Mint 20.4 trouble with graphics radeon R5 on HP portable

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pchirouze
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Mint 20.4 trouble with graphics radeon R5 on HP portable

Post by pchirouze »

Hello,

I have installed LM20.4 XFCE and also LM20.4 MATE with the same problem.
The login screen is perfect, and when I valid my user account the screen seems with bad resolution or bad synchronisation, or other I don't know. The PC become unusable. Maybe just an configuration in command line can solve this, if somebody knows this and help me, thanks by advance.
Here info about graphics card

Code: Select all

celine@celine-hp:~$ inxi -G
Graphics:
  Device-1: AMD Stoney [Radeon R2/R3/R4/R5 Graphics] driver: amdgpu 
  v: kernel 
  Device-2: AMD Sun XT [Radeon HD 8670A/8670M/8690M / R5 M330 / M430 / 
  Radeon 520 Mobile] 
  driver: radeon v: kernel 
  Display: x11 server: X.Org 1.20.9 driver: radeon FAILED: ati 
  unloaded: amdgpu,fbdev,modesetting,vesa resolution: 1366x768~60Hz 
  OpenGL: renderer: AMD STONEY (DRM 3.38.0 5.8.0-55-generic LLVM 11.0.0) 
  v: 4.5 Mesa 20.2.6 
celine@celine-hp:~$

remarks : There no problem with Lubuntu 20.04
Best regards,
Last edited by LockBot on Wed Dec 28, 2022 7:16 am, edited 1 time in total.
Reason: Topic automatically closed 6 months after creation. New replies are no longer allowed.
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Moem
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Re: Mint 20.4 trouble with graphics radeon R5 on HP portable

Post by Moem »

pchirouze wrote: ⤴Tue Jun 15, 2021 9:45 am Hello,

I have installed LM20.4 XFCE and also LM20.4 MATE
Hello and welcome! There is no Mint 20.4; we're at 20.1. Is that what you installed?
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If your issue is solved, kindly indicate that by editing the first post in the topic, and adding [SOLVED] to the title. Thanks!
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SMG
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Re: Mint 20.4 trouble with graphics radeon R5 on HP portable

Post by SMG »

pchirouze wrote: ⤴Tue Jun 15, 2021 9:45 amHere info about graphics card
Please provide the full info requested in Section 5 of READ: How To Get Help!.

I helped someone recently in another thread with the same two graphics devices on an HP computer and Mint 20.1 (Cinnamon) installed without any FAILED messages for the graphics. However, HP has made many, many different models of computers, so we have no way of knowing which one you have.
Image
A woman typing on a laptop with LM20.3 Cinnamon.
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pchirouze
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Re: Mint 20.4 trouble with graphics radeon R5 on HP portable

Post by pchirouze »

Moem wrote: ⤴Tue Jun 15, 2021 10:25 am
pchirouze wrote: ⤴Tue Jun 15, 2021 9:45 am Hello,

I have installed LM20.4 XFCE and also LM20.4 MATE
Hello and welcome! There is no Mint 20.4; we're at 20.1. Is that what you installed?
Sorry, it's LM 20.1
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Re: Mint 20.4 trouble with graphics radeon R5 on HP portable

Post by pchirouze »

SMG wrote: ⤴Tue Jun 15, 2021 1:12 pm
pchirouze wrote: ⤴Tue Jun 15, 2021 9:45 amHere info about graphics card
Please provide the full info requested in Section 5 of READ: How To Get Help!.

I helped someone recently in another thread with the same two graphics devices on an HP computer and Mint 20.1 (Cinnamon) installed without any FAILED messages for the graphics. However, HP has made many, many different models of computers, so we have no way of knowing which one you have.
Here more complete info about Laptop

Code: Select all

celine@celine-hp:~$ inxi -Fxxxrz
System:    Kernel: 5.8.0-55-generic x86_64 bits: 64 compiler: N/A Desktop: LXQt 0.14.1 
           info: lxqt-panel wm: Openbox 3.6.1 dm: SDDM 
           Distro: Ubuntu 20.04.2 LTS (Focal Fossa) 
Machine:   Type: Laptop System: HP product: HP Laptop 15-bw0xx v: Type1ProductConfigId 
           serial: <filter> Chassis: type: 10 serial: <filter> 
           Mobo: HP model: 8331 v: 27.31 serial: <filter> UEFI: Insyde v: F.20 
           date: 11/01/2017 
Battery:   ID-1: BAT1 charge: 38.6 Wh condition: 38.6/41.6 Wh (93%) volts: 16.3/14.6 
           model: Hewlett-Packard PABAS0241231 type: Li-ion serial: <filter> status: Full 
CPU:       Topology: Dual Core model: AMD A9-9420 RADEON R5 5 COMPUTE CORES 2C+3G 
           bits: 64 type: MCP arch: Excavator L2 cache: 1024 KiB 
           flags: avx avx2 lm nx pae sse sse2 sse3 sse4_1 sse4_2 sse4a ssse3 svm 
           bogomips: 11978 
           Speed: 1394 MHz min/max: 1400/3000 MHz boost: enabled Core speeds (MHz): 
           1: 1396 2: 1397 
Graphics:  Device-1: AMD Stoney [Radeon R2/R3/R4/R5 Graphics] vendor: Hewlett-Packard 
           driver: amdgpu v: kernel bus ID: 00:01.0 chip ID: 1002:98e4 
           Device-2: AMD Sun XT [Radeon HD 8670A/8670M/8690M / R5 M330 / M430 / Radeon 
           520 Mobile] 
           vendor: Hewlett-Packard driver: radeon v: kernel bus ID: 01:00.0 
           chip ID: 1002:6660 
           Display: x11 server: X.Org 1.20.9 driver: radeon FAILED: ati 
           unloaded: amdgpu,fbdev,modesetting,vesa resolution: 1366x768~60Hz 
           OpenGL: renderer: AMD STONEY (DRM 3.38.0 5.8.0-55-generic LLVM 11.0.0) 
           v: 4.5 Mesa 20.2.6 direct render: Yes 
Audio:     Device-1: AMD vendor: Hewlett-Packard driver: snd_hda_intel v: kernel 
           bus ID: 00:01.1 chip ID: 1002:15b3 
           Device-2: AMD Family 15h Audio vendor: Hewlett-Packard driver: snd_hda_intel 
           v: kernel bus ID: 00:09.2 chip ID: 1022:157a 
           Sound Server: ALSA v: k5.8.0-55-generic 
Network:   Device-1: Realtek RTL8111/8168/8411 PCI Express Gigabit Ethernet 
           vendor: Hewlett-Packard driver: r8169 v: kernel port: 3000 bus ID: 02:00.0 
           chip ID: 10ec:8168 
           IF: enp2s0 state: down mac: <filter> 
           Device-2: Realtek RTL8723DE 802.11b/g/n PCIe Adapter vendor: Hewlett-Packard 
           driver: rtw_8723de v: N/A port: 2000 bus ID: 03:00.0 chip ID: 10ec:d723 
           IF: wlp3s0 state: up mac: <filter> 
Drives:    Local Storage: total: 960.63 GiB used: 6.33 GiB (0.7%) 
           ID-1: /dev/sda vendor: Toshiba model: MQ01ABD100 size: 931.51 GiB 
           speed: 6.0 Gb/s rotation: 5400 rpm serial: <filter> rev: 4C scheme: GPT 
           ID-2: /dev/sdb type: USB vendor: Generic model: Flash Disk size: 29.12 GiB 
           serial: <filter> rev: 1.00 scheme: MBR 
Partition: ID-1: / size: 668.88 GiB used: 6.20 GiB (0.9%) fs: ext4 dev: /dev/sda6 
Sensors:   System Temperatures: cpu: 42.8 C mobo: N/A 
           Fan Speeds (RPM): N/A 
           GPU: device: amdgpu temp: 42 C device: radeon temp: 20 C 
Repos:     Active apt repos in: /etc/apt/sources.list 
           1: deb http://archive.ubuntu.com/ubuntu/ focal main restricted
           2: deb http://archive.ubuntu.com/ubuntu/ focal-updates main restricted
           3: deb http://archive.ubuntu.com/ubuntu/ focal universe
           4: deb http://archive.ubuntu.com/ubuntu/ focal-updates universe
           5: deb http://archive.ubuntu.com/ubuntu/ focal multiverse
           6: deb http://archive.ubuntu.com/ubuntu/ focal-updates multiverse
           7: deb http://security.ubuntu.com/ubuntu focal-security main restricted
           8: deb http://security.ubuntu.com/ubuntu focal-security universe
           9: deb http://security.ubuntu.com/ubuntu focal-security multiverse
           10: deb http://archive.ubuntu.com/ubuntu/ focal-backports main restricted universe multiverse
Info:      Processes: 161 Uptime: 7h 35m Memory: 3.73 GiB used: 556.3 MiB (14.6%) 
           Init: systemd v: 245 runlevel: 5 Compilers: gcc: N/A Shell: bash v: 5.0.17 
           running in: qterminal inxi: 3.0.38 
celine@celine-hp:~$
Last edited by Moem on Wed Jun 16, 2021 9:47 am, edited 1 time in total.
Reason: Adding [code] tags. They retain some formatting that makes your output easier to read.
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pchirouze
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Re: Mint 20.4 trouble with graphics radeon R5 on HP portable

Post by pchirouze »

pchirouze wrote: ⤴Wed Jun 16, 2021 9:46 am
SMG wrote: ⤴Tue Jun 15, 2021 1:12 pm
pchirouze wrote: ⤴Tue Jun 15, 2021 9:45 amHere info about graphics card
Please provide the full info requested in Section 5 of READ: How To Get Help!.

I helped someone recently in another thread with the same two graphics devices on an HP computer and Mint 20.1 (Cinnamon) installed without any FAILED messages for the graphics. However, HP has made many, many different models of computers, so we have no way of knowing which one you have.
Here more complete info about Laptop

Code: Select all

celine@celine-hp:~$ inxi -Fxxxrz
System:    Kernel: 5.8.0-55-generic x86_64 bits: 64 compiler: N/A Desktop: LXQt 0.14.1 
           info: lxqt-panel wm: Openbox 3.6.1 dm: SDDM 
           Distro: Ubuntu 20.04.2 LTS (Focal Fossa) 
Machine:   Type: Laptop System: HP product: HP Laptop 15-bw0xx v: Type1ProductConfigId 
           serial: <filter> Chassis: type: 10 serial: <filter> 
           Mobo: HP model: 8331 v: 27.31 serial: <filter> UEFI: Insyde v: F.20 
           date: 11/01/2017 
Battery:   ID-1: BAT1 charge: 38.6 Wh condition: 38.6/41.6 Wh (93%) volts: 16.3/14.6 
           model: Hewlett-Packard PABAS0241231 type: Li-ion serial: <filter> status: Full 
CPU:       Topology: Dual Core model: AMD A9-9420 RADEON R5 5 COMPUTE CORES 2C+3G 
           bits: 64 type: MCP arch: Excavator L2 cache: 1024 KiB 
           flags: avx avx2 lm nx pae sse sse2 sse3 sse4_1 sse4_2 sse4a ssse3 svm 
           bogomips: 11978 
           Speed: 1394 MHz min/max: 1400/3000 MHz boost: enabled Core speeds (MHz): 
           1: 1396 2: 1397 
Graphics:  Device-1: AMD Stoney [Radeon R2/R3/R4/R5 Graphics] vendor: Hewlett-Packard 
           driver: amdgpu v: kernel bus ID: 00:01.0 chip ID: 1002:98e4 
           Device-2: AMD Sun XT [Radeon HD 8670A/8670M/8690M / R5 M330 / M430 / Radeon 
           520 Mobile] 
           vendor: Hewlett-Packard driver: radeon v: kernel bus ID: 01:00.0 
           chip ID: 1002:6660 
           Display: x11 server: X.Org 1.20.9 driver: radeon FAILED: ati 
           unloaded: amdgpu,fbdev,modesetting,vesa resolution: 1366x768~60Hz 
           OpenGL: renderer: AMD STONEY (DRM 3.38.0 5.8.0-55-generic LLVM 11.0.0) 
           v: 4.5 Mesa 20.2.6 direct render: Yes 
Audio:     Device-1: AMD vendor: Hewlett-Packard driver: snd_hda_intel v: kernel 
           bus ID: 00:01.1 chip ID: 1002:15b3 
           Device-2: AMD Family 15h Audio vendor: Hewlett-Packard driver: snd_hda_intel 
           v: kernel bus ID: 00:09.2 chip ID: 1022:157a 
           Sound Server: ALSA v: k5.8.0-55-generic 
Network:   Device-1: Realtek RTL8111/8168/8411 PCI Express Gigabit Ethernet 
           vendor: Hewlett-Packard driver: r8169 v: kernel port: 3000 bus ID: 02:00.0 
           chip ID: 10ec:8168 
           IF: enp2s0 state: down mac: <filter> 
           Device-2: Realtek RTL8723DE 802.11b/g/n PCIe Adapter vendor: Hewlett-Packard 
           driver: rtw_8723de v: N/A port: 2000 bus ID: 03:00.0 chip ID: 10ec:d723 
           IF: wlp3s0 state: up mac: <filter> 
Drives:    Local Storage: total: 960.63 GiB used: 6.33 GiB (0.7%) 
           ID-1: /dev/sda vendor: Toshiba model: MQ01ABD100 size: 931.51 GiB 
           speed: 6.0 Gb/s rotation: 5400 rpm serial: <filter> rev: 4C scheme: GPT 
           ID-2: /dev/sdb type: USB vendor: Generic model: Flash Disk size: 29.12 GiB 
           serial: <filter> rev: 1.00 scheme: MBR 
Partition: ID-1: / size: 668.88 GiB used: 6.20 GiB (0.9%) fs: ext4 dev: /dev/sda6 
Sensors:   System Temperatures: cpu: 42.8 C mobo: N/A 
           Fan Speeds (RPM): N/A 
           GPU: device: amdgpu temp: 42 C device: radeon temp: 20 C 
Repos:     Active apt repos in: /etc/apt/sources.list 
           1: deb http://archive.ubuntu.com/ubuntu/ focal main restricted
           2: deb http://archive.ubuntu.com/ubuntu/ focal-updates main restricted
           3: deb http://archive.ubuntu.com/ubuntu/ focal universe
           4: deb http://archive.ubuntu.com/ubuntu/ focal-updates universe
           5: deb http://archive.ubuntu.com/ubuntu/ focal multiverse
           6: deb http://archive.ubuntu.com/ubuntu/ focal-updates multiverse
           7: deb http://security.ubuntu.com/ubuntu focal-security main restricted
           8: deb http://security.ubuntu.com/ubuntu focal-security universe
           9: deb http://security.ubuntu.com/ubuntu focal-security multiverse
           10: deb http://archive.ubuntu.com/ubuntu/ focal-backports main restricted universe multiverse
Info:      Processes: 161 Uptime: 7h 35m Memory: 3.73 GiB used: 556.3 MiB (14.6%) 
           Init: systemd v: 245 runlevel: 5 Compilers: gcc: N/A Shell: bash v: 5.0.17 
           running in: qterminal inxi: 3.0.38 
celine@celine-hp:~$
Sorry this command is at this under Lubuntu 20.4, not LM 20.1 I must redo with Live USB
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SMG
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Re: Mint 20.4 trouble with graphics radeon R5 on HP portable

Post by SMG »

pchirouze wrote: ⤴Tue Jun 15, 2021 9:45 amI have installed LM20.4 XFCE and also LM20.4 MATE with the same problem.
The login screen is perfect, and when I valid my user account the screen seems with bad resolution or bad synchronisation, or other I don't know.
If you are able to take a screen shot or a photograph of this, it would be helpful in determining what the issue might be.
Image
A woman typing on a laptop with LM20.3 Cinnamon.
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