Artifact issues (SOLVED)

[Len99]

Hi All,
I have artifacts appearing mainly when using the menu bar (high lighter) selector within the "selection bar" itself as it moves up and down, also in the link selector of firefox bookmarks menus. It appears no matter what "theme" I use. My desktop is LM cinnamon 20.3, but there doesnt appear to be a problem with my graphics card. Just wondering where else I can look for a fix for this issue, though not a big problem really, but it has only appeared with this update from 20.2.

Graphics:
Device-1: Intel HD Graphics 5500 vendor: Dell driver: i915 v: kernel
bus ID: 00:02.0
Display: x11 server: X.Org 1.20.13 driver: modesetting
unloaded: fbdev,vesa resolution: 1366x768~60Hz
OpenGL: renderer: llvmpipe (LLVM 12.0.0 256 bits) v: 4.5 Mesa 21.2.6
direct render: Yes

System: Kernel: 5.4.0-110-generic x86_64 bits: 64 compiler: gcc v: 9.4.0
Desktop: Cinnamon 5.2.7 wm: muffin dm: LightDM Distro: Linux Mint 20.3 Una
base: Ubuntu 20.04 focal

[SMG]

Hi All,
I have artifacts appearing mainly when using the menu bar (high lighter) selector within the "selection bar" itself as it moves up and down, also in the link selector of firefox bookmarks menus. It appears no matter what "theme" I use. My desktop is LM cinnamon 20.3, but there doesnt appear to be a problem with my graphics card.

For some reason, it appears the renderer is not loaded.

Graphics:
Device-1: Intel HD Graphics 5500 vendor: Dell driver: i915 v: kernel
bus ID: 00:02.0
Display: x11 server: X.Org 1.20.13 driver: modesetting
unloaded: fbdev,vesa resolution: 1366x768~60Hz
OpenGL: renderer: llvmpipe (LLVM 12.0.0 256 bits) v: 4.5 Mesa 21.2.6
direct render: Yes

Please supply the complete inxi -Fxxxrz so we can get a better idea of your hardware and what might have happened.

[Len99]

Hi SMG,
thank you for your reply and offer of help so here is the output from the command I cut and pasted into terminal .....

Code: Select all

len@Dell7250:~$  inxi -Fxxxrz
System:
  Kernel: 5.4.0-110-generic x86_64 bits: 64 compiler: gcc v: 9.4.0 
  Desktop: Cinnamon 5.2.7 wm: muffin 5.2.1 dm: LightDM 1.30.0 
  Distro: Linux Mint 20.3 Una base: Ubuntu 20.04 focal 
Machine:
  Type: Laptop System: Dell product: Latitude E7250 v: N/A serial: <filter> 
  Chassis: type: 9 serial: <filter> 
  Mobo: Dell model: 0V8RX3 v: A01 serial: <filter> UEFI [Legacy]: Dell 
  v: A09 date: 11/18/2015 
Battery:
  ID-1: BAT0 charge: 45.8 Wh condition: 45.8/35.5 Wh (129%) volts: 13.1/11.1 
  model: LGC-LGC3.0 DELL 49VTP type: Li-ion serial: <filter> status: Full 
CPU:
  Topology: Dual Core model: Intel Core i5-5300U bits: 64 type: MT MCP 
  arch: Broadwell rev: 4 L2 cache: 3072 KiB 
  flags: avx avx2 lm nx pae sse sse2 sse3 sse4_1 sse4_2 ssse3 vmx 
  bogomips: 18355 
  Speed: 1402 MHz min/max: 500/2900 MHz Core speeds (MHz): 1: 1397 2: 1397 
  3: 1397 4: 1397 
Graphics:
  Device-1: Intel HD Graphics 5500 vendor: Dell driver: i915 v: kernel 
  bus ID: 00:02.0 chip ID: 8086:1616 
  Display: x11 server: X.Org 1.20.13 driver: modesetting 
  unloaded: fbdev,vesa resolution: 1366x768~60Hz 
  OpenGL: renderer: llvmpipe (LLVM 12.0.0 256 bits) v: 4.5 Mesa 21.2.6 
  compat-v: 3.1 direct render: Yes 
Audio:
  Device-1: Intel Broadwell-U Audio vendor: Dell driver: snd_hda_intel 
  v: kernel bus ID: 00:03.0 chip ID: 8086:160c 
  Device-2: Intel Wildcat Point-LP High Definition Audio vendor: Dell 
  driver: snd_hda_intel v: kernel bus ID: 00:1b.0 chip ID: 8086:9ca0 
  Sound Server: ALSA v: k5.4.0-110-generic 
Network:
  Device-1: Intel Ethernet I218-LM vendor: Dell driver: e1000e v: 3.2.6-k 
  port: f080 bus ID: 00:19.0 chip ID: 8086:15a2 
  IF: eno1 state: down mac: <filter> 
  Device-2: Intel Wireless 7265 driver: iwlwifi v: kernel port: f040 
  bus ID: 02:00.0 chip ID: 8086:095a 
  IF: wlp2s0 state: up mac: <filter> 
Drives:
  Local Storage: total: 465.76 GiB used: 81.28 GiB (17.5%) 
  ID-1: /dev/sda vendor: Samsung model: SSD 860 EVO mSATA 500GB 
  size: 465.76 GiB speed: 6.0 Gb/s serial: <filter> rev: 2B6Q scheme: MBR 
Partition:
  ID-1: / size: 456.39 GiB used: 81.28 GiB (17.8%) fs: ext4 dev: /dev/sda5 
Sensors:
  System Temperatures: cpu: 39.0 C mobo: 28.0 C sodimm: 25.0 C 
  Fan Speeds (RPM): cpu: 0 
Repos:
  No active apt repos in: /etc/apt/sources.list 
  Active apt repos in: /etc/apt/sources.list.d/official-package-repositories.list 
  1: deb http://packages.linuxmint.com una main upstream import backport #id:linuxmint_main
  2: deb http://archive.ubuntu.com/ubuntu focal main restricted universe multiverse
  3: deb http://archive.ubuntu.com/ubuntu focal-updates main restricted universe multiverse
  4: deb http://archive.ubuntu.com/ubuntu focal-backports main restricted universe multiverse
  5: deb http://security.ubuntu.com/ubuntu/ focal-security main restricted universe multiverse
  6: deb http://archive.canonical.com/ubuntu/ focal partner
Info:
  Processes: 221 Uptime: 2m Memory: 7.66 GiB used: 1.30 GiB (17.0%) 
  Init: systemd v: 245 runlevel: 5 Compilers: gcc: 9.4.0 alt: 9 Shell: bash 
  v: 5.0.17 running in: gnome-terminal inxi: 3.0.38 
len@Dell7250:~$ 

[SMG]

Did you recently install Linux Mint? If so, did you verify the ISO? How to verify ISO images

If you have the install usb/dvd handy, please boot to a live session of Linux Mint and check the output of inxi -Gx to see if the renderer is loading on it. If it does, then this might have been an installation issue and a re-install might clear it.

If this is not a recent install, lets check the Xorg log to see if it might have some clues as to why the renderer is not loaded. X Server runs the graphics in Linux Mint. Please use this command in a terminal to upload the X Server log file to termbin:

Code: Select all

cat /var/log/Xorg.0.log | nc termbin.com 9999

It will return with a url address that you can post in your next reply.

I do not know if it might have relevance to this issue, but keep in mind that the Latitude E7250/7250 Drivers indicates the most recent BIOS is A24 so your system could be having issues because it has been so long since that was updated. However, it appears the updates are only available for Windows.

Machine:
Type: Laptop System: Dell product: Latitude E7250 v: N/A serial: <filter>
Chassis: type: 9 serial: <filter>
Mobo: Dell model: 0V8RX3 v: A01 serial: <filter> UEFI [Legacy]: Dell
v: A09 date: 11/18/2015

[Len99]

Hi SMG,

Thank you Sir you are a genius!. because the Linux Mint had been freshly installed around 2 weeks ago, so I re downloaded the iso and checked the sha file as shown, made a new live USB with that iso and ran the command you supplied to check the renderer (not that I knew what to look for previously)and it was now working or at least it is different to the installed check output..... as shown below.
So now I will re install my LM and hope it fixes the problem with the slowness and the artifact problem. AGAIN MANY THANKS!!!

mint@mint:~$ inxi -Gx
Graphics:
Device-1: Intel HD Graphics 5500 vendor: Dell driver: i915 v: kernel
bus ID: 00:02.0
Display: x11 server: X.Org 1.20.11 driver: modesetting
unloaded: fbdev,vesa resolution: 1366x768~60Hz
OpenGL: renderer: Mesa Intel HD Graphics 5500 (BDW GT2) v: 4.6 Mesa 21.0.3
direct render: Yes

[SMG]

Hi SMG,

Thank you Sir you are a genius!.

I'm a female genius.

So now I will re install my LM and hope it fixes the problem with the slowness and the artifact problem. AGAIN MANY THANKS!!!

Let us know how it goes.

Usually, Intel graphics does not cause an issue, but I have seen others run into the same issue with the renderer not loading. Usually, downloading a new ISO (sometimes from a different mirror) corrects the issue.

[Len99]

Hi SMG, Thank You Sir'ette, you are a Genius "period"! the re install indeed seems to have fixed the issues..... and please forgive my blindness as I have now noticed the "moderator" tag for your name........... and I have learnt something about LM over this issue (even though a very little) but it was a good experience. Thanks again!
Cheers Len

[SMG]

Hi SMG, Thank You Sir'ette, you are a Genius "period"!

Sir'ette

the re install indeed seems to have fixed the issues.

Glad to hear all is working well now. You're welcome.
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