[SOLVED] AMD Ryzen Threadripper / Prime X399-A freezing (was new installation, frozen 4 times in first 2 hours)
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There are no such things as "stupid" questions. However if you think your question is a bit stupid, then this is the right place for you to post it. Stick to easy to-the-point questions that you feel people can answer fast. For long and complicated questions use the other forums in the support section.
Before you post read how to get help. Topics in this forum are automatically closed 6 months after creation.
[SOLVED] AMD Ryzen Threadripper / Prime X399-A freezing (was new installation, frozen 4 times in first 2 hours)
Hi
Just done my first Linux install and it seemed to go smoothly, but... in the first couple of hours of using Cinnamon it has frozen four times, specifically when using Driver Manager, Printer Manager, and Update Manager, and when ejecting a USB drive. In between times it's been fine using Firefox and Libre Office. Also after restarts I was able to use Driver Manager and Printer Manager successfully.
I'd be grateful for pointers towards where I could look for the source of this problem, even a suggestion for where else to post the question.
Just done my first Linux install and it seemed to go smoothly, but... in the first couple of hours of using Cinnamon it has frozen four times, specifically when using Driver Manager, Printer Manager, and Update Manager, and when ejecting a USB drive. In between times it's been fine using Firefox and Libre Office. Also after restarts I was able to use Driver Manager and Printer Manager successfully.
I'd be grateful for pointers towards where I could look for the source of this problem, even a suggestion for where else to post the question.
Last edited by LockBot on Wed Dec 28, 2022 7:16 am, edited 4 times in total.
Reason: Topic automatically closed 6 months after creation. New replies are no longer allowed.
Reason: Topic automatically closed 6 months after creation. New replies are no longer allowed.
Re: new installation, frozen 4 times in first 2 hours
When you created the Live DVD or USB, did you first verify the ISO file?
https://linuxmint.com/verify.php
https://linuxmint.com/verify.php
Re: new installation, frozen 4 times in first 2 hours
What is your version of Mint and what is the desktop environment? Which kernel and which architecture? If you don't know open a terminal and enter:
Paste the output here.
You need to give this information for every help request in every thread.
Do not forget this in the future.
Is the problem reproducible in the live system?
Code: Select all
inxi -Szxx
You need to give this information for every help request in every thread.
Do not forget this in the future.
Is the problem reproducible in the live system?
Re: new installation, frozen 4 times in first 2 hours
Yes, I had checked ISO. Having tried a few things I no longer have a working installation. I'm going to try from scratch again later. In the meantime, I'd be grateful for any answers to the following...
I had to choose "legacy" rather than "UEFI" to get through the installation process. Does that only effect installation, or can it have further consequences?
I have quite a recent motherboard ASUS PRIME X399-A, AMD Ryzen Threadripper 1900X. Should I expect these to be compatible with Mint 18.3?
I see lots on the web about Nvidia graphics cards. I have Nvidia Geforce GT1030 graphics. I've tried with and without the proprietary driver. Which should be better?
Thanks in advance.
I had to choose "legacy" rather than "UEFI" to get through the installation process. Does that only effect installation, or can it have further consequences?
I have quite a recent motherboard ASUS PRIME X399-A, AMD Ryzen Threadripper 1900X. Should I expect these to be compatible with Mint 18.3?
I see lots on the web about Nvidia graphics cards. I have Nvidia Geforce GT1030 graphics. I've tried with and without the proprietary driver. Which should be better?
Thanks in advance.
Re: new installation, frozen 4 times in first 2 hours
How did you install that driver?
Did you update the Kernel? "Kernel 4.10 gives Linux support for AMD Ryzen " apparently.
You really need to provide an inxi report, which you can do from a live boot.
Code: Select all
inxi -Fxz
Re: new installation, frozen 4 times in first 2 hours
Through Driver Manager, selected the radio button.
It would have been whatever comes with the current Linux Mint 18.3 64-bit Cinnamon download.Did you update the Kernel? "Kernel 4.10 gives Linux support for AMD Ryzen " apparently.
Will do as soon as I'm back at machineYou really need to provide an inxi report, which you can do from a live boot.
Re: new installation, frozen 4 times in first 2 hours
Back at machine now. I tried another install but it froze at "Keyboard Layout". I'm sensing that each time it freezes I am using the mouse, with 6+ different applications and at different stages of installation, but it doesn't freeze every time I use the mouse.
I tried install again but after selecting the USB from the boot menu I get black screen and flashing underscore. Yesterday when this happened I naively put in a Windows DVD to clear whatever bits of Linux were lingering and then I was able to get Linux install going again. I'll try that again now.
I found some partial handwritten notes I made yesterday when I had a look at inxi:
Mint 18.3 Cinnamon 64-bit
Cinnamon 3.6.6
Linux 4.10.0-38-generic
I'll try as get as far as a USB session and then do full inxi.
I tried install again but after selecting the USB from the boot menu I get black screen and flashing underscore. Yesterday when this happened I naively put in a Windows DVD to clear whatever bits of Linux were lingering and then I was able to get Linux install going again. I'll try that again now.
I found some partial handwritten notes I made yesterday when I had a look at inxi:
Mint 18.3 Cinnamon 64-bit
Cinnamon 3.6.6
Linux 4.10.0-38-generic
I'll try as get as far as a USB session and then do full inxi.
Re: new installation, frozen 4 times in first 2 hours
I got USB session. Noticed 'noveau unknown chipset' message during boot, and 'Running in software rendering mode' displayed on desktop.
Code: Select all
System: Host: mint Kernel: 4.10.0-38-generic x86_64 (64 bit gcc: 5.4.0)
Desktop: Cinnamon 3.6.6 (Gtk 3.18.9-1ubuntu3.3) Distro: Linux Mint 18.3 Sylvia
Machine: System: PC Specialist product: Amd X399
Mobo: ASUSTeK model: PRIME X399-A v: Rev 1.xx Bios: American Megatrends v: 0407 date: 12/01/2017
CPU: Quad core AMD Ryzen Threadripper 1900X 8-Core (-MCP-) cache: 2048 KB
flags: (lm nx sse sse2 sse3 sse4_1 sse4_2 sse4a ssse3 svm) bmips: 30339
clock speeds: max: 3800 MHz 1: 2200 MHz 2: 2200 MHz 3: 2200 MHz 4: 2200 MHz 5: 2200 MHz 6: 2200 MHz
7: 2200 MHz 8: 2200 MHz 9: 2200 MHz 10: 2200 MHz 11: 2200 MHz 12: 2200 MHz 13: 2200 MHz 14: 2200 MHz
15: 2200 MHz 16: 2200 MHz
Graphics: Card: NVIDIA Device 1d01 bus-ID: 41:00.0
Display Server: X.Org 1.18.4 drivers: vesa (unloaded: fbdev) FAILED: nouveau
Resolution: 1920x1200@0.00hz
GLX Renderer: Gallium 0.4 on llvmpipe (LLVM 4.0, 128 bits)
GLX Version: 3.0 Mesa 17.0.7 Direct Rendering: Yes
Audio: Card-1 NVIDIA Device 0fb8 driver: snd_hda_intel bus-ID: 41:00.1 Sound: ALSA v: k4.10.0-38-generic
Card-2 Advanced Micro Devices [AMD] Device 1457 driver: snd_hda_intel bus-ID: 0c:00.3
Card-3 Logitech HD Pro Webcam C920 driver: USB Audio usb-ID: 007-005
Network: Card-1: Intel I211 Gigabit Network Connection driver: igb v: 5.4.0-k port: 7000 bus-ID: 05:00.0
IF: enp5s0 state: up speed: 1000 Mbps duplex: full mac: <filter>
Card-2: Broadcom BCM4360 802.11ac Wireless Network Adapter driver: bcma-pci-bridge bus-ID: 06:00.0
IF: N/A state: N/A mac: N/A
Drives: HDD Total Size: 8267.3GB (1.5% used) ID-1: /dev/nvme0n1 model: N/A size: 1024.2GB
ID-2: /dev/sda model: ST8000DM005 size: 8001.6GB temp: 0C
ID-3: USB /dev/sdb model: Ultra size: 15.7GB temp: 0C
ID-4: /dev/sdc model: WDC_WDS250G2B0A size: 250.1GB temp: 28C
Partition: ID-1: swap-1 size: 128.00GB used: 0.00GB (0%) fs: swap dev: /dev/sdc1
RAID: No RAID devices: /proc/mdstat, md_mod kernel module present
Sensors: System Temperatures: cpu: N/A mobo: N/A
Fan Speeds (in rpm): cpu: 0
Info: Processes: 335 Uptime: 2 min Memory: 1008.5/64348.1MB Init: systemd runlevel: 5 Gcc sys: 5.4.0
Client: Shell (bash 4.3.481) inxi: 2.2.35
Last edited by Moem on Tue Apr 17, 2018 6:00 am, edited 1 time in total.
Reason: Adding code tags [</>]. They retain some formatting that makes your output easier to read.
Reason: Adding code tags [</>]. They retain some formatting that makes your output easier to read.
Re: new installation, frozen 4 times in first 2 hours
Having had a look online myself it appears that earlier versions of the 4.10 Kernel were a bit buggy with Ryzen, users experienced crashes. Its the same one that's installed by default when you first install Mint 18.3 so make updating to 4.13 your first priority ( do a re-boot ). ( run all updates regardless ).
Good, stick with the driver manager for your graphics card. +1
Get everything updated then go from there... don't forget to always provide the inxi report ( after updates ) when asking questions. .
The black screen thing can often be fixed with nomodeset
I'm not experienced enough with Ryzen to offer anymore knowledgeable help.... but if all else fails you could try ubuntu 18.04 beta which ships with the 4.15 Kernel.
Good, stick with the driver manager for your graphics card. +1
Get everything updated then go from there... don't forget to always provide the inxi report ( after updates ) when asking questions. .
The black screen thing can often be fixed with nomodeset
I'm not experienced enough with Ryzen to offer anymore knowledgeable help.... but if all else fails you could try ubuntu 18.04 beta which ships with the 4.15 Kernel.
Re: new installation, frozen 4 times in first 2 hours
Many thanks Mattyboy!Mattyboy wrote: ⤴Sat Apr 14, 2018 12:05 pm Having had a look online myself it appears that earlier versions of the 4.10 Kernel were a bit buggy with Ryzen, users experienced crashes. Its the same one that's installed by default when you first install Mint 18.3 so make updating to 4.13 your first priority ( do a re-boot ). ( run all updates regardless ).
Good, stick with the driver manager for your graphics card. +1
Get everything updated then go from there... don't forget to always provide the inxi report when asking questions.
I got through installation, clicked 'restart', removed USB as asked, pressed enter, then got black screen with flashing underscore. Restarted got same. Restarted and chose my SSD from boot menu, and got to Mint login. I guess this is a side issue that can wait for now?
Entered password, then desktop immediately frozen, with 'software rendering' message showing. Hard restart.
Next time, got moving cursor on Desktop. Clicked on Update Manager - it appeared briefly and went. Clicked again and it stayed. Updated UM and info. Selected all updates and hit 'Install Updates'. It froze when about 95% complete on 'Configuring linux-firmware (amd64)', I wasn't using mouse, but cursor was circling then stopped. Hard restart.
Next time, choose SSD from boot menu and just black screen - I guess installation got messed up by freeze and hard restart during update?
About to do install again. Thinking I'll try install Nvidia driver before doing software update next time?
Re: new installation, frozen 4 times in first 2 hours
Since my last post I've not been able to get through a whole installation. In case it's relevant:
1. Got USB session up but that froze almost immediately. First time freezing in USB session except when running installer. Hard restart.
2. Got installation process started but froze a while after selecting 'Install third party...' Hard restart.
3. Got to 'Almost finished copying files' in installation and froze. Hard restart.
4. Chose nvidia-384 in Driver Manager, but froze when I hit 'Apply Changes'. (Does it even make sense to choose a driver in a USB session?). Hard restart.
5. Froze while typing in my name on 'Who Are You?'. Not using mouse at the time, had been tabbing through. Time for a break.
**I wonder, is there a less graphical way to install Mint and then do updates (that's manageable for a near newbie)? I'd be grateful for any pointers, thanks in advance.
In case it's relevant... When I was trying yesterday at some point I saw a message '[Firmware Bug]: AMD-Vi: IOAPIC[130] not in IVRS table'. In my UEFI BIOS utility I changed 'Enumerate all IOMMU in IVRS' to enabled and I haven't seen the message since.
Also, I'm partitioning like this:
250GB SSD: 110GB ext4 for /, 128GB swap
8TB HD: all ext4 for /home
1TB m.2: all ext4 for what I've called /fast
Finally...
Is there any way that the remnants of the previous installation - presumably mangled by freezing during updating - could be interfering with the installation process?
I saw one person mention their mouse being the cause of freezing with Nvidia. Likely?
And, just to check, my choice of 'Legacy' rather than 'UEFI' is ok?
1. Got USB session up but that froze almost immediately. First time freezing in USB session except when running installer. Hard restart.
2. Got installation process started but froze a while after selecting 'Install third party...' Hard restart.
3. Got to 'Almost finished copying files' in installation and froze. Hard restart.
4. Chose nvidia-384 in Driver Manager, but froze when I hit 'Apply Changes'. (Does it even make sense to choose a driver in a USB session?). Hard restart.
5. Froze while typing in my name on 'Who Are You?'. Not using mouse at the time, had been tabbing through. Time for a break.
**I wonder, is there a less graphical way to install Mint and then do updates (that's manageable for a near newbie)? I'd be grateful for any pointers, thanks in advance.
In case it's relevant... When I was trying yesterday at some point I saw a message '[Firmware Bug]: AMD-Vi: IOAPIC[130] not in IVRS table'. In my UEFI BIOS utility I changed 'Enumerate all IOMMU in IVRS' to enabled and I haven't seen the message since.
Also, I'm partitioning like this:
250GB SSD: 110GB ext4 for /, 128GB swap
8TB HD: all ext4 for /home
1TB m.2: all ext4 for what I've called /fast
Finally...
Is there any way that the remnants of the previous installation - presumably mangled by freezing during updating - could be interfering with the installation process?
I saw one person mention their mouse being the cause of freezing with Nvidia. Likely?
And, just to check, my choice of 'Legacy' rather than 'UEFI' is ok?
Re: new installation, frozen 4 times in first 2 hours
Have you tried this: https://linuxmint.com/rel_sylvia_cinnamon.php and scroll down to Solving freezes during the boot sequence
Re: new installation, frozen 4 times in first 2 hours
Check your BIOS for the setting "PSU Idle Control" and set it to "Typical Current Idle". It's been available as a new BIOS setting on Ryzen boards since around late January. I've seen a few posts of threadrippers also having the problem including the main bug post at bugzilla. If it's not in your BIOS, you may need to update to current.
https://bugzilla.kernel.org/show_bug.cgi?id=196683
https://bugzilla.kernel.org/show_bug.cgi?id=196683
Re: new installation, frozen 4 times in first 2 hours
Many thanks Mr Een and ClixTrix.
So I disabled "Global C-state Control". **Any thoughts on bad consequences of that? I have no idea what it means.
As previously "Legacy only" and "Other OS" in boot settings, and enabled "Enumerate all IOMMU in IVRS". Same partitioning.
Got through the live boot, installation and login smoothly first time. I failed to SHIFT into the boot menu for nomodeset but was able to select nvidia-384 driver in Driver Manager and restart, and then install all available updates with Update Manager. This is the furthest I've got so far! I'll post a progress update later. Thanks again for the help, I would have given up otherwise.
I updated to latest BIOS (0503, 2 Mar 2018) but did not see a "PSU Idle Control" item anywhere in the ASUS UEFI BIOS utility. I did see a suggestion of a workaround https://lime-technology.com/forums/topi ... en-update/ , apparently a quote from AMD "Some of our partners (Gigabyte and ASRock) have started releasing BIOS updates for some of their AM4 motherboards. The new BIOS provides a Power Supply Idle Control option which addresses the PSU problem causing the small workload/idle lockup issue. I expect that it won’t be too long until the BIOS is made available for all AM4 boards through our motherboard partners. For users that do not have the updated BIOS, and are experiencing the issue due to the latest kernel, a known workaround is to disable C6 or Global C-state Control in the BIOS. C6 or Global C-state Control can be re-enabled after updating to a BIOS that supports PSU idle control."ClixTrix wrote: ⤴Sat Apr 14, 2018 6:18 pm Check your BIOS for the setting "PSU Idle Control" and set it to "Typical Current Idle". It's been available as a new BIOS setting on Ryzen boards since around late January. I've seen a few posts of threadrippers also having the problem including the main bug post at bugzilla. If it's not in your BIOS, you may need to update to current.
https://bugzilla.kernel.org/show_bug.cgi?id=196683
So I disabled "Global C-state Control". **Any thoughts on bad consequences of that? I have no idea what it means.
This time I followed the nomodeset approach for live boot and installation.MrEen wrote: ⤴Sat Apr 14, 2018 1:38 pm Have you tried this: https://linuxmint.com/rel_sylvia_cinnamon.php and scroll down to Solving freezes during the boot sequence
As previously "Legacy only" and "Other OS" in boot settings, and enabled "Enumerate all IOMMU in IVRS". Same partitioning.
Got through the live boot, installation and login smoothly first time. I failed to SHIFT into the boot menu for nomodeset but was able to select nvidia-384 driver in Driver Manager and restart, and then install all available updates with Update Manager. This is the furthest I've got so far! I'll post a progress update later. Thanks again for the help, I would have given up otherwise.
Re: new installation, frozen 4 times in first 2 hours
6 hours uptime, split between two sessions. Enough to say [SOLVED]? If so, I'll change thread title and add a summary tomorrow. Thanks again for the help, very happy newbie here!
Re: new installation, frozen 4 times in first 2 hours
Happy to see you're fixed.
Re: new installation, frozen 4 times in first 2 hours
They sometimes hide the BIOS setting in the CPU settings, but it's usually where you find the C6/Global-CStates disable. No C6 means the CPU cores won't go to lower power P-states, which ties to the problem of Ryzen dropping to 0-Amp load on 12v.
The new setting allows the C6 for the CPU cores, but doesn't allow C6 for CPU package. That seems to work on the AM4 boards.
You might contact Asus and ask about BIOS fix for your Threadripper board.
The new setting allows the C6 for the CPU cores, but doesn't allow C6 for CPU package. That seems to work on the AM4 boards.
You might contact Asus and ask about BIOS fix for your Threadripper board.
Re: new installation, frozen 4 times in first 2 hours
Thanks for further info. I'm pretty sure that I looked at every menu and didn't find "PSU Idle Control", also some hints from web search that it isn't available on all boards yet, so, yes, I should contact Asus.ClixTrix wrote: ⤴Mon Apr 16, 2018 6:39 pm They sometimes hide the BIOS setting in the CPU settings, but it's usually where you find the C6/Global-CStates disable. No C6 means the CPU cores won't go to lower power P-states, which ties to the problem of Ryzen dropping to 0-Amp load on 12v.
The new setting allows the C6 for the CPU cores, but doesn't allow C6 for CPU package. That seems to work on the AM4 boards.
You might contact Asus and ask about BIOS fix for your Threadripper board.
In the meantime, are there any negative consequences for me continuing with "Global C-state Control" disabled? If I understand what you said above this means that the CPU won't go to lower power, so maybe energy inefficient? But anything else?
Re: new installation, frozen 4 times in first 2 hours
Yes, less energy efficient. Running the system/processor a little hotter shouldn't be a major problem. However, you can't get the CPUS to perform at performance boost clock without C6. Note, I would press Asus for a fix.
There is another workaround that I used until AMD provided the fix for AM4. I passed the following kernel parameter via Grub:
processor.max_cstate=1
which had the effect of allowing some lower power states via core halts.
FYI....you need kernel 4.14 or newer for AMD performance boost on Ryzen (see my sig). I'm using the UKUU utility to get mainline kernels from the Ubuntu repository. 4.14 has been very stable for me. UKUU is available in Software Manager.
https://www.phoronix.com/scan.php?page= ... 14-AMD-CPB
I'm not 100% certain if it also applies to Ryzen Threadripper. However, I wouldn't stay with the 4.10 Kernel, as it is no longer getting update support from Ubuntu. 4.15 is available from Update Manager. I've not tested 4.15, so can't give advise on that kernel.
Edit: Good wiki on C-States and P-States.
https://www.thomas-krenn.com/en/wiki/Pr ... d_C-states
There is another workaround that I used until AMD provided the fix for AM4. I passed the following kernel parameter via Grub:
processor.max_cstate=1
which had the effect of allowing some lower power states via core halts.
FYI....you need kernel 4.14 or newer for AMD performance boost on Ryzen (see my sig). I'm using the UKUU utility to get mainline kernels from the Ubuntu repository. 4.14 has been very stable for me. UKUU is available in Software Manager.
https://www.phoronix.com/scan.php?page= ... 14-AMD-CPB
I'm not 100% certain if it also applies to Ryzen Threadripper. However, I wouldn't stay with the 4.10 Kernel, as it is no longer getting update support from Ubuntu. 4.15 is available from Update Manager. I've not tested 4.15, so can't give advise on that kernel.
Edit: Good wiki on C-States and P-States.
https://www.thomas-krenn.com/en/wiki/Pr ... d_C-states
Re: [SOLVED] AMD Ryzen Threadripper / Prime X399-A freezing (was new installation, frozen 4 times in first 2 hours)
Thanks again for all the help, running smoothly for over a week now. Posting a summary here in case it's helpful.
SUMMARY
It seems to me (*a newbie*) that the specific solution in this case was to disable "Global C-state Control" in the BIOS settings. I contacted ASUS to see if they would be adding a setting for "PSU Idle Control" setting, see unpromising reply copied below.
Some general fixes seemed to help along the way:
- chose "legacy" rather than "UEFI" in BIOS boot settings
- I changed 'Enumerate all IOMMU in IVRS' to enabled in BIOS, to avoid '[Firmware Bug]: AMD-Vi: IOAPIC[130] not in IVRS table' (I'm not sure if that was essential or not)
- used the 'nomodeset' approach, https://linuxmint.com/rel_sylvia_cinnamon.php
- as soon as Mint installed then installed Nvidia driver and installed all updates, including kernel
From ASUS support:
"Thank you for contacting Asus support
You can leave Global C-state control disabled - it is a power saving setting and is often disabled when overclocking for example, so it is safe to leave disabled
As for a BIOS with this features, we can request this to be checked, if possible - but we cannot make assurances that this will come in the future unfortunately."
That was in reply to my message:
"I have been trying to install Linux Mint 18.3 onto a machine with Prime X399-A motherboard and Ryzen Threadripper 1900X. It turns out that to fix a frequent freezing problem that I needed to set the 'PSU Idle Control' setting to 'Typical Current Idle', but 'PSU Idle Control' does not appear in the UEFI BIOS Utility even after update to latest BIOS version. I was suggested a workaround of disabling "Global C-state Control". This seems to have solved the freezing problem but I'm not sure whether that's a good permanent solution? Can you tell me if/when ASUS will provide BIOS update with 'PSU Idle Control' for Prime X399-A?
SUMMARY
It seems to me (*a newbie*) that the specific solution in this case was to disable "Global C-state Control" in the BIOS settings. I contacted ASUS to see if they would be adding a setting for "PSU Idle Control" setting, see unpromising reply copied below.
Some general fixes seemed to help along the way:
- chose "legacy" rather than "UEFI" in BIOS boot settings
- I changed 'Enumerate all IOMMU in IVRS' to enabled in BIOS, to avoid '[Firmware Bug]: AMD-Vi: IOAPIC[130] not in IVRS table' (I'm not sure if that was essential or not)
- used the 'nomodeset' approach, https://linuxmint.com/rel_sylvia_cinnamon.php
- as soon as Mint installed then installed Nvidia driver and installed all updates, including kernel
From ASUS support:
"Thank you for contacting Asus support
You can leave Global C-state control disabled - it is a power saving setting and is often disabled when overclocking for example, so it is safe to leave disabled
As for a BIOS with this features, we can request this to be checked, if possible - but we cannot make assurances that this will come in the future unfortunately."
That was in reply to my message:
"I have been trying to install Linux Mint 18.3 onto a machine with Prime X399-A motherboard and Ryzen Threadripper 1900X. It turns out that to fix a frequent freezing problem that I needed to set the 'PSU Idle Control' setting to 'Typical Current Idle', but 'PSU Idle Control' does not appear in the UEFI BIOS Utility even after update to latest BIOS version. I was suggested a workaround of disabling "Global C-state Control". This seems to have solved the freezing problem but I'm not sure whether that's a good permanent solution? Can you tell me if/when ASUS will provide BIOS update with 'PSU Idle Control' for Prime X399-A?