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Feedback

Posted: Sun Nov 14, 2010 6:21 pm
by NumberSeventeen
so I like giving feedback about Linux Mint.
I know that developers need many feedback in order to make a product better.

But what feedback is useful and what not?

Re: Feedback

Posted: Sun Nov 14, 2010 6:34 pm
by tdockery97
Specifics. "It's working well" or "It's not running right" aren't very helpful. Listing your specific hardware if you are having video, sound, booting problems. This allows the devs to test the system on specific kinds of hardware to see if they can duplicate problems. If it is a serious problem they can make plans to fix them with updates or in the next release. Of course I'm sure they do like to hear that everything works and that they've done a great job as well.

Re: Feedback

Posted: Sun Nov 14, 2010 6:46 pm
by JasonLG
NumberSeventeen wrote:so I like giving feedback about Linux Mint.
I know that developers need many feedback in order to make a product better.

But what feedback is useful and what not?
I'm not a dev but in general if you have a technical bug to report not pertaining to Mint specific tools it should be reported to Ubuntu. If you need help on anything feel free to ask in the Mint forums.

As far as your opinion on the user interface/look and feel and such, follow common sense as it pertains to criticizing things. Basically if you don't offer a solution to a problem then all you're doing is complaining, and nobody likes complaints.

Another big thing you have to remember is, unless you pay for support the devs or forum members owe you absolutely nothing. I see a fair amount of posts demanding help or bug fixes. posts like that are generally left unanswered or the OP is told not so nicely to take a hike.

Re: Feedback

Posted: Sun Nov 14, 2010 7:03 pm
by NumberSeventeen
JasonLG wrote:I'm not a dev but in general if you have a technical bug to report not pertaining to Mint specific tools it should be reported to Ubuntu. If you need help on anything feel free to ask in the Mint forums.

As far as your opinion on the user interface/look and feel and such, follow common sense as it pertains to criticizing things. Basically if you don't offer a solution to a problem then all you're doing is complaining, and nobody likes complaints.

Another big thing you have to remember is, unless you pay for support the devs or forum members owe you absolutely nothing. I see a fair amount of posts demanding help or bug fixes. posts like that are generally left unanswered or the OP is told not so nicely to take a hike.
Isn't giving feedback a method of helping?

Re: Feedback

Posted: Sun Nov 14, 2010 7:08 pm
by JasonLG
NumberSeventeen wrote:
JasonLG wrote:I'm not a dev but in general if you have a technical bug to report not pertaining to Mint specific tools it should be reported to Ubuntu. If you need help on anything feel free to ask in the Mint forums.

As far as your opinion on the user interface/look and feel and such, follow common sense as it pertains to criticizing things. Basically if you don't offer a solution to a problem then all you're doing is complaining, and nobody likes complaints.

Another big thing you have to remember is, unless you pay for support the devs or forum members owe you absolutely nothing. I see a fair amount of posts demanding help or bug fixes. posts like that are generally left unanswered or the OP is told not so nicely to take a hike.
Isn't giving feedback a method of helping?
Yes. But like I said it doesn't do any good to post things like "I don't like this or I don't like that" without offer suggestions.

Re: Feedback

Posted: Sun Nov 14, 2010 7:16 pm
by NumberSeventeen
Sound logical to me.

I was more interesting to hear what kind of technical problems where interesting for the developers.
stuff like booting problems, or resolution problems, hardware problems, problems with software..

Problems with the lay-out are never problems but just opinions. If you don't like it then change it or don't use it. :)

Re: Feedback

Posted: Sun Nov 14, 2010 7:23 pm
by JasonLG
NumberSeventeen wrote:Sound logical to me.

I was more interesting to hear what kind of technical problems where interesting for the developers.
stuff like booting problems, or resolution problems, hardware problems, problems with software..

Problems with the lay-out are never problems but just opinions. If you don't like it then change it or don't use it. :)
I'm sure that they would like to hear about that stuff but generally as Mint is very closely based on Ubuntu most of that stuff is on Ubuntu to fix.

Re: Feedback

Posted: Mon Nov 15, 2010 12:12 am
by JonM33
I agree. Critiquing is good but it needs to be detailed and constructive.

Re: Feedback

Posted: Mon Nov 15, 2010 2:28 am
by jesica
their is a bug fix page on the community website were you can report bugs if you like