<SOLVED>Black screen after nvidia install.

[danield]

I am able to install Mint 20.1 using the nomodeset command initially.
I then install the NVIDIA driver through the "driver manager" but after it says "restart to apply changes", I just get a blank screen. This is with and without the nomodeset.

System:
Kernel: 5.4.0-48-generic x86_64 bits: 64 compiler: gcc v: 9.3.0
Desktop: Cinnamon 4.6.7 Distro: Linux Mint 20 Ulyana
base: Ubuntu 20.04 focal
Machine:
Type: Laptop System: HP product: OMEN by HP Laptop 15-dc1xxx v: N/A
serial: <filter>
Mobo: HP model: 8574 v: 21.15 serial: <filter> UEFI: AMI v: F.16
date: 03/23/2020
Battery:
ID-1: BAT0 charge: 66.5 Wh condition: 66.5/66.5 Wh (100%)
model: HP Primary status: Full
Device-1: hidpp_battery_0 model: Logitech Wireless Mouse M315/M235
charge: 55% (should be ignored) status: Discharging
CPU:
Topology: 6-Core model: Intel Core i7-9750H bits: 64 type: MT MCP
arch: Kaby Lake rev: D L2 cache: 12.0 MiB
flags: avx avx2 lm nx pae sse sse2 sse3 sse4_1 sse4_2 ssse3 vmx
bogomips: 62399
Speed: 800 MHz min/max: 800/4500 MHz Core speeds (MHz): 1: 800 2: 801
3: 800 4: 800 5: 800 6: 800 7: 801 8: 800 9: 800 10: 800 11: 800 12: 801
Graphics:
Device-1: NVIDIA TU116M [GeForce GTX 1660 Ti Mobile]
vendor: Hewlett-Packard driver: nvidia v: 450.66 bus ID: 01:00.0
Display: x11 server: X.Org 1.20.8 driver: nvidia
unloaded: fbdev,modesetting,nouveau,vesa resolution: 1920x1080~144Hz
OpenGL: renderer: GeForce GTX 1660 Ti/PCIe/SSE2 v: 4.6.0 NVIDIA 450.66
direct render: Yes
Audio:
Device-1: Intel Cannon Lake PCH cAVS vendor: Hewlett-Packard
driver: snd_hda_intel v: kernel bus ID: 00:1f.3
Device-2: NVIDIA TU116 High Definition Audio vendor: Hewlett-Packard
driver: snd_hda_intel v: kernel bus ID: 01:00.1
Sound Server: ALSA v: k5.4.0-48-generic
Network:
Device-1: Realtek RTL8111/8168/8411 PCI Express Gigabit Ethernet
vendor: Hewlett-Packard driver: r8169 v: kernel port: 3000 bus ID: 3c:00.0
IF: eno1 state: down mac: <filter>
Device-2: Intel Wi-Fi 6 AX200 driver: iwlwifi v: kernel port: 3000
bus ID: 3d:00.0
IF: wlo1 state: up mac: <filter>
Drives:
Local Storage: total: 7.74 TiB used: 246.53 GiB (3.1%)
ID-1: /dev/nvme0n1 vendor: SK Hynix model: PC601 HFS512GD9TNG-L2A0A
size: 476.94 GiB
ID-2: /dev/sda vendor: Seagate model: ST1000LM035-1RK172 size: 931.51 GiB
ID-3: /dev/sdb type: USB vendor: Seagate model: Expansion size: 1.82 TiB
ID-4: /dev/sdc type: USB vendor: Seagate model: BUP BK size: 4.55 TiB
RAID:
Hardware-1: Intel 82801 Mobile SATA Controller [RAID mode] driver: ahci
v: 3.0 bus ID: 00:17.0
Partition:
ID-1: / size: 467.96 GiB used: 17.57 GiB (3.8%) fs: ext4
dev: /dev/nvme0n1p2
Sensors:
System Temperatures: cpu: 48.0 C mobo: N/A gpu: nvidia temp: 46 C
Fan Speeds (RPM): N/A
Info:
Processes: 310 Uptime: 6m Memory: 15.51 GiB used: 1.79 GiB (11.6%)
Init: systemd runlevel: 5 Compilers: gcc: 9.3.0 Shell: bash v: 5.0.17
inxi: 3.0.38

This was when I managed to install 20 a while back, but even if I install 20, I get the same issue now for some reason

[roblm]

EDITED: 6-25-21
I suggest not reading the posts in this topic because I made some errors in my posts. Go to my last post to read the solution.


When you get the blank screen, press Ctrl+Alt+F1 to enter virtual console tty1. Use these commands and post the output: ls /lib/modprobe.d/ and mokutil --sb-state

If you can't enter tty1, then select Advanced options > Recovery Mode at the GRUB boot menu. If no menu shows, then hold down the Shift key while starting. In the menu, select “root - drop to root shell prompt ” and press ENTER. Press ENTER again. Use the same command above for tty1.

[danield]

I am about to that as I type this.
If I install the driver through the terminal, towards the end of the install it says this:

/etc/kernel/postinst.d/dkms:
* dkms: running auto installation service for kernel 5.4.0-65-generic
...done.
/etc/kernel/postinst.d/initramfs-tools:
update-initramfs: Generating /boot/initrd.img-5.4.0-65-generic
/etc/kernel/postinst.d/zz-update-grub:
Sourcing file `/etc/default/grub'
Sourcing file `/etc/default/grub.d/50_linuxmint.cfg'
Sourcing file `/etc/default/grub.d/init-select.cfg'
Generating grub configuration file ...
Found linux image: /boot/vmlinuz-5.4.0-65-generic
Found initrd image: /boot/initrd.img-5.4.0-65-generic
Found linux image: /boot/vmlinuz-5.4.0-58-generic
Found initrd image: /boot/initrd.img-5.4.0-58-generic
Adding boot menu entry for UEFI Firmware Settings
done
E: Could not configure 'libc6:i386'.
E: Could not perform immediate configuration on 'libgcc-s1:i386'. Please see man 5 apt.conf under APT::Immediate-Configure for details. (2)

[danield]

I wasn't able to get into the virtual console tty1
If I went into recovery mode i just got the same screen
Holding down shift didn't make any difference either

[roblm]

If I went into recovery mode i just got the same screen

I don’t understand what you mean. Are you able to see the the grub boot menu and then select Recovery Mode?
If not, then press and hold the Shift or Esc key at startup or as the BIOS info is loading or right after. Or press the Esc key once after the BIOS info is displayed.

[danield]

I was able to select recovery mode but it didn't do anything different that non recovery mode.

[roblm]

After selecting Recovery Mode, you should see a menu and one of the options is:
root - drop to root shell prompt. After selecting that, press Enter. Then press Enter again.

Then use these commands and copy the output: ls /lib/modprobe.d/ and mokutil --sb-state

[danield]

Unfortunately the recovery mode doesn't show anything, even if I press escape or shift.
Thank you

[roblm]

Do you see the GNU GRUB boot menu? If not, then keep tapping the Shift key rapidly during startup. Then select Advanced options for Linux Mint 20.1 and then Recovery Mode.

[bommelkopp]

Sorry for climbing this thread...

Same problem here, not only with mint 19.3, but also with older versions, and also Lubuntu attempts.

ls /lib/modprobe.d shows aliases.conf, systemd.conf, fbdev-blacklist.conf, and blacklist-linux-hwe-5.0.0-32-generic.conf.

mokutils --sb-state says "EFI variables are not supported on this system"

lsmod shows nouveau is loaded.
Live-Stick runs perfectly...

[danield]

Sorry for the delayed response
The first command outputs

Code: Select all

aliases.conf                           nvidia-graphics-drivers.conf
blacklist_linux_5.4.0-58-generic.conf  systemd.conf
fbdev-blacklist.conf

The second command outputs

SecureBoot disabled

I was only able to get past the black screen in recovery mode by spamming escape a few times after entering recovery mode

[roblm]

Enter Recovery mode. In the menu, select network - Enable networking. Then select
root - drop to root shell prompt and press ENTER. Press ENTER again.

Use these commands to upload some more info:

Code: Select all

nvidia-bug-report.sh
gunzip nvidia-bug-report.log.gz && cat nvidia-bug-report.log | nc termbin.com 9999

Copy the url address and post it.

Use this command: dpkg -l | grep nvidia | nc termbin.com 9999
Copy the url address and post it.

[danield]

https://termbin.com/a2fg

[roblm]

You did not post the url address after using these two commands to create and upload the bug report:

Code: Select all

nvidia-bug-report.sh
gunzip nvidia-bug-report.log.gz && cat nvidia-bug-report.log | nc termbin.com 9999

[danield]

I did, this is the output

Code: Select all

ii  libnvidia-cfg1-460:amd64                   460.39-0ubuntu0.20.04.1               amd64        NVIDIA binary OpenGL/GLX configuration library
ii  libnvidia-common-460                       460.39-0ubuntu0.20.04.1               all          Shared files used by the NVIDIA libraries
ii  libnvidia-compute-460:amd64                460.39-0ubuntu0.20.04.1               amd64        NVIDIA libcompute package
ii  libnvidia-compute-460:i386                 460.39-0ubuntu0.20.04.1               i386         NVIDIA libcompute package
ii  libnvidia-decode-460:amd64                 460.39-0ubuntu0.20.04.1               amd64        NVIDIA Video Decoding runtime libraries
ii  libnvidia-decode-460:i386                  460.39-0ubuntu0.20.04.1               i386         NVIDIA Video Decoding runtime libraries
ii  libnvidia-encode-460:amd64                 460.39-0ubuntu0.20.04.1               amd64        NVENC Video Encoding runtime library
ii  libnvidia-encode-460:i386                  460.39-0ubuntu0.20.04.1               i386         NVENC Video Encoding runtime library
ii  libnvidia-extra-460:amd64                  460.39-0ubuntu0.20.04.1               amd64        Extra libraries for the NVIDIA driver
ii  libnvidia-fbc1-460:amd64                   460.39-0ubuntu0.20.04.1               amd64        NVIDIA OpenGL-based Framebuffer Capture runtime library
ii  libnvidia-fbc1-460:i386                    460.39-0ubuntu0.20.04.1               i386         NVIDIA OpenGL-based Framebuffer Capture runtime library
ii  libnvidia-gl-460:amd64                     460.39-0ubuntu0.20.04.1               amd64        NVIDIA OpenGL/GLX/EGL/GLES GLVND libraries and Vulkan ICD
ii  libnvidia-gl-460:i386                      460.39-0ubuntu0.20.04.1               i386         NVIDIA OpenGL/GLX/EGL/GLES GLVND libraries and Vulkan ICD
ii  libnvidia-ifr1-460:amd64                   460.39-0ubuntu0.20.04.1               amd64        NVIDIA OpenGL-based Inband Frame Readback runtime library
ii  libnvidia-ifr1-460:i386                    460.39-0ubuntu0.20.04.1               i386         NVIDIA OpenGL-based Inband Frame Readback runtime library
ii  nvidia-compute-utils-460                   460.39-0ubuntu0.20.04.1               amd64        NVIDIA compute utilities
ii  nvidia-dkms-460                            460.39-0ubuntu0.20.04.1               amd64        NVIDIA DKMS package
ii  nvidia-driver-460                          460.39-0ubuntu0.20.04.1               amd64        NVIDIA driver metapackage
ii  nvidia-kernel-common-460                   460.39-0ubuntu0.20.04.1               amd64        Shared files used with the kernel module
ii  nvidia-kernel-source-460                   460.39-0ubuntu0.20.04.1               amd64        NVIDIA kernel source package
ii  nvidia-prime                               0.8.15.3~0.20.04.1                    all          Tools to enable NVIDIA's Prime
ii  nvidia-prime-applet                        1.2.6                                 all          An applet for NVIDIA Prime
ii  nvidia-settings                            440.82-0ubuntu0.20.04.1               amd64        Tool for configuring the NVIDIA graphics driver
ii  nvidia-utils-460                           460.39-0ubuntu0.20.04.1               amd64        NVIDIA driver support binaries
ii  screen-resolution-extra                    0.18build1                            all          Extension for the nvidia-settings control panel
ii  xserver-xorg-video-nvidia-460              460.39-0ubuntu0.20.04.1               amd64        NVIDIA binary Xorg driver

[roblm]

I did, this is the output

Code: Select all

ii  libnvidia-cfg1-460:amd64                   460.39-0ubuntu0.20.04.1               amd64        NVIDIA binary OpenGL/GLX configuration library
ii  libnvidia-common-460                       460.39-0ubuntu0.20.04.1               all          Shared files used by the NVIDIA libraries
ii  libnvidia-compute-460:amd64                460.39-0ubuntu0.20.04.1               amd64        NVIDIA libcompute package
ii  libnvidia-compute-460:i386                 460.39-0ubuntu0.20.04.1               i386         NVIDIA libcompute package
ii  libnvidia-decode-460:amd64                 460.39-0ubuntu0.20.04.1               amd64        NVIDIA Video Decoding runtime libraries
ii  libnvidia-decode-460:i386                  460.39-0ubuntu0.20.04.1               i386         NVIDIA Video Decoding runtime libraries
ii  libnvidia-encode-460:amd64                 460.39-0ubuntu0.20.04.1               amd64        NVENC Video Encoding runtime library
ii  libnvidia-encode-460:i386                  460.39-0ubuntu0.20.04.1               i386         NVENC Video Encoding runtime library
ii  libnvidia-extra-460:amd64                  460.39-0ubuntu0.20.04.1               amd64        Extra libraries for the NVIDIA driver
ii  libnvidia-fbc1-460:amd64                   460.39-0ubuntu0.20.04.1               amd64        NVIDIA OpenGL-based Framebuffer Capture runtime library
ii  libnvidia-fbc1-460:i386                    460.39-0ubuntu0.20.04.1               i386         NVIDIA OpenGL-based Framebuffer Capture runtime library
ii  libnvidia-gl-460:amd64                     460.39-0ubuntu0.20.04.1               amd64        NVIDIA OpenGL/GLX/EGL/GLES GLVND libraries and Vulkan ICD
ii  libnvidia-gl-460:i386                      460.39-0ubuntu0.20.04.1               i386         NVIDIA OpenGL/GLX/EGL/GLES GLVND libraries and Vulkan ICD
ii  libnvidia-ifr1-460:amd64                   460.39-0ubuntu0.20.04.1               amd64        NVIDIA OpenGL-based Inband Frame Readback runtime library
ii  libnvidia-ifr1-460:i386                    460.39-0ubuntu0.20.04.1               i386         NVIDIA OpenGL-based Inband Frame Readback runtime library
ii  nvidia-compute-utils-460                   460.39-0ubuntu0.20.04.1               amd64        NVIDIA compute utilities
ii  nvidia-dkms-460                            460.39-0ubuntu0.20.04.1               amd64        NVIDIA DKMS package
ii  nvidia-driver-460                          460.39-0ubuntu0.20.04.1               amd64        NVIDIA driver metapackage
ii  nvidia-kernel-common-460                   460.39-0ubuntu0.20.04.1               amd64        Shared files used with the kernel module
ii  nvidia-kernel-source-460                   460.39-0ubuntu0.20.04.1               amd64        NVIDIA kernel source package
ii  nvidia-prime                               0.8.15.3~0.20.04.1                    all          Tools to enable NVIDIA's Prime
ii  nvidia-prime-applet                        1.2.6                                 all          An applet for NVIDIA Prime
ii  nvidia-settings                            440.82-0ubuntu0.20.04.1               amd64        Tool for configuring the NVIDIA graphics driver
ii  nvidia-utils-460                           460.39-0ubuntu0.20.04.1               amd64        NVIDIA driver support binaries
ii  screen-resolution-extra                    0.18build1                            all          Extension for the nvidia-settings control panel
ii  xserver-xorg-video-nvidia-460              460.39-0ubuntu0.20.04.1               amd64        NVIDIA binary Xorg driver

That info was already uploaded to termbin.com when you used this command in Recovery mode:

Code: Select all

dpkg -l | grep nvidia | nc termbin.com 9999

Enter Recovery mode again and use these two commands. You will have to wait a short time after using the first command, for the bug report to be created:

Code: Select all

nvidia-bug-report.sh
gunzip nvidia-bug-report.log.gz && cat nvidia-bug-report.log | nc termbin.com 9999

Then there will be another url address displayed. Copy it and post it.

[danield]

I am a bit confused.
I only got the link by completing both commands which I was told to use.

[roblm]

Go into Recovery mode. Be sure to Enable Networking in the menu. Use this command: ls
Do you see this file listed: nvidia-bug-report.log.gz

If you don’t, then use this command: nvidia-bug-report.sh

Then use this command: gunzip nvidia-bug-report.log.gz && cat nvidia-bug-report.log | nc termbin.com 9999

You should see a url address. Copy it and post it.


If the file nvidia-bug-report.log.gz already exists, then only use this command:

gunzip nvidia-bug-report.log.gz && cat nvidia-bug-report.log | nc termbin.com 9999

[danield]

I think something may be going wrong somewhere.
What am I meant to see in the recovery mode, all I am getting is my usual interface (as I would if everything is working normally, networking is already on), but to get this I get a blank screen which I can only get past by pressing a few different keys.
I have noticed if I tried the installation and set up auto login, I can hear the usual signing in noise but again the screen is black.

[roblm]

Are you seeing this: