[SOLVED] My system is running without video hardware acceleration

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nickperks
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[SOLVED] My system is running without video hardware acceleration

Post by nickperks »

I'm current getting and error message to check my video drivers as apparently I'm running without video hardware acceleration. My laptop is a HP Pavi. The error box has a call to action with a button to launch the device manager which I do so. However the device manager that which is listed in the attached file. So how do I check my video drivers and resolve the problem?

Regards

Nick
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SMG
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Re: My system is running without video hardware acceleration

Post by SMG »

nickperks wrote: Sat Jun 05, 2021 12:19 pm I'm current getting and error message to check my video drivers as apparently I'm running without video hardware acceleration. My laptop is a HP Pavi. The error box has a call to action with a button to launch the device manager which I do so. However the device manager that which is listed in the attached file. So how do I check my video drivers and resolve the problem?
Welcome to the forum, Nick.

Section 5 of READ: How To Get Help! explains the data we need to be able to help you. Telling us your laptop is a HP Pavi is really not enough information to be helpful.

If Driver Manager is not showing any graphics drivers, then it is likely you have a laptop with AMD graphics. The graphics for AMD are included in the kernel. However, if you have a very new laptop, you may need a newer kernel than what comes on the standard Linux Mint ISOs.

Please give us information about your install by entering this command in a terminal: inxi -Fxxxrz
Click </> from the mini toolbar above the textbox where you type your reply and then place your cursor between the code markers and paste the results of the command between the code markers [code]Results[/code]. This will let us know how Mint sees your hardware.
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A woman typing on a laptop with LM20.3 Cinnamon.
nickperks
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Re: My system is running without video hardware acceleration

Post by nickperks »

My sincere apologies for not including enough information about my laptop, that was a bit rubbish. In my defence I am very new to Mint and didn't really know where to find the required information. I also apologise for not reading the 'How to Get Help!' section. I have done as instructed in your response and I do appreciate you taking the time to explain these things to me and supply the command so that I can get the required information, which is as follows:

Code: Select all

System:
  Kernel: 5.4.0-74-generic x86_64 bits: 64 compiler: gcc v: 9.3.0 
  Desktop: Cinnamon 4.8.6 wm: muffin 4.8.1 dm: LightDM 1.30.0 
  Distro: Linux Mint 20.1 Ulyssa base: Ubuntu 20.04 focal 
Machine:
  Type: Laptop System: HP product: HP Pavilion Laptop 15-eh0xxx v: N/A 
  serial: <filter> Chassis: type: 10 serial: <filter> 
  Mobo: HP model: 87C5 v: 35.24 serial: <filter> UEFI: AMI v: F.11 
  date: 12/22/2020 
Battery:
  ID-1: BAT0 charge: 40.6 Wh condition: 40.6/40.6 Wh (100%) volts: 12.9/11.3 
  model: Hewlett-Packard Primary type: Li-ion serial: <filter> status: Full 
  cycles: 365 
CPU:
  Topology: 6-Core model: AMD Ryzen 5 4500U with Radeon Graphics bits: 64 
  type: MCP arch: Zen rev: 1 L2 cache: 3072 KiB 
  flags: avx avx2 lm nx pae sse sse2 sse3 sse4_1 sse4_2 sse4a ssse3 svm 
  bogomips: 28449 
  Speed: 1484 MHz min/max: 1400/2375 MHz boost: enabled Core speeds (MHz): 
  1: 1397 2: 1444 3: 1397 4: 1397 5: 1397 6: 1397 
Graphics:
  Device-1: AMD Renoir vendor: Hewlett-Packard driver: N/A bus ID: 04:00.0 
  chip ID: 1002:1636 
  Display: x11 server: X.Org 1.20.9 driver: ati,fbdev 
  unloaded: modesetting,radeon,vesa resolution: 1920x1080~77Hz 
  OpenGL: renderer: llvmpipe (LLVM 11.0.0 256 bits) v: 4.5 Mesa 20.2.6 
  compat-v: 3.1 direct render: Yes 
Audio:
  Device-1: AMD vendor: Hewlett-Packard driver: snd_hda_intel v: kernel 
  bus ID: 04:00.1 chip ID: 1002:1637 
  Device-2: AMD Raven/Raven2/FireFlight/Renoir Audio Processor 
  vendor: Hewlett-Packard driver: snd_rn_pci_acp3x v: kernel bus ID: 04:00.5 
  chip ID: 1022:15e2 
  Device-3: AMD Family 17h HD Audio vendor: Hewlett-Packard 
  driver: snd_hda_intel v: kernel bus ID: 04:00.6 chip ID: 1022:15e3 
  Sound Server: ALSA v: k5.4.0-74-generic 
Network:
  Device-1: Realtek RTL8821CE 802.11ac PCIe Wireless Network Adapter 
  vendor: Hewlett-Packard driver: rtl8821ce v: v5.5.2.1_35598.20191029 
  port: f000 bus ID: 02:00.0 chip ID: 10ec:c821 
  IF: wlo1 state: up mac: <filter> 
Drives:
  Local Storage: total: 476.94 GiB used: 22.73 GiB (4.8%) 
  ID-1: /dev/nvme0n1 vendor: Samsung model: MZVLQ512HALU-000H1 
  size: 476.94 GiB speed: 31.6 Gb/s lanes: 4 serial: <filter> rev: HPS4NFXV 
  scheme: GPT 
Partition:
  ID-1: / size: 56.48 GiB used: 22.67 GiB (40.1%) fs: ext4 
  dev: /dev/nvme0n1p5 
  ID-2: swap-1 size: 977.0 MiB used: 0 KiB (0.0%) fs: swap 
  dev: /dev/nvme0n1p6 
Sensors:
  System Temperatures: cpu: 71.8 C mobo: N/A 
  Fan Speeds (RPM): N/A 
Repos:
  No active apt repos in: /etc/apt/sources.list 
  Active apt repos in: /etc/apt/sources.list.d/official-package-repositories.list 
  1: deb http://packages.linuxmint.com ulyssa main upstream import backport
  2: deb http://archive.ubuntu.com/ubuntu focal main restricted universe multiverse
  3: deb http://archive.ubuntu.com/ubuntu focal-updates main restricted universe multiverse
  4: deb http://archive.ubuntu.com/ubuntu focal-backports main restricted universe multiverse
  5: deb http://security.ubuntu.com/ubuntu/ focal-security main restricted universe multiverse
  6: deb http://archive.canonical.com/ubuntu/ focal partner
Info:
  Processes: 217 Uptime: 49m Memory: 7.21 GiB used: 1.24 GiB (17.2%) 
  Init: systemd v: 245 runlevel: 5 Compilers: gcc: 9.3.0 alt: 9 Shell: bash 
  v: 5.0.17 running in: gnome-terminal inxi: 3.0.38
Again thank you for you help and patience with this newbie user.

Regards

Nick
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Re: My system is running without video hardware acceleration

Post by SMG »

Your computer has a fairly new processor. The graphics for it require a newer kernel than the default one which comes with LM20 which is why you were getting the message about no video hardware acceleration. There is no driver installed.

Graphics:
Device-1: AMD Renoir vendor: Hewlett-Packard driver: N/A bus ID: 04:00.0
chip ID: 1002:1636
Display: x11 server: X.Org 1.20.9 driver: ati,fbdev
unloaded: modesetting,radeon,vesa resolution: 1920x1080~77Hz
OpenGL: renderer: llvmpipe (LLVM 11.0.0 256 bits) v: 4.5 Mesa 20.2.6
compat-v: 3.1 direct render: Yes

Your system needs the 5.8 kernel which is available in Update Manager in order to have the graphics driver automatically install. Open Update Manager. Select View > Linux Kernels and click Continue. Make sure 5.8 is selected on the left panel and then click the top-most option on the right panel. An "Install" button will appear. Install the kernel and then reboot for it to become active. Doing that should clear the no video acceleration message.
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nickperks
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Re: My system is running without video hardware acceleration

Post by nickperks »

Thank you very much for the solution, it worked a treat. Well done. My system seemed to be running faster than windows even without the fix so I am quite impressed with Mint so far. I did have one further question if you don't mind me troubling you. My system orignally installed the 5.4 kernel and then I manually updated to the 5.8 kernel. I noticed when I performed the update that the 5.4 update appeared to be supported until 2025 but the 5.8 kernel was supported only until 2021. Is that correct or am I be stupid? And if that is correct why would a previous version of the kernel be supported longer than the 5.8 kernel?

Regards

Nick
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Re: My system is running without video hardware acceleration

Post by Moem »

nickperks wrote: Wed Jun 09, 2021 6:52 am noticed when I performed the update that the 5.4 update appeared to be supported until 2025 but the 5.8 kernel was supported only until 2021. Is that correct or am I be stupid? And if that is correct why would a previous version of the kernel be supported longer than the 5.8 kernel?
Because some kernels are LTS (Long Time Support) kernels and some are not. So yes, it can happen that a newer kernel will have shorter support than an older one. But never fear: it's fine to run a kernel that does not have long time support, in order to solve a problem. There will be a new version out in time to replace the current 5.8 when it goes out of support.
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If your issue is solved, kindly indicate that by editing the first post in the topic, and adding [SOLVED] to the title. Thanks!
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Re: My system is running without video hardware acceleration

Post by nickperks »

Cool, thanks for the reply and support.
Regards

Nick
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Re: [SOLVED] My system is running without video hardware acceleration

Post by rogierx »

hi thanks for right track so far,
but my update manager shows only kernel 5.4 and below.
I use an AMD RX6800 with X570 mobo and 5600X CPU.
So all AMD and PCIe 4.0 and the Mint 19.3 kernel 5.4.0-120

Does this mean I will never be able to install kernel 5.8 and never use the RX6800 properly?

Monitor is 3440x1440 but graphics are stuck at 1024x768 :(

Code: Select all

System:
  Host: AMD6X Kernel: 5.4.0-120-generic x86_64 
  bits: 64 compiler: gcc v: 7.5.0 
  Desktop: Cinnamon 4.4.8 wm: muffin 4.4.4 
  dm: LightDM 1.26.0 Distro: Linux Mint 19.3 Tricia 
  base: Ubuntu 18.04 bionic 
Machine:
  Type: Desktop System: Gigabyte 
  product: X570 I AORUS PRO WIFI v: -CF 
  serial: <filter> 
  Mobo: Gigabyte model: X570 I AORUS PRO WIFI 
  serial: <filter> UEFI: American Megatrends LLC. 
  v: F36c date: 05/12/2022 
Battery:
  Device-1: hidpp_battery_0 
  model: Logitech Wireless Keyboard serial: <filter> 
  charge: 55% rechargeable: yes status: Discharging 
CPU:
  Topology: 6-Core model: AMD Ryzen 5 5600X bits: 64 
  type: MT MCP arch: N/A L2 cache: 3072 KiB 
  flags: lm nx pae sse sse2 sse3 sse4_1 sse4_2 sse4a 
  ssse3 svm 
  bogomips: 88795 
  Speed: 2240 MHz min/max: 2200/3700 MHz 
  boost: enabled Core speeds (MHz): 1: 2240 2: 2240 
  3: 2239 4: 2238 5: 2800 6: 2240 7: 2239 8: 2239 
  9: 2239 10: 2239 11: 2796 12: 2239 
Graphics:
  Device-1: AMD vendor: Tul driver: N/A 
  bus ID: 0c:00.0 chip ID: 1002:73bf 
  Display: x11 server: X.Org 1.20.8 driver: fbdev 
  unloaded: modesetting,vesa alternate: ati 
  resolution: 1024x768~76Hz 
  OpenGL: renderer: llvmpipe (LLVM 10.0.0 128 bits) 
  v: 3.3 Mesa 20.0.8 compat-v: 3.1 direct render: Yes
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Re: [SOLVED] My system is running without video hardware acceleration

Post by Moem »

rogierx wrote: Wed Jun 22, 2022 2:40 am hi thanks for right track so far,
but my update manager shows only kernel 5.4 and below.
Please start a new topic for your question, it's forum policy and your topic will be more visible. Cheers!
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If your issue is solved, kindly indicate that by editing the first post in the topic, and adding [SOLVED] to the title. Thanks!
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