wifi keeps dropping - 17.2 64-bit [Solved]

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ayarrington
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wifi keeps dropping - 17.2 64-bit [Solved]

Post by ayarrington » Fri Jul 31, 2015 9:22 am

I think this is a pretty common question from what I've gathered online, but I have a new, but updated install of 17.2 Cinnamon 64-bit on my laptop, an hp stream 13, after finally giving up on micros**t 8.1. Now, I didn't have any wifi problems under windows, but mint has been continually losing my internet connection even while I'm actively working online...I'll just suddenly notice I can't connect anymore. Up until now, I've had to reboot to get it connecting again, but when it happened a few minutes ago, I just clicked my wireless icon down by the clock and used the slider to turn my wifi off then back on and it resumed connecting. Now, I'm an i.t. betworking guy by trade(ex ccna, etc), so I can generally follow complex instructions - can anyone help me solve this? It's almost enough to push me back toward micros**t, but not quite. Incidentally, I'm off to work, so I won'y be able to respond until this weekend, but please help out a newbie to linux :)
Last edited by ayarrington on Wed Aug 19, 2015 5:17 pm, edited 2 times in total.

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Pjotr
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Re: wifi keeps dropping - 17.2 64-bit

Post by Pjotr » Fri Jul 31, 2015 9:31 am

Please generate an overview of your system like this:
- launch a terminal window and make it fullscreen, to avoid chopped lines;
- copy/paste this command into the terminal:

Code: Select all

inxi -Fxz
if you type: the letter F is a capital letter

Press Enter.

Copy/paste the output in your next message.
Tip: 10 things to do after installing Linux Mint 19.2 Tina
Keep your Linux Mint healthy: Avoid these 10 fatal mistakes
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Re: wifi keeps dropping - 17.2 64-bit

Post by ayarrington » Fri Jul 31, 2015 2:59 pm

Here it is...just got off work:
dad@dad-HP-Stream-Notebook-PC-13 ~ $ inxi -Fxz
System: Host: dad-HP-Stream-Notebook-PC-13 Kernel: 3.16.0-38-generic x86_64 (64 bit, gcc: 4.8.2)
Desktop: Cinnamon 2.6.13 Distro: Linux Mint 17.2 Rafaela
Machine: System: Hewlett-Packard product: HP Stream Notebook PC 13 version: Type1 - ProductConfigId
Mobo: Hewlett-Packard model: 802A version: 56.0F Bios: Insyde version: F.04 date: 11/06/2014
CPU: Dual core Intel Celeron CPU N2840 (-MCP-) cache: 1024 KB flags: (lm nx sse sse2 sse3 sse4_1 sse4_2 ssse3 vmx) bmips: 8652.8
Clock Speeds: 1: 529.859 MHz 2: 1710.643 MHz
Graphics: Card: Intel ValleyView Gen7 bus-ID: 00:02.0
X.Org: 1.15.1 drivers: intel (unloaded: fbdev,vesa) Resolution: 1366x768@60.0hz
GLX Renderer: Mesa DRI Intel Bay Trail GLX Version: 3.0 Mesa 10.1.3 Direct Rendering: Yes
Audio: Card: Intel ValleyView High Definition Audio Controller driver: snd_hda_intel bus-ID: 00:1b.0
Sound: Advanced Linux Sound Architecture ver: k3.16.0-38-generic
Network: Card: Realtek RTL8723BE PCIe Wireless Network Adapter driver: rtl8723be port: 1000 bus-ID: 02:00.0
IF: wlan0 state: up mac: <filter>
Partition: ID: / size: 27G used: 5.0G (20%) fs: ext4 ID: swap-1 size: 2.03GB used: 0.00GB (0%) fs: swap
RAID: No RAID devices detected - /proc/mdstat and md_mod kernel raid module present
Sensors: System Temperatures: cpu: 38.0C mobo: N/A
Fan Speeds (in rpm): cpu: N/A
Info: Processes: 160 Uptime: 9 min Memory: 753.1/1892.9MB Runlevel: 2 Gcc sys: 4.8.4
Client: Shell (bash 4.3.11) inxi: 1.9.17
dad@dad-HP-Stream-Notebook-PC-13 ~ $

ayarrington
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Re: wifi keeps dropping - 17.2 64-bit

Post by ayarrington » Tue Aug 04, 2015 8:57 am

Pjotr wrote:Please generate an overview of your system like this:
- launch a terminal window and make it fullscreen, to avoid chopped lines;
- copy/paste this command into the terminal:

Code: Select all

inxi -Fxz
if you type: the letter F is a capital letter

Press Enter.

Copy/paste the output in your next message.
--Any thoughts on this? - thanks!

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Pjotr
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Re: wifi keeps dropping - 17.2 64-bit

Post by Pjotr » Tue Aug 04, 2015 10:40 am

Good that you bumped it.... I have indeed overlooked your response. :P

For that RTL8723BE chipset, this will probably help:
https://sites.google.com/site/easylinux ... BE-chipset
(item 3, left column)
Tip: 10 things to do after installing Linux Mint 19.2 Tina
Keep your Linux Mint healthy: Avoid these 10 fatal mistakes
Twitter: twitter.com/easylinuxtips
All in all, horse sense simply makes sense.

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Re: wifi keeps dropping - 17.2 64-bit

Post by ayarrington » Tue Aug 04, 2015 3:50 pm

Thanks for the tip....I just did that and will see how it goes. I'll post back in a few days to say how it's gone :)

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Re: wifi keeps dropping - 17.2 64-bit

Post by ayarrington » Thu Aug 06, 2015 8:50 am

Generally better, I'd say, though it happened once yesterday during 1 extended period of use. It occurred to me - I had been in the habit of leaving my laptop on during the day, simply 'locking' the desktop, but since I've been having issues with this, I've started shutting down instead of locking between uses. I'm betting this could have some bearing on it, also. Any thoughts?

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Re: wifi keeps dropping - 17.2 64-bit

Post by Pjotr » Thu Aug 06, 2015 3:04 pm

ayarrington wrote:Generally better, I'd say, though it happened once yesterday during 1 extended period of use. It occurred to me - I had been in the habit of leaving my laptop on during the day, simply 'locking' the desktop, but since I've been having issues with this, I've started shutting down instead of locking between uses. I'm betting this could have some bearing on it, also. Any thoughts?
Especially hibernation can be problematic on some hardware.... If you experience problems with "hibernate", I advise to disable it entirely:
https://sites.google.com/site/easylinux ... ter-a-coma
(items 9 and 9.1, left column)
Tip: 10 things to do after installing Linux Mint 19.2 Tina
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Re: wifi keeps dropping - 17.2 64-bit

Post by pfd27 » Fri Aug 07, 2015 7:44 am

My laptop does the same thing.

System: Host: rob-Notebook Kernel: 3.16.0-38-generic x86_64 (64 bit, gcc: 4.8.2)
Desktop: N/A Distro: Linux Mint 17.2 Rafaela
Machine: System: Hewlett-Packard product: HP 2000 Notebook PC version: 0587100000204A10002620100
Mobo: Hewlett-Packard model: 3577 version: 24.4A Bios: Hewlett-Packard version: F.48 date: 12/18/2011
CPU: Dual core AMD E-350 (-MCP-) cache: 1024 KB flags: (lm nx sse sse2 sse3 sse4a ssse3 svm) bmips: 6386.26
Clock Speeds: 1: 1600.00 MHz 2: 800.00 MHz
Graphics: Card: Advanced Micro Devices [AMD/ATI] Wrestler [Radeon HD 6310] bus-ID: 00:01.0
X.Org: 1.15.1 drivers: ati,radeon (unloaded: fbdev,vesa) Resolution: 1366x768@60.0hz
GLX Renderer: Gallium 0.4 on AMD PALM GLX Version: 3.0 Mesa 10.1.3 Direct Rendering: Yes
Audio: Card: Advanced Micro Devices [AMD/ATI] SBx00 Azalia (Intel HDA) driver: snd_hda_intel bus-ID: 00:14.2
Sound: Advanced Linux Sound Architecture ver: k3.16.0-38-generic
Network: Card-1: Realtek RTL8101E/RTL8102E PCI Express Fast Ethernet controller
driver: r8169 ver: 2.3LK-NAPI port: 3000 bus-ID: 06:00.0
IF: eth0 state: down mac: <filter>
Card-2: Realtek RTL8188CE 802.11b/g/n WiFi Adapter driver: rtl8192ce port: 2000 bus-ID: 07:00.0
IF: wlan0 state: up mac: <filter>
Drives: HDD Total Size: 516.1GB (2.5% used) 1: id: /dev/sda model: WDC_WD5000BPVT size: 500.1GB
2: USB id: /dev/sdb model: Cruzer_Pop size: 16.0GB
Partition: ID: / size: 227G used: 12G (6%) fs: ext4 ID: swap-1 size: 3.87GB used: 0.00GB (0%) fs: swap
RAID: No RAID devices detected - /proc/mdstat and md_mod kernel raid module present
Sensors: System Temperatures: cpu: 61.6C mobo: N/A gpu: 61.0
Fan Speeds (in rpm): cpu: N/A
Info: Processes: 180 Uptime: 11:05 Memory: 1329.5/3554.2MB Runlevel: 2

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Re: wifi keeps dropping - 17.2 64-bit

Post by ayarrington » Fri Aug 07, 2015 5:26 pm

When I try running the command to disable hibernation and give it my sudo password, it gives me a result like it can't find the file or something(I'm trying to copy/paste the text into here, but failing miserably): :) Incidentally, I don't see a button to hibernate when I click to 'power off', just 'suspend','restart','cancel' and 'shut down'

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Re: wifi keeps dropping - 17.2 64-bit

Post by Pjotr » Fri Aug 07, 2015 5:28 pm

ayarrington wrote:When I try running the command to disable hibernation and give it my sudo password, it gives me a result like it can't find the file or something(I'm trying to copy/paste the text into here, but failing miserably): :) Incidentally, I don't see a button to hibernate when I click to 'power off', just 'suspend','restart','cancel' and 'shut down'
That suggests that you already disabled hibernation previously....
Tip: 10 things to do after installing Linux Mint 19.2 Tina
Keep your Linux Mint healthy: Avoid these 10 fatal mistakes
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Re: wifi keeps dropping - 17.2 64-bit

Post by ayarrington » Sat Aug 08, 2015 9:47 am

I'd agree wholeheartedly, but I never did so intentionally. Maybe in the early days when stabbing at the problem originally :)

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Re: wifi keeps dropping - 17.2 64-bit [Solved]

Post by ayarrington » Wed Aug 19, 2015 5:20 pm

Update: after a sufficient amount of time, I'd stick a fork in this and call it done....no further problems since doing this, even after locking the laptop and leaving it for extended periods of time :)

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Re: wifi keeps dropping - 17.2 64-bit [Solved]

Post by JeremyB » Wed Aug 19, 2015 6:51 pm

ayarrington wrote:Update: after a sufficient amount of time, I'd stick a fork in this and call it done....no further problems since doing this, even after locking the laptop and leaving it for extended periods of time :)
Can you post the result of

Code: Select all

lspci -nnk | grep -iA2 net
I want to see if you have the same subsystem ID for this wifi card as another poster has

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Re: wifi keeps dropping - 17.2 64-bit [Solved]

Post by ayarrington » Fri Aug 21, 2015 8:22 am

JeremyB wrote:
ayarrington wrote:Update: after a sufficient amount of time, I'd stick a fork in this and call it done....no further problems since doing this, even after locking the laptop and leaving it for extended periods of time :)
Can you post the result of

Code: Select all

lspci -nnk | grep -iA2 net
I want to see if you have the same subsystem ID for this wifi card as another poster has
here it is:
dad@dad-HP-Stream-Notebook-PC-13 ~ $ lspci -nnk | grep -iA2 net
02:00.0 Network controller [0280]: Realtek Semiconductor Co., Ltd. RTL8723BE PCIe Wireless Network Adapter [10ec:b723]
Subsystem: Hewlett-Packard Company Device [103c:2231]
Kernel driver in use: rtl8723be
dad@dad-HP-Stream-Notebook-PC-13 ~ $

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