Display does not wake after turning it off

[gmag11]

Hi,

I've just installed Linux Mint 18.3 on an Intel NUC6i3SYK.

Everything works fine but Display. It does not wake if I turn off monitor off and on or I change to a different display input. The only way to recover display is suspend or logoff.

I've tried several 4.10, 4.13 and 4.15 kernels with similar results.

Is there any other task I can do to diagnose this?

I add some diag information

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$ uname -a
Linux filemon 4.13.0-38-generic #43~16.04.1-Ubuntu SMP Wed Mar 14 17:48:43 UTC 2018 x86_64 x86_64 x86_64 GNU/Linux

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$ inxi -Fxz
System:    Host: filemon Kernel: 4.13.0-38-generic x86_64 (64 bit gcc: 5.4.0)
           Desktop: Cinnamon 3.6.7 (Gtk 3.18.9-1ubuntu3.3) Distro: Linux Mint 18.3 Sylvia
Machine:   Mobo: Intel model: NUC6i3SYB v: H81132-502
           Bios: Intel v: SYSKLi35.86A.0065.2018.0103.1000 date: 01/03/2018
CPU:       Dual core Intel Core i3-6100U (-HT-MCP-) cache: 3072 KB
           flags: (lm nx sse sse2 sse3 sse4_1 sse4_2 ssse3 vmx) bmips: 9216
           clock speeds: max: 2300 MHz 1: 500 MHz 2: 500 MHz 3: 500 MHz 4: 500 MHz
Graphics:  Card: Intel Sky Lake Integrated Graphics bus-ID: 00:02.0
           Display Server: X.Org 1.18.4 drivers: intel (unloaded: fbdev,vesa) Resolution: 2560x1440@59.95hz
           GLX Renderer: Mesa DRI Intel HD Graphics 520 (Skylake GT2)
           GLX Version: 3.0 Mesa 17.2.8 Direct Rendering: Yes
Audio:     Card Intel Sunrise Point-LP HD Audio driver: snd_hda_intel bus-ID: 00:1f.3
           Sound: Advanced Linux Sound Architecture v: k4.13.0-38-generic
Network:   Card-1: Intel Ethernet Connection I219-V driver: e1000e v: 3.2.6-k bus-ID: 00:1f.6
           IF: eno1 state: down mac: <filter>
           Card-2: Intel Wireless 8260 driver: iwlwifi bus-ID: 01:00.0
           IF: wlp1s0 state: up mac: <filter>
Drives:    HDD Total Size: NA (-) ID-1: /dev/nvme0n1 model: N/A size: 120.0GB
Partition: ID-1: / size: 106G used: 13G (13%) fs: ext4 dev: /dev/dm-0
           ID-2: /boot size: 472M used: 195M (44%) fs: ext2 dev: /dev/nvme0n1p1
           ID-3: swap-1 size: 4.18GB used: 0.00GB (0%) fs: swap dev: /dev/dm-1
RAID:      No RAID devices: /proc/mdstat, md_mod kernel module present
Sensors:   System Temperatures: cpu: 46.0C mobo: 29.8C
           Fan Speeds (in rpm): cpu: N/A
Info:      Processes: 254 Uptime: 17 min Memory: 1277.6/3835.3MB Init: systemd runlevel: 5 Gcc sys: 5.4.0
           Client: Shell (bash 4.3.481) inxi: 2.2.35 

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$ xrandr
Screen 0: minimum 8 x 8, current 2560 x 1440, maximum 32767 x 32767
DP1 disconnected (normal left inverted right x axis y axis)
DP1-1 disconnected (normal left inverted right x axis y axis)
DP1-8 connected primary 2560x1440+0+0 (normal left inverted right x axis y axis) 553mm x 311mm
   2560x1440     59.95*+
   2048x1152     60.00  
   1920x1200     59.88  
   1920x1080     60.00    50.00    59.94    30.00    25.00    24.00    29.97    23.98  
   1600x1200     60.00  
   1680x1050     59.95  
   1280x1024     75.02    60.02  
   1200x960      59.99  
   1152x864      75.00  
   1280x720      60.00    50.00    59.94  
   1024x768      75.03    60.00  
   800x600       75.00    60.32  
   720x576       50.00  
   720x480       60.00    59.94  
   640x480       75.00    60.00    59.94  
   720x400       70.08  
HDMI1 disconnected (normal left inverted right x axis y axis)
HDMI2 disconnected (normal left inverted right x axis y axis)
VIRTUAL1 disconnected (normal left inverted right x axis y axis)

This is Xorg.log during monitor switch off and on

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$ tail -f /var/log/Xorg.0.log
[     9.182] (**) Option "Device" "/dev/input/event6"
[     9.182] (**) Option "_source" "_driver/libinput"
[     9.182] (II) libinput: Microsoft Microsoft® 2.4GHz Transceiver v6.0: is a virtual subdevice
[     9.182] (**) Option "config_info" "udev:/sys/devices/pci0000:00/0000:00:14.0/usb1/1-2/1-2:1.2/0003:045E:0745.0003/input/input6/event6"
[     9.182] (II) XINPUT: Adding extended input device "Microsoft Microsoft® 2.4GHz Transceiver v6.0" (type: KEYBOARD, id 15)
[     9.182] (**) Option "xkb_model" "pc105"
[     9.182] (**) Option "xkb_layout" "es"
[     9.182] (**) Option "xkb_variant" "winkeys"
[    13.563] (II) intel(0): resizing framebuffer to 2560x1440
[    13.580] (II) intel(0): switch to mode 2560x1440@60.0 on DP1-8 using pipe 0, position (0, 0), rotation normal, reflection none
[  1291.508] (II) intel(0): Disabled output DP1-1   <-- Monitor switch off
[  1295.496] (II) intel(0): Enabled output DP1-8   <-- Monitor switch on
[  1295.496] (II) intel(0): Enabled output DP1-1
[  1295.504] (II) intel(0): Enabled output DP1-8
[  1295.504] (II) intel(0): Enabled output DP1-8
[  1295.506] (II) intel(0): Enabled output DP1-8
[  1295.507] (II) intel(0): Enabled output DP1-8
[  1295.509] (II) intel(0): Enabled output DP1-8
[  1295.509] (II) intel(0): Enabled output DP1-8

When display is blank xrandr command output is slightly different

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$ xrandr
Screen 0: minimum 8 x 8, current 2560 x 1440, maximum 32767 x 32767
DP1 disconnected (normal left inverted right x axis y axis)
DP1-1 disconnected (normal left inverted right x axis y axis)
DP1-8 connected primary 2560x1440+0+0 (normal left inverted right x axis y axis) 553mm x 311mm
   2560x1440     59.95*+
HDMI1 disconnected (normal left inverted right x axis y axis)
HDMI2 disconnected (normal left inverted right x axis y axis)
VIRTUAL1 disconnected (normal left inverted right x axis y axis)

Regards

[gmag11]

I've been investigating about this. I guess that my display resolution is the reason of the issue. I use 2560x1440.

I've confirmed this happen in different Debian derived distributions. Indeed just now I'm not using Mint but Ubuntu 18.04 with Kernel 4.15.0-20. KDE Neon did the same.

On /var/log/syslog I see the lines

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Apr 27 22:07:05 filemon gnome-shell[1387]: clutter-actor.c:10049: Actor 'dashtodockDashScrollview' tried to allocate a size of 66,00 x -64,00
Apr 27 22:07:05 filemon gnome-shell[1387]: message repeated 2 times: [ clutter-actor.c:10049: Actor 'dashtodockDashScrollview' tried to allocate a size of 66,00 x -64,00]
Apr 27 22:07:05 filemon gnome-shell[1387]: setup_framebuffers: assertion 'height > 0' failed
Apr 27 22:07:06 filemon gnome-shell[1387]: message repeated 80 times: [ setup_framebuffers: assertion 'height > 0' failed]

and

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Apr 27 22:07:15 filemon gnome-shell[1387]: JS ERROR: TypeError: this._monitor is undefined#012DockedDash<._resetPosition@/usr/share/gnome-shell/extensions/ubuntu-dock@ubuntu.com/docking.js:1089:17#012wrapper@resource:///org/gnome/gjs/modules/_legacy.js:82:22
Apr 27 22:07:15 filemon gnome-shell[1387]: meta_monitor_manager_get_logical_monitor_from_number: assertion '(unsigned int) number < g_list_length (manager->logical_monitors)' failed
Apr 27 22:07:15 filemon gnome-shell[1387]: meta_workspace_get_work_area_for_monitor: assertion 'logical_monitor != NULL' failed
Apr 27 22:07:15 filemon gnome-shell[1387]: JS ERROR: TypeError: this._monitor is undefined#012DockedDash<._resetPosition@/usr/share/gnome-shell/extensions/ubuntu-dock@ubuntu.com/docking.js:1089:17#012wrapper@resource:///org/gnome/gjs/modules/_legacy.js:82:22
Apr 27 22:07:27 filemon gnome-shell[1387]: Object .Gjs_AppIndicatorIconActor__1 (0x560200c84040), has been already finalized. Impossible to set any property to it.

May anybody help me to find what is wrong here?

You can find complete syslog that belongs to display switch off (line 1) and display switch on (line 511) https://pastebin.com/CLRWNHsC

Regards,
Germán

[gmag11]

Finally I gave up using DiplayPort and switched to HDMI. Now display works fine. I've seen some old reports referring this behabiour using DiplayPort with Intel GPUs, but they stated to be solved on 3.x kernels.