Video driver for AMD Ryzen 5 5560U with AMD Radeon Graphics

[noloader]

Hi Everyone,

I purchased a new mini-pc for a family member.[1] The hardware is described as "AMD Ryzen™ 5 5560U Mobile Processors with AMD Radeon™ Graphics." I used Clonezilla to copy the drive from old machine to new machine. Both machines (old and new) are Mint 20.3, fully patched. Everything seems to be Ok except for the video drivers. I'm getting the dreaded "no hardware acceleration" message on login that opens additional drivers dialog. When running additional drivers nothing is found.

I've been stumbling around the net for the last 2 hours trying to figure out the magic steps to install the proper driver. No joy.

My question is, based on inxi output, what is my next step?

Thanks in advance.

[1] https://www.amazon.com/dp/B09SLSS2LZ

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$ lsb_release -a
Distributor ID: Linuxmint
Description:    Linux Mint 20.3
Release:        20.3
Codename:       una

and

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# lspci -k | grep -iEA5 'vga|3d|display|video'
04:00.0 VGA compatible controller: Advanced Micro Devices, Inc. [AMD/ATI] Device 1638 (rev c3)
        Subsystem: Advanced Micro Devices, Inc. [AMD/ATI] Device 0123
04:00.1 Audio device: Advanced Micro Devices, Inc. [AMD/ATI] Device 1637
        Subsystem: Advanced Micro Devices, Inc. [AMD/ATI] Device 1637
        Kernel driver in use: snd_hda_intel
        Kernel modules: snd_hda_intel

and

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# inxi -Fxxxz
System:
  Kernel: 5.4.0-135-generic x86_64 bits: 64 compiler: gcc v: 9.4.0
  Console: tty 0 dm: LightDM 1.30.0 Distro: Linux Mint 20.3 Una
  base: Ubuntu 20.04 focal
Machine:
  Type: Mini-pc Mobo: AZW model: SER v: V1.0 serial: N/A
  UEFI: American Megatrends LLC. v: FP655U504 date: 09/13/2022
CPU:
  Topology: 6-Core model: AMD Ryzen 5 5560U with Radeon Graphics bits: 64
  type: MT MCP arch: Zen 3 L1 cache: 384 KiB L2 cache: 3072 KiB
  L3 cache: 8192 KiB
  flags: avx avx2 lm nx pae sse sse2 sse3 sse4_1 sse4_2 sse4a ssse3 svm
  bogomips: 55095
  Speed: 1330 MHz min/max: 1600/2300 MHz boost: enabled Core speeds (MHz):
  1: 1330 2: 1329 3: 1330 4: 1330 5: 1330 6: 1330 7: 1331 8: 1331 9: 1597
  10: 1597 11: 1330 12: 1328
Graphics:
  Device-1: AMD driver: N/A bus ID: 04:00.0 chip ID: 1002:1638
  Display: server: X.org 1.20.13 driver: ati,fbdev
  unloaded: modesetting,radeon,vesa tty: 80x24
  Message: Advanced graphics data unavailable in console for root.
Audio:
  Device-1: AMD driver: snd_hda_intel v: kernel bus ID: 04:00.1
  chip ID: 1002:1637
  Device-2: AMD Raven/Raven2/FireFlight/Renoir Audio Processor
  driver: snd_rn_pci_acp3x v: kernel bus ID: 04:00.5 chip ID: 1022:15e2
  Device-3: AMD Family 17h HD Audio driver: snd_hda_intel v: kernel
  bus ID: 04:00.6 chip ID: 1022:15e3
  Sound Server: ALSA v: k5.4.0-135-generic
Network:
  Device-1: Realtek RTL8111/8168/8411 PCI Express Gigabit Ethernet
  driver: r8169 v: kernel port: f000 bus ID: 01:00.0 chip ID: 10ec:8168
  IF: enp1s0 state: up speed: 1000 Mbps duplex: full mac: <filter>
  Device-2: MEDIATEK driver: N/A port: f000 bus ID: 02:00.0
  chip ID: 14c3:0608
Drives:
  Local Storage: total: 465.76 GiB used: 21.62 GiB (4.6%)
  ID-1: /dev/nvme0n1 vendor: Samsung model: SSD 970 EVO Plus 500GB
  size: 465.76 GiB speed: 31.6 Gb/s lanes: 4 serial: <filter> rev: 2B2QEXM7
  scheme: GPT
Partition:
  ID-1: / size: 441.93 GiB used: 21.61 GiB (4.9%) fs: ext4
  dev: /dev/nvme0n1p2
  ID-2: swap-1 size: 15.96 GiB used: 0 KiB (0.0%) fs: swap
  dev: /dev/nvme0n1p3
Sensors:
  Message: No sensors data was found. Is sensors configured?
Info:
  Processes: 276 Uptime: 1h 01m Memory: 12.66 GiB used: 1.81 GiB (14.3%)
  Init: systemd v: 245 runlevel: 5 Compilers: gcc: 9.4.0 alt: 9
  clang: 10.0.0-4ubuntu1 Shell: bash v: 5.0.17 running in: tty 0 (SSH)
  inxi: 3.0.38

and

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# lspci | grep -v 'bridge:'
00:00.2 IOMMU: Advanced Micro Devices, Inc. [AMD] Renoir IOMMU
00:14.0 SMBus: Advanced Micro Devices, Inc. [AMD] FCH SMBus Controller (rev 51)
01:00.0 Ethernet controller: Realtek Semiconductor Co., Ltd. RTL8111/8168/8411 PCI Express Gigabit Ethernet Controller (rev 15)
02:00.0 Network controller: MEDIATEK Corp. Device 0608
03:00.0 Non-Volatile memory controller: Samsung Electronics Co Ltd NVMe SSD Controller SM981/PM981/PM983
04:00.0 VGA compatible controller: Advanced Micro Devices, Inc. [AMD/ATI] Device 1638 (rev c3)
04:00.1 Audio device: Advanced Micro Devices, Inc. [AMD/ATI] Device 1637
04:00.2 Encryption controller: Advanced Micro Devices, Inc. [AMD] Family 17h (Models 10h-1fh) Platform Security Processor
04:00.3 USB controller: Advanced Micro Devices, Inc. [AMD] Renoir USB 3.1
04:00.4 USB controller: Advanced Micro Devices, Inc. [AMD] Renoir USB 3.1
04:00.5 Multimedia controller: Advanced Micro Devices, Inc. [AMD] Raven/Raven2/FireFlight/Renoir Audio Processor (rev 01)
04:00.6 Audio device: Advanced Micro Devices, Inc. [AMD] Family 17h (Models 10h-1fh) HD Audio Controller

and

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# lspci -v -s 04:00.0
04:00.0 VGA compatible controller: Advanced Micro Devices, Inc. [AMD/ATI] Device 1638 (rev c3) (prog-if 00 [VGA controller])
        Subsystem: Advanced Micro Devices, Inc. [AMD/ATI] Device 0123
        Flags: bus master, fast devsel, latency 0, IRQ 255
        Memory at d0000000 (64-bit, prefetchable) [size=256M]
        Memory at e0000000 (64-bit, prefetchable) [size=2M]
        I/O ports at e000 [disabled] [size=256]
        Memory at fcd00000 (32-bit, non-prefetchable) [size=512K]
        Capabilities: [48] Vendor Specific Information: Len=08 <?>
        Capabilities: [50] Power Management version 3
        Capabilities: [64] Express Legacy Endpoint, MSI 00
        Capabilities: [a0] MSI: Enable- Count=1/4 Maskable- 64bit+
        Capabilities: [c0] MSI-X: Enable- Count=4 Masked-
        Capabilities: [100] Vendor Specific Information: ID=0001 Rev=1 Len=010 <?>
        Capabilities: [270] Secondary PCI Express
        Capabilities: [2a0] Access Control Services
        Capabilities: [2b0] Address Translation Service (ATS)
        Capabilities: [2c0] Page Request Interface (PRI)
        Capabilities: [2d0] Process Address Space ID (PASID)
        Capabilities: [400] Data Link Feature <?>
        Capabilities: [410] Physical Layer 16.0 GT/s <?>
        Capabilities: [440] Lane Margining at the Receiver <?>

[mikaelrask]

hey and welcome to the forum and linux mint, your problem is that your using a older kernal: 5.4.0-135 for newer hardware.
UEFI: American Megatrends LLC. v: FP655U504 date: 09/13/2022.

Device-1: AMD driver: N/A bus ID: 04:00.0 chip ID: 1002:1638

open up the driver manger in linux mint and install the 5.15 kernel if it is available and see if that can help you out with the driver, if 5.15 should not be be there then you can install linux mint 21 it's the latest release of linux mint it comes with kernel 5.15. could also be that the 5.15 kernel might be to old.

good luck

[noloader]

hey and welcome to the forum and linux mint, your problem is that your using a older kernel: 5.4.0-135 for newer hardware.
UEFI: American Megatrends LLC. v: FP655U504 date: 09/13/2022.

Device-1: AMD driver: N/A bus ID: 04:00.0 chip ID: 1002:1638

open up the driver manger in linux mint and install the 5.15 kernel if it is available and see if that can help you out with the driver, if 5.15 should not be be there then you can install linux mint 21 it's the latest release of linux mint it comes with kernel 5.15. could also be that the 5.15 kernel might be to old.

Thanks mikaelrask.

I think that action reduces to, how do I tell Linux Mint wire up the 5.15 kernel to linux-image-generic and linux-headers-generic packages. I have scripts that use the aliases, like after removing old kernels. (And I _thought_ linux-image-generic and linux-headers-generic were supposed to be aliases for the latest kernel offered by the platform...)

Do you know how I can tell Linux Mint to tie linux-image-generic and linux-headers-generic to the 5.15 kernel?

Thanks again.

[noloader]

if 5.15 should not be be there then you can install linux mint 21 it's the latest release of linux mint it comes with kernel 5.15. could also be that the 5.15 kernel might be to old.

Ok, so Linux Mint 21 looks out of reach, too:

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# mintupgrade
Unable to init server: Could not connect: Connection refused
Unable to init server: Could not connect: Connection refused
Unable to init server: Could not connect: Connection refused

(mintupgrade.py:1724): Gtk-WARNING **: 02:45:50.849: cannot open display:

# man mintupgrade
No manual entry for mintupgrade
# info mintupgrade
info: No menu item 'mintupgrade' in node '(dir)Top'

# mintupgrade --help
Unable to init server: Could not connect: Connection refused
Unable to init server: Could not connect: Connection refused
Unable to init server: Could not connect: Connection refused

(mintupgrade.py:1762): Gtk-WARNING **: 02:52:21.845: cannot open display:

I feel like I'm back at 1995 with all these video problems. This is so frustrating...

[spamegg]

Hello noloader

Can you open Update Manager/View/Linux Kernels? Do you see something like this?

[SMG]

I think that action reduces to, how do I tell Linux Mint wire up the 5.15 kernel to linux-image-generic and linux-headers-generic packages. I have scripts that use the aliases, like after removing old kernels. (And I _thought_ linux-image-generic and linux-headers-generic were supposed to be aliases for the latest kernel offered by the platform...)

Do you know how I can tell Linux Mint to tie linux-image-generic and linux-headers-generic to the 5.15 kernel?

Why do you have scripts for something which can be automated in Update Manager?

Here are instructions for upgrading to the 5.15 kernel:

• Open Update Manager.
• Select View > Linux Kernels and click Continue.
• Make sure 5.15 is selected on the left panel and then click the top-most option on the right panel. An "Install" button will appear.
• Install the kernel and then reboot for it to become active.

To automate kernel clean-up:

• Open Update Manager.
• Select Edit > Preferences.
• Click the Automation tab (far right tab).
• Go to the last section, Automated Maintenance, and enable "Remove obsolete kernels and dependencies".

[noloader]

Why do you have scripts for something which can be automated in Update Manager?

I remotely administer the box over SSH.

Here are instructions for upgrading to the 5.15 kernel:

• Open Update Manager.
• Select View > Linux Kernels and click Continue.
• Make sure 5.15 is selected on the left panel and then click the top-most option on the right panel. An "Install" button will appear.
• Install the kernel and then reboot for it to become active.

To automate kernel clean-up:

• Open Update Manager.
• Select Edit > Preferences.
• Click the Automation tab (far right tab).
• Go to the last section, Automated Maintenance, and enable "Remove obsolete kernels and dependencies".

These steps do not work over SSH. I have to drive across town to do these things.

Do you know how to wire-up linux-image-generic and linux-headers-generic to a different kernel? Or is it always hard-coded to something determined by Canonical/Ubuntu?

Thanks again.

[noloader]

Why do you have scripts for something which can be automated in Update Manager?

I remotely administer the box over SSH.

By the way, one of the side effects of working over SSH is, I never realized Mint 21 was released and available because no messages were provided in the terminal. I learned about Mint 21 in this thread.

The UI prompts Mint may be showing to the user has no effect on the senior citizens who are surfing the web. They don't know what the boxes mean, or what they should do with them.

Ubuntu does a good job of informing folks of new releases during SSH login in the terminal. They occasionally print a message that says something like, "a new release is available, and run do-release-upgrade to upgrade to the new release." do-release-upgrade works over SSH, and does not require an admin to drive to the site to perform an upgrade.

[SMG]

By the way, one of the side effects of working over SSH is, I never realized Mint 21 was released and available because no messages were provided in the terminal. I learned about Mint 21 in this thread.

Ubuntu's business is based on servers so it makes sense they would update folks through SSH login. Linus Mint's primary use is not servers.

People who set up computers for senior citizen family members usually set everything up before they give the computer to the family member. You seem to be blaming us that did not happen.

AMD graphics drivers are in the kernel. They are not installed separately and a Ryzen 5000 series computer is quite new. The inxi data you posted also indicates the wireless driver is missing, but since you are remoting in I'm guessing they are set up with Ethernet.

If you want to keep updated with Linux Mint happenings, you can follow the Linux Mint Blog.

These steps do not work over SSH. I have to drive across town to do these things.

Do you know how to wire-up linux-image-generic and linux-headers-generic to a different kernel? Or is it always hard-coded to something determined by Canonical/Ubuntu?

I don't know what you mean by "wiring up". There are separate package for both of those for each individual kernel. There is not a common image-generic and a common headers-generic and then the individual kernels attached to each (if that's what you mean by wiring up?).

The 5.15 kernel is an HWE (hardware-enablement ) kernel for LM20.3. (It is the LTS kernel for LM21.)

Checking Synaptic Package Manager, I'm seeing linux-generic-hwe-20.04 and linux-generic-hwe-20.04-edge both as installing the latest 5.15 kernel and both indicate "Complete Generic Linux kernel and headers" so my guess is installing either of those should work to pull in all the necessary packages.

[noloader]

... you can install linux mint 21 it's the latest release of linux mint it comes with kernel 5.15. could also be that the 5.15 kernel might be to old.

Linux Mint 21 fixed the video problems. The machine has hardware acceleration. Thanks.

Sound does not work. The desktop speakers use the headset jack, and I can't seem to get sound to work with it. The sound plumbing wants to use the HDMI port for sound and refuses to move from it. I'll fix it with a set of USB speakers, which I confirmed to work.

Thanks again.

-----

Here is the view from inxi using Linux Mint 21:

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$ inxi -Frxxxz
System:
  Kernel: 5.15.0-56-generic x86_64 bits: 64 compiler: gcc v: 11.3.0
    Desktop: Cinnamon 5.4.12 tk: GTK 3.24.33 wm: Mutter vt: 7
    dm: LightDM 1.30.0 Distro: Linux Mint 21 Vanessa base: Ubuntu 22.04 jammy
Machine:
  Type: Mini-pc Mobo: AZW model: SER v: V1.0 serial: <superuser required>
    UEFI: American Megatrends LLC. v: FP655U504 date: 09/13/2022
CPU:
  Info: 6-core model: AMD Ryzen 5 5560U with Radeon Graphics bits: 64
    type: MT MCP smt: enabled arch: Zen 3 rev: 0 cache: L1: 384 KiB L2: 3 MiB
    L3: 8 MiB
  Speed (MHz): avg: 1881 high: 2256 min/max: 400/4062 boost: enabled cores:
    1: 1809 2: 1806 3: 1801 4: 1806 5: 2256 6: 2253 7: 1808 8: 1810 9: 1807
    10: 1810 11: 1809 12: 1807 bogomips: 55095
  Flags: avx avx2 ht lm nx pae sse sse2 sse3 sse4_1 sse4_2 sse4a ssse3 svm
Graphics:
  Device-1: AMD Cezanne driver: amdgpu v: kernel pcie: speed: 8 GT/s
    lanes: 16 ports: active: HDMI-A-2 empty: HDMI-A-1 bus-ID: 04:00.0
    chip-ID: 1002:1638 class-ID: 0300
  Display: x11 server: X.Org v: 1.21.1.3 driver: X: loaded: amdgpu,ati
    unloaded: fbdev,modesetting,vesa gpu: amdgpu display-ID: :0 screens: 1
  Screen-1: 0 s-res: 1920x1080 s-dpi: 96 s-size: 508x285mm (20.0x11.2")
    s-diag: 582mm (22.9")
  Monitor-1: HDMI-A-1 mapped: HDMI-A-2 model: Dell SE2419HX
    serial: <filter> res: 1920x1080 hz: 60 dpi: 93 size: 527x296mm (20.7x11.7")
    diag: 604mm (23.8") modes: max: 1920x1080 min: 720x400
  OpenGL: renderer: AMD RENOIR (LLVM 13.0.1 DRM 3.42 5.15.0-56-generic)
    v: 4.6 Mesa 22.0.5 direct render: Yes
Audio:
  Device-1: AMD Renoir Radeon High Definition Audio driver: snd_hda_intel
    v: kernel pcie: speed: 8 GT/s lanes: 16 bus-ID: 04:00.1 chip-ID: 1002:1637
    class-ID: 0403
  Device-2: AMD Raven/Raven2/FireFlight/Renoir Audio Processor
    driver: snd_rn_pci_acp3x v: kernel pcie: speed: 8 GT/s lanes: 16
    bus-ID: 04:00.5 chip-ID: 1022:15e2 class-ID: 0480
  Device-3: AMD Family 17h HD Audio driver: N/A pcie: speed: 8 GT/s
    lanes: 16 bus-ID: 04:00.6 chip-ID: 1022:15e3 class-ID: 0403
  Sound Server-1: ALSA v: k5.15.0-56-generic running: yes
  Sound Server-2: PulseAudio v: 15.99.1 running: yes
  Sound Server-3: PipeWire v: 0.3.48 running: yes
Network:
  Device-1: Realtek RTL8111/8168/8411 PCI Express Gigabit Ethernet
    driver: r8169 v: kernel pcie: speed: 2.5 GT/s lanes: 1 port: f000
    bus-ID: 01:00.0 chip-ID: 10ec:8168 class-ID: 0200
  IF: enp1s0 state: up speed: 1000 Mbps duplex: full mac: <filter>
  Device-2: MEDIATEK driver: mt7921e v: kernel pcie: speed: 5 GT/s lanes: 1
    port: N/A bus-ID: 02:00.0 chip-ID: 14c3:0608 class-ID: 0280
  IF: wlo1 state: down mac: <filter>
Bluetooth:
  Device-1: MediaTek Wireless_Device type: USB driver: btusb v: 0.8
    bus-ID: 3-3:4 chip-ID: 0e8d:0608 class-ID: e001 serial: <filter>
  Report: hciconfig ID: hci0 rfk-id: 0 state: up address: <filter>
    bt-v: 3.0 lmp-v: 5.2 sub-v: 2202 hci-v: 5.2 rev: 915
Drives:
  Local Storage: total: 465.76 GiB used: 33.09 GiB (7.1%)
  ID-1: /dev/nvme0n1 vendor: Samsung model: SSD 970 EVO Plus 500GB
    size: 465.76 GiB speed: 31.6 Gb/s lanes: 4 type: SSD serial: <filter>
    rev: 2B2QEXM7 temp: 38.9 C scheme: GPT
Partition:
  ID-1: / size: 441.93 GiB used: 33.09 GiB (7.5%) fs: ext4
    dev: /dev/nvme0n1p2
  ID-2: /boot/efi size: 511 MiB used: 5.2 MiB (1.0%) fs: vfat
    dev: /dev/nvme0n1p1
Swap:
  ID-1: swap-1 type: partition size: 15.96 GiB used: 0 KiB (0.0%)
    priority: -2 dev: /dev/nvme0n1p3
Sensors:
  System Temperatures: cpu: N/A mobo: N/A gpu: amdgpu temp: 36.0 C
  Fan Speeds (RPM): N/A
Info:
  Processes: 305 Uptime: 0m wakeups: 0 Memory: 12.59 GiB
  used: 1.5 GiB (11.9%) Init: systemd v: 249 runlevel: 5 Compilers:
  gcc: 11.3.0 alt: 11/9 clang: 14.0.0-1ubuntu1 Shell: Bash v: 5.1.16
  running-in: gnome-terminal inxi: 3.3.13

[mikaelrask]

your welcome, glad to be able to help you.