[Solved] New install, can only view 3840 x 2160 (too small to see)

[Chimerlock]

Hello

Can anyone help?

I just purchased an HP Envy 15, with an NVIDIA RTX 3060 6GB card. After installing Linux Mint VERSION="20.2 (Uma)" I can only see resolution 3840 x 2160 which is too small for me to read.

After booting, a message is displayed top right of screen
"Check you video drivers. Your system is currently running without video hardware acceleration. you may experience performance issue or high CPU"
It then presented link to Launch Driver Manager

I loaded the driver "sudo ubuntu-drivers autoinstall" and rebooted. Message is still displayed

I removed the driver, rebooted, loaded the specific driver "sudo apt install nvidia-driver-470", rebooted, same issue

I tried googling the issue and found a few others with resolution but not with the same symptoms

One person said they fixed the issue by turning off secure boot (said it was preventing the driver to load). I tried that and rebooted, but still had same issue

NVIDIA says the resolution can be changed in their settings GUI under display settings. There is no display settings tab to select on my laptop

Others were asked to run commands and in include input. The xrandr has an error and shows only one resolution

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$ xrandr
xrandr: Failed to get size of gamma for output default
Screen 0: minimum 3840 x 2160, current 3840 x 2160, maximum 3840 x 2160
default connected primary 3840x2160+0+0 0mm x 0mm
   3840x2160     88.00* 

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$ dkms status
nvidia, 470.141.03, 5.4.0-74-generic, x86_64: installed

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$ ubuntu-drivers devices
WARNING:root:_pkg_get_support nvidia-driver-515: package has invalid Support PBheader, cannot determine support level
WARNING:root:_pkg_get_support nvidia-driver-510-server: package has invalid Support PBheader, cannot determine support level
WARNING:root:_pkg_get_support nvidia-driver-510: package has invalid Support PBheader, cannot determine support level
WARNING:root:_pkg_get_support nvidia-driver-515-server: package has invalid Support PBheader, cannot determine support level
== /sys/devices/pci0000:00/0000:00:01.0/0000:01:00.0 ==
modalias : pci:v000010DEd00002520sv0000103Csd000088CCbc03sc00i00
vendor   : NVIDIA Corporation
driver   : nvidia-driver-470-server - distro non-free
driver   : nvidia-driver-515 - distro non-free
driver   : nvidia-driver-510-server - distro non-free
driver   : nvidia-driver-510 - distro non-free
driver   : nvidia-driver-515-server - distro non-free
driver   : nvidia-driver-470 - distro non-free recommended
driver   : xserver-xorg-video-nouveau - distro free builtin

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dmesg | grep nvidia
[    3.929773] audit: type=1400 audit(1660337420.540:9): apparmor="STATUS" operation="profile_load" profile="unconfined" name="nvidia_modprobe" pid=657 comm="apparmor_parser"
[    3.929775] audit: type=1400 audit(1660337420.540:10): apparmor="STATUS" operation="profile_load" profile="unconfined" name="nvidia_modprobe//kmod" pid=657 comm="apparmor_parser"
[    3.990784] nvidia: loading out-of-tree module taints kernel.
[    3.990790] nvidia: module license 'NVIDIA' taints kernel.
[    4.005377] nvidia-nvlink: Nvlink Core is being initialized, major device number 235
[    4.007637] nvidia 0000:01:00.0: enabling device (0000 -> 0003)
[    4.007751] nvidia 0000:01:00.0: vgaarb: changed VGA decodes: olddecodes=io+mem,decodes=none:owns=none
[    4.111147] nvidia-modeset: Loading NVIDIA Kernel Mode Setting Driver for UNIX platforms  470.141.03  Thu Jun 30 18:34:41 UTC 2022
[    4.114193] [drm] [nvidia-drm] [GPU ID 0x00000100] Loading driver
[    4.114195] [drm] Initialized nvidia-drm 0.0.0 20160202 for 0000:01:00.0 on minor 0
[    4.137083] nvidia-uvm: Loaded the UVM driver, major device number 511.

Just tried adding the entries below to /etc/modules. Another thread here viewtopic.php?p=1895521#p1895521 suggested this would correct the Hardware acceleration message. Unfortunately it had no effect for me...
nvidia
nvidia-drm
nvidia-modeset


$nvidia-smi

[SMG]

I just purchased an HP Envy 15, with an NVIDIA RTX 3060 6GB card. After installing Linux Mint VERSION="20.2 (Uma)" I can only see resolution 3840 x 2160 which is too small for me to read.

I suspect that is a dual-graphics laptop which means the drivers for both Nvidia and the onboard graphics (Intel or AMD) must be loaded for everything to work properly.

I do not see where you provided your system information. It's possible you may need to be using a different kernel or you need to change the GPU mode you are currently using. Please give us information about your install by entering this command in a terminal:

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inxi -Fxxxrz

Click </> from the mini toolbar above the textbox where you type your reply and then place your cursor between the code tags and paste the results of the command between the code tags [code]Results[/code]. This will let us know how Mint sees your hardware.

[Chimerlock]

First, Thank you for your reply!

I can confirm that when running windows11 (keeping the laptop dual boot) both GPU are active

Info requested below.

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$ inxi -Fxxxrz
System:
  Kernel: 5.4.0-124-generic x86_64 bits: 64 compiler: gcc v: 9.4.0 
  Desktop: Cinnamon 5.0.7 wm: muffin 5.0.2 dm: LightDM 1.30.0 
  Distro: Linux Mint 20.2 Uma base: Ubuntu 20.04 focal 
Machine:
  Type: Laptop System: HP product: HP ENVY Laptop 15-ep1xxx v: N/A 
  serial: <filter> Chassis: type: 10 serial: <filter> 
  Mobo: HP model: 88CC v: 94.30 serial: <filter> UEFI: AMI v: F.12 
  date: 06/28/2022 
Battery:
  ID-1: BAT0 charge: 82.2 Wh condition: 82.2/83.1 Wh (99%) volts: 13.2/11.6 
  model: HP Primary type: Li-ion serial: <filter> status: Full cycles: 3 
CPU:
  Topology: 8-Core model: 11th Gen Intel Core i7-11800H bits: 64 
  type: MT MCP arch: N/A L2 cache: 24.0 MiB 
  flags: avx avx2 lm nx pae sse sse2 sse3 sse4_1 sse4_2 ssse3 vmx 
  bogomips: 73728 
  Speed: 795 MHz min/max: 800/4600 MHz Core speeds (MHz): 1: 801 2: 801 
  3: 801 4: 995 5: 802 6: 800 7: 800 8: 800 9: 800 10: 977 11: 899 12: 800 
  13: 800 14: 801 15: 800 16: 801 
Graphics:
  Device-1: Intel vendor: Hewlett-Packard driver: N/A bus ID: 0000:00:02.0 
  chip ID: 8086:9a60 
  Device-2: NVIDIA vendor: Hewlett-Packard driver: N/A bus ID: 0000:01:00.0 
  chip ID: 10de:2520 
  Display: x11 server: X.Org 1.20.13 driver: fbdev 
  unloaded: modesetting,vesa resolution: 3840x2160~88Hz 
  OpenGL: renderer: llvmpipe (LLVM 12.0.0 256 bits) v: 4.5 Mesa 21.2.6 
  compat-v: 3.1 direct render: Yes 
Audio:
  Device-1: Intel vendor: Hewlett-Packard driver: snd_hda_intel v: kernel 
  bus ID: 0000:00:1f.3 chip ID: 8086:43c8 
  Device-2: NVIDIA vendor: Hewlett-Packard driver: snd_hda_intel v: kernel 
  bus ID: 0000:01:00.1 chip ID: 10de:228e 
  Sound Server: ALSA v: k5.4.0-124-generic 
Network:
  Device-1: Intel driver: iwlwifi v: kernel port: 4000 bus ID: 0000:00:14.3 
  chip ID: 8086:43f0 
  IF: wlo1 state: up mac: <filter> 
Drives:
  Local Storage: total: 983.17 GiB used: 12.06 GiB (1.2%) 
  ID-1: /dev/nvme0n1 vendor: Samsung model: MZVL21T0HCLR-00BH1 
  size: 953.87 GiB speed: 63.2 Gb/s lanes: 4 serial: <filter> rev: HPS2NGXH 
  scheme: GPT 
  ID-2: /dev/sda type: USB model: Specific STORAGE DEVICE size: 29.30 GiB 
  serial: <filter> rev: 0009 scheme: MBR 
RAID:
  Hardware-1: Intel Volume Management Device NVMe RAID Controller 
  driver: vmd v: 0.6 port: 4000 bus ID: 0000:00:0e.0 chip ID: 8086.9a0b 
  rev: N/A 
Partition:
  ID-1: / size: 445.70 GiB used: 9.69 GiB (2.2%) fs: ext4 
  dev: /dev/nvme0n1p5 
Sensors:
  System Temperatures: cpu: 55.0 C mobo: N/A 
  Fan Speeds (RPM): N/A 
Repos:
  No active apt repos in: /etc/apt/sources.list 
  Active apt repos in: /etc/apt/sources.list.d/official-package-repositories.list 
  1: deb http://packages.linuxmint.com uma main upstream import backport
  2: deb http://ubuntu.mirror.iweb.ca focal main restricted universe multiverse
  3: deb http://ubuntu.mirror.iweb.ca focal-updates main restricted universe multiverse
  4: deb http://ubuntu.mirror.iweb.ca focal-backports main restricted universe multiverse
  5: deb http://security.ubuntu.com/ubuntu/ focal-security main restricted universe multiverse
  6: deb http://archive.canonical.com/ubuntu/ focal partner
Info:
  Processes: 319 Uptime: 14m Memory: 31.01 GiB used: 1.34 GiB (4.3%) 
  Init: systemd v: 245 runlevel: 5 Compilers: gcc: 9.4.0 alt: 9 Shell: bash 
  v: 5.0.17 running in: gnome-terminal inxi: 3.0.38 

Also, I am not sure if it is relevant, but i noticed that windows uses 225% scaling for display. I thought i would try it in Linux but received an error when i applied the change (it switched it back to 1x from 2x with the error)

Here is the warning i get after signing on about the video hardware acceleration if it helps

warning.png (16.34 KiB) Viewed 770 times

Thanks

[billyswong]

How about you try the newer Mint 21? Mint 20.2 is using kernel 5.4 by default, which may not have best support for your newer 11th Gen Intel Core iGPU.

[antikythera]

go back into cinnamon display settings and click on settings next to layout at the top. enable experimental fractional scaling. go back to layout and change user interface scale to normal. then an extra line will appear, set the fractional scaling at 125% and it should match windows then after you click apply. you will need to confirm that it works in a small dialogue that pops up or it will revert again.

you do also need a newer kernel, but also the nvidia proprietary 470 driver (ignore the recommendation for 515 because it's crap)

[SMG]

Also, I am not sure if it is relevant, but i noticed that windows uses 225% scaling for display. I thought i would try it in Linux but received an error when i applied the change (it switched it back to 1x from 2x with the error)

As has already been mentioned, your hardware is too new to be using the 5.4 kernel. There are no graphics drivers loaded. That is why you can not change the resolution.

Graphics:
Device-1: Intel vendor: Hewlett-Packard driver: N/A bus ID: 0000:00:02.0
chip ID: 8086:9a60
Device-2: NVIDIA vendor: Hewlett-Packard driver: N/A bus ID: 0000:01:00.0
chip ID: 10de:2520
Display: x11 server: X.Org 1.20.13 driver: fbdev
unloaded: modesetting,vesa resolution: 3840x2160~88Hz
OpenGL: renderer: llvmpipe (LLVM 12.0.0 256 bits) v: 4.5 Mesa 21.2.6
compat-v: 3.1 direct render: Yes

In order to be able to change the resolution, the graphic drivers for Intel must be loaded.

• Open Update Manager.
• Select View > Linux Kernels and click Continue.
• Make sure 5.15 is selected on the left panel and then click the top-most option on the right panel. An "Install" button will appear.
• Install the kernel and then reboot for it to become active.

After you reboot, please provide the output of inxi -Gx and prime-select query. We will then check to see if you need to change the GPU mode to activate the Nvidia driver.

If you want, you can also start over and install LM21. LM21 is probably a better match for your newer hardware.

Here is the warning i get after signing on about the video hardware acceleration if it helps.

You are getting that because of the llvmpipe I highlighted in red in your output. When the drivers load, that message will clear.

[Chimerlock]

OK, it is now fixed. The Mint 21 build I just installed (which was the reply consensus) displays perfectly!

A HUGE Thank you to everyone who responded!

I am a victim of my own laziness... I had reused a Mint 20 installation USB I previously installed on several machines in the house rather than check for the latest build.

Hopefully I'll know better next time

Cheers!!!

[SMG]

OK, it is now fixed. The Mint 21 build I just installed (which was the reply consensus) displays perfectly!

Good to hear. Please go to your first post in this topic, click the pencil icon, and add [SOLVED] to the beginning of the title so others know you are no longer seeking help on this issue.

[Chimerlock]

dumb question... i no longer see an option to edit my first post. where is that pencil?

Also, I have a related but second challege regarding a 2nd monitor resolution not displaying at correct size. I assume I should open a new post...

[SMG]

dumb question... i no longer see an option to edit my first post. where is that pencil?

No on has mentioned a disappearing pencil so I am not sure. Here is an animated gif of the process. (animated gif courtesy of user BJZilberman)


If that does not help you, please post a screenshot of what you are seeing.

Also, I have a related but second challege regarding a 2nd monitor resolution not displaying at correct size. I assume I should open a new post...

Yes, please open a new topic and make sure to give the make, model, and normal resolution of the monitor along with your most recent inxi/system info.