[SOLVED] 4K resolution not possible using the Lenovo Docking Station

dafischaaa · Post by **dafischaaa** » Mon Dec 06, 2021 3:54 pm

Hey there,

I run Linux Mint 20.1. on my laptop. When I connect it to my 4K monitor with my docking station, I'll cannot choose the recommended 4K resolution because I end up with the following error message:

GDBUS.Error:org.gtk.GDBUS.UnmappedGError.Quark._gnome_2drr_2derror_2dquark.Code2: could not set the configuration for CRTC 79

My system's configuration:
- Lenovo Think Pad P14s
- Benq EW3270UE monitor
- Lenovo ThinkPad USB-C Dock Gen2

Connecting the laptop while using the Windows partition works without any issues, so I guess it's not a hardware problem. Also, if i connect it the monitor directly, it works smoothly.

Code: Select all

System:    Kernel: 5.6.0-1056-oem x86_64 bits: 64 compiler: gcc v: 9.3.0 Desktop: Cinnamon 4.8.5 
           wm: muffin dm: LightDM Distro: Linux Mint 20.1 Ulyssa base: Ubuntu 20.04 focal 
Machine:   Type: Laptop System: LENOVO product: 20Y10002GE v: ThinkPad P14s Gen 1 serial: <filter> 
           Chassis: type: 10 serial: <filter> 
           Mobo: LENOVO model: 20Y10002GE v: SDK0J40697 WIN serial: <filter> UEFI: LENOVO 
           v: R1BET65W(1.34 ) date: 06/17/2021 
Battery:   ID-1: BAT0 charge: 50.6 Wh condition: 51.5/50.5 Wh (102%) volts: 12.9/11.6 
           model: LGC 5B10W139 serial: <filter> status: Unknown 
CPU:       Topology: 8-Core model: AMD Ryzen 7 PRO 4750U with Radeon Graphics bits: 64 
           type: MT MCP arch: Zen rev: 1 L2 cache: 4096 KiB 
           flags: avx avx2 lm nx pae sse sse2 sse3 sse4_1 sse4_2 sse4a ssse3 svm bogomips: 54300 
           Speed: 1397 MHz min/max: 1400/1700 MHz Core speeds (MHz): 1: 1397 2: 1397 3: 1397 
           4: 1397 5: 1397 6: 1397 7: 1397 8: 1397 9: 1397 10: 1396 11: 1397 12: 1397 13: 1397 
           14: 1397 15: 1397 16: 1397 
Graphics:  Device-1: AMD Renoir vendor: Lenovo driver: amdgpu v: kernel bus ID: 07:00.0 
           chip ID: 1002:1636 
           Display: x11 server: X.Org 1.20.9 driver: amdgpu,ati unloaded: fbdev,modesetting,vesa 
           resolution: 2560x1600~60Hz 
           OpenGL: renderer: AMD RENOIR (DRM 3.36.0 5.6.0-1056-oem LLVM 12.0.0) v: 4.6 Mesa 21.0.3 
           direct render: Yes 
Audio:     Device-1: AMD vendor: Lenovo driver: snd_hda_intel v: kernel bus ID: 07:00.1 
           chip ID: 1002:1637 
           Device-2: AMD Raven/Raven2/FireFlight/Renoir Audio Processor vendor: Lenovo 
           driver: snd_rn_pci_acp3x v: kernel bus ID: 07:00.5 chip ID: 1022:15e2 
           Device-3: AMD Family 17h HD Audio vendor: Lenovo driver: snd_hda_intel v: kernel 
           bus ID: 07:00.6 chip ID: 1022:15e3 
           Device-4: Lenovo 2.4G INPUT DEVICE type: USB driver: hid-generic,snd-usb-audio,usbhid 
           bus ID: 4-1.3.3.2:21 chip ID: 17ef:a396 
           Sound Server: ALSA v: k5.6.0-1056-oem 
Network:   Device-1: Realtek RTL8111/8168/8411 PCI Express Gigabit Ethernet vendor: Lenovo 
           driver: r8169 v: kernel port: 3400 bus ID: 02:00.0 chip ID: 10ec:8168 
           IF: enp2s0f0 state: down mac: <filter> 
           Device-2: Intel Wi-Fi 6 AX200 driver: iwlwifi v: kernel port: 3000 bus ID: 03:00.0 
           chip ID: 8086:2723 
           IF: wlp3s0 state: up mac: <filter> 
           Device-3: Realtek RTL8111/8168/8411 PCI Express Gigabit Ethernet vendor: Lenovo 
           driver: r8169 v: kernel port: 2000 bus ID: 05:00.0 chip ID: 10ec:8168 
           IF: enp5s0 state: down mac: <filter> 
           Device-4: Lenovo USB3.1 Hub type: USB driver: r8152 bus ID: 5-1.1:10 chip ID: 17ef:a387 
           IF: enxf4a80d029cb0 state: down mac: <filter> 
Drives:    Local Storage: total: 1.04 TiB used: 28.32 GiB (2.7%) 
           ID-1: /dev/nvme0n1 vendor: SK Hynix model: HFS001TD9TNI-L2B0B size: 953.87 GiB 
           speed: 31.6 Gb/s lanes: 4 serial: <filter> 
           ID-2: /dev/sda type: USB vendor: SanDisk model: USB 3.2Gen1 size: 114.61 GiB 
           serial: <filter> 
Partition: ID-1: / size: 95.62 GiB used: 27.42 GiB (28.7%) fs: ext4 dev: /dev/nvme0n1p4 
Sensors:   System Temperatures: cpu: 53.0 C mobo: 0.0 C gpu: amdgpu temp: 45 C 
           Fan Speeds (RPM): cpu: 2900 
Repos:     No active apt repos in: /etc/apt/sources.list 
           Active apt repos in: /etc/apt/sources.list.d/additional-repositories.list 
           1: deb http: //dl.google.com/linux/chrome/deb/ stable main
           Active apt repos in: /etc/apt/sources.list.d/google-chrome.list 
           1: deb [arch=amd64] http: //dl.google.com/linux/chrome/deb/ stable main
           Active apt repos in: /etc/apt/sources.list.d/oem-sutton.newell-adam-meta.list 
           1: deb http: //lenovo.archive.canonical.com/ focal sutton
           2: deb http: //lenovo.archive.canonical.com/ focal sutton.newell
           Active apt repos in: /etc/apt/sources.list.d/official-package-repositories.list 
           1: deb http: //packages.linuxmint.com ulyssa main upstream import backport #id:linuxmint_main
           2: deb http: //archive.ubuntu.com/ubuntu focal main restricted universe multiverse
           3: deb http: //archive.ubuntu.com/ubuntu focal-updates main restricted universe multiverse
           4: deb http: //archive.ubuntu.com/ubuntu focal-backports main restricted universe multiverse
           5: deb http: //security.ubuntu.com/ubuntu/ focal-security main restricted universe multiverse
           6: deb http: //archive.canonical.com/ubuntu/ focal partner
           Active apt repos in: /etc/apt/sources.list.d/pinta-maintainers-pinta-stable-focal.list 
           1: deb http: //ppa.launchpad.net/pinta-maintainers/pinta-stable/ubuntu focal main
           Active apt repos in: /etc/apt/sources.list.d/steam.list 
           1: deb [arch=amd64,i386] https: //repo.steampowered.com/steam/ stable steam
           2: deb-src [arch=amd64,i386] https: //repo.steampowered.com/steam/ stable steam
Info:      Processes: 374 Uptime: 33m Memory: 29.18 GiB used: 2.32 GiB (7.9%) Init: systemd v: 245 
           runlevel: 5 Compilers: gcc: 9.3.0 alt: 9 Client: Unknown python3.8 client inxi: 3.0.38

Can anybody give me a hint what I could do about it?

Aroma · Post by **Aroma** » Mon Dec 06, 2021 4:05 pm

Same here with two FullHD Monitors (BenQ BL2405) at Lenovo Thinkpad E15 Gen 3 and kernel 5.11. Directly at the HDMI port of the Notebook they work, but not on the Lenovo USB-C docking station.

(Maybe helpful to add that in Windows Monitors on this docking station also only worked if I installed an optional driver for the Monitors.)

Post by **SMG** » Mon Dec 06, 2021 5:21 pm

dafischaaa wrote: ⤴Mon Dec 06, 2021 3:54 pm- Lenovo ThinkPad USB-C Dock Gen2

Welcome to the forum, dafischaaa.

This link Driver for Windows 10, 7, 8, 8.1 (32-bit, 64-bit) - ThinkPad USB-C Dock Gen 2 indicates there is a driver for that docking station. Do you know what the function of the driver is?

dafischaaa wrote: ⤴Mon Dec 06, 2021 3:54 pmAlso, if i connect it the monitor directly, it works smoothly.

Which means there is something about the docking station which is the issue. Some docking stations need to use DisplayLink drivers to function properly, but if you are getting the monitor to work without that driver, then there must be something else about the docking station which is causing the resolution reduction to happen.

Please update your kernel. The 5.6-oem kernel went end of life quite a while ago and is no longer supported. Open Update Manager and see what it recommends. If there is not a kernel recommendation, let us know and we can let you know how to install a newer oem or regular kernel.
System:
Kernel: 5.6.0-1056-oem x86_64 bits: 64 compiler: gcc v: 9.3.0 Desktop: Cinnamon 4.8.5
wm: muffin dm: LightDM Distro: Linux Mint 20.1 Ulyssa base: Ubuntu 20.04 focal

Also, the latest Xorg is 1.20.11, so there may be updates for it in Update Manager as well.
Graphics:
Device-1: AMD Renoir vendor: Lenovo driver: amdgpu v: kernel bus ID: 07:00.0
chip ID: 1002:1636
Display: x11 server: X.Org 1.20.9 driver: amdgpu,ati unloaded: fbdev,modesetting,vesa
resolution: 2560x1600~60Hz
OpenGL: renderer: AMD RENOIR (DRM 3.36.0 5.6.0-1056-oem LLVM 12.0.0) v: 4.6 Mesa 21.0.3
direct render: Yes

dafischaaa · Post by **dafischaaa** » Mon Dec 06, 2021 6:53 pm

Dear SMG,

thank you for the fast answer! I know drivers from using windows although I've never encountered them using linux. As you proposed, I've updated the kernel and also Xorg:

Code: Select all

System:    Kernel: 5.10.0-1051-oem x86_64 bits: 64 compiler: N/A Desktop: Cinnamon 4.8.6 
           wm: muffin dm: LightDM Distro: Linux Mint 20.1 Ulyssa base: Ubuntu 20.04 focal 
Machine:   Type: Laptop System: LENOVO product: 20Y10002GE v: ThinkPad P14s Gen 1 serial: <filter> 
           Chassis: type: 10 serial: <filter> 
           Mobo: LENOVO model: 20Y10002GE v: SDK0J40697 WIN serial: <filter> UEFI: LENOVO 
           v: R1BET65W(1.34 ) date: 06/17/2021 
Battery:   ID-1: BAT0 charge: 50.5 Wh condition: 51.5/50.5 Wh (102%) volts: 12.9/11.6 
           model: LGC 5B10W139 serial: <filter> status: Unknown 
CPU:       Topology: 8-Core model: AMD Ryzen 7 PRO 4750U with Radeon Graphics bits: 64 
           type: MT MCP arch: Zen rev: 1 L2 cache: 4096 KiB 
           flags: avx avx2 lm nx pae sse sse2 sse3 sse4_1 sse4_2 sse4a ssse3 svm bogomips: 54296 
           Speed: 1377 MHz min/max: 1400/1700 MHz Core speeds (MHz): 1: 1397 2: 1397 3: 1397 
           4: 1397 5: 1397 6: 1396 7: 1397 8: 1397 9: 1397 10: 1397 11: 1397 12: 1396 13: 1397 
           14: 1397 15: 1397 16: 1397 
Graphics:  Device-1: AMD Renoir vendor: Lenovo driver: amdgpu v: kernel bus ID: 07:00.0 
           chip ID: 1002:1636 
           Display: x11 server: X.Org 1.20.11 driver: amdgpu,ati unloaded: fbdev,modesetting,vesa 
           resolution: 1920x1080~60Hz, 2560x1600~60Hz 
           OpenGL: renderer: AMD RENOIR (DRM 3.40.0 5.10.0-1051-oem LLVM 12.0.0) 
           v: 4.6 Mesa 21.0.3 direct render: Yes 
Audio:     Device-1: AMD vendor: Lenovo driver: snd_hda_intel v: kernel bus ID: 07:00.1 
           chip ID: 1002:1637 
           Device-2: AMD Raven/Raven2/FireFlight/Renoir Audio Processor vendor: Lenovo 
           driver: snd_rn_pci_acp3x v: kernel bus ID: 07:00.5 chip ID: 1022:15e2 
           Device-3: AMD Family 17h HD Audio vendor: Lenovo driver: snd_hda_intel v: kernel 
           bus ID: 07:00.6 chip ID: 1022:15e3 
           Device-4: Lenovo 2.4G INPUT DEVICE type: USB driver: hid-generic,snd-usb-audio,usbhid 
           bus ID: 4-1.3.3.2:9 chip ID: 17ef:a396 
           Sound Server: ALSA v: k5.10.0-1051-oem 
Network:   Device-1: Realtek RTL8111/8168/8411 PCI Express Gigabit Ethernet vendor: Lenovo 
           driver: r8169 v: kernel port: 3400 bus ID: 02:00.0 chip ID: 10ec:8168 
           IF: enp2s0f0 state: down mac: <filter> 
           Device-2: Intel Wi-Fi 6 AX200 driver: iwlwifi v: kernel port: 3000 bus ID: 03:00.0 
           chip ID: 8086:2723 
           IF: wlp3s0 state: up mac: <filter> 
           Device-3: Realtek RTL8111/8168/8411 PCI Express Gigabit Ethernet vendor: Lenovo 
           driver: r8169 v: kernel port: 2000 bus ID: 05:00.0 chip ID: 10ec:8168 
           IF: enp5s0 state: down mac: <filter> 
           Device-4: Lenovo USB3.1 Hub type: USB driver: r8152 bus ID: 5-1.1:4 chip ID: 17ef:a387 
           IF: enxf4a80d029cb0 state: down mac: <filter> 
Drives:    Local Storage: total: 1.04 TiB used: 29.98 GiB (2.8%) 
           ID-1: /dev/nvme0n1 vendor: SK Hynix model: HFS001TD9TNI-L2B0B size: 953.87 GiB 
           speed: 31.6 Gb/s lanes: 4 serial: <filter> 
           ID-2: /dev/sda type: USB vendor: SanDisk model: USB 3.2Gen1 size: 114.61 GiB 
           serial: <filter> 
Partition: ID-1: / size: 95.62 GiB used: 29.08 GiB (30.4%) fs: ext4 dev: /dev/nvme0n1p4 
Sensors:   System Temperatures: cpu: 62.4 C mobo: 0.0 C gpu: amdgpu temp: 46 C 
           Fan Speeds (RPM): cpu: 2900 
Repos:     No active apt repos in: /etc/apt/sources.list 
           Active apt repos in: /etc/apt/sources.list.d/additional-repositories.list 
           1: deb http: //dl.google.com/linux/chrome/deb/ stable main
           Active apt repos in: /etc/apt/sources.list.d/google-chrome.list 
           1: deb [arch=amd64] http: //dl.google.com/linux/chrome/deb/ stable main
           Active apt repos in: /etc/apt/sources.list.d/oem-sutton.newell-adam-meta.list 
           1: deb http: //lenovo.archive.canonical.com/ focal sutton
           2: deb http: //lenovo.archive.canonical.com/ focal sutton.newell
           Active apt repos in: /etc/apt/sources.list.d/official-package-repositories.list 
           1: deb http: //packages.linuxmint.com ulyssa main upstream import backport #id:linuxmint_main
           2: deb http: //archive.ubuntu.com/ubuntu focal main restricted universe multiverse
           3: deb http: //archive.ubuntu.com/ubuntu focal-updates main restricted universe multiverse
           4: deb http: //archive.ubuntu.com/ubuntu focal-backports main restricted universe multiverse
           5: deb http: //security.ubuntu.com/ubuntu/ focal-security main restricted universe multiverse
           6: deb http: //archive.canonical.com/ubuntu/ focal partner
           Active apt repos in: /etc/apt/sources.list.d/pinta-maintainers-pinta-stable-focal.list 
           1: deb http: //ppa.launchpad.net/pinta-maintainers/pinta-stable/ubuntu focal main
           Active apt repos in: /etc/apt/sources.list.d/steam.list 
           1: deb [arch=amd64,i386] https: //repo.steampowered.com/steam/ stable steam
           2: deb-src [arch=amd64,i386] https: //repo.steampowered.com/steam/ stable steam
Info:      Processes: 376 Uptime: 12m Memory: 29.12 GiB used: 1.99 GiB (6.8%) Init: systemd v: 245 
           runlevel: 5 Compilers: gcc: 9.3.0 alt: 9 Client: Unknown python3.8 client inxi: 3.0.38

The problem still remains, but the error code actually changed to

GDBUS.Error:org.gtk.GDBUS.UnmappedGError.Quark._gnome_2drr_2derror_2dquark.Code2: could not set the configuration for CRTC 80

Post by **SMG** » Mon Dec 06, 2021 7:06 pm

If I typed the correct dock, this Lenovo forum thread might give you an explanation of what is happening 2 Monitors + E590 + USB-C Dock Gen 2 + Ubuntu. One of the responders posted a table of what resolutions are possible with the dock.

If you post the xrandr output both with the monitor directly attached to the computer and with it attached through the docking station we can get an idea of how Mint is viewing the monitor.

dafischaaa · Post by **dafischaaa** » Wed Dec 08, 2021 11:54 am

Dear SMG,

thank you for your link to the other thread. Indeed, I could now solve the issue by reducing the refresh rate to 30Hz (as indicated in the table in the other thread).

Thank you once more!

Post by **SMG** » Wed Dec 08, 2021 5:50 pm

dafischaaa wrote: ⤴Wed Dec 08, 2021 11:54 am Dear SMG,

thank you for your link to the other thread. Indeed, I could now solve the issue by reducing the refresh rate to 30Hz (as indicated in the table in the other thread).

Thank you once more!

You are welcome. If you consider your issue resolved, please go to your first post in this topic, click the pencil icon, and add [SOLVED] to the title so others know you are no longer seeking help on this issue.

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[SOLVED] 4K resolution not possible using the Lenovo Docking Station

[SOLVED] 4K resolution not possible using the Lenovo Docking Station

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Re: 4K resolution not possible using the Lenovo Docking Station

Re: 4K resolution not possible using the Lenovo Docking Station

Re: 4K resolution not possible using the Lenovo Docking Station

Re: 4K resolution not possible using the Lenovo Docking Station