External Monitor working, internal laptop monitor not working

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bigabig
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External Monitor working, internal laptop monitor not working

Post by bigabig » Wed Jul 04, 2018 8:25 am

Hey guys,

I have installed the newest nvidia-384 driver and i am running linux mint 4.13.0-45-generic. I have an Acer Aspire VN7-591G-73ZD notebook. I have plugged in an external monitor. When I start Linux Mint there is a little linux mint icon popping up for like 0.5 seconds, and then the login startup-page is displayed on the external monitor, while the internal laptop display stays black. When I log in i can use Linux on the external monitor, but the internal will stay black. However, the internal monitor is detected! I can for example drag a window to the internal laptop monitor.
When I start Linux Mint without the external monitor plugged in, the internal monitor will stay black.

i am happy about any suggestion! thank you in advance!

EDIT: i just upgraded from 4.10 kernel to 4.13 kernel, with the 4.10 everything worked fine. i did the upgrade via the update manager by mint.

this is the xrandr -q output:

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Screen 0: minimum 8 x 8, current 3600 x 1080, maximum 16384 x 16384
eDP-1-1 connected 1920x1080+1680+0 (normal left inverted right x axis y axis) 345mm x 194mm
   1920x1080     60.02*+  59.93  
   1680x1050     59.95    59.88  
   1600x1024     60.17  
   1400x1050     59.98  
   1280x1024     60.02  
   1440x900      59.89  
   1280x960      60.00  
   1360x768      59.80    59.96  
   1152x864      60.00  
   1024x768      60.04    60.00  
   960x720       60.00  
   928x696       60.05  
   896x672       60.01  
   960x600       60.00  
   960x540       59.99  
   800x600       60.00    60.32    56.25  
   840x525       60.01    59.88  
   800x512       60.17  
   700x525       59.98  
   640x512       60.02  
   720x450       59.89  
   640x480       60.00    59.94  
   680x384       59.80    59.96  
   576x432       60.06  
   512x384       60.00  
   400x300       60.32    56.34  
   320x240       60.05  
HDMI-1-1 connected primary 1680x1050+0+30 (normal left inverted right x axis y axis) 474mm x 296mm
   1680x1050     59.97*+
   1600x1000     60.01  
   1280x1024     75.02    72.05    60.02  
   1440x900      74.98    59.90  
   1152x864      75.00  
   1024x768      75.03    70.07    60.00  
   800x600       72.19    75.00    60.32  
   640x480       75.00    72.81    66.67    59.94  
   720x400       70.08  
this is the inxi -Fxz output

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System:    Host: timlinux Kernel: 4.13.0-45-generic x86_64 (64 bit gcc: 5.4.0)
           Desktop: Cinnamon 3.6.7 (Gtk 3.18.9-1ubuntu3.3) Distro: Linux Mint 18.3 Sylvia
Machine:   System: Acer (portable) product: Aspire VN7-591G v: V1.10
           Mobo: Acer model: Aspire VN7-591G v: V1.10 Bios: Insyde v: V1.10 date: 10/21/2014
CPU:       Quad core Intel Core i7-4710HQ (-HT-MCP-) cache: 6144 KB
           flags: (lm nx sse sse2 sse3 sse4_1 sse4_2 ssse3 vmx) bmips: 19954
           clock speeds: max: 3500 MHz 1: 1197 MHz 2: 1197 MHz 3: 1197 MHz 4: 1264 MHz 5: 1198 MHz 6: 1212 MHz
           7: 1217 MHz 8: 1200 MHz
Graphics:  Card-1: Intel 4th Gen Core Processor Integrated Graphics Controller bus-ID: 00:02.0
           Card-2: NVIDIA GM107M [GeForce GTX 860M] bus-ID: 01:00.0
           Display Server: X.Org 1.18.4 driver: nvidia Resolution: 1920x1080@60.02hz, 1680x1050@59.97hz
           GLX Renderer: GeForce GTX 860M/PCIe/SSE2 GLX Version: 4.5.0 NVIDIA 384.130 Direct Rendering: Yes
Audio:     Card-1 Intel 8 Series/C220 Series High Definition Audio Controller
           driver: snd_hda_intel bus-ID: 00:1b.0
           Card-2 Intel Xeon E3-1200 v3/4th Gen Core Processor HD Audio Controller
           driver: snd_hda_intel bus-ID: 00:03.0
           Sound: Advanced Linux Sound Architecture v: k4.13.0-45-generic
Network:   Card-1: Qualcomm Atheros QCA6174 802.11ac Wireless Network Adapter driver: ath10k_pci bus-ID: 07:00.0
           IF: wlp7s0 state: up mac: <filter>
           Card-2: Realtek RTL8111/8168/8411 PCI Express Gigabit Ethernet Controller
           driver: r8169 v: 2.3LK-NAPI port: 3000 bus-ID: 08:00.0
           IF: enp8s0 state: down mac: <filter>
Drives:    HDD Total Size: 512.1GB (11.6% used) ID-1: /dev/sda model: Samsung_SSD_850 size: 512.1GB
Partition: ID-1: / size: 19G used: 8.8G (50%) fs: ext4 dev: /dev/sda5
           ID-2: /home size: 79G used: 40G (54%) fs: ext4 dev: /dev/sda7
           ID-3: swap-1 size: 8.19GB used: 0.00GB (0%) fs: swap dev: /dev/sda6
RAID:      No RAID devices: /proc/mdstat, md_mod kernel module present
Sensors:   System Temperatures: cpu: 59.0C mobo: 27.8C gpu: 0.0:56C
           Fan Speeds (in rpm): cpu: N/A
Info:      Processes: 272 Uptime: 18 min Memory: 1793.6/7899.3MB Init: systemd runlevel: 5 Gcc sys: 5.4.0
           Client: Shell (bash 4.3.481) inxi: 2.2.35 
Last edited by bigabig on Wed Jul 04, 2018 3:25 pm, edited 1 time in total.

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roblm
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Re: External Monitor working, internal laptop monitor not working

Post by roblm » Wed Jul 04, 2018 1:46 pm

Info from the user manual:
The display device might be set to an external monitor. Press the
display toggle hotkey to toggle the display back to the computer.

bigabig
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Re: External Monitor working, internal laptop monitor not working

Post by bigabig » Wed Jul 04, 2018 1:56 pm

well that's definitly not the solution^^

gm10
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Re: External Monitor working, internal laptop monitor not working

Post by gm10 » Wed Jul 04, 2018 2:15 pm

Just to cover the basics, make sure you didn't disable the internal output in the Displays tool (or use xrandr --output eDP-1-1 --auto) and make sure you didn't turn the backlight brightness to zero.

bigabig
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Re: External Monitor working, internal laptop monitor not working

Post by bigabig » Wed Jul 04, 2018 3:23 pm

i already tried the xrandr --output eDP-1-1 --auto command, nothing happens... i tried to increase backlight brightness by using fn+right-arrow / fn+left-arrow... nothing happens. however, other fn shortcuts like disable touchpad and increase volume etc work, so i don't think that's the problem.

gm10
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Re: External Monitor working, internal laptop monitor not working

Post by gm10 » Wed Jul 04, 2018 3:46 pm

bigabig wrote:
Wed Jul 04, 2018 3:23 pm
i already tried the xrandr --output eDP-1-1 --auto command, nothing happens... i tried to increase backlight brightness by using fn+right-arrow / fn+left-arrow... nothing happens. however, other fn shortcuts like disable touchpad and increase volume etc work, so i don't think that's the problem.
Yep, I don't think there'd be a problem with the keys, either, but just to make sure:

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sudo -s
cat /sys/class/backlight/intel_backlight/max_brightness > /sys/class/backlight/intel_backlight/brightness
xrandr --output eDP-1-1 --brightness 1
PS: actually that's assuming the iGPU is active, had overlooked your nvidia chip. You'd have to adjust the path for that one.

bigabig
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Re: External Monitor working, internal laptop monitor not working

Post by bigabig » Wed Jul 04, 2018 4:33 pm

thank you.

hmm ya i tried to set the brightness with your command, wont work :/

but i noticed something strange:

when i type nvidia-settings in cmd i get the following output

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tim@timlinux ~ $ nvidia-settings
** Message: PRIME: Requires offloading
** Message: PRIME: is it supported? yes

ERROR: nvidia-settings could not find the registry key file. This file should
       have been installed along with this driver at
       /usr/share/nvidia/nvidia-application-profiles-key-documentation. The
       application profiles will continue to work, but values cannot be
       prepopulated or validated, and will not be listed in the help text.
       Please see the README for possible values and descriptions.
EDIT: also there is a red icon in the tray that says Active graphics card: unkown. clickin that icon will open the nvidia settings, however when i try to switch from intel to nvidia graphicscard, the settings gives me a prompt saying "please log out and in again to apply changes". After doing so nothing changes though...

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roblm
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Re: External Monitor working, internal laptop monitor not working

Post by roblm » Thu Jul 05, 2018 12:06 pm

bigabig wrote:
Wed Jul 04, 2018 8:25 am
When I start Linux Mint without the external monitor plugged in, the internal monitor will stay black.
Did this start after installing the Nvidia driver? If yes, then removing the driver will allow the laptop’s display to work?

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