Hardware problem?

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ericardo15
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Hardware problem?

Post by ericardo15 » Sat Apr 21, 2018 12:30 pm

Hey

I recently bought a new computer (i9, 32gb ram, 1ssd for linux, the other for win). Here is the "inxi -Fxz" output:

System: Host: ******** Kernel: 4.10.0-38-generic x86_64 (64 bit gcc: 5.4.0)
Desktop: Cinnamon 3.6.6 (Gtk 3.18.9-1ubuntu3.3)
Distro: Linux Mint 18.3 Sylvia
Machine: Mobo: ASUSTeK model: ROG RAMPAGE VI EXTREME v: Rev 1.xx
Bios: American Megatrends v: 1301 date: 03/07/2018
CPU: Multi core Intel Core i9-7940X (-HT-MCP-) cache: 19712 KB
flags: (lm nx sse sse2 sse3 sse4_1 sse4_2 ssse3 vmx) bmips: 90300
clock speeds: max: 4400 MHz 1: 1699 MHz 2: 1700 MHz 3: 1700 MHz
4: 1700 MHz 5: 1699 MHz 6: 1699 MHz 7: 1699 MHz 8: 1700 MHz
9: 1700 MHz 10: 1700 MHz 11: 1699 MHz 12: 4231 MHz 13: 1699 MHz
14: 1699 MHz 15: 1700 MHz 16: 1699 MHz 17: 1699 MHz 18: 1700 MHz
19: 1700 MHz 20: 1699 MHz 21: 1700 MHz 22: 1700 MHz 23: 1700 MHz
24: 1700 MHz 25: 1699 MHz 26: 4099 MHz 27: 1700 MHz 28: 1700 MHz
Graphics: Card: NVIDIA Device 128b bus-ID: 17:00.0
Display Server: X.Org 1.18.4 drivers: nvidia (unloaded: fbdev,vesa,nouveau)
Resolution: 1920x1080@59.93hz
GLX Renderer: GeForce GT 710/PCIe/SSE2
GLX Version: 4.5.0 NVIDIA 384.111 Direct Rendering: Yes
Audio: Card-1 Intel Device a2f0 driver: snd_hda_intel bus-ID: 00:1f.3
Card-2 NVIDIA GK208 HDMI/DP Audio Controller
driver: snd_hda_intel bus-ID: 17:00.1
Sound: Advanced Linux Sound Architecture v: k4.10.0-38-generic
Network: Card-1: Intel Ethernet Connection (2) I219-V bus-ID: 00:1f.6
IF: N/A state: N/A speed: N/A duplex: N/A mac: N/A
Card-2: Qualcomm Atheros QCA6174 802.11ac Wireless Network Adapter
driver: ath10k_pci bus-ID: 02:00.0
IF: wlp2s0 state: down mac: <filter>
Card-3: Wilocity Wil6200 802.11ad Wireless Network Adapter
driver: wil6210 bus-ID: 03:00.0
IF: wlp3s0 state: down mac: <filter>
Card-4: Device 1d6a:d107 bus-ID: 04:00.0
IF: N/A state: N/A speed: N/A duplex: N/A mac: N/A
Card-5: Ralink RT5370 Wireless Adapter
driver: rt2800usb v: 2.3.0 usb-ID: 001-005
IF: wlxf8d11107d2fe state: N/A mac: N/A
Drives: HDD Total Size: 18752.6GB (18.0% used)
ID-1: /dev/sda model: WDC_WD40EZRZ size: 4000.8GB
ID-2: /dev/sdb model: ST10000VN0004 size: 10000.8GB
ID-3: /dev/sdc model: Samsung_SSD_860 size: 250.1GB
ID-4: /dev/sdd model: Samsung_SSD_850 size: 500.1GB
ID-5: USB /dev/sde model: External_USB_3.0 size: 2000.4GB
ID-6: USB /dev/sdf model: External_USB_3.0 size: 2000.4GB
Partition: ID-1: / size: 198G used: 26G (14%) fs: ext4 dev: /dev/sdc1
ID-2: swap-1 size: 34.01GB used: 0.00GB (0%) fs: swap dev: /dev/sdc5
RAID: No RAID devices: /proc/mdstat, md_mod kernel module present
Sensors: System Temperatures: cpu: 28.0C mobo: N/A gpu: 0.0:44C
Fan Speeds (in rpm): cpu: 0
Info: Processes: 440 Uptime: 10:20 Memory: 1693.3/31838.5MB
Init: systemd runlevel: 5 Gcc sys: 5.4.0
Client: Shell (bash 4.3.481) inxi: 2.2.35

Everything ok with the installation and installing the usual software. Now Im running a scientific program (which is basically performing operations with matrixes during 200000 iterations and save results and was written in C) and the computer freezes in some ocasions (it doesnt happen in the other pcs where im testing, with linux mint also).

I did some tests:

- If I open the normal programms, such as firefox, text editor and the computer turned on during a day, nothing happened. It did not reset.

- I tryed to run the program with 3 different parameters as input. Im running the single version without any parallel lib. Nothing happened.

- Then I run the program for the 3 different parameters at the same time, running them at 3 different terminals (using 3 cpus), the computer freezed after some time. This does not happen in the other computers Ive tested the program, including the desktop where I work, with the same linux mint version. Then I did the same teste and it freezed in different iterations.

- Then I ran the program 3 times separately again. It freezed. So this seems to be random.

What can I do to find the problem? Can this be something due the hardware? Im not a computer expert. Drivers were updated from the "Driver manager". I use it basically for my work to run my programms.

thank you so much :wink:

deepakdeshp
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Joined: Sun Aug 09, 2015 10:00 am

Re: Hardware problem?

Post by deepakdeshp » Sat Apr 21, 2018 2:33 pm

To check your disk
https://help.ubuntu.com/community/Smartmontools
To check your memory please select memtest during boot process. It will be one of the grub choices which will be presented as you boot.
Best luck
If I have helped you solve a problem, please add [SOLVED] to your first post title, it helps other users looking for help, and keeps the forum clean.
I am using Mint 18.3 Cinnamon 64 bit with AMD processor . Memory 8GB

deepakdeshp
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Re: Hardware problem?

Post by deepakdeshp » Sat Apr 21, 2018 2:36 pm

If I have helped you solve a problem, please add [SOLVED] to your first post title, it helps other users looking for help, and keeps the forum clean.
I am using Mint 18.3 Cinnamon 64 bit with AMD processor . Memory 8GB

MrEen
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Re: Hardware problem?

Post by MrEen » Sat Apr 21, 2018 2:43 pm

I suspect you might need the 4.15 kernel with that hardware.

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catweazel
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Re: Hardware problem?

Post by catweazel » Sat Apr 21, 2018 4:01 pm

ericardo15 wrote:
Sat Apr 21, 2018 12:30 pm

Code: Select all

System:    Host: ******** Kernel: 4.10.0-38-generic x86_64 (64 bit gcc: 5.4.0)
[...]
CPU:       Multi core Intel Core i9-7940X (-HT-MCP-) cache: 19712 KB
That will be the problem. Your kernel is too old for that processor. Try 4.15.
A new scientific truth does not triumph by convincing its opponents and making them see the light, but rather because its opponents eventually die, and a new generation grows up that is familiar with it. - Max Planck

ericardo15
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Joined: Fri Apr 20, 2018 4:42 pm

Re: Hardware problem?

Post by ericardo15 » Sun Apr 22, 2018 6:08 am

Thank you so much.

I think it is solved. I had problems with kernel 4.16. but 4.15.10 is working.

:wink:

deepakdeshp
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Posts: 3317
Joined: Sun Aug 09, 2015 10:00 am

Re: Hardware problem?

Post by deepakdeshp » Sun Apr 22, 2018 1:01 pm

Worth trying 4.14 series as it is LTS and has support for 6 years
If I have helped you solve a problem, please add [SOLVED] to your first post title, it helps other users looking for help, and keeps the forum clean.
I am using Mint 18.3 Cinnamon 64 bit with AMD processor . Memory 8GB

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