-Aspire-ES1-512 kernel: [ 8181.194429]  [<c10be04c>] SyS_futex+0x8c/0x140
Feb  9 21:19:28 coyote-Aspire-ES1-512 kernel: [ 8181.194451]  [<c10749e6>] ? SyS_clock_gettime+0x56/0x90
Feb  9 21:19:28 coyote-Aspire-ES1-512 kernel: [ 8181.194457]  [<c1659bcd>] sysenter_do_call+0x12/0x28
Feb  9 21:19:28 coyote-Aspire-ES1-512 kernel: [ 8181.194464]  [<c1650000>] ? wait_for_completion_interruptible_timeout+0x30/0x150
Feb  9 21:19:28 coyote-Aspire-ES1-512 kernel: [ 8181.194467] ---[ end trace cde5cc8d01f52035 ]---
Feb  9 21:19:28 coyote-Aspire-ES1-512 kernel: [ 8181.194470] ------------[ cut here ]------------

If it means anything, about two times out of three when I try to shut down the machine it will freeze on the blue gear icon and won't shut down like normal. I have to press the on switch to get it to shut off.

Posted: **Tue Feb 10, 2015 7:46 am**

Hello, funinthesun.

Please, be assured that I do not understand most of what the logfiles tell, either.

Yet, I spotted several lines complaining about CPU #1, #2, #3 like this: "BUG: soft lockup - CPU#2 stuck for 22s!" where the number of the CPU changed. I assume there will be a complaint about CPU #0 somewhere, too, only it is not present in the posted part.
So I googled for "BUG: soft lockup - CPU#2 stuck for 22s!"

Found this Ubuntu thread: kernel BUG: soft lockup - CPU stuck for 23s!
In that case, the power supply of the machine did not work reliably thus causing the lockups.
This need not be true in your case, too, but worth checking.

The other thing which I found was this Launchpad bug report: BUG: soft lockup - CPU#2 stuck for 22s! [systemd-udevd:546]
In that case, the trouble started with the kernel series 3.13.0-xx.
Note: you are using K3.13.0-24, which is an (old) member of this kernel series, too.

It is imaginable that you are affected by the same bug as the creator of that Launchpad bug report.
Therefore it is worth a try and allow Update Manager to update K3.13.0-24 to the latest available update K3.13.0-45.
I cannot give any warranty that the reported bug has been fixed in the meantime in the K3.13.0-xx series. But it is worth a try.

In case K3.13.0-45 does not yield any improvement, you might use Update Manager and switch to a more recent kernel series like e.g. 3.16.0-xx.
Doing so is not irrevertible unless you remove the previous kernels from your disk. As long as you keep them on your disk, it will be possible to return to an older kernel at boot time with the help of the Grub boot menu. (In case using a more recent kernel makes thing worse.)

HTH,
Karl

Posted: **Tue Sep 04, 2018 4:24 am**

<moderator on>
funinthesun's post split off and turned into a separate thread here: Mint 18.2 KDE never shuts down properly and freezes frequently
</moderator off>

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