External device not recognised

All Gurus once were Newbies
Forum rules
There are no such things as "stupid" questions. However if you think your question is a bit stupid, then this is the right place for you to post it. Please stick to easy to-the-point questions that you feel people can answer fast. For long and complicated questions prefer the other forums within the support section.
Before you post please read how to get help
Post Reply
User avatar
Andow
Level 3
Level 3
Posts: 124
Joined: Mon Jun 05, 2017 3:41 am
Location: Sydney Australia

External device not recognised

Post by Andow » Mon May 14, 2018 4:28 am

I have a small usb powered external device (MP3 player) which is not recognized in devices.Any advice is appreciated. :P
System Spec
User name-Lenovo-ideapad-100S ~ $ inxi -Szxx
System: Host: User-Lenovo-ideapad-100S Kernel: 4.4.0-53-generic x86_64 (64 bit gcc: 5.4.0)
Desktop: Cinnamon 3.2.7 (Gtk 3.18.9-1ubuntu3.3) dm: mdm
Distro: Linux Mint 18.1 Serena
User name-Lenovo-ideapad-100S ~ $

iironjade
Level 4
Level 4
Posts: 293
Joined: Fri Jan 18, 2008 8:51 am
Location: London UK

Re: External device not recognised

Post by iironjade » Mon May 14, 2018 4:46 am

If your player is made by Creative (or even if it isn't) you could try installing Gnomad2 via the software centre or Synaptic and see if it recognises it.
"A good many dramatic situations begin with screaming."

Mute Ant
Level 14
Level 14
Posts: 5135
Joined: Tue Sep 03, 2013 7:45 pm
Location: Norfolk UK

Re: External device not recognised

Post by Mute Ant » Mon May 14, 2018 8:50 am

"...small usb powered external device..." Could be anything then. Who makes it? What model is it?

Linux may be seeing the hardware but can't do anything with what it finds...

o Player needs Windows-specific software to address the storage.

o Player uses MTP which can't be mounted as a file system.
While you're waiting, read the free novel we sent you. It's a Spanish story about a guy named "manual".

Hoser Rob
Level 15
Level 15
Posts: 5656
Joined: Sat Dec 15, 2012 8:57 am

Re: External device not recognised

Post by Hoser Rob » Mon May 14, 2018 9:26 am

You do need to post the make/model of any devices you're seeking support for.

Also, plug it in, then copy/paste this to the terminal and copy/paste the text output here (no screenshots please):

Code: Select all

lsusb

User avatar
Andow
Level 3
Level 3
Posts: 124
Joined: Mon Jun 05, 2017 3:41 am
Location: Sydney Australia

Re: External device not recognised

Post by Andow » Mon May 14, 2018 10:05 am

Hoser Rob wrote:
Mon May 14, 2018 9:26 am
You do need to post the make/model of any devices you're seeking support for.

Also, plug it in, then copy/paste this to the terminal and copy/paste the text output here.
User name-Lenovo-ideapad-100S ~ $ lsusb
Bus 002 Device 001: ID 1d6b:0003 Linux Foundation 3.0 root hub
Bus 001 Device 004: ID 04f2:b5a1 Chicony Electronics Co., Ltd
Bus 001 Device 003: ID 8087:07dc Intel Corp.
Bus 001 Device 002: ID 046d:c52b Logitech, Inc. Unifying Receiver
Bus 001 Device 001: ID 1d6b:0002 Linux Foundation 2.0 root hub
User name-Lenovo-ideapad-100S ~ $

(no screenshots please):

Code: Select all

lsusb
[Unfortunately I don't have any documentation any more. ]

User avatar
Andow
Level 3
Level 3
Posts: 124
Joined: Mon Jun 05, 2017 3:41 am
Location: Sydney Australia

Re: External device not recognised

Post by Andow » Mon May 14, 2018 10:13 am

Mute Ant wrote:
Mon May 14, 2018 8:50 am
"...small usb powered external device..." Could be anything then. Who makes it? What model is it?

Linux may be seeing the hardware but can't do anything with what it finds...

o Player needs Windows-specific software to address the storage.

o Player uses MTP which can't be mounted as a file system.
[Unfortunately I don't have any documentation any more.]

User avatar
Andow
Level 3
Level 3
Posts: 124
Joined: Mon Jun 05, 2017 3:41 am
Location: Sydney Australia

Re: External device not recognised

Post by Andow » Tue May 15, 2018 3:04 am

iironjade wrote:
Mon May 14, 2018 4:46 am
If your player is made by Creative (or even if it isn't) you could try installing Gnomad2 via the software centre or Synaptic and see if it recognises it.
[Hi iironjade. What is Gnomad2 and how would i use it, is it a desktop an operating system.
My MP3 Player property
User name-Lenovo-ideapad-100S ~ $ lsusb
Bus 002 Device 001: ID 1d6b:0003 Linux Foundation 3.0 root hub
Bus 001 Device 004: ID 04f2:b5a1 Chicony Electronics Co., Ltd
Bus 001 Device 003: ID 8087:07dc Intel Corp.
Bus 001 Device 002: ID 046d:c52b Logitech, Inc. Unifying Receiver
Bus 001 Device 001: ID 1d6b:0002 Linux Foundation 2.0 root hub
User name-Lenovo-ideapad-100S ~ $ ]

iironjade
Level 4
Level 4
Posts: 293
Joined: Fri Jan 18, 2008 8:51 am
Location: London UK

Re: External device not recognised

Post by iironjade » Tue May 15, 2018 4:58 am

Mint has a problem with mp3 players made by Creative and it's there's always a chance that it will recognise it one day but not the next. Even if it is recognised, any music transfers may be unsuccessful.
Gnomad2 is a program which seems to help with recognition and makes transfers more reliable. It scans the music files on your computer and mp3 player and simplifies transfers, which is handy if you have lots of music to sort through.
Results are not guaranteed but it works well for me.
It's available from the Software Manager or Synaptic.
"A good many dramatic situations begin with screaming."

Mute Ant
Level 14
Level 14
Posts: 5135
Joined: Tue Sep 03, 2013 7:45 pm
Location: Norfolk UK

Re: External device not recognised

Post by Mute Ant » Tue May 15, 2018 6:19 am

"...I don't have any documentation..." Google 'images' and find out what it is from what it looks like, then Google for a user manual...
While you're waiting, read the free novel we sent you. It's a Spanish story about a guy named "manual".

User avatar
Andow
Level 3
Level 3
Posts: 124
Joined: Mon Jun 05, 2017 3:41 am
Location: Sydney Australia

Re: External device not recognised

Post by Andow » Thu May 17, 2018 4:06 am

Mute Ant wrote:
Tue May 15, 2018 6:19 am
"...I don't have any documentation..." Google 'images' and find out what it is from what it looks like, then Google for a user manual...
[Hi Mute Ant. I was tempted to use google images some time ago, but I don't use google anything.
Thanks all the same]

User avatar
Andow
Level 3
Level 3
Posts: 124
Joined: Mon Jun 05, 2017 3:41 am
Location: Sydney Australia

Re: External device not recognised

Post by Andow » Thu May 17, 2018 4:54 am

iironjade wrote:
Tue May 15, 2018 4:58 am
Mint has a problem with mp3 players made by Creative and it's there's always a chance that it will recognise it one day but not the next. Even if it is recognised, any music transfers may be unsuccessful.
Gnomad2 is a program which seems to help with recognition and makes transfers more reliable. It scans the music files on your computer and mp3 player and simplifies transfers, which is handy if you have lots of music to sort through.
Results are not guaranteed but it works well for me.
It's available from the Software Manager or Synaptic.
[Thanks iironjade. Ill try it out after I fix some other more pressing issue with the system, Ill get back and let you know the result.]

User avatar
Andow
Level 3
Level 3
Posts: 124
Joined: Mon Jun 05, 2017 3:41 am
Location: Sydney Australia

Re:Solved External device not recognised

Post by Andow » Thu Jun 07, 2018 2:49 am

Andow wrote:
Mon May 14, 2018 4:28 am
I have a small usb powered external device (MP3 player) which is not recognized in devices.Any advice is appreciated. :P
System Spec
User name-Lenovo-ideapad-100S ~ $ inxi -Szxx
System: Host: User-Lenovo-ideapad-100S Kernel: 4.4.0-53-generic x86_64 (64 bit gcc: 5.4.0)
Desktop: Cinnamon 3.2.7 (Gtk 3.18.9-1ubuntu3.3) dm: mdm
Distro: Linux Mint 18.1 Serena
User name-Lenovo-ideapad-100S ~ $
[It seems the device is incompatible with the OS ]

Post Reply

Return to “Newbie Questions”