How to ask for a new driver? [CLOSED]

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Benoît
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How to ask for a new driver? [CLOSED]

Post by Benoît » Sun May 20, 2018 3:32 pm

Hello.

I have a laptop where no Linux distribution can find the driver for the touchpad. Is there a place where I can ask for this?
The laptop is almost 1 year old.
Thanks in advance for your answers!
Last edited by Benoît on Thu May 24, 2018 1:27 pm, edited 1 time in total.

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JerryF
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Re: How to ask for a new driver?

Post by JerryF » Sun May 20, 2018 4:15 pm

If you post the results of the following command from a Terminal, someone can help.

Code: Select all

inxi -Fxz
IF AND WHEN your problem has been solved, please edit your original post and add [SOLVED] to the beginning of the Subject Line. It helps other members.

Mute Ant
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Re: How to ask for a new driver?

Post by Mute Ant » Sun May 20, 2018 5:03 pm

"...how to ask for a new driver ... there a place where I can ask for this?" Probably not where you or I are qualified, but certainly not with fluffy details like 'laptop' and 'touch-pad'.
o Which Mint are you trying to run? That tells us the Linux kernel.
o What machine are you running it on? That tells us about the touch-pad hardware.
o Can you prove that your particular touch-pad actually works. Mint can be asked about connected hardware, even if there's no driver. Or perhaps the machine came with a Windows OS where the touchpad works?
In Chapter One, Boron slays the entire Marketing Department by explaining Asynchronous Protocols.

Benoît
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Re: How to ask for a new driver?

Post by Benoît » Mon May 21, 2018 3:31 pm

Hi again,

Sorry for the non complete post. My questions was actually a follow up from this thread I had the hardware section.

viewtopic.php?t=266969

The summary of it goes like this: No driver available yet for my touchpad device. I was therefore wondering if there was any place i could indicate the need of a new driver.
Here are the needed informations just in case:

Code: Select all

inxi -Fxz

Code: Select all

System:    Host: ThinkerI35 Kernel: 4.13.0-37-generic x86_64 (64 bit gcc: 5.4.0)
           Desktop: Cinnamon 3.6.7 (Gtk 3.18.9-1ubuntu3.3)
           Distro: Linux Mint 18.3 Sylvia
Machine:   System: alldocube (portable) product: i35 v: Default string
           Mobo: alldocube model: i35 v: Default string
           Bios: American Megatrends v: 5.12 date: 03/31/2017
CPU:       Dual core Intel Core m3-7Y30 (-HT-MCP-) cache: 4096 KB
           flags: (lm nx sse sse2 sse3 sse4_1 sse4_2 ssse3 vmx) bmips: 6432
           clock speeds: max: 2600 MHz 1: 1600 MHz 2: 1600 MHz 3: 1600 MHz
           4: 1600 MHz
Graphics:  Card: Intel Device 591e bus-ID: 00:02.0
           Display Server: X.Org 1.18.4 drivers: intel (unloaded: fbdev,vesa)
           Resolution: 3000x2000@59.99hz
           GLX Renderer: Mesa DRI Intel HD Graphics 615 (Kaby Lake GT2)
           GLX Version: 3.0 Mesa 17.2.8 Direct Rendering: Yes
Audio:     Card Intel Device 9d71 driver: snd_hda_intel bus-ID: 00:1f.3
           Sound: Advanced Linux Sound Architecture v: k4.13.0-37-generic
Network:   Card: Intel Wireless 3165 driver: iwlwifi bus-ID: 01:00.0
           IF: wlp1s0 state: up mac: <filter>
Drives:    HDD Total Size: 272.1GB (5.2% used)
           ID-1: /dev/sda model: SATA_SSD size: 256.1GB temp: 33C
           ID-2: USB /dev/sdb model: USB_Flash_Disk size: 16.0GB temp: 0C
Partition: ID-1: / size: 14G used: 9.6G (74%) fs: ext4 dev: /dev/sda6
           ID-2: swap-1 size: 3.74GB used: 0.00GB (0%) fs: swap dev: /dev/sda7
RAID:      No RAID devices: /proc/mdstat, md_mod kernel module present
Sensors:   System Temperatures: cpu: 41.5C mobo: N/A
           Fan Speeds (in rpm): cpu: N/A
Info:      Processes: 194 Uptime: 14 min Memory: 1018.9/7876.9MB
           Init: systemd runlevel: 5 Gcc sys: 5.4.0
           Client: Shell (bash 4.3.481) inxi: 2.2.35 

Code: Select all

xinput

Code: Select all

⎡ Virtual core pointer                    	id=2	[master pointer  (3)]
⎜   ↳ Virtual core XTEST pointer              	id=4	[slave  pointer  (2)]
⎜   ↳ MOSART Semi. 2.4G Keyboard Mouse        	id=11	[slave  pointer  (2)]
⎜   ↳ 04F3200A:00 04F3:2373 Pen               	id=17	[slave  pointer  (2)]
⎜   ↳ 04F3200A:00 04F3:2373                   	id=18	[slave  pointer  (2)]
⎣ Virtual core keyboard                   	id=3	[master keyboard (2)]
    ↳ Virtual core XTEST keyboard             	id=5	[slave  keyboard (3)]
    ↳ Power Button                            	id=6	[slave  keyboard (3)]
    ↳ Video Bus                               	id=7	[slave  keyboard (3)]
    ↳ Power Button                            	id=8	[slave  keyboard (3)]
    ↳ Sleep Button                            	id=9	[slave  keyboard (3)]
    ↳ MOSART Semi. 2.4G Keyboard Mouse        	id=10	[slave  keyboard (3)]
    ↳ USB 2.0 Camera : USB 2.0 Camera         	id=12	[slave  keyboard (3)]
    ↳ Intel HID events                        	id=13	[slave  keyboard (3)]
    ↳ Intel HID 5 button array                	id=14	[slave  keyboard (3)]
    ↳ AT Translated Set 2 keyboard            	id=15	[slave  keyboard (3)]
    ↳ MOSART Semi. 2.4G Keyboard Mouse        	id=16	[slave  keyboard (3)]

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JerryF
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Re: How to ask for a new driver?

Post by JerryF » Mon May 21, 2018 5:24 pm

Is the touchscreen of your laptop working?
IF AND WHEN your problem has been solved, please edit your original post and add [SOLVED] to the beginning of the Subject Line. It helps other members.

Benoît
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Re: How to ask for a new driver?

Post by Benoît » Tue May 22, 2018 4:12 pm

Hello Jerry,

It does indeed. No problem with the touch-screen. I have not tested the pen device.

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MintBean
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Re: How to ask for a new driver?

Post by MintBean » Tue May 22, 2018 4:22 pm

People here can maybe help you find a driver or workaround if one is available. If you're talking about requesting a driver to be written, the Mint team aren't in that business and I know of no way to request a driver.

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JerryF
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Re: How to ask for a new driver?

Post by JerryF » Tue May 22, 2018 4:26 pm

Benoît wrote:
Tue May 22, 2018 4:12 pm
Hello Jerry,

It does indeed. No problem with the touch-screen. I have not tested the pen device.
The reason I asked is that my guess, and only a guess, is that the touchscreen is taking over and disables the touchpad.
IF AND WHEN your problem has been solved, please edit your original post and add [SOLVED] to the beginning of the Subject Line. It helps other members.

Benoît
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Re: How to ask for a new driver?

Post by Benoît » Thu May 24, 2018 1:27 pm

Alright. Thanks for the help.

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