[SOLVED] Mint Freezes with no Keyboard/Mouse response

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Tyberion
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[SOLVED] Mint Freezes with no Keyboard/Mouse response

Post by Tyberion » Sun Apr 08, 2018 5:56 pm

Hey all. I just recently built a new computer and installed Cinnamon 18.3 on it. I have been using this for about 6 months on an old laptop with no issue, but on the new PC I am getting freezes.

Typically a freeze will happen within a couple hours of startup. It seems that it must be happening with certain clicks or events because I have yet to come back to it frozen after sitting. It is usually while I am using it.

I've found a few unresolved threads, and some out of date info for earlier versions, but as yet am not really clear on what is causing it. Unfortunately I have not been able to get to a terminal through any key combinations since the keyboard it frozen out (num and caps lock lights are unresponsive and stay as they were at the freeze).

Here is my setup:

Code: Select all

System:    Host: abc-MS-7A34 Kernel: 4.10.0-38-generic x86_64 (64 bit gcc: 5.4.0)
           Desktop: Cinnamon 3.6.6 (Gtk 3.18.9-1ubuntu3.3)
           Distro: Linux Mint 18.3 Sylvia
Machine:   Mobo: Micro-Star model: B350 PC MATE (MS-7A34) v: 2.0
           Bios: American Megatrends v: A.90 date: 12/06/2017
CPU:       Quad core AMD Ryzen 5 1500X (-HT-MCP-) cache: 2048 KB
           flags: (lm nx sse sse2 sse3 sse4_1 sse4_2 sse4a ssse3 svm) bmips: 27997
           clock speeds: max: 3500 MHz 1: 1550 MHz 2: 1550 MHz 3: 1550 MHz
           4: 1550 MHz 5: 1550 MHz 6: 1550 MHz 7: 1550 MHz 8: 3000 MHz
Graphics:  Card: NVIDIA Device 128b bus-ID: 23:00.0
           Display Server: X.Org 1.18.4 drivers: nouveau (unloaded: fbdev,vesa)
           Resolution: 1600x900@60.00hz
           GLX Renderer: NV106
           GLX Version: 3.0 Mesa 17.2.8 Direct Rendering: Yes
Audio:     Card-1 Advanced Micro Devices [AMD] Device 1457
           driver: snd_hda_intel bus-ID: 25:00.3
           Card-2 NVIDIA GK208 HDMI/DP Audio Controller
           driver: snd_hda_intel bus-ID: 23:00.1
           Sound: Advanced Linux Sound Architecture v: k4.10.0-38-generic
Network:   Card: Realtek RTL8111/8168/8411 PCI Express Gigabit Ethernet Controller
           driver: r8169 v: 2.3LK-NAPI port: f000 bus-ID: 21:00.0
           IF: enp33s0 state: up speed: 100 Mbps duplex: full mac: <filter>
Drives:    HDD Total Size: 250.1GB (19.5% used)
           ID-1: /dev/sda model: ST3250310AS size: 250.1GB
Partition: ID-1: / size: 221G used: 38G (19%) fs: ext4 dev: /dev/sda2
           ID-2: swap-1 size: 8.54GB used: 0.00GB (0%) fs: swap dev: /dev/sda3
RAID:      No RAID devices: /proc/mdstat, md_mod kernel module present
Sensors:   System Temperatures: cpu: No active sensors found. Have you configured your sensors yet? mobo: N/A gpu: 37.0
Info:      Processes: 239 Uptime: 6 min Memory: 934.5/7994.7MB
           Init: systemd runlevel: 5 Gcc sys: 5.4.0
           Client: Shell (bash 4.3.481) inxi: 2.2.35 
Last edited by Tyberion on Fri May 11, 2018 4:30 pm, edited 1 time in total.

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ClixTrix
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Re: Mint Freezes with no Keyboard/Mouse response

Post by ClixTrix » Wed Apr 11, 2018 8:02 am

The Ryzen idle freeze problem has a solution. Update your BIOS to current. Look for a new BIOS setting "PSU Idle Control" and change it to "Typical Current Idle". Note, this option was added by AMD around the late January - early February timeframe with the new AGESA code for Raven Ridge.

Prior to this fix, the solution had various workarounds including disable of C6 State or Global C-States in BIOS. I've been working with this fix on my board for past several weeks without a freeze (see my sig for my specs).

Edit: Here's the discussion thread at bugzilla on the idle freeze.

https://bugzilla.kernel.org/show_bug.cgi?id=196683
Linux Mint 19.2 x64 Cinnamon 4.15.0-70-generic
Gigabyte GA-AB350M-D3H (F20) / Ryzen 5 1600 / Micron Ballistix Sport DDR4 2400 2x8GB / Sapphire Radeon HD6450
NVMe-SSD: Samsung 960 EVO 250GB / SATA-SSD: Samsung 850 EVO 250GB + Toshiba OCZ VX500 512GB

Tyberion
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Re: Mint Freezes with no Keyboard/Mouse response

Post by Tyberion » Mon May 07, 2018 7:41 pm

Unfortunately this hasn't corrected the issue. In my case the freezes happen at random, usually some amount of time after startup. By that I mean the computer can be used for a while, but at some point from 15 minutes to several hours there will be a complete freeze requiring a hard restart. It seems completely independent of whether it is being used or idle, or in what way it is being used (browsers, games, terminal, or random user applications).

I figured I would give an update and also bump the thread to see if anyone else has any suggestions.

wwfwng
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Re: Mint Freezes with no Keyboard/Mouse response

Post by wwfwng » Tue May 08, 2018 8:33 am

Is your browser open during the freezes? In my case certain sites would choke my browser which in turn choked Mint.

Tyberion
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Re: Mint Freezes with no Keyboard/Mouse response

Post by Tyberion » Tue May 08, 2018 6:01 pm

It has been open in many but not all cases. I have also used both Firefox and Chrome with the same results. It really does just seem to be a random occurrence. The thing that seems to kill it the quickest is any game related to Steam, but I have heard that Mint sometimes has issues with steam, so I am not sure if that is helpful.

One thing I have noticed in the last day or so is that if there is streaming media (Youtube in particular) the audio will continue playing even after the keyboard/mouse/video have frozen.

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MrEen
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Re: Mint Freezes with no Keyboard/Mouse response

Post by MrEen » Tue May 08, 2018 6:08 pm

Does Driver Manager offer anything worth trying (thinking graphics here?) Also, a newer kernel wouldn't be a bad idea. The latest 4.13 or even 4.15.0-15.

Tyberion
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Re: Mint Freezes with no Keyboard/Mouse response

Post by Tyberion » Tue May 08, 2018 6:37 pm

Good suggestion. It seems I was using the open source version, but not the recommended version. Changed over to Nvidia's driver and we'll see what happens. *fingers crossed*

I'll be sure to update with the results.

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MrEen
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Re: Mint Freezes with no Keyboard/Mouse response

Post by MrEen » Tue May 08, 2018 6:45 pm

Good luck! :)

Tyberion
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Re: [SOLVED] Mint Freezes with no Keyboard/Mouse response

Post by Tyberion » Fri May 11, 2018 4:31 pm

I have had the computer running for about three days now, and have used many different applications in that time with no issue. Seems MrEen's suggestion did the trick. :)

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MrEen
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Re: [SOLVED] Mint Freezes with no Keyboard/Mouse response

Post by MrEen » Fri May 11, 2018 5:00 pm

Yeah! Glad I could assist. :)

emmfranklin
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Re: [SOLVED] Mint Freezes with no Keyboard/Mouse response

Post by emmfranklin » Mon Jan 21, 2019 12:21 am

I have had the same issue. I found a workaround. i unplugged my mouse and keyboard and plugged both of them into two other usb ports. that solved it.

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