Help please connecting to wifi (BTHub5)

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nstaib
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Help please connecting to wifi (BTHub5)

Post by nstaib » Wed Mar 07, 2018 3:51 pm

Hi all,

I'm not a total newbie but this the first time I've used Mint and I love the look and feel BUT am struggling to connect to my BTHub 5. So any help hugely appreciated.

I started having this issue with Ubuntu a few weeks ago but put it down to a large number of updates over recent years, so decided that a minty fresh install was needed today but am disappointed to find still no wifi joy...

I have been using the BTHub 5 successfully, and today it works fine with X Boxes and mobiles as well as a PC with Windows 10. So it seems to be working.

At the moment the only way I can go online to write this is via a cable. This comes from a BT Mini Connector (one of those pairs of extender things that plug into your electricity circuit near the router and then can connect to its pair in another room). If I enable wireless in Mint I can also SEE my BT dual band wifi range extender and the signal seems strong at 94% but despite entering the correct password it won't connect.

Any suggestions appreciated!

Nick

PS Kernel: 4.10.0-38-generic i686 (32 bit)
Desktop: Cinnamon 3.6.6 Distro: Linux Mint 18.3 Sylvia

nstaib
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Re: Help please connecting to wifi (BTHub5)

Post by nstaib » Wed Mar 07, 2018 6:15 pm

Just thought I'd add this info in case it helps:

System: Host: andrea-hp-workstation-xw4200 Kernel: 4.10.0-38-generic i686 (32 bit gcc: 5.4.0)
Desktop: Cinnamon 3.6.6 (Gtk 3.18.9-1ubuntu3.3)
Distro: Linux Mint 18.3 Sylvia
Machine: System: Hewlett-Packard product: hp workstation xw4200
Mobo: Hewlett-Packard model: 0914h
Bios: Hewlett-Packard v: 786C3 v01.09 date: 06/24/2005
CPU: Single core Intel Pentium 4 (-HT-) cache: 1024 KB
flags: (lm nx pae sse sse2 sse3) bmips: 6800
clock speeds: max: 3400 MHz 1: 3400 MHz 2: 3400 MHz
Graphics: Card: Advanced Micro Devices [AMD/ATI] RV770 [Radeon HD 4850]
bus-ID: 01:00.0
Display Server: X.Org 1.18.4 drivers: ati,radeon (unloaded: fbdev,vesa)
Resolution: 1680x1050@59.95hz
GLX Renderer: Gallium 0.4 on AMD RV770 (DRM 2.49.0 / 4.10.0-38-generic, LLVM 4.0.0)
GLX Version: 3.0 Mesa 17.0.7 Direct Rendering: Yes
Audio: Card-1 Advanced Micro Devices [AMD/ATI] RV770 HDMI Audio [Radeon HD 4850/4870]
driver: snd_hda_intel bus-ID: 01:00.1
Card-2 Intel 82801FB/FBM/FR/FW/FRW (ICH6 Family) AC'97 Audio Controller
driver: snd_intel8x0 ports: 2000 2400 bus-ID: 00:1e.2
Sound: Advanced Linux Sound Architecture v: k4.10.0-38-generic
Network: Card-1: Ralink RT2600 802.11 MIMO
driver: rt61pci v: 2.3.0 bus-ID: 05:09.0
IF: wlp5s9 state: down mac: <filter>
Card-2: Broadcom NetXtreme BCM5751 Gigabit Ethernet PCI Express
driver: tg3 v: 3.137 bus-ID: 80:00.0
IF: enp128s0 state: up speed: 1000 Mbps duplex: full mac: <filter>
Drives: HDD Total Size: 163.9GB (6.2% used)
ID-1: /dev/sda model: ST3160023AS size: 160.0GB
ID-2: USB /dev/sdb model: USB_DISK size: 3.9GB
Partition: ID-1: / size: 145G used: 5.8G (5%) fs: ext4 dev: /dev/sda1
ID-2: swap-1 size: 2.15GB used: 0.05GB (3%) fs: swap dev: /dev/sda5
RAID: No RAID devices: /proc/mdstat, md_mod kernel module present
Sensors: System Temperatures: cpu: No active sensors found. Have you configured your sensors yet? mobo: N/A gpu: 49.0
Info: Processes: 192 Uptime: 5:31 Memory: 955.8/2012.4MB
Init: systemd runlevel: 5 Gcc sys: 5.4.0
Client: Shell (bash 4.3.481) inxi: 2.2.35

Mattyboy
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Re: Help please connecting to wifi (BTHub5)

Post by Mattyboy » Wed Mar 07, 2018 7:07 pm

Start with updating your system completely including the Kernel to 4.13 then do a re-boot.

Still not working?

open terminal and post the results of this command

Code: Select all

iwconfig
and

Code: Select all

rfkill
Take a look here viewtopic.php?f=53&t=265135&p=1439626&h ... k#p1439626

nstaib
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Re: Help please connecting to wifi (BTHub5)

Post by nstaib » Thu Mar 08, 2018 5:14 am

Thank you Mattyboy. Have now fully updated. After updating and re-booting I was excited to see that I could connect to my BTHub - but it was just a connection with no internet access (if that makes sense).

Anyway, I hope there are clues in the outputs below...

Cheers, Nick

Result of iwconfig:
enp128s0 no wireless extensions.

wlp5s9 IEEE 802.11 ESSID:off/any
Mode:Managed Access Point: Not-Associated Tx-Power=20 dBm
Retry short limit:7 RTS thr:off Fragment thr:off
Power Management:on

lo no wireless extensions.

---------------------------------------
Result of rfkill
Usage: rfkill [options] command
Options:
--version show version (0.5-1ubuntu3 (Ubuntu))
Commands:
help
event
list [IDENTIFIER]
block IDENTIFIER
unblock IDENTIFIER
where IDENTIFIER is the index no. of an rfkill switch or one of:
<idx> all wifi wlan bluetooth uwb ultrawideband wimax wwan gps fm nfc

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Sir Charles
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Re: Help please connecting to wifi (BTHub5)

Post by Sir Charles » Thu Mar 08, 2018 5:36 am

nstaib wrote:
Thu Mar 08, 2018 5:14 am
Result of rfkill
Usage: rfkill [options] command
Options:
--version show version (0.5-1ubuntu3 (Ubuntu))
Commands:
help
event
list [IDENTIFIER]
block IDENTIFIER
unblock IDENTIFIER
where IDENTIFIER is the index no. of an rfkill switch or one of:
<idx> all wifi wlan bluetooth uwb ultrawideband wimax wwan gps fm nfc
Run the following and post the result:

Code: Select all

rfkill list all
You could also try to disable the power management for the wifi and see if that will make it to work:

Code: Select all

sudo sed -i 's/3/2/' /etc/NetworkManager/conf.d/*
I suppose that's one of the ironies of life, doing the wrong thing at the right moment -C.C.

nstaib
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Re: Help please connecting to wifi (BTHub5)

Post by nstaib » Thu Mar 08, 2018 6:00 am

Hi Marziano,

Thanks for stepping up to try and help :)

Result of rfkill list all
0: phy0: Wireless LAN
Soft blocked: no
Hard blocked: no

Result of sudo sed -i 's/3/2/' /etc/NetworkManager/conf.d/*

I just tried reconnecting to my BTHub and its "connecting" for several minutes, but fails to connect, then just stops attempting.

Is it adviseable to re-enable power management for the wifi?

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Sir Charles
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Re: Help please connecting to wifi (BTHub5)

Post by Sir Charles » Thu Mar 08, 2018 6:10 am

This is the output when I run iwconfig
wlp2s0 IEEE 802.11 ESSID:"My-Wifi"
Mode:Managed Frequency:2.437 GHz Access Point: 3F:73:E3:8G:7E:EC
Bit Rate=57.8 Mb/s Tx-Power=16 dBm
Retry short limit:7 RTS thr:off Fragment thr:off
Power Management:off
Link Quality=62/70 Signal level=-48 dBm
Rx invalid nwid:0 Rx invalid crypt:0 Rx invalid frag:0
Tx excessive retries:30 Invalid misc:2579 Missed beacon:0

enp3s0f2 no wireless extensions.

lo no wireless extensions.
I don't think it's necessary. Mine has always been off without me doing it explicitly and the wifi works.
Let others have a look as well to come with further suggestions.
I suppose that's one of the ironies of life, doing the wrong thing at the right moment -C.C.

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michael louwe
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Re: Help please connecting to wifi (BTHub5)

Post by michael louwe » Thu Mar 08, 2018 6:21 am

@ nstaib, .......
nstaib wrote:.
.
Try the fix at this link ... https://wiki.debian.org/rt61pci

nstaib
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Re: Help please connecting to wifi (BTHub5)

Post by nstaib » Thu Mar 08, 2018 7:38 am

Update

Thanks guys. A neighbour just lent me his Realtek 802.11n NIC USB wifi dongle - and all works fine with that and my Mint. I think it might be simpler to buy one of these. The internal Ralink 2600 adapter (having worked fine before!) is just not doing it's job anymore.

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