Intel Haswell Forced Shutdowns

[stuart264]

I'm running Linux Mint 21.1 Vera on my older laptop an HP Notebook 15-AC005NA which reports back as having an Intel Haswell-ULT Integrated Graphics driver: i915 v: kernel

I keep getting a recurrent problem with forced power off's when the graphics card is under heavy load and connected to the monitor on HDMI. I don't believe it's a hardware issue as it doesn't do it when I boot the same machine and hardware into Windows 10 x64. But because it is an immediate power off nothing gets written to the logs

I know there was a historical issue with that chipset but I thought it had been resolved. I have seen various suggestions that seem to imply either setting or unsettling the modesetting value or adding in the LTS Enablement Stacks but my tech level means I'm simultaneously unsure which change to make and too experienced to start blindly experimenting so hopefully someone can advise.

TIA
Stuart.

Steps I have taken so far:-

lspci -k | grep -EA3 'VGA|3D|Display' returns

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00:02.0 VGA compatible controller: Intel Corporation Haswell-ULT Integrated Graphics Controller (rev 0b)
	Subsystem: Hewlett-Packard Company Haswell-ULT Integrated Graphics Controller
	Kernel driver in use: i915
	Kernel modules: i915

apt policy xserver-xorg-video-intel returns

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  Installed: 2:2.99.917+git20210115-1
  Candidate: 2:2.99.917+git20210115-1
  Version table:
 *** 2:2.99.917+git20210115-1 500
        500 http://archive.ubuntu.com/ubuntu jammy/main amd64 Packages
        100 /var/lib/dpkg/status

inxi -Fxz returns

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System:
  Kernel: 5.15.0-58-generic x86_64 bits: 64 compiler: gcc v: 11.3.0
    Desktop: Cinnamon 5.6.7 Distro: Linux Mint 21.1 Vera
    base: Ubuntu 22.04 jammy
Machine:
  Type: Laptop System: Hewlett-Packard product: HP Notebook
    v: Type1ProductConfigId serial: <superuser required>
  Mobo: Hewlett-Packard model: 80C3 v: 96.53 serial: <superuser required>
    UEFI: Insyde v: F.29 date: 05/24/2019
Battery:
  ID-1: BAT1 charge: 34.5 Wh (100.0%) condition: 34.5/41.4 Wh (83.4%)
    volts: 16.8 min: 14.8 model: COMPAL PABAS0241231 status: Full
CPU:
  Info: dual core model: Intel Core i3-4005U bits: 64 type: MT MCP
    arch: Haswell rev: 1 cache: L1: 128 KiB L2: 512 KiB L3: 3 MiB
  Speed (MHz): avg: 1596 min/max: 800/1600 cores: 1: 1596 2: 1596 3: 1596
    4: 1596 bogomips: 13568
  Flags: avx avx2 ht lm nx pae sse sse2 sse3 sse4_1 sse4_2 ssse3
Graphics:
  Device-1: Intel Haswell-ULT Integrated Graphics vendor: Hewlett-Packard
    driver: i915 v: kernel bus-ID: 00:02.0
  Device-2: Microdia Webcam Vitade AF type: USB
    driver: snd-usb-audio,uvcvideo bus-ID: 1-1.1.4:11
  Device-3: Chicony HP Truevision HD type: USB driver: uvcvideo
    bus-ID: 1-5:8
  Display: x11 server: X.Org v: 1.21.1.3 driver: X: loaded: modesetting
    unloaded: fbdev,vesa gpu: i915 resolution: 1920x1080~60Hz
  OpenGL: renderer: Mesa Intel HD Graphics 4400 (HSW GT2)
    v: 4.6 Mesa 22.0.5 direct render: Yes
Audio:
  Device-1: Intel Haswell-ULT HD Audio vendor: Hewlett-Packard
    driver: snd_hda_intel v: kernel bus-ID: 00:03.0
  Device-2: Intel 8 Series HD Audio vendor: Hewlett-Packard
    driver: snd_hda_intel v: kernel bus-ID: 00:1b.0
  Device-3: Microdia Webcam Vitade AF type: USB
    driver: snd-usb-audio,uvcvideo bus-ID: 1-1.1.4:11
  Sound Server-1: ALSA v: k5.15.0-58-generic running: yes
  Sound Server-2: PulseAudio v: 15.99.1 running: yes
  Sound Server-3: PipeWire v: 0.3.48 running: yes
Network:
  Device-1: Realtek RTL810xE PCI Express Fast Ethernet
    vendor: Hewlett-Packard driver: r8169 v: kernel port: 4000 bus-ID: 07:00.0
  IF: enp7s0 state: down mac: <filter>
  Device-2: Broadcom BCM43142 802.11b/g/n vendor: Hewlett-Packard
    driver: wl v: kernel bus-ID: 0d:00.0
  IF: wlp13s0 state: down mac: <filter>
  Device-3: ASIX AX88179 Gigabit Ethernet type: USB driver: ax88179_178a
    bus-ID: 2-1.4:4
  IF: enx8cae4ce199f7 state: up speed: 1000 Mbps duplex: full mac: <filter>
  IF-ID-1: docker0 state: down mac: <filter>
Bluetooth:
  Device-1: Cambridge Silicon Radio Bluetooth Dongle (HCI mode) type: USB
    driver: btusb v: 0.8 bus-ID: 1-1.1.1:7
  Report: hciconfig ID: hci1 rfk-id: 2 state: up address: <filter>
    bt-v: 2.1 lmp-v: 4.0
  Device-2: Broadcom BCM43142A0 Bluetooth 4.0 type: USB driver: btusb
    v: 0.8 bus-ID: 1-4:5
  Report: ID: hci0 rfk-id: 1 state: up address: <filter> bt-v: 2.1
    lmp-v: 4.0
Drives:
  Local Storage: total: 1.82 TiB used: 142.97 GiB (7.7%)
  ID-1: /dev/sda vendor: Crucial model: CT1000MX500SSD1 size: 931.51 GiB
  ID-2: /dev/sdb vendor: Seagate model: ST1000LM049-2GH172 size: 931.51 GiB
Partition:
  ID-1: / size: 671.8 GiB used: 142.94 GiB (21.3%) fs: ext4 dev: /dev/sda2
  ID-2: /boot/efi size: 511 MiB used: 34.1 MiB (6.7%) fs: vfat
    dev: /dev/sda1
Swap:
  ID-1: swap-1 type: file size: 2 GiB used: 0 KiB (0.0%) file: /swapfile
Sensors:
  System Temperatures: cpu: 59.0 C pch: 55.0 C mobo: N/A
  Fan Speeds (RPM): N/A
Info:
  Processes: 264 Uptime: 30m Memory: 15.55 GiB used: 2.84 GiB (18.2%)
  Init: systemd runlevel: 5 Compilers: gcc: 11.3.0 Packages: 2718 Shell: Bash
  v: 5.1.16 inxi: 3.3.13

No thermal issues are known, cooling fan for the heatsink was replaced 2 months ago with a brand new one, and the laptop when I am using it on the monitor sits on a laptop stand with 4 cooling fans moving air.

[Hoser Rob]

you ay not have any hardware thermal issues but inxi reports a cpu temp of 59 degC. That seems a bit high.

FWIW, my main Linux box (whcih I'm not typing this on) is an HP Probook with the same gpu running Debian Stable based MX 21 KDE. While I've seen a number of issues with this card in Mint 20 and 21, mine worked flawlessly OOTB and still does.

[stuart264]

The thermal range for the fitted Intel i3 Processor usually runs between 50-60C which I why I keep the fan set to always on in the bios and have a fan-cooled stand to put it on. I get the same temps reported by SpeedFan when I boot into Windows.

[stuart264]

I am leaning towards this being hardware related, I suspect a thermal sensor is either misreading when I booted this machine into Windows and installed Speedfan I got the impossible value of 429496448 Centigrade on one of the sensors. A friend is going to drop around his spare KLIM Cool Air Vacuum later so I'm going to try more airflow and see if that value alters as it may just be dust or fluff somewhere causing that false value, Failing that I can e-mail HP and see if I can get the tech manual for the motherboard and possibly replace the sensor as it looks like its the firmware causing the shutdown and not the O/S.

[stuart264]

Just so this stays in an archive for anyone else having the same issue. The KLIM Cool laptop blower is an excellent product, totally recommend it for laptops and have actually bought one (£12.97 from Amazon UK) based on the temperature drop on my laptop.https://www.amazon.co.uk/%E2%AD%90%EF%B ... th=1&psc=1 (Not spam it's genuinely a good product)

Didn't fix the issue though did improve it, as I'm still having thermal-related shutdowns and have exchanged e-mails with HP Technical Support and looked at the documentation they sent me it's a thermal sensor that is probably either on its way out or dry jointed. Given it's a motherboard with an older non-socketed processor, it's beyond realistic repair I'm going to order a new one over the weekend.