Mint 20.2 and ASUS zenbook UX82EA dual screen

[tofm2]

Hello.

I recently acquired an ASUS Zenbook UX82EA dual screen. It is equipped with an Intel Iris Xe graphics card.

This computer works great on linux mint 20.2. it says there is no need for a proprietary driver to be installed.

The only problem is I cannot access the second (bottom) screen. A pity because it is the reason for my purchase.

Anybody cot any clues on how to turn it on ???

Sincerely yours.

[SMG]

The only problem is I cannot access the second (bottom) screen.

Is that screen showing in the Display app?

Please give us information about your install by entering this command in a terminal: inxi -Fxxxrz
Click </> from the mini toolbar above the textbox where you type your reply and then place your cursor between the code markers and paste the results of the command between the code markers [code]Results[/code]. This will let us know how Mint sees your hardware and may give us ideas of what to suggest.

[tofm2]

Hello,

here is the output

Code: Select all

System:    Kernel: 5.4.0-96-generic x86_64 bits: 64 compiler: gcc v: 9.3.0 Desktop: Cinnamon 5.0.7 wm: muffin 5.0.2 
           dm: LightDM 1.30.0 Distro: Linux Mint 20.2 Uma base: Ubuntu 20.04 focal 
Machine:   Type: Laptop System: ASUSTeK product: ZenBook UX482EA_UX482EA v: 1.0 serial: <filter> 
           Mobo: ASUSTeK model: UX482EA v: 1.0 serial: <filter> UEFI: American Megatrends LLC. v: UX482EA.309 date: 07/22/2021 
Battery:   ID-1: BAT0 charge: 53.2 Wh condition: 69.5/70.0 Wh (99%) volts: 15.8/15.8 model: ASUSTeK ASUS Battery type: Li-ion 
           serial: <filter> status: Discharging cycles: 4 
           Device-1: hid-0018:04F3:2C1B.0003-battery model: ELAN9009:00 04F3:2C1B serial: N/A charge: N/A status: N/A 
           Device-2: hid-0018:04F3:2D55.0001-battery model: ELAN9008:00 04F3:2D55 serial: N/A charge: N/A status: N/A 
CPU:       Topology: Quad Core model: 11th Gen Intel Core i7-1165G7 bits: 64 type: MT MCP arch: Tiger Lake rev: 1 
           L2 cache: 12.0 MiB 
           flags: avx avx2 lm nx pae sse sse2 sse3 sse4_1 sse4_2 ssse3 vmx bogomips: 44851 
           Speed: 1011 MHz min/max: 400/4700 MHz Core speeds (MHz): 1: 956 2: 537 3: 787 4: 893 5: 850 6: 562 7: 990 8: 816 
Graphics:  Device-1: Intel vendor: ASUSTeK driver: N/A bus ID: 0000:00:02.0 chip ID: 8086:9a49 
           Display: x11 server: X.Org 1.20.13 driver: fbdev unloaded: modesetting,vesa resolution: 1920x1080~77Hz 
           OpenGL: renderer: llvmpipe (LLVM 12.0.0 256 bits) v: 4.5 Mesa 21.0.3 compat-v: 3.1 direct render: Yes 
Audio:     Device-1: Intel vendor: ASUSTeK driver: sof-audio-pci bus ID: 0000:00:1f.3 chip ID: 8086:a0c8 
           Sound Server: ALSA v: k5.4.0-96-generic 
Network:   Device-1: Intel Wi-Fi 6 AX200 driver: iwlwifi v: kernel port: efa0 bus ID: 0000:57:00.0 chip ID: 8086:2723 
           IF: wlo1 state: down mac: <filter> 
           Device-2: Realtek RTL8153 Gigabit Ethernet Adapter type: USB driver: r8152 bus ID: 2-1.4:4 chip ID: 0bda:8153 
           serial: <filter> 
           IF: enx144fd7c12b74 state: up speed: 100 Mbps duplex: full mac: <filter> 
Drives:    Local Storage: total: 1.34 TiB used: 304.84 GiB (22.2%) 
           ID-1: /dev/nvme0n1 vendor: SK Hynix model: HFM512GD3JX013N size: 476.94 GiB speed: 31.6 Gb/s lanes: 4 
           serial: <filter> rev: 41000C20 scheme: GPT 
           ID-2: /dev/sda type: USB vendor: PNY model: PNY ELITE PSSD size: 894.25 GiB serial: <filter> scheme: MBR 
RAID:      Hardware-1: Intel Volume Management Device NVMe RAID Controller driver: vmd v: 0.6 port: 3000 bus ID: 0000:00:0e.0 
           chip ID: 8086.9a0b rev: N/A 
Partition: ID-1: / size: 19.50 GiB used: 12.88 GiB (66.1%) fs: btrfs dev: /dev/nvme0n1p7 
           ID-2: /home size: 19.50 GiB used: 12.88 GiB (66.1%) fs: btrfs dev: /dev/nvme0n1p7 
           ID-3: swap-1 size: 31.25 GiB used: 0 KiB (0.0%) fs: swap dev: /dev/nvme0n1p6 
Sensors:   System Temperatures: cpu: 47.0 C mobo: N/A 
           Fan Speeds (RPM): cpu: 0 
Repos:     No active apt repos in: /etc/apt/sources.list 
           Active apt repos in: /etc/apt/sources.list.d/brave-browser-release.list 
           1: deb [arch=amd64] https://brave-browser-apt-release.s3.brave.com/ stable main
           Active apt repos in: /etc/apt/sources.list.d/official-package-repositories.list 
           1: deb http://mirror.netcologne.de/linuxmint/packages uma main upstream import backport
           2: deb http://distrib-coffee.ipsl.jussieu.fr/pub/linux/ubuntu focal main restricted universe multiverse
           3: deb http://distrib-coffee.ipsl.jussieu.fr/pub/linux/ubuntu focal-updates main restricted universe multiverse
           4: deb http://distrib-coffee.ipsl.jussieu.fr/pub/linux/ubuntu focal-backports main restricted universe multiverse
           5: deb http://security.ubuntu.com/ubuntu/ focal-security main restricted universe multiverse
           6: deb http://archive.canonical.com/ubuntu/ focal partner
           Active apt repos in: /etc/apt/sources.list.d/spotify.list 
           1: deb http://repository.spotify.com stable non-free
           Active apt repos in: /etc/apt/sources.list.d/teams.list 
           1: deb [arch=amd64] https://packages.microsoft.com/repos/ms-teams stable main
Info:      Processes: 398 Uptime: 14m Memory: 15.33 GiB used: 2.47 GiB (16.1%) Init: systemd v: 245 runlevel: 5 Compilers: 
           gcc: 9.3.0 alt: 8/9 Shell: bash v: 5.0.17 running in: konsole inxi: 3.0.38

[SMG]

There is no graphics driver installed and your main screen is only running in software rendering mode.
Graphics:
Device-1: Intel vendor: ASUSTeK driver: N/A bus ID: 0000:00:02.0 chip ID: 8086:9a49
Display: x11 server: X.Org 1.20.13 driver: fbdev unloaded: modesetting,vesa resolution: 1920x1080~77Hz
OpenGL: renderer: llvmpipe (LLVM 12.0.0 256 bits) v: 4.5 Mesa 21.0.3 compat-v: 3.1 direct render: Yes

Your hardware is very new. Please upgrade to the 5.13 which is available in Update Manager.

Instructions for upgrading to the 5.13 kernel:

• Open Update Manager.
• Select View > Linux Kernels and click Continue.
• Make sure 5.13 is selected on the left panel and then click the top-most option on the right panel. An "Install" button will appear.
• Install the kernel and then reboot for it to become active.

Let us know if that helps get the second screen working.

Also, just to let you know, your install is very, very small. You might right into issues as you add new kernels and software so you will need to be diligent about keeping your system cleaned.

Code: Select all

Partition: ID-1: / size: 19.50 GiB used: 12.88 GiB (66.1%) fs: btrfs dev: /dev/nvme0n1p7 
           ID-2: /home size: 19.50 GiB used: 12.88 GiB (66.1%) fs: btrfs dev: /dev/nvme0n1p7 
           ID-3: swap-1 size: 31.25 GiB used: 0 KiB (0.0%) fs: swap dev: /dev/nvme0n1p6 

[tofm2]

Thank you very much for your answer, I will try that

[tofm2]

Works perfectly, thank you very much

[SMG]

Works perfectly, thank you very much

Glad to hear it is working now. Please go to your first post in this topic, click the pencil icon, and add [SOLVED] to the title so others know you are no longer seeking help on this issue.

[Sbl]

@tofm2: Could you again paste your current output of "inxi -Fxxxrzhe"?

With your laptop, I would be interested whether an external 4k monitor would work (no flickering, nice colors, sharp font rendering, 4k resolution with 60hz). If you have access to one, it would be nice to share your results (which interface/cable used?).
I am asking because of my trouble with my Lenovo E14: https://gitlab.freedesktop.org/drm/intel/-/issues/4801

[SMG]

@tofm2: Could you again paste your current output of "inxi -Fxxxrzhe"?

With your laptop, I would be interested whether an external 4k monitor would work (no flickering, nice colors, sharp font rendering, 4k resolution with 60hz). If you have access to one, it would be nice to share your results (which interface/cable used?).
I am asking because of my trouble with my Lenovo E14: https://gitlab.freedesktop.org/drm/intel/-/issues/4801

Please follow the forum guidelines and rules and do not add your questions to someone else's topic. You have a computer from a different hardware manufacturer which can make a difference in this type of situation. Please create your own topic for your issue.