No display after boot, following recent updates

Screen resolution, 3D Acceleration, nVidia, ATI
Forum rules
Before you post please read this
Post Reply
wtwt
Level 1
Level 1
Posts: 5
Joined: Thu Aug 15, 2019 3:55 pm

No display after boot, following recent updates

Post by wtwt » Wed Aug 21, 2019 6:52 am

Since installing some regular software updates at the end of July, my PC now shows nothing but a blank screen after booting. The GRUB menu displays, but as soon as the OS begins to boot, the display goes entirely blank.

The PC is running mint 19.1. The screen is a TV, connected by HDMI. I tried using several older kernels, and still got the blank screen. I created a live USB with 19.2, and the display works.

I posted this question before under "installation and boot", but although it occurs when booting, the OS seems to work fine. I can SSH in, and everything looks normal. It's just that there is no display.

This is the output from inxi -Fxz, when booted into one of the older kernels:

Code: Select all

System:    Host: villarrica Kernel: 4.8.0-53-generic x86_64
           bits: 64 gcc: 5.4.0
           Desktop: MATE 1.20.1 (Gtk 3.22.30-1ubuntu4)
           Distro: Linux Mint 19 Tara
Machine:   Device: desktop System: HP product: 260-a111na serial: N/A
           Mobo: HP model: 81B3 v: 00 serial: N/A
           UEFI: AMI v: F.21 date: 05/31/2017
CPU:       Quad core AMD E2-7110 APU with AMD Radeon R2 Graphics (-MCP-) 
           arch: Puma rev.1 cache: 2048 KB
           
           flags: (lm nx sse sse2 sse3 sse4_1 sse4_2 sse4a ssse3 svm) bmips: 14367
           clock speeds: max: 1800 MHz 1: 1200 MHz 2: 1500 MHz 3: 1650 MHz
           4: 1000 MHz
Graphics:  Card: Advanced Micro Devices [AMD/ATI] Mullins [Radeon R3 Graphics]
           bus-ID: 00:01.0
           Display Server: X.Org 1.18.4
           drivers: ati,radeon (unloaded: modesetting,fbdev,vesa)
           Resolution: 1600x900@60.00hz
           OpenGL: renderer: llvmpipe (LLVM 8.0, 128 bits)
           version: 3.3 Mesa 19.0.8 Direct Render: Yes
Audio:     Card-1 Advanced Micro Devices [AMD] FCH Azalia Controller
           driver: snd_hda_intel bus-ID: 00:14.2
           Card-2 Advanced Micro Devices [AMD/ATI] Kabini HDMI/DP Audio
           driver: snd_hda_intel bus-ID: 00:01.1
           Sound: Advanced Linux Sound Architecture v: k4.8.0-53-generic
Network:   Card-1: Realtek RTL8111/8168/8411 PCIE Gigabit Ethernet Controller
           driver: r8169 v: 2.3LK-NAPI port: e000 bus-ID: 01:00.0
           IF: enp1s0 state: up speed: 100 Mbps duplex: full mac: <filter>
           Card-2: Realtek RTL8723BE PCIe Wireless Network Adapter
           driver: rtl8723be port: d000 bus-ID: 02:00.0
           IF: wlp2s0 state: down mac: <filter>
Drives:    HDD Total Size: 3000.6GB (25.6% used)
           ID-1: USB /dev/sda model: 024_HN size: 1000.2GB
           ID-2: USB /dev/sdb model: JPVX size: 1000.2GB
           ID-3: /dev/sdc model: WDC_WD10EZEX size: 1000.2GB
Partition: ID-1: / size: 913G used: 712G (83%) fs: ext4 dev: /dev/sdc2
           ID-2: swap-1 size: 3.68GB used: 0.00GB (0%)
           fs: swap dev: /dev/sdc3
RAID:      No RAID devices: /proc/mdstat, md_mod kernel module present
Sensors:   System Temperatures: cpu: 30.0C mobo: N/A gpu: 51.0
           Fan Speeds (in rpm): cpu: N/A
Info:      Processes: 146 Uptime: 13:01 Memory: 420.0/3374.3MB
           Init: systemd Gcc sys: 7.4.0
           Client: Shell (bash 4.4.201) inxi: 2.3.56 
Would anybody know what has caused this and how to fix it? Thanks

User avatar
roblm
Level 10
Level 10
Posts: 3388
Joined: Sun Feb 24, 2013 2:41 pm

Re: No display after boot, following recent updates

Post by roblm » Wed Aug 21, 2019 4:19 pm

The info in your previous post in the Installation & Boot forum suggests there was a previous Timeshift restore point created. You can access this by using the Live USB. Use the one for Mint 19.1.

wtwt
Level 1
Level 1
Posts: 5
Joined: Thu Aug 15, 2019 3:55 pm

Re: No display after boot, following recent updates

Post by wtwt » Sat Aug 24, 2019 12:07 pm

Unfortunately, the only system restore point that seems to have been created was after the upgrades which broke the display.

Nobody has a guess as to which package might have caused this? Or how to identify the problem?

User avatar
roblm
Level 10
Level 10
Posts: 3388
Joined: Sun Feb 24, 2013 2:41 pm

Re: No display after boot, following recent updates

Post by roblm » Sat Aug 24, 2019 2:49 pm

Did you upgrade from Mint 18.2, because the inxi output lists the 4.8.0-53 kernel, which comes with that version of Mint?

When you get the black screen after the grub menu, try to enter virtual console tty1 by pressing, Ctrl+Alt+F1. Use this command to remove the monitors.xml file, if it exists. It’s not needed: sudo rm ~/.config/monitors.xml

Then use this command to upload the Xorg.0.log file to terminal.com pastebin:
cat /var/log/Xorg.0.log | nc termbin.com 9999

Post the URL link that displays in the Terminal window.

Then type reboot

Post Reply

Return to “Graphics Cards & Monitors”