(SOLVED) External monitor not working (laptop i7 12700h, hdmi connection through VGA converter)

[pxcandeias]

Dear all,

I am trying to connect my laptop running LM 21 (information about the hardware below) to an old HP vs19 LCD monitor. The monitor has only VGA input, so I am using a HDMI to VGA converter. I read the "Tips for Troubleshooting Graphics Issues (including external monitors not working)" from this same topic (viewtopic.php?f=59&t=370633) but I am lost.

The HDMI to VGA converter works properly as I have used it with two other laptops (running W10 and W11) with no issues whatsoever, and I know that monitor is also working properly when I connect it through VGA, and also with the same HDMI to VGA converter, to another LM21 laptop (i7-4600u with integrated graphics).

I also tried connecting the i7-12700H laptop to a HDMI LENOVO L22e-20 monitor, at no avail.

The command "fwupdmgr get-upgrades" yields the following information:

Devices with no available firmware updates:
• MTFDKBA512TFH-1BC1AABHA
• System Firmware
• WD Blue SN570 1TB
Devices with the latest available firmware version:
• UEFI dbx
No updates available

I know that this particular laptop is currently running BIOS F.07 while apparently the latest and greatest is version F.10 Rev.A (https://support.hp.com/pt-pt/drivers/se ... 2101036122) but I have no way to update it in Linux as HP only supplies a .exe file.

Can you help me find a solution to this? I am currently running with the NVIDIA graphics card with "On-Demand" mode.

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CPU:
  Info: 14-core (6-mt/8-st) model: 12th Gen Intel Core i7-12700H bits: 64 type: MST AMCP
    arch: Alder Lake rev: 3 cache: L1: 1.2 MiB L2: 11.5 MiB L3: 24 MiB
  Speed (MHz): avg: 2596 high: 4608 min/max: 400/4679:4700:3500 cores: 1: 1303 2: 1557 3: 2276
    4: 4330 5: 4608 6: 4213 7: 3531 8: 1757 9: 2542 10: 1009 11: 3476 12: 2731 13: 2221 14: 3500
    15: 1419 16: 3497 17: 480 18: 3503 19: 1922 20: 2056 bogomips: 107520
  Flags: avx avx2 ht lm nx pae sse sse2 sse3 sse4_1 sse4_2 ssse3 vmx
Graphics:
  Device-1: Intel Alder Lake-P Integrated Graphics vendor: Hewlett-Packard driver: i915 v: kernel
    ports: active: eDP-1 empty: DP-1, DP-2, DP-3, DP-4, HDMI-A-1 bus-ID: 00:02.0 chip-ID: 8086:46a6
  Device-2: NVIDIA GA106M [GeForce RTX 3060 Mobile / Max-Q] vendor: Hewlett-Packard
    driver: nvidia v: 520.56.06 pcie: speed: 2.5 GT/s lanes: 8 bus-ID: 01:00.0 chip-ID: 10de:2520
  Device-3: Cheng Uei Precision Industry (Foxlink) HP Wide Vision HD Camera type: USB
    driver: uvcvideo bus-ID: 3-6:3 chip-ID: 05c8:0b04
  Display: x11 server: X.Org v: 1.21.1.3 driver: X: loaded: modesetting unloaded: fbdev,vesa
    gpu: i915 display-ID: :0 screens: 1
  Screen-1: 0 s-res: 1920x1080 s-dpi: 98
  Monitor-1: eDP-1 model: BOE Display res: 1920x1080 dpi: 137 diag: 407mm (16")
  OpenGL: renderer: Mesa Intel Graphics (ADL GT2) v: 4.6 Mesa 22.0.5 direct render: Yes

[SMG]

I am currently running with the NVIDIA graphics card with "On-Demand" mode.

The data you posted does not seem to indicate you are running in On-Demand mode.

Did you install the Nvidia-520-open driver or the driver without "open" in its name? If you installed the "open" driver, please change to using the driver without "open" in its name and see if that fixes the issue.

If you do not know which driver you installed, you can either check Driver Manager or supply the output of

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dpkg -l | grep -i nvidia

Also, please provide the complete output of

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inxi -Fxxxrz

[pxcandeias]

Dear SMG,

since my last post, I upgraded LM from 21 to 21.1 and I noticed that the mesa driver was upgraded too. After that I had the opportunity to test again the connection to the external monitor and it worked.

Nevertheless, I am posting below the requested outputs, may be they can help explain why it works now.

dpkg -l | grep -i nvidia

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ii  libnvidia-cfg1-520:amd64                      525.60.11-0ubuntu0.22.04.1                 amd64        Transitional package for libnvidia-cfg1-525
ii  libnvidia-cfg1-525:amd64                      525.60.11-0ubuntu0.22.04.1                 amd64        NVIDIA binary OpenGL/GLX configuration library
ii  libnvidia-common-525                          525.60.11-0ubuntu0.22.04.1                 all          Shared files used by the NVIDIA libraries
rc  libnvidia-compute-520:amd64                   525.60.11-0ubuntu0.22.04.1                 amd64        Transitional package for libnvidia-compute-525
ii  libnvidia-compute-525:amd64                   525.60.11-0ubuntu0.22.04.1                 amd64        NVIDIA libcompute package
ii  libnvidia-compute-525:i386                    525.60.11-0ubuntu0.22.04.1                 i386         NVIDIA libcompute package
ii  libnvidia-decode-525:amd64                    525.60.11-0ubuntu0.22.04.1                 amd64        NVIDIA Video Decoding runtime libraries
ii  libnvidia-decode-525:i386                     525.60.11-0ubuntu0.22.04.1                 i386         NVIDIA Video Decoding runtime libraries
ii  libnvidia-egl-wayland1:amd64                  1:1.1.9-1.1                                amd64        Wayland EGL External Platform library -- shared library
ii  libnvidia-encode-525:amd64                    525.60.11-0ubuntu0.22.04.1                 amd64        NVENC Video Encoding runtime library
ii  libnvidia-encode-525:i386                     525.60.11-0ubuntu0.22.04.1                 i386         NVENC Video Encoding runtime library
ii  libnvidia-extra-525:amd64                     525.60.11-0ubuntu0.22.04.1                 amd64        Extra libraries for the NVIDIA driver
ii  libnvidia-fbc1-525:amd64                      525.60.11-0ubuntu0.22.04.1                 amd64        NVIDIA OpenGL-based Framebuffer Capture runtime library
ii  libnvidia-fbc1-525:i386                       525.60.11-0ubuntu0.22.04.1                 i386         NVIDIA OpenGL-based Framebuffer Capture runtime library
ii  libnvidia-gl-525:amd64                        525.60.11-0ubuntu0.22.04.1                 amd64        NVIDIA OpenGL/GLX/EGL/GLES GLVND libraries and Vulkan ICD
ii  libnvidia-gl-525:i386                         525.60.11-0ubuntu0.22.04.1                 i386         NVIDIA OpenGL/GLX/EGL/GLES GLVND libraries and Vulkan ICD
ii  nvidia-compute-utils-525                      525.60.11-0ubuntu0.22.04.1                 amd64        NVIDIA compute utilities
ii  nvidia-dkms-525                               525.60.11-0ubuntu0.22.04.1                 amd64        NVIDIA DKMS package
ii  nvidia-driver-520-open                        525.60.11-0ubuntu0.22.04.1                 amd64        Transitional package for nvidia-driver-525
ii  nvidia-driver-525                             525.60.11-0ubuntu0.22.04.1                 amd64        NVIDIA driver metapackage
rc  nvidia-kernel-common-520:amd64                525.60.11-0ubuntu0.22.04.1                 amd64        Transitional package for nvidia-kernel-common-525
ii  nvidia-kernel-common-525                      525.60.11-0ubuntu0.22.04.1                 amd64        Shared files used with the kernel module
ii  nvidia-kernel-source-525                      525.60.11-0ubuntu0.22.04.1                 amd64        NVIDIA kernel source package
ii  nvidia-prime                                  0.8.17.1                                   all          Tools to enable NVIDIA's Prime
ii  nvidia-prime-applet                           1.3.5                                      all          An applet for NVIDIA Prime
ii  nvidia-settings                               510.47.03-0ubuntu1                         amd64        Tool for configuring the NVIDIA graphics driver
ii  nvidia-utils-525                              525.60.11-0ubuntu0.22.04.1                 amd64        NVIDIA driver support binaries
ii  screen-resolution-extra                       0.18.2                                     all          Extension for the nvidia-settings control panel
ii  xserver-xorg-video-nvidia-525                 525.60.11-0ubuntu0.22.04.1                 amd64        NVIDIA binary Xorg driver

inxi -Fxxxrz

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System:
  Kernel: 5.15.0-56-generic x86_64 bits: 64 compiler: gcc v: 11.3.0
    Desktop: Cinnamon 5.6.5 tk: GTK 3.24.33 wm: muffin vt: 7 dm: LightDM 1.30.0
    Distro: Linux Mint 21.1 Vera base: Ubuntu 22.04 jammy
Machine:
  Type: Laptop System: HP product: Victus by HP Laptop 16-d1xxx v: N/A
    serial: <superuser required> Chassis: type: 10 serial: <superuser required>
  Mobo: HP model: 8A25 v: 34.55 serial: <superuser required> UEFI: AMI
    v: F.07 date: 04/20/2022
Battery:
  ID-1: BAT0 charge: 70.1 Wh (100.0%) condition: 70.1/70.1 Wh (100.0%)
    volts: 17.4 min: 15.4 model: HP Primary type: Li-ion serial: <filter>
    status: Full cycles: 1
  Device-1: hidpp_battery_0 model: Logitech Wireless Mouse M185
    serial: <filter> charge: 55% (should be ignored) rechargeable: yes
    status: Discharging
CPU:
  Info: 14-core (6-mt/8-st) model: 12th Gen Intel Core i7-12700H bits: 64
    type: MST AMCP smt: enabled arch: Alder Lake rev: 3 cache: L1: 1.2 MiB
    L2: 11.5 MiB L3: 24 MiB
  Speed (MHz): avg: 591 high: 850 min/max: 400/4679:4700:3500 cores: 1: 577
    2: 720 3: 544 4: 432 5: 458 6: 453 7: 757 8: 850 9: 519 10: 773 11: 501
    12: 531 13: 471 14: 515 15: 676 16: 800 17: 568 18: 443 19: 580 20: 663
    bogomips: 107520
  Flags: avx avx2 ht lm nx pae sse sse2 sse3 sse4_1 sse4_2 ssse3 vmx
Graphics:
  Device-1: Intel Alder Lake-P Integrated Graphics vendor: Hewlett-Packard
    driver: i915 v: kernel ports: active: eDP-1
    empty: DP-1, DP-2, DP-3, DP-4, HDMI-A-1 bus-ID: 00:02.0
    chip-ID: 8086:46a6 class-ID: 0300
  Device-2: NVIDIA GA106M [GeForce RTX 3060 Mobile / Max-Q]
    vendor: Hewlett-Packard driver: nvidia v: 525.60.11 pcie: speed: 2.5 GT/s
    lanes: 8 ports: active: none empty: DP-5,HDMI-A-2 bus-ID: 01:00.0
    chip-ID: 10de:2520 class-ID: 0300
  Device-3: Cheng Uei Precision Industry (Foxlink) HP Wide Vision HD Camera
    type: USB driver: uvcvideo bus-ID: 3-6:3 chip-ID: 05c8:0b04 class-ID: 0e02
    serial: <filter>
  Display: x11 server: X.Org v: 1.21.1.3 driver: X:
    loaded: modesetting,nvidia unloaded: fbdev,nouveau,vesa gpu: i915
    display-ID: :0 screens: 1
  Screen-1: 0 s-res: 1920x1080 s-dpi: 98 s-size: 499x280mm (19.6x11.0")
    s-diag: 572mm (22.5")
  Monitor-1: eDP-1 model: BOE Display res: 1920x1080 hz: 144 dpi: 137
    size: 355x200mm (14.0x7.9") diag: 407mm (16") modes: 1920x1080
  OpenGL: renderer: Mesa Intel Graphics (ADL GT2) v: 4.6 Mesa 22.0.5
    direct render: Yes
Audio:
  Device-1: Intel Alder Lake PCH-P High Definition Audio
    vendor: Hewlett-Packard driver: sof-audio-pci-intel-tgl bus-ID: 00:1f.3
    chip-ID: 8086:51c8 class-ID: 0401
  Device-2: NVIDIA vendor: Hewlett-Packard driver: snd_hda_intel v: kernel
    pcie: speed: 2.5 GT/s lanes: 8 bus-ID: 01:00.1 chip-ID: 10de:228e
    class-ID: 0403
  Sound Server-1: ALSA v: k5.15.0-56-generic running: yes
  Sound Server-2: PulseAudio v: 15.99.1 running: yes
  Sound Server-3: PipeWire v: 0.3.48 running: yes
Network:
  Device-1: MEDIATEK MT7921 802.11ax PCI Express Wireless Network Adapter
    vendor: AzureWave driver: mt7921e v: kernel pcie: speed: 5 GT/s lanes: 1
    bus-ID: 05:00.0 chip-ID: 14c3:7961 class-ID: 0280
  IF: wlp5s0 state: up mac: <filter>
  Device-2: Realtek RTL8111/8168/8411 PCI Express Gigabit Ethernet
    vendor: Hewlett-Packard driver: r8169 v: kernel pcie: speed: 2.5 GT/s
    lanes: 1 port: 3000 bus-ID: 06:00.0 chip-ID: 10ec:8168 class-ID: 0200
  IF: eno1 state: down mac: <filter>
Bluetooth:
  Device-1: IMC Networks Wireless_Device type: USB driver: btusb v: 0.8
    bus-ID: 3-7:4 chip-ID: 13d3:3567 class-ID: e001 serial: <filter>
  Report: hciconfig ID: hci0 rfk-id: 0 state: down
    bt-service: enabled,running rfk-block: hardware: no software: yes
    address: <filter>
Drives:
  Local Storage: total: 1.38 TiB used: 176.85 GiB (12.6%)
  ID-1: /dev/nvme0n1 vendor: Micron model: MTFDKBA512TFH-1BC1AABHA
    size: 476.94 GiB speed: 63.2 Gb/s lanes: 4 type: SSD serial: <filter>
    rev: HPS0043 temp: 24.9 C scheme: GPT
  ID-2: /dev/nvme1n1 vendor: Western Digital model: WD Blue SN570 1TB
    size: 931.51 GiB speed: 31.6 Gb/s lanes: 4 type: SSD serial: <filter>
    rev: 234100WD temp: 24.9 C
Partition:
  ID-1: / size: 466.95 GiB used: 91.09 GiB (19.5%) fs: ext4 dev: /dev/dm-0
    mapped: vgmint-root
  ID-2: /boot/efi size: 511 MiB used: 45.7 MiB (8.9%) fs: vfat
    dev: /dev/nvme0n1p1
Swap:
  ID-1: swap-1 type: partition size: 980 MiB used: 0 KiB (0.0%) priority: -2
    dev: /dev/dm-1 mapped: vgmint-swap_1
Sensors:
  System Temperatures: cpu: 34.0 C mobo: N/A
  Fan Speeds (RPM): N/A
Repos:
  Packages: 2518 apt: 2508 flatpak: 10
  No active apt repos in: /etc/apt/sources.list
  Active apt repos in: /etc/apt/sources.list.d/google-chrome.list
    1: deb [arch=amd64] https://dl.google.com/linux/chrome/deb/ stable main
  Active apt repos in: /etc/apt/sources.list.d/megasync.list
    1: deb [signed-by=/usr/share/keyrings/meganz-archive-keyring.gpg] https://mega.nz/linux/repo/xUbuntu_22.04/ ./
  Active apt repos in: /etc/apt/sources.list.d/microsoft-edge.list
    1: deb [arch=amd64] https://packages.microsoft.com/repos/edge/ stable main
  Active apt repos in: /etc/apt/sources.list.d/official-package-repositories.list
    1: deb http://packages.linuxmint.com vera main upstream import backport
    2: deb http://archive.ubuntu.com/ubuntu jammy main restricted universe multiverse
    3: deb http://archive.ubuntu.com/ubuntu jammy-updates main restricted universe multiverse
    4: deb http://archive.ubuntu.com/ubuntu jammy-backports main restricted universe multiverse
    5: deb http://security.ubuntu.com/ubuntu/ jammy-security main restricted universe multiverse
  Active apt repos in: /etc/apt/sources.list.d/skype-stable.list
    1: deb [arch=amd64] https://repo.skype.com/deb stable main
  Active apt repos in: /etc/apt/sources.list.d/teams.list
    1: deb [arch=amd64] https://packages.microsoft.com/repos/ms-teams stable main
  Active apt repos in: /etc/apt/sources.list.d/vscode.list
    1: deb [arch=amd64,arm64,armhf] http://packages.microsoft.com/repos/code stable main
Info:
  Processes: 475 Uptime: 28m wakeups: 733 Memory: 62.48 GiB
  used: 7 GiB (11.2%) Init: systemd v: 249 runlevel: 5 Compilers: gcc: 11.3.0
  alt: 11 Shell: Bash v: 5.1.16 running-in: gnome-terminal inxi: 3.3.13

[SMG]

since my last post, I upgraded LM from 21 to 21.1 and I noticed that the mesa driver was upgraded too.

No, the mesa driver was not upgraded with the switch from LM21 to LM21.1. Both outputs you posted are showing version 22.0.5.

However, it appears the Nvidia driver updated. You had the Nvidia-520-open driver installed for LM21 (which does not work properly) and your system was upgraded to the Nvidia-525 (not the open version) for LM21.1. I can see those packages in the output you posted.

The non-open version of the Nvidia driver works properly and that is why the external monitor is now working.

Here is your original display driver data (only Intel is loaded)

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Display: x11 server: X.Org v: 1.21.1.3 driver: X: loaded: modesetting 

and here is your current display driver data (both Intel and nvidia are loaded)

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  Display: x11 server: X.Org v: 1.21.1.3 driver: X: loaded: modesetting,nvidia

Here is your original Nvidia info (on top) and the latest below it. Notice the driver version changed.

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  Device-2: NVIDIA GA106M [GeForce RTX 3060 Mobile / Max-Q] vendor: Hewlett-Packard
    driver: nvidia v: 520.56.06 pcie: speed: 2.5 GT/s lanes: 8 bus-ID: 01:00.0 chip-ID: 10de:2520
    
      Device-2: NVIDIA GA106M [GeForce RTX 3060 Mobile / Max-Q]
    vendor: Hewlett-Packard driver: nvidia v: 525.60.11 pcie: speed: 2.5 GT/s

[pxcandeias]

Thank you SMG. I am marking this thread as solved.