Cinnamon crashes after updates but not Nvidia related

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keithnellie
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Cinnamon crashes after updates but not Nvidia related

Post by keithnellie » Wed Jan 03, 2018 12:32 pm

First off I'm a complete newbie although I did replace windows 10 with Mint 17.3 which has worked fine since I installed it. I have been installing any updates as they show up but the last one caused the "Cinnamon crashed" and safe mode box to pop up. After a couple re-boot attempts I just told it no and have limited function. I cannot access the update manager or other system tools for that matter. I can access the internet and once on firefox I don't even know the system is messed up. I am not using Nvidia so most of the fixes don't seem to apply. I also was able to access the applet screen and put everything back to default but that didn't change anything.

I can probably save everything I have on this system and reload the operating system but I would like to see if it can be fixed before I try that. What information do you need me to supply and how do I get that information? As Denzel Washington says In the movie "Philadelphia" explain it to me like I'm a third grader.

thanks

deepakdeshp
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Re: Cinnamon crashes after updates but not Nvidia related

Post by deepakdeshp » Wed Jan 03, 2018 1:49 pm

Are the updates upto level 3 only applied? Or you changed the default update level
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Deepak

I am using Mint 19.2 Cinnamon 64 bit with AMD A8/7410 processor . Memory 8GB

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Re: Cinnamon crashes after updates but not Nvidia related

Post by deepakdeshp » Wed Jan 03, 2018 1:50 pm

Are the updates upto level 3 only applied? Or you changed the default update level
If I have helped you solve a problem, please add [SOLVED] to your first post title, it helps other users looking for help, and keeps the forum clean.
Regards,
Deepak

I am using Mint 19.2 Cinnamon 64 bit with AMD A8/7410 processor . Memory 8GB

keithnellie
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Re: Cinnamon crashes after updates but not Nvidia related

Post by keithnellie » Thu Jan 04, 2018 8:58 am

deepakdeshp wrote:Are the updates upto level 3 only applied? Or you changed the default update level
Not sure what you mean. I set the applets back to default but that's all I have done. How do I check if I'm up to level 3?

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j8a
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Re: Cinnamon crashes after updates but not Nvidia related

Post by j8a » Mon Jan 08, 2018 6:14 pm

Hi,
I upgraded to Sylvia Cinnamon in December and all went fine.
The problem began when I did the last upgrade, on January 5.
I can actually say I have the same problem and I did the upgrade with all levels, included level 3. The problem is the system only works in fall back mode. I reported the same problem in other post
viewtopic.php?f=90&t=261047#p1410196

After all, I tried to reinstall the packages and I did what I was told to do, as you could see. I could not resolve the problem yet.

Hope this could help to find the solution, :wink:

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kender30
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Re: Cinnamon crashes after updates but not Nvidia related

Post by kender30 » Mon Jan 08, 2018 7:32 pm

I have been in this situation before and it sucks. What I learned was that the level numbers in the update manager nindicate known stability. 1, 2, and 3 are stable and fairly safe being "mint certified", "recommended", and "safe", respectively. 4 means "unsafe" (or maybe untested) and 5 would be "dangerous" (problems have been reported). That's why people keep asking you this question. If you simply did a "sudo apt upgrade" from the command line, you wouldn't have seen the upgrade levels.
More information on this can be found at: https://sites.google.com/site/easytipsf ... -explained

As far as the solution to MY problem, there is no way to easily roll back updates. I had to go through the list of upgrades and, with Synaptic and force each one to roll back. Do yourself a favour and in a terminal type:

Code: Select all

cat /var/log/dpkg.log | grep upgrade
This takes the list down to just the upgraded files.
Then, open up synaptic and search for the first package on the list. Select it and in the package menu, you will select "Force Version"
img.png
Roll it back by forcing it to the previous version, and repeat for each item on the list. When you're done, apply the changes and hopefully, you will be ok. The fact that you are working ok in the fallback means it was PROBABLY a base-level file like kernel, x-org, or video. Good luck

keithnellie
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Re: Cinnamon crashes after updates but not Nvidia related

Post by keithnellie » Tue Jan 09, 2018 9:00 am

I appreciate the replies.

My problem is appears bigger than what I originally thought.

I can't open a terminal , ctrl+alt+t doesn't do anything. If I go to preferences and keyboard to assign shortcuts I have a empty screen, meaning I'm at the shotcut screen but nothing is there and I can't type anything.

Same goes for the Synaptic package manager. The window will open but there is nothing there. Same with update manager. Probably the same with others but I haven't looked at them all.

I'd love be able to undo all the updates and go back to the old version as it worked perfectly for me.

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BG405
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Re: Cinnamon crashes after updates but not Nvidia related

Post by BG405 » Thu Jan 11, 2018 6:36 pm

Does CTRL+ALT=F1 bring up TTY1? CTRL+ALT+F7 (F8 on some machines) to get back to the desktop. If that works, log in with your username & password.
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keithnellie
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Re: Cinnamon crashes after updates but not Nvidia related

Post by keithnellie » Fri Jan 12, 2018 4:17 pm

BG405 wrote:Does CTRL+ALT=F1 bring up TTY1? CTRL+ALT+F7 (F8 on some machines) to get back to the desktop. If that works, log in with your username & password.
That does bring up the login screen but it does not recognize my username or password. I only have ever used one username and password on this machine so I'm sure it's right. If I look in preferences under users the page is blank. The accounts details page doesn't even open.

If I use the CTRL+ALT+F7 to get back in the top left corner it says something like "not in a virtual machine" and then restoring resolver state. CTRL+ALT+F8 does bring me back.

Cosmo.
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Re: Cinnamon crashes after updates but not Nvidia related

Post by Cosmo. » Fri Jan 12, 2018 4:21 pm

It is not predictable for a user, whether the graphical system can be found in TTY7 or TTY8. The easier method, if you are in TTY1 for using a virtual console, is to press alt-left; this will bring you back to the graphical environment in any case.

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j8a
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Re: Cinnamon crashes after updates but not Nvidia related

Post by j8a » Fri Jan 12, 2018 4:41 pm

kender30 wrote:I have been in this situation before and it sucks. What I learned was that the level numbers in the update manager nindicate known stability. 1, 2, and 3 are stable and fairly safe being "mint certified", "recommended", and "safe", respectively. 4 means "unsafe" (or maybe untested) and 5 would be "dangerous" (problems have been reported). That's why people keep asking you this question. If you simply did a "sudo apt upgrade" from the command line, you wouldn't have seen the upgrade levels.
More information on this can be found at: https://sites.google.com/site/easytipsf ... -explained

As far as the solution to MY problem, there is no way to easily roll back updates. I had to go through the list of upgrades and, with Synaptic and force each one to roll back. Do yourself a favour and in a terminal type:

Code: Select all

cat /var/log/dpkg.log | grep upgrade
This takes the list down to just the upgraded files.
Then, open up synaptic and search for the first package on the list. Select it and in the package menu, you will select "Force Version"

img.png

Roll it back by forcing it to the previous version, and repeat for each item on the list. When you're done, apply the changes and hopefully, you will be ok. The fact that you are working ok in the fallback means it was PROBABLY a base-level file like kernel, x-org, or video. Good luck
Hi, this is the output from the command line:

jochoa@pcjochoa ~ $ cat /var/log/dpkg.log | grep upgrade
2018-01-05 12:43:54 upgrade firefox:amd64 57.0.1+linuxmint1+sylvia 57.0.3+linuxmint1+sylvia
2018-01-05 12:44:05 upgrade firefox-locale-en:amd64 57.0.1+linuxmint1+sylvia 57.0.3+linuxmint1+sylvia
2018-01-05 12:44:06 upgrade firefox-locale-es:amd64 57.0.1+linuxmint1+sylvia 57.0.3+linuxmint1+sylvia
2018-01-05 12:44:06 upgrade libwebkit2gtk-4.0-37:amd64 2.18.3-0ubuntu0.16.04.1 2.18.4-0ubuntu0.16.04.1
2018-01-05 12:44:10 upgrade libjavascriptcoregtk-4.0-18:amd64 2.18.3-0ubuntu0.16.04.1 2.18.4-0ubuntu0.16.04.1
2018-01-05 12:44:12 upgrade gir1.2-webkit2-4.0:amd64 2.18.3-0ubuntu0.16.04.1 2.18.4-0ubuntu0.16.04.1
2018-01-05 12:44:13 upgrade gir1.2-javascriptcoregtk-4.0:amd64 2.18.3-0ubuntu0.16.04.1 2.18.4-0ubuntu0.16.04.1
2018-01-05 13:11:30 upgrade libseccomp2:amd64 2.2.3-3ubuntu3 2.3.1-2.1ubuntu2~16.04.1
2018-01-05 13:11:33 upgrade libdrm2:amd64 2.4.76-1~ubuntu16.04.1 2.4.83-1~16.04.1
2018-01-05 13:11:33 upgrade libdrm2:i386 2.4.76-1~ubuntu16.04.1 2.4.83-1~16.04.1
2018-01-05 13:11:33 upgrade libdrm-amdgpu1:amd64 2.4.76-1~ubuntu16.04.1 2.4.83-1~16.04.1
2018-01-05 13:11:35 upgrade libdrm-amdgpu1:i386 2.4.76-1~ubuntu16.04.1 2.4.83-1~16.04.1
2018-01-05 13:11:35 upgrade libdrm-intel1:amd64 2.4.76-1~ubuntu16.04.1 2.4.83-1~16.04.1
2018-01-05 13:11:35 upgrade libdrm-intel1:i386 2.4.76-1~ubuntu16.04.1 2.4.83-1~16.04.1
2018-01-05 13:11:37 upgrade libdrm-nouveau2:amd64 2.4.76-1~ubuntu16.04.1 2.4.83-1~16.04.1
2018-01-05 13:11:38 upgrade libdrm-nouveau2:i386 2.4.76-1~ubuntu16.04.1 2.4.83-1~16.04.1
2018-01-05 13:11:39 upgrade libdrm-radeon1:amd64 2.4.76-1~ubuntu16.04.1 2.4.83-1~16.04.1
2018-01-05 13:11:40 upgrade libdrm-radeon1:i386 2.4.76-1~ubuntu16.04.1 2.4.83-1~16.04.1
2018-01-05 13:11:47 upgrade libgl1-mesa-dri:i386 17.0.7-0ubuntu0.16.04.2 17.2.4-0ubuntu1~16.04.2
2018-01-05 13:11:48 upgrade libgl1-mesa-dri:amd64 17.0.7-0ubuntu0.16.04.2 17.2.4-0ubuntu1~16.04.2
2018-01-05 13:11:53 upgrade libgbm1:amd64 17.0.7-0ubuntu0.16.04.2 17.2.4-0ubuntu1~16.04.2
2018-01-05 13:11:54 upgrade libegl1-mesa:amd64 17.0.7-0ubuntu0.16.04.2 17.2.4-0ubuntu1~16.04.2
2018-01-05 13:11:55 upgrade libwayland-egl1-mesa:amd64 17.0.7-0ubuntu0.16.04.2 17.2.4-0ubuntu1~16.04.2
2018-01-05 13:11:57 upgrade libgles2-mesa:amd64 17.0.7-0ubuntu0.16.04.2 17.2.4-0ubuntu1~16.04.2
2018-01-05 13:11:57 upgrade libgl1-mesa-glx:amd64 17.0.7-0ubuntu0.16.04.2 17.2.4-0ubuntu1~16.04.2
2018-01-05 13:11:58 upgrade libgl1-mesa-glx:i386 17.0.7-0ubuntu0.16.04.2 17.2.4-0ubuntu1~16.04.2
2018-01-05 13:11:58 upgrade libglapi-mesa:i386 17.0.7-0ubuntu0.16.04.2 17.2.4-0ubuntu1~16.04.2
2018-01-05 13:11:58 upgrade libglapi-mesa:amd64 17.0.7-0ubuntu0.16.04.2 17.2.4-0ubuntu1~16.04.2
2018-01-05 13:11:59 upgrade libruby2.3:amd64 2.3.1-2~16.04.2 2.3.1-2~16.04.4
2018-01-05 13:12:01 upgrade ruby2.3:amd64 2.3.1-2~16.04.2 2.3.1-2~16.04.4
2018-01-05 13:12:03 upgrade libxatracker2:amd64 17.0.7-0ubuntu0.16.04.2 17.2.4-0ubuntu1~16.04.2
2018-01-06 18:56:59 upgrade locales:all 2.23-0ubuntu9 2.23-0ubuntu9
2018-01-06 19:07:30 upgrade mintsystem:all 8.3.4 8.3.4
2018-01-06 19:16:51 upgrade gir1.2-gdesktopenums-3.0:amd64 3.18.1-1ubuntu1 3.18.1-1ubuntu1
2018-01-07 16:39:41 upgrade firefox:amd64 57.0.3+linuxmint1+sylvia 57.0.4+linuxmint1+sylvia
2018-01-07 16:39:52 upgrade firefox-locale-en:amd64 57.0.3+linuxmint1+sylvia 57.0.4+linuxmint1+sylvia
2018-01-07 16:39:52 upgrade firefox-locale-es:amd64 57.0.3+linuxmint1+sylvia 57.0.4+linuxmint1+sylvia
2018-01-07 16:39:53 upgrade mint-translations:all 2017.11.23 2018.01.06
2018-01-07 16:51:18 upgrade cinnamon-l10n:all 3.6.3 3.6.4
2018-01-08 17:43:15 upgrade libpoppler58:amd64 0.41.0-0ubuntu1.5 0.41.0-0ubuntu1.6
2018-01-08 17:43:15 upgrade libpoppler-glib8:amd64 0.41.0-0ubuntu1.5 0.41.0-0ubuntu1.6
2018-01-08 17:43:15 upgrade libservlet3.1-java:all 8.0.32-1ubuntu1.4 8.0.32-1ubuntu1.5
2018-01-08 17:43:15 upgrade poppler-utils:amd64 0.41.0-0ubuntu1.5 0.41.0-0ubuntu1.6
2018-01-11 12:39:11 upgrade libruby2.3:amd64 2.3.1-2~16.04.4 2.3.1-2~16.04.5
2018-01-11 12:39:14 upgrade ruby2.3:amd64 2.3.1-2~16.04.4 2.3.1-2~16.04.5
2018-01-11 12:39:16 upgrade linux-libc-dev:amd64 4.4.0-104.127 4.4.0-109.132
2018-01-11 12:49:04 upgrade libwebkit2gtk-4.0-37:amd64 2.18.4-0ubuntu0.16.04.1 2.18.5-0ubuntu0.16.04.1
2018-01-11 12:49:07 upgrade libjavascriptcoregtk-4.0-18:amd64 2.18.4-0ubuntu0.16.04.1 2.18.5-0ubuntu0.16.04.1
2018-01-11 12:49:08 upgrade gir1.2-webkit2-4.0:amd64 2.18.4-0ubuntu0.16.04.1 2.18.5-0ubuntu0.16.04.1
2018-01-11 12:49:08 upgrade gir1.2-javascriptcoregtk-4.0:amd64 2.18.4-0ubuntu0.16.04.1 2.18.5-0ubuntu0.16.04.1

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kender30
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Re: Cinnamon crashes after updates but not Nvidia related

Post by kender30 » Sat Jan 13, 2018 2:20 am

Ok, so that gives you all of the packages that were updated over the last couple of weeks. You said you started experiencing problems right after the updates on the 5th. Since you said synaptic is not working, you can't roll those back the way I did. I was actually able to find a tutorial out there that contains instructions to roll back updates from the command line. As I said before, this isn't automated so you'll have to do them one at a time. Check out https://www.howtogeek.com/117929/how-to ... on-ubuntu/ You'll have to roll back each upgrade that happened on the 5th and you SHOULD be back where you were before the update unless somebody else here has any better suggestions. I'm thinking your problem is less likely to be firefox or ruby so I'd start with the gl and drm packages.

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Re: Cinnamon crashes after updates but not Nvidia related

Post by keithnellie » Thu Jan 18, 2018 3:34 pm

I appreciate everyone's efforts but since I can't even get a terminal to open I can't do anything from a command line. I can get the "computer" screen to open and although nothing appears to be there if I hover the mouse all around the screen I can get icons to appear which leads me to think I can retrieve all the files I have saved. Once I do that I will try to just load a new version of mint with a USB.

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