External monitor connected to console not shown

[HCE]

Hello all,

I have a similar problem as many other postings, but I don't know how to go about solving it. I have just started with Linux Mint Cinnamon, and almost everything is working, except my external monitor. I have a Dell USB 3.0 D3100 Display Link with various hardwares attached. Keyboard, mouse, internet, printer are all working, and of course my Dell Latitude pc connected to the Display Link. But not my Dell E2216H monitor. It doesn't show up in "Display", only the laptop screen. I have tried updating hardware, but nothing new is found.

inxi -Fxxxrz:

Code: Select all

lqe@DELLMAX:~$ inxi -Fxxxrz
System:
  Kernel: 5.15.0-48-generic x86_64 bits: 64 compiler: gcc v: 11.2.0
    Desktop: Cinnamon 5.4.12 tk: GTK 3.24.33 wm: Mutter vt: 7
    dm: LightDM 1.30.0 Distro: Linux Mint 21 Vanessa base: Ubuntu 22.04 jammy
Machine:
  Type: Laptop System: Dell product: Latitude 3330 v: 01
    serial: <superuser required> Chassis: type: 9 serial: <superuser required>
  Mobo: Dell model: 0X5G0J v: A00 serial: <superuser required> UEFI: Dell
    v: A13 date: 07/13/2018
Battery:
  ID-1: BAT0 charge: 64.1 Wh (100.0%) condition: 64.1/65.0 Wh (98.6%)
    volts: 12.8 min: 11.1 model: SMP DELL M0P7P31 type: Li-ion serial: <filter>
    status: Full
CPU:
  Info: dual core model: Intel Core i5-3337U bits: 64 type: MT MCP
    smt: enabled arch: Ivy Bridge rev: 9 cache: L1: 128 KiB L2: 512 KiB
    L3: 3 MiB
  Speed (MHz): avg: 891 high: 898 min/max: 800/2700 cores: 1: 894 2: 898
    3: 882 4: 892 bogomips: 14367
  Flags: avx ht lm nx pae sse sse2 sse3 sse4_1 sse4_2 ssse3 vmx
Graphics:
  Device-1: Intel 3rd Gen Core processor Graphics vendor: Dell driver: i915
    v: kernel ports: active: LVDS-1 empty: DP-1,HDMI-A-1,VGA-1 bus-ID: 00:02.0
    chip-ID: 8086:0166 class-ID: 0300
  Device-2: Realtek Integrated_Webcam_HD type: USB driver: uvcvideo
    bus-ID: 1-1.5:3 chip-ID: 0bda:58c6 class-ID: 0e02 serial: <filter>
  Device-3: DisplayLink Dell D3100 Docking Station type: USB driver: N/A
    bus-ID: 4-2.1:3 chip-ID: 17e9:436e class-ID: fe01 serial: <filter>
  Display: x11 server: X.Org v: 1.21.1.3 driver: X: loaded: modesetting
    unloaded: fbdev,vesa gpu: i915 display-ID: :0 screens: 1
  Screen-1: 0 s-res: 1366x768 s-dpi: 96 s-size: 361x203mm (14.2x8.0")
    s-diag: 414mm (16.3")
  Monitor-1: LVDS-1 model: AU Optronics res: 1366x768 hz: 60 dpi: 118
    size: 293x164mm (11.5x6.5") diag: 336mm (13.2") modes: 1366x768
  OpenGL: renderer: Mesa Intel HD Graphics 4000 (IVB GT2)
    v: 4.2 Mesa 22.0.5 compat-v: 3.1 direct render: Yes
Audio:
  Device-1: Intel 7 Series/C216 Family High Definition Audio vendor: Dell
    driver: snd_hda_intel v: kernel bus-ID: 00:1b.0 chip-ID: 8086:1e20
    class-ID: 0403
  Device-2: DisplayLink Dell D3100 Docking Station type: USB driver: N/A
    bus-ID: 4-2.1:3 chip-ID: 17e9:436e class-ID: fe01 serial: <filter>
  Device-3: DisplayLink Dell D3100 Docking Station type: USB
    driver: cdc_ncm,snd-usb-audio bus-ID: 4-2.3:5 chip-ID: 17e9:436e
    class-ID: 0a00 serial: <filter>
  Sound Server-1: ALSA v: k5.15.0-48-generic running: yes
  Sound Server-2: PulseAudio v: 15.99.1 running: yes
  Sound Server-3: PipeWire v: 0.3.48 running: yes
Network:
  Device-1: Intel 82579LM Gigabit Network vendor: Dell driver: e1000e
    v: kernel port: f080 bus-ID: 00:19.0 chip-ID: 8086:1502 class-ID: 0200
  IF: eno1 state: down mac: <filter>
  Device-2: Intel Centrino Advanced-N 6235 driver: iwlwifi v: kernel pcie:
    speed: 2.5 GT/s lanes: 1 bus-ID: 02:00.0 chip-ID: 8086:088e class-ID: 0280
  IF: wlp2s0 state: down mac: <filter>
  IF-ID-1: enx9cebe8297494 state: up speed: 1000 Mbps duplex: half
    mac: <filter>
RAID:
  Hardware-1: Intel 82801 Mobile SATA Controller [RAID mode] driver: ahci
    v: 3.0 port: f060 bus-ID: 00:1f.2 chip-ID: 8086:282a rev: N/A
    class-ID: 0104
Drives:
  Local Storage: total: 465.76 GiB used: 65.23 GiB (14.0%)
  ID-1: /dev/sda vendor: Seagate model: ST500LM000-1EJ162 size: 465.76 GiB
    speed: 6.0 Gb/s type: HDD rpm: 5400 serial: <filter> rev: DEM8 scheme: GPT
Partition:
  ID-1: / size: 456.89 GiB used: 32.61 GiB (7.1%) fs: ext4 dev: /dev/sda2
  ID-2: /boot/efi size: 511 MiB used: 5.2 MiB (1.0%) fs: vfat
    dev: /dev/sda1
Swap:
  ID-1: swap-1 type: file size: 2 GiB used: 0 KiB (0.0%) priority: -2
    file: /swapfile
Sensors:
  System Temperatures: cpu: 46.0 C mobo: 35.0 C sodimm: SODIMM C
  Fan Speeds (RPM): cpu: 0
Repos:
  Packages: apt: 2134
  No active apt repos in: /etc/apt/sources.list
  Active apt repos in: /etc/apt/sources.list.d/official-package-repositories.list
    1: deb http://packages.linuxmint.com vanessa main upstream import backport
    2: deb http://archive.ubuntu.com/ubuntu jammy main restricted universe multiverse
    3: deb http://archive.ubuntu.com/ubuntu jammy-updates main restricted universe multiverse
    4: deb http://archive.ubuntu.com/ubuntu jammy-backports main restricted universe multiverse
    5: deb http://security.ubuntu.com/ubuntu/ jammy-security main restricted universe multiverse
Info:
  Processes: 220 Uptime: 27m wakeups: 1 Memory: 3.74 GiB
  used: 1.6 GiB (42.7%) Init: systemd v: 249 runlevel: 5 Compilers:
  gcc: 11.2.0 alt: 11 Shell: Bash v: 5.1.16 running-in: gnome-terminal
  inxi: 3.3.13

[SMG]

Hello all,

I have a similar problem as many other postings, but I don't know how to go about solving it. I have just started with Linux Mint Cinnamon, and almost everything is working, except my external monitor. I have a Dell USB 3.0 D3100 Display Link with various hardwares attached. Keyboard, mouse, internet, printer are all working, and of course my Dell Latitude pc connected to the Display Link.

Welcome to the forum, HCE.

Have you installed the DisplayLink drivers so the graphics through the dock work properly? I helped someone in the past with that same dock and the drivers are needed to get graphics with it. DisplayLink Ubuntu Driver Download.

The two drivers currently showing appear to be network and audio drivers.

Device-3: DisplayLink Dell D3100 Docking Station type: USB
driver: cdc_ncm,snd-usb-audio bus-ID: 4-2.3:5 chip-ID: 17e9:436e
class-ID: 0a00 serial: <filter>

I suggest taking a Timeshift snapshot before going through the installation process.

[HCE]

Under Graphics, it seems there is no driver for my Display Link:
"Device-3: DisplayLink Dell D3100 Docking Station type: USB driver: N/A
bus-ID: 4-2.1:3 chip-ID: 17e9:436e class-ID: fe01 serial: <filter>"
Everything else works fine through the Display Link Dell USB D3100. I bought a VGA-to-VGA cable and connected the monitor directly to the PC, keeping everything else through the dock. It worked. But I certainly want my dock to recognize my monitor.
So I will try your suggestion and reply back with what happened.
Thanks.

[HCE]

Sorry, but I can't get the install command from the install doc to work:
lqe@DELLMAX:~$ sudo ./displaylink-driver-5.6.1-59.184.run
[sudo] password for lqe:
sudo: ./displaylink-driver-5.6.1-59.184.run: command not found
lqe@DELLMAX:~$

When I run the command from the downloaded file area with terminal, I get:
lqe@DELLMAX:~/Downloads$ sudo ./displaylink-driver-5.6.1-59.184.run
[sudo] password for lqe:
sudo: ./displaylink-driver-5.6.1-59.184.run: command not found
lqe@DELLMAX:~/Downloads$

[SMG]

Under Graphics, it seems there is no driver for my Display Link:
"Device-3: DisplayLink Dell D3100 Docking Station type: USB driver: N/A
bus-ID: 4-2.1:3 chip-ID: 17e9:436e class-ID: fe01 serial: <filter>"

I'm still getting used to all the inxi output changes for LM21 and did not notice dock information is now also listed under graphics.

The part of inxi output I listed shows why you have drivers for the other functionality of the dock.

Sorry, but I can't get the install command from the install doc to work:

The install instructions indicate that should be the correct command to run on the extracted driver. Does the file have executable permissions?

[HCE]

I'm very sorry to have waited so long for a reply. I ended up buying some vga-to-vga connectors to bypass the console and hook up directly to our pc's, as I could not get anything else to work. Not an ideal solution, but I had to get started. I am new to Linux, and a monitor was absolutely necessary. If anyone has a solution, please let me know. Thanks for the help until now.
Regards HCE

[SMG]

If anyone has a solution, please let me know.

The solution is to install the DisplayLink drivers for the dock. You can ask questions on the DisplayLink: Linux and Open Source forum regarding getting the command to work.

[HCE]

Thanks, will do!

[HCE]

Now the command is working, but it stalls after DKMS, as in attachment.

[HCE]

I tried it a second time, and it worked, I got DisplayLink installed finally. However, my main monitor was still not detected. And the boot took more than 2 minutes, with only Mint logo showing. After trying several times I gave up, uninstalled DisplayLink, reattached my PC to Monitor via cable, and now I'm back to square one. Some of the discussions in DisplayLink Forum are way out of my league, so I'll stay with my configuration for the time being. I still have everything detected through my Dell SuperSpeed USB 3.0 console, except for my Dell monitor. Thanks.

[SMG]

DisplayLink does periodically update the driver with bug fixes. Maybe a future version will work better for you or maybe someone else will have a similar issue and post the workaround on the DisplayLink forum. Both of those options have happened in the past and helped others.

The process of getting graphics has lots of different pieces because of the different technologies used in connections and cables (such as DVI or HDMI or DP) so it does get complicated.

[HCE]

Thanks SMG, I'll bide my time and see if anything turns up.