Mint 18.3 running in 'software rendering' mode

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Mizu
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Mint 18.3 running in 'software rendering' mode

Post by Mizu »

I've recently purchased the Dell Inspiron 5575 laptop from my local PC store, JB Hi-Fi, which came with Windows 10 preinstalled. I had Mint 18.3 installed on my old laptop, and planned to install it on this new one as well as a dual-boot with Win10 - yet upon doing so it doesn't seem to be picking up the GPU, seeing as it's running in software rendering mode at present. Rather perplexing, as it wasn't an issue with my old laptop, but these things seem to happen when you're swapping to new machine for Linux in my experience.

Below is the output of inxi -Fxz run in the machine's commandline, as I've seen from similar threads it'd be useful. I've also seen it's generally a hardware-specific problem, hence my making a new thread for this.

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System:    Host: Mizu-Laptop Kernel: 4.13.0-43-generic x86_64 (64 bit gcc: 5.4.0)
           Desktop: Cinnamon 3.6.7 (Gtk 3.18.9-1ubuntu3.3)
           Distro: Linux Mint 18.3 Sylvia
Machine:   System: Dell product: Inspiron 5575 v: 1.0.7
           Mobo: Dell model: 0DRVH0 v: X01
           Bios: Dell v: 1.0.7 date: 01/22/2018
CPU:       Quad core AMD Ryzen 5 2500U with Radeon Vega Mobile Gfx (-HT-MCP-) cache: 2048 KB
           flags: (lm nx sse sse2 sse3 sse4_1 sse4_2 sse4a ssse3 svm) bmips: 15971
           clock speeds: max: 2000 MHz 1: 1719 MHz 2: 1574 MHz 3: 1987 MHz
           4: 1617 MHz 5: 2330 MHz 6: 1759 MHz 7: 2309 MHz 8: 2362 MHz
Graphics:  Card: Advanced Micro Devices [AMD/ATI] Device 15dd bus-ID: 03:00.0
           Display Server: X.Org 1.18.4 drivers: fbdev,ati (unloaded: vesa,radeon)
           Resolution: 1920x1080@77.00hz
           GLX Renderer: llvmpipe (LLVM 5.0, 128 bits)
           GLX Version: 3.0 Mesa 17.2.8 Direct Rendering: Yes
Audio:     Card-1 Advanced Micro Devices [AMD] Device 15e3
           driver: snd_hda_intel bus-ID: 03:00.6
           Card-2 Advanced Micro Devices [AMD/ATI] Device 15de
           driver: snd_hda_intel bus-ID: 03:00.1
           Sound: Advanced Linux Sound Architecture v: k4.13.0-43-generic
Network:   Card-1: Realtek RTL8101/2/6E PCI Express Fast/Gigabit Ethernet controller
           driver: r8169 v: 2.3LK-NAPI port: 2000 bus-ID: 01:00.0
           IF: enp1s0 state: down mac: <filter>
           Card-2: Qualcomm Atheros Device 0042
           driver: ath10k_pci bus-ID: 02:00.0
           IF: wlp2s0 state: up speed: N/A duplex: N/A mac: <filter>
           Card-3: Atheros usb-ID: 003-004
           IF: N/A state: N/A speed: N/A duplex: N/A mac: N/A
Drives:    HDD Total Size: 1000.2GB (1.5% used)
           ID-1: /dev/sda model: ST1000LM035 size: 1000.2GB
Partition: ID-1: / size: 473G used: 6.4G (2%) fs: ext4 dev: /dev/sda7
           ID-2: swap-1 size: 8.21GB used: 0.00GB (0%) fs: swap dev: /dev/sda8
RAID:      No RAID devices: /proc/mdstat, md_mod kernel module present
Sensors:   System Temperatures: cpu: N/A mobo: N/A
           Fan Speeds (in rpm): cpu: 2800
Info:      Processes: 226 Uptime: 3 min Memory: 985.1/7680.0MB
           Init: systemd runlevel: 5 Gcc sys: 5.4.0
           Client: Shell (bash 4.3.481) inxi: 2.2.35
In case it matters, I've updated Mint with all the current updates the Update Manager had for me, including kernel ones, and rebooted after doing so. Didn't solve it, alas. I also ran Driver Manager to see if it'd pick up the hardware, which it correctly identified and offered microcode for, yet a reboot after installing it doesn't seem to have fixed anything. Bit out of my depth here, so here's hoping you guys can offer aid.
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Lord Boltar
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Re: Mint 18.3 running in 'software rendering' mode

Post by Lord Boltar »

Have you tried the latest AMD Drivers - https://support.amd.com/en-us/download/linux
IF your problem has been solved, please edit your original post and add [SOLVED] to the beginning of the Subject Line. It helps other members

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acerimusdux
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Re: Mint 18.3 running in 'software rendering' mode

Post by acerimusdux »

Well since that's a new chip (released in December) on a relatively new platform, the problem may be that it isn't recognized yet by the driver. Really, the radeon driver should be loading. But also, the Card: description there identifies it as AMD, but just gives a Device number; I think that would probably say something like "Radeon Vega 8" once you get into a kernel where it is supported.

So first suggestion, maybe give the Mint 19 beta a try when it comes out in the next day or two. If you are lucky, your card will be supported there.

If it still isn't supported then, you could try updating (from 19) the kernel to the latest stable version. Keep in mind, this hasn't been tested with Mint, and could break things. From your home directory:

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mkdir newkernel && cd newkernel
wget http://kernel.ubuntu.com/~kernel-ppa/mainline/v4.16.13/linux-headers-4.16.13-041613_4.16.13-041613.201805300810_all.deb
wget http://kernel.ubuntu.com/~kernel-ppa/mainline/v4.16.13/linux-headers-4.16.13-041613-generic_4.16.13-041613.201805300810_amd64.deb
wget http://kernel.ubuntu.com/~kernel-ppa/mainline/v4.16.13/linux-image-unsigned-4.16.13-041613-generic_4.16.13-041613.201805300810_amd64.deb
wget http://kernel.ubuntu.com/~kernel-ppa/mainline/v4.16.13/CHECKSUMS
wget http://kernel.ubuntu.com/~kernel-ppa/mainline/v4.16.13/CHECKSUMS.gpg
Then to verify the new files:

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sudo apt-get install gnupg-curl
gpg --keyserver hkps://pgp.mit.edu --recv-key "60AA7B6F30434AE68E569963E50C6A0917C622B0"
gpg --verify CHECKSUMS.gpg CHECKSUMS
shasum -c CHECKSUMS 2>&1 | grep 'OK$'
Then to install:

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sudo dpkg -i linux-*.deb 
sudo update-grub
sudo reboot now
But don't load any proprietary drivers or additions before doing this, don't install virtualbox, or bcmwl, etc.

And to do something similar with Mint 18.3, you would have to find a stable version of the kernel from back in mid-April, before Ubuntu 18.04 was released, when these kernels were being built with the tools and libraries from 16.04. Since Mint 19 will be built on 18.04, the above kernel binaries may work. But pretty much guarenteed to be incompatible with 18.3.

Edit: acutally, do what Lord Boltar said, and just get the Vega driver from AMD (use the Ubunto 16.04 version for Mint 18.x). Much less risky then messing around with unsupported kernels.
Last edited by acerimusdux on Mon Jun 04, 2018 6:14 am, edited 1 time in total.
Hoser Rob
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Re: Mint 18.3 running in 'software rendering' mode

Post by Hoser Rob »

As mentioned that's a very new gpu, and new hardware is often an issue in Linux because hardware support takes longer to get sorted out. I'd read the first answer here:

https://askubuntu.com/questions/1007350 ... 35#1027735

However I don't think the 4.16 kernel is supported in Mint 18.3, you may have better luck with the Mint 19 beta, but I also have to mention that beta OS releases are NOT suited for Linux novices. Other things are going to break and you need CKI recovery skills. I'd actually be considering Ubuntu 18.04 with such new hardware.
Mizu
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Re: Mint 18.3 running in 'software rendering' mode

Post by Mizu »

Lord Boltar wrote:
Sun Jun 03, 2018 12:21 am
Have you tried the latest AMD Drivers - https://support.amd.com/en-us/download/linux
Grabbed and tried to install these, on your and acerimusdux's advice, but ran into issues. Namely, it wouldn't let me compile and run the installer as it detected I wasn't running Ubuntu. So that's annoying.
Hoser Rob wrote:
Sun Jun 03, 2018 11:34 am
As mentioned that's a very new gpu, and new hardware is often an issue in Linux because hardware support takes longer to get sorted out. I'd read the first answer here:

https://askubuntu.com/questions/1007350 ... 35#1027735

However I don't think the 4.16 kernel is supported in Mint 18.3, you may have better luck with the Mint 19 beta, but I also have to mention that beta OS releases are NOT suited for Linux novices. Other things are going to break and you need CKI recovery skills. I'd actually be considering Ubuntu 18.04 with such new hardware.
Mm. I might just end up giving Ubuntu 18 a shot then, if that's the case. Don't suppose anyone has an estimate on when Ryzen GPU would be supported? I've enjoyed running Mint on my last laptop, so would like to return to it once it can actually work on the new one.
Mute Ant
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Re: Mint 18.3 running in 'software rendering' mode

Post by Mute Ant »

No rush... Quad core AMD bmips: 15971 ...I suspect the only difference you will notice is that the message goes away.
While you're waiting, read the free novel we sent you. It's a Spanish story about a guy named "manual".
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