Seagate Backup Plus Slim 1TB external not detected

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jerson
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Seagate Backup Plus Slim 1TB external not detected

Post by jerson » Thu Nov 02, 2017 12:39 pm

Greetings

I just got a new external hard disk marked on the box for Windows 7 and higher or Mac Os or Android. I wish to transfer some photos from my Linux Mint machine. However, the drive is not detected. Is the USB Mass Storage driver support in Linux Mint lacking or is there someway to get it to work? lsusb shows the device.

dmesg tail shows

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[   26.244831] VBoxPciLinuxInit
[   26.249488] vboxpci: IOMMU not found (not registered)
[   41.089932] [UFW BLOCK] IN=enp2s0 OUT= MAC=01:00:5e:00:00:01:b8:c1:a2:32:63:ec:08:00 SRC=192.168.1.1 DST=224.0.0.1 LEN=32 TOS=0x00 PREC=0x00 TTL=1 ID=24756 DF PROTO=2 
[   41.648019] usb 1-4: new high-speed USB device number 4 using ehci-pci
[   41.857081] usb 1-4: New USB device found, idVendor=0bc2, idProduct=ab26
[   41.857086] usb 1-4: New USB device strings: Mfr=1, Product=2, SerialNumber=3
[   41.857090] usb 1-4: Product: BUP Slim BK
[   41.857093] usb 1-4: Manufacturer: Seagate
[   41.857096] usb 1-4: SerialNumber: NA9C7PEK
[   41.921447] usbcore: registered new interface driver usb-storage
[   41.932747] scsi host4: uas
[   41.933000] usbcore: registered new interface driver uas
[   41.937091] scsi 4:0:0:0: Direct-Access     Seagate  BUP Slim BK      0108 PQ: 0 ANSI: 6
[   41.938771] sd 4:0:0:0: Attached scsi generic sg3 type 0
[   41.974842] [UFW BLOCK] IN=enp2s0 OUT= MAC= SRC=fe80:0000:0000:0000:5a43:23b9:fa9b:55a4 DST=ff02:0000:0000:0000:0000:0000:0000:0001 LEN=64 TC=0 HOPLIMIT=1 FLOWLBL=709369 PROTO=UDP SPT=8612 DPT=8612 LEN=24 
[   41.974884] [UFW BLOCK] IN=enp2s0 OUT= MAC= SRC=fe80:0000:0000:0000:5a43:23b9:fa9b:55a4 DST=ff02:0000:0000:0000:0000:0000:0000:0001 LEN=64 TC=0 HOPLIMIT=1 FLOWLBL=986538 PROTO=UDP SPT=8612 DPT=8610 LEN=24 
[   41.985013] [UFW BLOCK] IN=enp2s0 OUT= MAC= SRC=fe80:0000:0000:0000:5a43:23b9:fa9b:55a4 DST=ff02:0000:0000:0000:0000:0000:0000:0001 LEN=64 TC=0 HOPLIMIT=1 FLOWLBL=709369 PROTO=UDP SPT=8612 DPT=8612 LEN=24 
[   41.985043] [UFW BLOCK] IN=enp2s0 OUT= MAC= SRC=fe80:0000:0000:0000:5a43:23b9:fa9b:55a4 DST=ff02:0000:0000:0000:0000:0000:0000:0001 LEN=64 TC=0 HOPLIMIT=1 FLOWLBL=986538 PROTO=UDP SPT=8612 DPT=8610 LEN=24 
inxi -Fxz shows

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System:    Host: jerson-G31M-ES2L Kernel: 4.4.0-21-generic x86_64 (64 bit gcc: 5.3.1)
           Desktop: Cinnamon 3.0.7 (Gtk 2.24.30) Distro: Linux Mint 18 Sarah
Machine:   System: Gigabyte product: G31M-ES2L
           Mobo: Gigabyte model: G31M-S2L Bios: Award v: F10 date: 09/29/2009
CPU:       Dual core Intel Core2 Duo E7500 (-MCP-) cache: 3072 KB
           flags: (lm nx sse sse2 sse3 sse4_1 ssse3) bmips: 11733
           clock speeds: max: 2933 MHz 1: 1600 MHz 2: 1600 MHz
Graphics:  Card: Intel 82G33/G31 Express Integrated Graphics Controller
           bus-ID: 00:02.0
           Display Server: X.Org 1.18.3 drivers: intel (unloaded: fbdev,vesa)
           Resolution: 1360x768@60.02hz
           GLX Renderer: Mesa DRI Intel G33
           GLX Version: 1.4 Mesa 11.2.0 Direct Rendering: Yes
Audio:     Card Intel NM10/ICH7 Family High Definition Audio Controller
           driver: snd_hda_intel bus-ID: 00:1b.0
           Sound: Advanced Linux Sound Architecture v: k4.4.0-21-generic
Network:   Card: Realtek RTL8111/8168/8411 PCI Express Gigabit Ethernet Controller
           driver: r8169 v: 2.3LK-NAPI port: be00 bus-ID: 02:00.0
           IF: enp2s0 state: up speed: 100 Mbps duplex: full mac: <filter>
Drives:    HDD Total Size: 144116688.4GB (0.0% used)
           ID-1: /dev/sda model: ST3500413AS size: 500.1GB
           ID-2: /dev/sdb model: WDC_WD10EZEX size: 1000.2GB
           ID-3: USB /dev/sdc model: BUP_Slim size: 144115188.1GB
Partition: ID-1: / size: 92G used: 8.9G (11%) fs: ext4 dev: /dev/sdb5
           ID-2: /home size: 92G used: 6.1G (7%) fs: ext4 dev: /dev/sdb6
           ID-3: swap-1 size: 10.00GB used: 0.00GB (0%) fs: swap dev: /dev/sdb1
RAID:      No RAID devices: /proc/mdstat, md_mod kernel module present
Sensors:   System Temperatures: cpu: 47.0C mobo: N/A
           Fan Speeds (in rpm): cpu: N/A
Info:      Processes: 166 Uptime: 8 min Memory: 845.7/3941.6MB
           Init: systemd runlevel: 5 Gcc sys: 5.4.0
           Client: Shell (bash 4.3.481) inxi: 2.2.35 
Any help appreciated.
Regards
Jerson

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WharfRat
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Re: Seagate Backup Plus Slim 1TB external not detected

Post by WharfRat » Thu Nov 02, 2017 12:54 pm

Does it show in gparted :?:
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Mattyboy
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Re: Seagate Backup Plus Slim 1TB external not detected

Post by Mattyboy » Thu Nov 02, 2017 1:00 pm

Eh? did you format the drive?

You'll probably have to install gparted to do this... be very careful that you select the correct drive, best to format to NTFS.

Use the

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lsblk
command to identify the drive before proceeding.

USB drives work just fine in Linux and should be viewable on the left hand side of your home folder under devices.

FreedomTruth
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Re: Seagate Backup Plus Slim 1TB external not detected

Post by FreedomTruth » Thu Nov 02, 2017 1:03 pm

From the information you gave, the drive is detected.
jerson wrote:[ 41.857081] usb 1-4: New USB device found, idVendor=0bc2, idProduct=ab26
[ 41.857086] usb 1-4: New USB device strings: Mfr=1, Product=2, SerialNumber=3
[ 41.857090] usb 1-4: Product: BUP Slim BK
[ 41.857093] usb 1-4: Manufacturer: Seagate
[ 41.857096] usb 1-4: SerialNumber: NA9C7PEK

ID-3: USB /dev/sdc model: BUP_Slim size: 144115188.1GB
That size doesn't look right, though. If this is the first time using the drive, you'll probably need to partition it before you can use it. You can install gparted from the software manager, or synaptic, or the terminal sudo apt install gparted, whichever method you prefer. Choose what partition type you want to use (probably either ntfs or ext4). If you're going to use the external drive in other non-linux systems, ntfs is probably the better choice (or even fat32 but that has a major limitation: no single file over 4gb). If it's for linux-only, ext4 may be better, to retain file permissions properly. BUT if gparted is showing an incorrect size too (144115188.1 GB) there's probably some other problem (the drive itself or controller?, the usb cable?) ... in that case, you'll need to get that sorted out before partitioning.

eh, guess I'm a slow typer, two other answers already beat me :)
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jerson
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Re: Seagate Backup Plus Slim 1TB external not detected

Post by jerson » Thu Nov 02, 2017 1:20 pm

Thanks for the blazingly fast replies.
Mattyboy Eh? did you format the drive?
No, my kid just plonked it on a Win7 machine and copied her photo albums on it without any formatting. I decided to add my albums too. However, my LM18 machine makes detection wooshes but does not list the drive anywhere. lsusb & lsblk shows it.

lsblk shows the drive here
sdc 8:32 0 128P 0 disk

Wharfrat - sdc doesn't show up in gparted.

FYI : The [UFW_BLOCK] entries are highlighted in bold white which does not show in the pasted output here. Does that mean something to you?
Regards
Jerson

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WharfRat
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Re: Seagate Backup Plus Slim 1TB external not detected

Post by WharfRat » Thu Nov 02, 2017 1:27 pm

jerson.

Unplug the drive, open a terminal and enter udevadm monitor --udev then plug the drive back in and paste back the output of udevadm.

You will have to hit ctl-c to exit it.
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Re: Seagate Backup Plus Slim 1TB external not detected

Post by Mattyboy » Thu Nov 02, 2017 1:29 pm

I suspect the device needs setting up 'properly'

https://www.amazon.co.uk/Seagate-Backup ... B00FP50LH2

Note:

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 Install the NTFS driver for Mac, and you can use the drive interchangeably between Windows and Mac computers without reformatting.

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The included Seagate Dashboard software provides you with the tools to backup your data from local PCs, mobile devices, cloud storage providers and even your social media accounts. 

jerson
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Re: Seagate Backup Plus Slim 1TB external not detected

Post by jerson » Thu Nov 02, 2017 1:44 pm

This is what I get for udevadm monitor --udev

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monitor will print the received events for:
UDEV - the event which udev sends out after rule processing

UDEV  [4394.558550] add      /devices/pci0000:00/0000:00:1d.7/usb1/1-4 (usb)
UDEV  [4394.558620] add      /devices/pci0000:00/0000:00:1d.7/usb1/1-4/1-4:1.0 (usb)
UDEV  [4394.564586] add      /devices/pci0000:00/0000:00:1d.7/usb1/1-4/1-4:1.0/host10 (scsi)
UDEV  [4394.566283] add      /devices/pci0000:00/0000:00:1d.7/usb1/1-4/1-4:1.0/host10/scsi_host/host10 (scsi_host)
UDEV  [4394.573700] add      /devices/pci0000:00/0000:00:1d.7/usb1/1-4/1-4:1.0/host10/target10:0:0 (scsi)
UDEV  [4394.575837] add      /devices/pci0000:00/0000:00:1d.7/usb1/1-4/1-4:1.0/host10/target10:0:0/10:0:0:0 (scsi)
UDEV  [4394.585018] add      /devices/pci0000:00/0000:00:1d.7/usb1/1-4/1-4:1.0/host10/target10:0:0/10:0:0:0/scsi_device/10:0:0:0 (scsi_device)
UDEV  [4394.586604] add      /devices/pci0000:00/0000:00:1d.7/usb1/1-4/1-4:1.0/host10/target10:0:0/10:0:0:0/scsi_disk/10:0:0:0 (scsi_disk)
UDEV  [4394.590093] add      /devices/pci0000:00/0000:00:1d.7/usb1/1-4/1-4:1.0/host10/target10:0:0/10:0:0:0/bsg/10:0:0:0 (bsg)
UDEV  [4394.594871] add      /devices/pci0000:00/0000:00:1d.7/usb1/1-4/1-4:1.0/host10/target10:0:0/10:0:0:0/scsi_generic/sg3 (scsi_generic)
Regards
Jerson

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WharfRat
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Re: Seagate Backup Plus Slim 1TB external not detected

Post by WharfRat » Thu Nov 02, 2017 1:56 pm

Your results are missing the block assignments as mine shows:
UDEV [20406.692513] add /devices/pci0000:00/0000:00:14.0/usb1/1-2/1-2:1.0/host8/target8:0:0/8:0:0:0/scsi_generic/sg9 (scsi_generic)
UDEV [20406.802774] add /devices/pci0000:00/0000:00:14.0/usb1/1-2/1-2:1.0/host8/target8:0:0/8:0:0:0/block/sdi (block)
UDEV [20406.871579] add /devices/pci0000:00/0000:00:14.0/usb1/1-2/1-2:1.0/host8/target8:0:0/8:0:0:0/block/sdi/sdi2 (block)
UDEV [20406.935243] add /devices/pci0000:00/0000:00:14.0/usb1/1-2/1-2:1.0/host8/target8:0:0/8:0:0:0/block/sdi/sdi1 (block)
I found something interesting here when googling your vendor:product ID.

You might be experiencing the same issue and the last post explains the resolution.
ImageImage

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Re: Seagate Backup Plus Slim 1TB external not detected

Post by Lemuel111 » Thu Dec 07, 2017 7:25 pm

Hi I'm having the same problem. It worked alright until I put Live EFI boot loader on, to use on another computer. Since then I can only load EFI boot loader with it and in GParted it just shows up as unreadable.

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Re: Seagate Backup Plus Slim 1TB external not detected

Post by Mute Ant » Thu Dec 07, 2017 9:31 pm

Boot loaders are not up to speed with USB3 connections, yet, and you already know there's something wobbly about Linux looking at this model of drive. Try connecting the drive through a USB2 cable or hub. That way the computer has no choice about the connection, it simply doesn't see the USB3 wires.
Data stored in an encrypted volume will only be accessible with the original password. Without this key, all the data will remain scrambled beyond hope of recovery.

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Re: Seagate Backup Plus Slim 1TB external not detected

Post by Lemuel111 » Sat Dec 09, 2017 5:48 pm

Tried the USB 2 and this is what came up:-
Error mounting /dev/sdb1 at /media/Live EFI Boot Disk amd64: Command-line `mount -t "iso9660" -o "uhelper=udisks2,nodev,nosuid,uid=1000,gid=1000,iocharset=utf8,mode=0400,dmode=0500" "/dev/sdb1" "/media/Live EFI Boot Disk amd64"' exited with non-zero exit status 32: mount: wrong fs type, bad option, bad superblock on /dev/sdb1,
missing codepage or helper program, or other error

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Re: Seagate Backup Plus Slim 1TB external not detected

Post by Mute Ant » Sat Dec 09, 2017 6:41 pm

A weeny bit wasteful maybe, using a 1TB drive like a USB stick?

If there's a block-device store holding a Live Session iso, Linux does have a problem with that. A Live Session iso is assembled to look like IBM, MAC, MBR, GPT, EFI and CDROM all at the same time. Somewhere inside GNU-Linux there's auto-mounting instructions that look for an iso9660 signature first. Finding that, it's not bothered about partition tables. The mount proceeds expecting a read-only file system starting at byte 32768. You can examine the signatures of a device to see it there's anything unexpected. The -na option stops anything being written, despite the 'bytes were erased' message...
sudo wipefs -na /dev/sdb
/dev/sdb: 5 bytes were erased at offset 0x00008001 (iso9660): 43 44 30 30 31
/dev/sdb: 2 bytes were erased at offset 0x000001fe (dos): 55 aa
/dev/sdb: 2 bytes were erased at offset 0x00000000 (mac): 45 52

"in GParted it just shows up as unreadable" You can clear the looks-like-a-cdrom part...
sudo wipefs -o 0x00008001/dev/sdb
/dev/sdb: 5 bytes were erased at offset 0x00008001 (iso9660): 43 44 30 30 31
...after which gparted (probably) won't get confused but it (probably) won't boot any more.

"A weeny bit wasteful..." Only joking. Writing a Live Session iso to the start of my drive is the first of several obstacles any crack-kiddy would meet trying to read my files. You can make the rest of the drive accessible even when the Live Session has already booted, if you know how.
Data stored in an encrypted volume will only be accessible with the original password. Without this key, all the data will remain scrambled beyond hope of recovery.

Lemuel111
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Re: Seagate Backup Plus Slim 1TB external not detected

Post by Lemuel111 » Sat Dec 09, 2017 7:20 pm

I was just using it temporarily for rEFInd.
Thanks, those commands worked but it's now saying it can't mount the device.

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