I can hear the sound of volume up/down hotkey and can use an external display.
In live USB boot, laptop display works fine.
# Symptom
Black screen on both X and virtual consoles. I tested KDE and Xfce but neither worked.
When I connect an external display, I can see X and virtual consoles on the external display but not on the laptop.
When I disable & enable the laptop display via System Settings(KDE) -> Display and Monitor -> Display: checkbox, laptop display shows the KDE Desktop but after changing to a virtual console, nothing is shown and then backing to the KDE Desktop, the display gets black again.
Very rarely, the laptop screen shows both X and virtual consoles, changing virtual consoles and X works fine but I don't know the reason why...
# nomodeset
nomodeset works and I got a low resolution but working laptop display.
# Question
Generally, what should I do first to find the problem?
Code: Select all
$ inxi -Fxz
System: Host: usb Kernel: 4.10.0-38-generic x86_64 (64 bit gcc: 5.4.0) Desktop: KDE Plasma 5 (Qt 5.6.1)
Distro: Linux Mint 18.3 Sylvia
Machine: System: HP (portable) product: HP ENVY x2 Detachable 12-g0xx
Mobo: HP model: 845C v: 66.25 Bios: AMI v: F.05 date: 02/23/2018
CPU: Dual core Intel Core i5-7Y54 (-HT-MCP-) cache: 4096 KB
flags: (lm nx sse sse2 sse3 sse4_1 sse4_2 ssse3 vmx) bmips: 6432
clock speeds: max: 3200 MHz 1: 500 MHz 2: 505 MHz 3: 517 MHz 4: 547 MHz
Graphics: Card: Intel Device 591e bus-ID: 00:02.0
Display Server: X.Org 1.18.4 drivers: intel (unloaded: fbdev,vesa)
Resolution: 1280x1024@60.02hz, 1280x1024@60.02hz
GLX Renderer: Mesa DRI Intel HD Graphics 615 (Kabylake GT2)
GLX Version: 3.0 Mesa 17.0.7 Direct Rendering: Yes
Audio: Card Intel Device 9d71 driver: snd_hda_intel bus-ID: 00:1f.3 Sound: ALSA v: k4.10.0-38-generic
Network: Card: Intel Device 24fd driver: iwlwifi bus-ID: 02:00.0
IF: wlo1 state: up speed: N/A duplex: N/A mac: <filter>
Drives: HDD Total Size: 16.0GB (45.9% used) ID-1: /dev/nvme0n1 model: N/A size: 256.1GB
ID-2: USB /dev/sdb model: Patriot_Memory size: 16.0GB
Partition: ID-1: / size: 15G used: 6.8G (50%) fs: ext4 dev: /dev/sdb1
RAID: No RAID devices: /proc/mdstat, md_mod kernel module present
Sensors: System Temperatures: cpu: 41.5C mobo: N/A
Fan Speeds (in rpm): cpu: N/A
Info: Processes: 197 Uptime: 16 min Memory: 632.2/7861.2MB Init: systemd runlevel: 5 Gcc sys: 5.4.0
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$ xrandr
Screen 0: minimum 8 x 8, current 2560 x 1024, maximum 32767 x 32767
eDP1 connected primary 1280x1024+1280+0 (normal left inverted right x axis y axis) 259mm x 173mm
1920x1280 60.00 + 48.01
1920x1200 59.95
1920x1080 59.93
1600x1200 60.00
1680x1050 59.95 59.88
1600x1024 60.17
1400x1050 59.98
1280x1024 60.02*
1440x900 59.89
1280x960 60.00
1360x768 59.80 59.96
1152x864 60.00
1024x768 60.00
960x640 60.00
800x600 60.32 56.25
640x480 59.94
DP1 disconnected (normal left inverted right x axis y axis)
DP2 connected 1280x1024+0+0 (normal left inverted right x axis y axis) 337mm x 270mm
1280x1024 60.02*
1024x768 60.00
800x600 60.32
640x480 59.94
720x400 70.08
VIRTUAL1 disconnected (normal left inverted right x axis y axis)