HP Envy 4520 printing issues

[jdoll71]

Good Morning,
Please bear with me, as I am new to the Linux community.
I have recently had Peppermint 7 installed on my Sony Viao laptop.
Love it! However, I have my HP Envy 4520 All in one printer installed and I have yet to get it to print for me.
It lights up, (as of its going to print) computer asks me if the printer printed the test page, and yet nothing prints!
Used the trouble shooter, gives me this possible problem error:

RETRIEVE JOURNAL ENTRIES:
No system journal entries were found, this may be because you are not an administrator. To fetch please run this command:
su -c 'journalctl -u cups.service --since="None" --until="2018-06-03 10:06:31"' > troubleshoot-logs.txt

I run the command, enter my password and get this:

su: Authentication failure
jennifer@jennifer-VGN-FW139E ~ $

It's been months now and I really need my scanner to scan some important pics.
Can anyone help me???

[Pierre]

Hi jennifer,

from a Terminal, can you type:

Code: Select all

inxi -Fxz

and post the output of that - back here, on your reply ?.

[jdoll71]

Yes, Here you go:

Code: Select all

jennifer@jennifer-VGN-FW139E ~ $ inxi -Fxz
System:    Host: jennifer-VGN-FW139E Kernel: 4.4.0-127-generic x86_64 (64 bit gcc: 5.4.0)
           Desktop: N/A Distro: Peppermint Seven
Machine:   System: Sony (portable) product: VGN-FW139E v: C600CHPB
           Mobo: Sony model: VAIO
           Bios: American Megatrends v: R0250Y0 date: 06/05/2008
CPU:       Dual core Intel Core2 Duo P8400 (-MCP-) cache: 3072 KB
           flags: (lm nx sse sse2 sse3 sse4_1 ssse3 vmx) bmips: 9042
           clock speeds: max: 2267 MHz 1: 1600 MHz 2: 800 MHz
Graphics:  Card: Advanced Micro Devices [AMD/ATI] RV620/M82 [Mobility Radeon HD 3450/3470]
           bus-ID: 01:00.0
           Display Server: X.Org 1.18.4 drivers: ati,radeon (unloaded: fbdev,vesa)
           Resolution: 1600x900@59.95hz
           GLX Renderer: AMD RV620 (DRM 2.43.0 / 4.4.0-127-generic, LLVM 5.0.0)
           GLX Version: 3.0 Mesa 17.2.8 Direct Rendering: Yes
Audio:     Card-1 Advanced Micro Devices [AMD/ATI] RV620 HDMI Audio [Radeon HD 3400 Series]
           driver: snd_hda_intel bus-ID: 01:00.1
           Card-2 Intel 82801I (ICH9 Family) HD Audio Controller
           driver: snd_hda_intel bus-ID: 00:1b.0
           Sound: Advanced Linux Sound Architecture v: k4.4.0-127-generic
Network:   Card-1: Qualcomm Atheros AR928X Wireless Network Adapter (PCI-Express)
           driver: ath9k bus-ID: 06:00.0
           IF: wlp6s0 state: up mac: <filter>
           Card-2: Marvell 88E8055 PCI-E Gigabit Ethernet Controller
           driver: sky2 v: 1.30 port: 2000 bus-ID: 08:00.0
           IF: enp8s0 state: down mac: <filter>
Drives:    HDD Total Size: 250.1GB (10.8% used)
           ID-1: /dev/sda model: FUJITSU_MHY2250B size: 250.1GB
Partition: ID-1: / size: 227G used: 23G (11%) fs: ext4 dev: /dev/sda1
           ID-2: swap-1 size: 3.22GB used: 0.00GB (0%) fs: swap dev: /dev/sda5
RAID:      No RAID devices: /proc/mdstat, md_mod kernel module present
Sensors:   System Temperatures: cpu: 58.0C mobo: 58.0C
           Fan Speeds (in rpm): cpu: N/A
Info:      Processes: 177 Uptime: 2:43 Memory: 886.7/3006.3MB
           Init: systemd runlevel: 5 Gcc sys: 5.4.0
           Client: Shell (bash 4.3.481) inxi: 2.2.35

[Moem]

Well, I'm afraid it looks like you're on the wrong forum. This is Mint, not Peppermint and we don't generally support other OSses here. I've moved your topic to the Chat section; someone might still have an answer for you.

[Calthrop]

In Peppermint, pick Menu > System Tools > Software Manager
Search for and install the HPLIP packages (they are for HP Linux Printing and Imaging)
Once installed, choose the printer and scanner setup for HP Envy 4502 within HPLIP.
Verify the setup with Menu > System Tools > Printers